ITunes grey screen and no sound TV Show

I bought a Mad Men season pass on iTunes last night and let it download... this morning, I try to play it and all I get is a gray screen and no sound. I have the latest version of Quicktime and iTunes.

I had this very problem: itunes TV gray screen no sound. It seem to be an authorization glitch. After much support back and forth resolved it following these instrtuctions.
1. Quit iTunes and any other open applications until only Finder is open.
2.Choose Go > Go to Folder.
3.Type /Users/Shared/SC Info and click Go.
4. If Finder is not already set to column view, set it by choosing View > as Columns.
5. Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
6.Restart the computer and open iTunes.
7.Authorize your computer to play your purchases. Note: If you have multiple accounts you will need to authorize your computer for each account. For more information on how to authorize your computer, see this article.

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Grey screen and no sound when i play digital copy

i recently bought a copy of "family guy: something, something dark side" andd it came with a digital copy disc so i can put it on my itunes. i followed all the steps and downloaded it but when it came to playing it all i got was a grey screen and no sound, plus when i try to transfer it to my ipod it says my computer is unauthorised when it is... i done some research and it seems a common problem but i have updated my software on my itunes, ipod and quickplayer and still it doesnt work. im pretty fed up of this and i want a solution to this problem that acctuly works...

The solution to your problem should be the following.
As found in the I-tunes help section:
"If you double-click a video in iTunes but it doesn't play, check the following:.......
......To play videos purchased from the iTunes Store, you must have QuickTime 7.1.3 or later. You can download the latest version of QuickTime from the QuickTime website (click the link below) or by choosing Apple menu > Software Update.
You can't edit videos purchased from the iTunes Store. Videos purchased from the store can be viewed only in iTunes and QuickTime Player.
Open
QuickTime website
Was this page helpful? Send feedback."
Success to you!

Grey screen and clicking sound at start up

Lately when I start up my mac it takes about 6 tries to get it to start. The first few times before it works there is just a plain grey screen and there is a clicking noise being made. Any ideas on what is going on and how to fix this?

Hello and Welcome to Apple Discussions.
I hope I am not being overly alarmist but I believe your hard disk is set to fail at any moment. Use the computer as little as possible. Get hold of an external firewire hard disk. Connect to the iMac and then boot the iMac from your OS X install disc. Install a fresh copy of Leopard onto the external drive. You can now use the iMac from the external drive only by setting the External drive as the boot volume in System Preferences > Startup Disk.
Now in order of personal value transfer your documents and files across to the external drive. Once you have good backups you should then take a look at Disk Utility (Utilities folder) and see what SMART status the drive is being reported as.
mrtotes
Message was edited by: mrtotes

Rented movie won't play on iTunes (gray screen and no sound)

I tried downloading the latest version of QuickTime, however, the movie i rented off iTunes still will not play. Can anybody help me out?

Hi Vernardjr,
Welcome to the Apple Support Communities! I understand that you are having some issues with video playback in iTunes on your Windows computer. There could be a few different steps to take to fix this issue. I suggest working your way through the following article to get this resolved.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Thanks for reaching out,
-Joe

I downloaded the new itunes update and now no videos will play. I get a white screen and no sound. also a bunch of songs i have purchased no longer play.

i have a bunch of files that can't be located and some songs that i purchase that when you click on them they skip to the next song. also all my videos, movies and tv shows i purchased come up with a white screen and no sound they show they are playing

"Add Folder to Library" is still where it always was, in the File menu.
The new "innovation" is that the File menu is hidden by default! But you can reveal it by using CTRL+B.

My mac shows a grey screen and spinning gear and nothing else. please help! i want my mac to work again :/

My mac needed new updates and after clickign update it soon told me there was an error and it froze. I then let it sit fo about 15 minutes adn nothign changed so I restarted it and ever since then all my computer will show is the grey screen and a spinning gear :/ can anyone help me with this problem?

I had the same issue, and I had recently backed-up my files (mostly because the mac was acting wonky before this even happened), so I did an erase and install. Then I ran through all the software upgrades and installed all of them. When I did a required restart (for the Mac OS X 10.4.11 update) it went BACK to grey screen with spinning ball. Talk about frustrating!
I think there is something weird going on with the iTunes update and the Mac OS X 10.4.11 update. But one can't be used without the other. So I'm not sure how to update everything safely and get an up to date system, without having all the problems I had before. So now I'm using Mac OS X 10.4.7 so I can have a stable system to do my work, but I can't run iTunes 7.0. I'm too scared to update OS b/c I can't waste another day re-installing everything (for like the third time).
I'm a pretty new Mac user (year and half) so this may sound really dumb, but any suggestions would be very welcomed. I may start a new thread instead of hijacking this one...

HT1688 My iphone is neither shown in itunes nor in redsnow .. what is the problem ? It has the black screen and the sound plays when it is plugged into the computer .. I tried to hard reset but only the sound plays nothing is shown is there any solution t

My iphone is neither shown in itunes nor in redsnow .. what is the problem ? It has the black screen and the sound plays when it is plugged into the computer .. I tried to hard reset but only the sound plays nothing is shown is there any solution to this ?? It says that my iphone is in soft dfu mode and in the my computer > manage>device manager > it shows the apple (dfu mode) having some error sign indicating no software installed i am running windows 8 ..

