ITunes giving me repeated Blue Screens of Death

I recently wiped my hard drive, and I'm trying to restore my library from backup DVDs I made before the event. So far, every time I attempt to restore from these, I get either a BSOD or my computer freezes and I'm forced to restart. I can provide any additional information on request, and I'd appreciate any help I can get. Thank you!

I don't have Vista but here is some general stuff on stop messages that may help you get started:
If you are getting a blue screen stop, it would help if you could post the exact error message. It should be some sort of numbers and text -
0x(zeros/letters/numbers) (CAPSANDUNDERSCORES)
For example:
Stop 0x05 (INVALIDPROCESS_ATTACHATTEMPT)
Also is a file name mentioned in the error message? If so give the exact file name. This can be a very important clue to what is going on - it's often a driver problem. If you reinstalled Windows, did you get all your driver updates?
if you're not seeing a blue screen (or just a flash of one), you can use this technique to make hidden blue screens appear:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Settings" button in the "Startup and Recovery" section
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
There is some general help on Troubleshooting Windows Stop Messages here:
http://aumha.org/win5/kbestop.htm
For Vista freezing rather than a Windows BSOD, see this troubleshooting article:
http://docs.info.apple.com/article.html?artnum=305491

Similar Messages

ITunes 8.2 update Blue Screen of Death on Windows XP

I installed the iTunes update on a Dell Inspiron 1500 XP Home Edition computer and now the computer will not boot; it goes directly to the Blue Screen of Death. I cannot go into safe mode as it also gets the BSOD. Is there any work around for this? That is pretty bad that a software installation can effectively break a computer to the point of having to reinstall the whole operating system!

Ta very much, Jason! That's useful to know.
These sorts of outdated-software clashes can hang around for the longest time. Back before you came on board, one of the common causes of BSODs was a version of Roxio Easy CD creator (5.0 I think ...) that wasn't actually compatible with XP. If you had it on board, it quite was plausible that you couldn't get your XP PC to boot ... but for some folks the problem lay dormant, and their first sign of trouble with it was when the PC had iTunes installed on it, and the PC started blue-screening if they plugged in an iPod, inserted a CD, or sometimes just tried to launch iTunes.
Used to catch in particular folks who had upgraded their OS from ME to XP.
Mercifully extinct or vanishingly rare now ... but it kept showing up for me here in 2005 through 2007 ...

Why is Encore 6.0 giving me the "blue screen of death" when I try to create a menu?

When I purchased my student edition 6.0 (which I love by the way), Encore did not have any of the libraries loaded up on it. After reading some discussions, I downloaded the missing folders.
Now, when I try to create a menu, my computer shuts down and gives me "the blue screen of death" as they call it (a blue screen with white writting, counting up to 100%, and saying Windows is preparing to crash...or something about the hard drive crashing....I can't remember because it goes off the screen so quickly).
I've done this several times - my computer only does this when I try to create a menu in encore, and not in any other part of encore. It hasn't happened in any of the other programs either (Premiere Pro and Audition are the only other programs I have used so far), or any other times I have my laptop.
Because of this, I am not too concerned since it seems Encore is the problem. However, I do not want any other problems to escalade from this either.
Am I doing something wrong? Can someone please help me? I'm working on my Senior Thesis (a video) this year, and I really really cannot afford to have my computer crash on me.
Please and thank you,
Meghin

Read Bill Hunt on BSOD http://forums.adobe.com/thread/772169
-and an Encore fix http://forums.adobe.com/thread/1060443

IPad crashes PC laptop with blue screen of death when syncing

I just got a brand new iPad and I cannot sync a bunch of songs or photos without it just completely shutting down my laptop (PC)and giving me the "blue screen of death". I tried reinstalling iTunes, disconnecting any USB connections I may have and completely updating my lappy...but nothing works! Why can't apple just make something as simple as "syncing" work? Do I have to buy a Mac in order for my iPad to work properly?! Please help me out with this syncing problem.

