ITunes gift won't open, creates mail problem?

I sent my wife an album from iTunes as a gift via the gift option to her AOL mailbox. She attempted to open it and was prompted to login with her Apple or AOL ID but still could not download file. Now it appears that her Mac Mail app and her AOL mail app are inoperable and multiple attempts to log-in to iTunes have timed out.
Any one with a similar experience?
Thanks.

iTunes can't open due to an audio configuration problem.
That one is most commonly caused by a problem with your QuickTime. (iTunes uses QuickTime for audio and video playback.)
The following document may be of some assistance:
iTunes 7 for Windows: iTunes has detected an audio configuration problem

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