Jailbreaking iOS can't be discussed in this forum.

All my downloaded(digital copy) movies will no longer play in itunes, i get a black screen, and no sound, but the time keeps going. how can i fix this?

All my downloaded (digital copies from dvds) won't play in itunes. I get a black screen and no sound, but the time keeps moving. How do i fix this?

Hi 22chill,
I recommend that we delete and re-download the movie from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

HT201412 I recently received an update option with the iOS 6 update on my iphone 4. I pushed ok and after 30 minutes it told me to connect to itunes and reset my phone. I did and the results are my phone now has a blank grey screen and then powers on and

I recently received an update option with the iOS 6 for my iphone. After clicking ok, my phone wanted to conect to itunes. After that it wanted me to reset the phone and after all of this was done my iphone had a grey screen and now turns on and off again on its own with out ever going past a grey screen. It will not reconect with itunes of function at all. Please help

http://support.apple.com/kb/HT1808

HT4904 I need to repair my start up disc so I have to start up from installation disc. In doing so, my computer restarts, I hear the mac sound, then a grey screen and then turns off and goes on in this cycle endlessly. Why can't I restart from disc?

I need to repair my start up disc so I have to start up from installation disc. In doing so, my computer restarts, I hear the mac sound, then a grey screen and then turns off and goes on in this cycle endlessly. Why can't I restart from disc?

Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple
logo appears.
5. Wait for installer to finish loading.

TS2570 I tried a safe reboot and my computer still shows a grey screen and the spinning gear when turned on. The last message on the reboot said "Launch_msg(): socket is not connected" have no idea what that means.

I tried a safe reboot my computer had a grey screen and a spinning gear. Safe boot did not fix the problem.
The last writing on the safe boot said " Launch_msg(): Socket is not connected.
Tried re starting and same grey screen and spinning gear

Can you boot to the Snow Leopard DVD?

TS2570 My mac pro book 13 just shows grey screen and booting up but nothing else

My mac book pro 13 just as grey screen and trying to boot up any ideas thanks

I am having the same problem on my Mac Book Pro 13" Mic 2010. The sceen goes gray on reboot with the spinning wheel.

I have a new macbook pro, just downloaded some updates and when I clicked to restart it went to a grey screen and is not restarting.

I have a new macbook pro 17". Just downloaded some updates (10.7.1, itunes etc.) and when I clicked to restart, went to grey screen and unit is not responding. It has been about 30 min.

Hi j,
Gray Screen at Startup (try Safe Boot)
http://support.apple.com/kb/TS2570

Unable to complete reports, grey screen and freezing

I was wondering if anyone else is having the problem of getting a grey screen and unable to continue in Oracle when trying the run either financial reports or MPR reports. We have researched the differences in computer hardware and software loaded and basically all is the same. The strange thing is that the reports were working on 2 computers and all of a sudden they are freezing with the grey screen. No new programs were added to either the server or the user.

Well, an Invalid Node Structure is usually not repairable using Disk Utility. But I see you ran it from the disk (the best result doing this in Tiger). Now it's Invalid Key Length, a little better then the 1st report, but still leaves her down. I would try the Disk Repair several more times. That is what is suggested if DU does not succeed the 1st time.
This is pretty serious directory damage. Perhaps if Disk Utility repairs were done once a month, it wouldn't have gotten this far. Doing an Archive and install, with the directory having this much damage, is not what I would recommend. If she has nothing to lose, important data, music, pictures then it's worth a try but more then likely it will be problematic.
But you say no volume showed; not good. Have here try a PMU reset to see if we can get the volume to show.
I will try to help further if you can tell me if her data is important!
DALE

Grey screen and cranking noise

My screen froze and started making cranking noises. I turned it off. Now, when I turn it on, it shows the grey screen and makes a ton of noise. Help!

Is the loud noise coming from the right of the trackpad? If so that may indicate a disk crash. Check the following.
Boot in Recovery Mode.
http://www.apple.com/osx/recovery/
If it boots in standard recovery mode then at least part of your internal disk is working.
If it boots in network recovery mode then your internal disk may be damaged but the rest of you Mac may be healthy.
If it boots in Recovery Mode or Network Recovery Mode:
Run Disk Utility. This will check if the disk and filesystem are healthy.
Click on the upper left disk icon.
(If there is no upper left icon then your disk has crashed.)
Does the S.M.A.R.T. status say “Verified”.
If not the disk/SSD is unhealthy and needs to be replaced.
Click on the icon indented below, usually called “Macintosh HD”.
Verify Disk.
If it finishes with a green “OK” message then all is well with the disk.
If it shows errors in red then you may have found the problem.
If it has not crashed you may want to backup or do an emergency data copy before proceeding.
Post back with your results and for details on a possible data recovery.

ITunes grey screen and no sound TV Show

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