Hello iPadgirl777,
And welcome to Apple Discussions!
First of all, you posted this in the *6th Generation iPod Nano* forum, when you should have posted it in the iPad forum.
Anyways, check out this Apple support document related to your issue.
http://support.apple.com/kb/TS1502
Hope it helps.
B-rock

Updating AVI Video Drivers results in blue screen of death

Creating a CD in Premiere 9 resulted in the program closing. I was told to update video and sound drivers. First I used the option in Device Manager, then I used DriverUpdate. The computer now frequently gets the "blue screen of death," with reference to an infinite loop because of ATI2DVAG. I want to download the drivers myself after deleting the current drivers. The first field on the ATI site gives me the choice of desktop graphics, notebook graphics, TV tuner graphics, workstation graphics, integrated motherboard, embedded and MAC. I chose DESKTOP. I have Windows XP Professional and I also have Linux installed; my video card is ATI Radeon HD 4250.
In the second field I chose Radeon HD Series. In the third field I chose Radeon HD 4xxx Series PCle. In the fifth field I chose XP 32.
This brings me to a page which has three tabs: Catalyst Software Suite (with one download), Individual Downloads (five downloads) and Optional Downloads (five downloads). I think the first is the one I want. It comes with the warning that Framework 1.1 Service Pack from Microsoft, dated August 30, 2004, must be installed. I have no reason to believe that my service packs are not up-to-date; I have service pack 3.
The Catalyst Software Suite, with the one download, is 11.6. I think I now have 11.2 (I found this in the Catalyst Control Center from the icon on the bottom of my screen). In my Device Manager it says: 8.821.0.0 released January 26, 2011, PCl busl, device5, function 0, internal version 8.821.
It looks as if the program I bought, DriverUpdate, did not install the latest release. I think my best bet is to delete the current driver and install the Catalyst
Software Suite 11.6. Is this the right thing to do?

I agree with John that those driver updater programs can cause more problems than they fix. I gave up on them a long time ago.
But if one of them were giving me the blue screen of death, I'd be very concerned! Blue screens, even on Windows computers, have rarely been seen since the days of Windows ME.
Rather, you'd be best to just manually go to Windows Update and ensure you have even the non-critical updates. That fixes about 99% of your computer. Though occasionally I go to the ATI or nVidia sites manually and get the latest drivers for my video card. And of course I go to Apple.com to ensure I have the latest version of Quicktime, which plays an important role in all PC-based computer editing.
Beyond that, I'd run iobit's excellent, free PC tune-up tool Advanced System Care. It's one of the few tune-up programs I do trust -- and it tunes up everything with just a click or two.
http://www.iobit.com/advancedsystemcareper.html
And if you're STILL having problems, please give us more information about your system and your project.
What operating system are you running? How fast is your processor and how much free, defragmented space is on your C drive?
What kind of camcorder is your video coming from? When you started your Premiere Elements project, which settings did you select?

Itunes causing Blue Screen of Death on Windows 7

Every time I open Itunes 9 it eventually crashes my computer and takes me to the Blue Screen of Death. I recently updated from vista to Windows 7. I've reinstalled itunes repeatedly and tried both 32 and 64-bit installs. Any suggestions would be very helpful.

I had the same problem just now. I've had iTunes on my computer since I got it (the day Windows 7 came-out), and have had the hardest time getting it to run properly. I left it on the fill the library with my music, and came back to see the Blue Screen. I've had that Blue Screen 2 times already, and I'm not sure if the first 2 times were because of iTunes or not (although iTunes wasn't running the first 2 times, so possibly not).

ITunes and the blue screen of death.

Over about the past week now iTunes has been giving me this error when I try to disconnect/eject my iPod from with in iTunes.
+"The iPod cannot be ejected because it contains files that are in use by another application."+
It also will not allow me to eject it from the Safely Remove Hardware function on the task bar.
When I then try to close down iTunes it gives me the blue screen of death. I have the error code which corresponds with it, and the code is one which mentions Removable Media Devices as the reason for the error.
I've read a bit about this, and tried a few things. But to no avail.
I'm going to move all the files off of my iPod and reset the iPod itself when I get home.
Short of that, is there anything else which may fix this problem?
Thank You

One thing to check is if you have any new or previously updated anti virus software.
It could be trying to scan the ipod while itunes is trying to sync to it.

Blue Screen of Death When opening iTunes.

I am at a loss. For the past six months I have been trying to figure out why my computer has a blue screen of death and then restarts "nearly" everytime i open iTunes. The "nearly" is what's driving me nuts because every once in a while it will open ONCE and then start crashing again. I don't even do anything to help it open it just miraculously works every now and then. It even craches the comp when starting iTunes in safe mode. The blue screen error says "Page Fault in non-paged area". iTunes worked fine for months before this randomly started happening. I have tried every solution I have seen, even ones that weren't for my problem. So far I have:
Manually uninstalled iTunes and QT and reinstalled the standalone QT then iTunes.
Disabled itunes helper and ipod service before starting.
Disabling all other services and start-up items.
Installed current bios and drivers (as far as I can tell)
Installed current windows installer.
Updated microsoft products including .net
Updated Java runtime environment
Replaced ram
I have a pentium 4 1.6ghz with soyo mobo and a RAID card(mirrior) set-up. 1 gig of pc133 ram. I can ul the minidump if needed.
I figured out how to load my podcasts on my ipod manually but I want to get a video ipod so I need itunes. PLEASE HELP!!
Windows XP

there's a few more things worth checking on. but let's also capture a minidump of the crash and send it to someone who can interpret minidumps.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
send it to this email address
in the email, put the URL to this discussion thread, so that whoever gets it has some context. Also give as much information about the context of the crash (in the email) as you can.
love, b

Blue screen of death when connecting ipod or running itunes

Please help me, I get the blue screen of death and its down to my itunes/ipod i think.
Uninstalled Itunes (tried doing this in safe mode but it wouldnt let me saying you cant do this) and re-installed it but when try to use it (ipod not connected) my screen either freezes a few moments later or the BSOD appears.
Ive ran a windows disk check and a system mechanic 7 one as well, a few folk on here have said my ipod might need reset but this is happening without the Ipod connected so is still an issue?
My ipod seems to be working fine, obviously i cant even access itunes to reset it or see its status.
Any help would be greatly appreciated.

Have you tried this?
http://support.apple.com/kb/TS2280
CG

I have a new iPhone 4 and every time I plug it into my laptop I get the "blue screen of death", it didn't do this the first time because I downloaded all my music from iTunes but ever since it has done this. Anybody have any insight?

I have an iPhone 4 and downloaded all my iTunes music to it. Now when I connect it to my laptop I automatically get the "blue screen of death", does anyone have any insight into this problem?

This will happen if you have photos in your camera roll and an out-of-date scanner or webcam driver. See this: http://support.apple.com/kb/TS1502

Windows XP sp3 + iTunes 8 + New iPod Classic 120GB = Blue Screen Of Death

HELP
My PC has just upgraded itself with Windows XP Service Pack 3, I have downloaded iTunes 8, and just today bought a new iPod Classic 120GB so I could enjoy the new Genius facility (my old iPod was a 20GB model from 2005). However I keep getting the Blue Screen Of Death whenever I plug in the new iPod, even if I start-up the computer with the iPod connected.
I've read other threads about this topic, but I've only seen people reporting this issue with Vista, not XP.
- I'm thinking of uninstalling and re-downloading iTunes 8. Will it retain all playlists, album artwork etc.?
- I'm also thinking of trying to connect with the iPod manually set to disk mode. Will this help to begin with?
Anyone got a fix for this problem yet....Apple?

As a follow-up to my questions above, I've now tried uninstalling and then re-installing iTunes 8 direct from the Download link at Apple.com. I still get the BSOD. I also tried with the new iPod 120GB manually set to disk mode. Again, still I get the BSOD. I also unplugged a couple of other USB peripherals from my PC (writing tablet, card reader), checked for any more Windows XP Updates, but still get the BSOD.
Anyone got any more ideas?

Ipod + itunes = blue screen of death & reboot - HELP PLEASE!

I'll try to make a long story as short as possible here.
i've had a 40G ipod for over a year and a half now. back in the beginning things were working fine. with the size i hadn't done any syncing for a long long time. however, the ipod crapped out so i got a replacement from the apple store.
after registering the new ipod i was having trouble syncing. it would upload a few hundred songs and then freeze or cause a reboot. i uninstalled the ipod software as well, installed the latest itunes software - over the previous version, installed the latest ipod updater software and restored the ipod.
again, i was able to sync for brief periods in 3 different tries - amassing a whole six hundred and something songs. after each try itunes said syncing was complete (but not even close - had just over 2000 mp3s looking to sync up). unbelievably things got worse. now, if the ipod is docked and itunes is running - regardless of which is done first - my pc will get the blue screen of death and reboot itself.
also, without itunes and the ipod docked, it shows up as an i: drive, but when i try to browse it though my computer, it locks up the machine and shows nothing.
any help out there is GREATLY appreciated!
here are my specs:
- ipod 40 Gig, with click wheel and four buttons below the screen with
dock & firewire cable
- pc running windows xp pro
- firewire card with 3 ports
- ipod & itunes software located on 120G c: drive
- mp3 collection located on secondary 160G d: drive
- 3/4 gig of ram
p.s. i have mcafee running and i've tried everything with it on as well as off. doesn't seem to make a difference.
also, i have checked a TON of posts on apple.com as well as other discussion groups and couldn't find an answer.

hi Douglas!
first promise me that you'll back up your data. having your PC shut down in non-standard ways (for
b any
reason) increases your risk of file corruption and putting scruffy spots on your hard drive.
Now some basic first aid. download some fresh definitions and do some vigorous virus and spyware scans. run your favorite hard-disk checking utility. do a disk cleanup.
now let's follow up on the blue screen of death. Perversely, i've started to become pleased when people report BSODs under these circumstances. we can wring a lot of information from a BSOD error message. there's also usually something concrete to go on in the error logs.
(1) what BSOD error number and message are you getting? here's a reference:
http://aumha.org/win5/kbestop.htm
(2) squeeze your error logs for all they're worth. right-click on "My Computer", select manage. click on your event viewer. click on your application and system logs, and look for errors and warnings happening at roughly the same time as your crashes.
click on the relevant warnings to see if you can find any commonalities in the errors/warnings. follow up the Help and Support links to see if you can find any suggested "User action" or relevant MS KB documents. (sometimes these things are there, sometimes they aren't.)
good luck! keep us posted.
love, b

IPhone5s stuck in recovery mode after lots of times displaying blue screen of death, cannot restore it as iTunes displays error 14 on verification, same time phone crashes again with blue screen.

hi, my iPhone5s is only 3 months old, it has been like a whole month now since it started crashing, displaying the blue screen of death, since yesterday it was in the loop of restart-crash, and now it is stuck in recovery mode after lots of times displaying blue screen.
I cannot restore it as phone continues crashing again with blue screen, when iTunes displays error 14 on verification.
help please, this phone is all the means of communication I have.

It's a hardware problem. That's it. You shouldn't bother yourself with this situation. Just see an AASP.

Who knows how to fix iphone 5s blue screen of death and itunes error 4013?!

Hi
Last day, dec 14th, a blue screen of death appears on my iphone 5s, aparently because I was installing facebook app.
After that, the iphone remains restarting over and over non stop, until the battery shutoff.
I try to press home and power/sleep buttons for 10 secs, but stil continuous with the blue screen.
After that, with battery charged, I tried to hold the home button and simultaneously connect to an usb cable (the cable is in perfect conditions) to start itunes.
Its worked, but now, everytime shows an itunes message: error 4013, "the iphone cannot be restored".
What can I do now?!
Thanks

Hi Tks777,
Thanks for visiting Apple Support Communities.
If you see an "error 4013" when you try to restore your iPhone, try these troubleshooting steps:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
You can find the article with these steps here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Regards,
Jeremy

ITunes 9.2 causes fatal error and "blue screen of death"

I installed Itunes 9.2 this morning and whenever I tried accessing this version of Itunes, my system hangs and showed me the infamous “blue screen of death”. I have tried uninstalling and reinstalling Itunes but nothing seems to work.
Anyone encountering this problem and is there any way to solve this? Thanks!

I was using v9.1.1.12 and could not synch my iphone with outlook although with other versions there was no problem so was keen to install the new version of iTunes yesterday (9.2.0.61). Installation went fine, iTunes opened up perfectly and read my music library and hey presto synched my phone with outlook. I was well pleased. Closed down itunes and went back to working A couple of hours later as my secretary had updated my calendar I plugged in my iphone and itunes started to open then.... disaster. The blue screen appeared.
I restarted again, and again and again and the same thing happens everytime iTunes was opened (independently or when plugging my iphone in). Tried 4 times.
I did a repair using itunes installer. No change stilled blue screened when opened. I then had the bright idea of uninstalling iTunes totally and reinstalling. No change - itunes begins to open then causes blue screen.
The next step I uninstalled itunes. Did a disk defrag and then thought I would reinstall version 9.1.1.12 and install the newer version over the top. But hey you have guessed it, the older version would not open because the library it was using had been created with a newer version i.e. v9.2.0.61 - nice one iTunes!!
So at the moment I have no iTunes at all so am stuffed. So, iTunes solves one problem but creates another. Do they ever check these things???
Help!!

ITunes giving me repeated Blue Screens of Death

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