ITunes GUI fails to display

ITunes version 6.0.4 (and previous).
Launching ITunes starts the process (it shows up in Force Quit application), but the ITunes GUI fails to display, and ITunes icon and Menu Bar fails to show up in the Main Menu bar. I've tried updating/reinstalling ITunes, but it seems to make no difference.
Any ideas appreciated.
Thanks,
933 MHz PowerPC G4 Mac OS X (10.3.9)

Hi everyone,
Today I upgraded to the latest iTunes version (6.0.4) and now have exactly the same problem outlined here, so rockrep is not alone. I would love to know how to solve this, as it is already driving me insane!
Cheers everyone, thanks in advance.
Jared

Similar Messages

Windows 7 x64 Pro, desktop GUI fails to display correctly, or crashes, when High RAM load, and even after. HW changed, same issue. Please Help.

Hi Guys,
I have have this horror issue with my PC. I have even changed the hardware configuration and the problem still persists. My PC fails to display the desktop correctly after using highly RAM intensive applications, especially Chrome, but even after getting
the chance to close it, or waiting for it to crash by itself, the PC is still not able to display correctly the GUI, even on other browser/applications as shown in the screenshots.
1st Hardware Config:
Intel Core2Quad Q9450
4x2GB DDR2
MSI P43 motherboard
Ati Radeon x550 video card
Software used, that seemed important for me to mention:
NOD32 v4.2
Comodo Firewall 5.12
Chrome
Screenshot Captor
SpeedFan
Other mentions:
Aero is disabled, because I've considered that it's one of the causes.
So, I've considered that it's a RAM issue or a videocard issue, and I've upgraded to:
Intel Core i7 3770k
4x8GB DDR3
Asus P8Z77V-LX motherboard
Intel GPU integrated in the 3770k CPU
The problem just happened 2 times on this rig also, and the RAM was not even coming close to it's maximum capacity of 31.7GB. It was at ~20GB's.
Also, this is another videocard(Intel's integrated GPU), so we can exclude the videocard from the suspects.
My suspects:
1) some desktop manager bugs, or other similar issue
2) video memory allocation - I'm still suspecting that it can be caused by the amount of RAM dedicated to the videocard, currently, I think that it is at 256MB.
3) some poorly designed components of Chrome/Screenshot Captor - still very questionable since there are enough resources on this system, so there should be no fight over resources. And when the system is barely used there are no issues.
4) Adobe Shockwave Flash - maybe this one????
I have attached a set of 20 screenshots here, these were taken on the 1st configuration of my PC, using Q9450:
http://imgur.com/a/Mc8hI#4
Notice how it distorts the image by duplicating it and showing it in a smaller space, or how does it displays those black rectangles. In those moments, the PC is fully functional(the apps are running the background), without being slowish or something, but
you can hardly control it like that. For example, I've tried to remove the mouse from the USB, and then I've insterted it back, the image was not displayed correctly, but the mouse was recognised instantly and the pointer was controlable.
Same thing still happens on the new configuration. Please advise me.
LE: OS is Windows 7 x64 SP1 Professional and it's Geniune. There is no cracked software on this PC. No games. I've tried to maintain it as clean as possible.

Hi,
First, please be ensured that you have installed the latest drivers and all the updates.
Then check whether this issue will not in
Safe Mode. If it didn’t occurred, I suggest you narrow down the cause in
Clean Boot mode.
In addition, try to create a new profile to see how it works.
Hope this helps.
Vincent Wang
TechNet Community Support

HT4623 The iOS 7.0.6 update failed, my iPhone 5S disappeared from iTunes and now is displaying the picture: iTunes and a USB plug. Turning it Off and On didn't fix it. iTunes doesn't see it. Any suggestions?

The iOS 7.0.6 update failed, my iPhone 5S disappeared from iTunes and now is displaying a picture iTunes logo and a USB plug and black backgraound. Turning it Off and On didn't fix it. iTunes doesn't see it. Any suggestions?

Thanks, Lawrence.
I've tried http://support.apple.com/kb/HT1808 and other suggestions first, which turned out unrelated.
I've finally fixed the issue by plugging the cable in the USB 3 ports in the back of PC instead of the ports in the front, the iTunes saw the phohe and the recovery started automatically.
In the hindsight, I realized that the either the required prerequisite iTunes 11.1.5.5 update installed a USB driver incompatible with my PC's front side USB ports that I always used for my iPhone syncing prior or it was always
incompatible, but worked in all modes except the recovery.
Cheers,
Michael

Secure connection to iTunes store failed and could not update to ios 6

I tried in 4 different pcs with windows 7 installed to update my iphone 4 to latest version of ios (ios6) my current version is 5.1.1. I never had this issue ever before.. My iphone is jailbroken and so i couldnt update with OTA. I also tried to install a fresh copy of ios 5.1.1 to update my phone via OTA.. But the same problem now in itunes 10.5 and 10.7 too.. "iTunes could not connect to iphone software update server or is temporarily unavailable". I checked iTunes itunes diagnostics and the secure connection to itunes storo fail is the only thing which doesnt work.. I tried almost everything from here.. Starting from "internet option", changing the hosts file and the firewall thing.. But couldnt get it better.. What shoud i do?
Here is my iTunes diagnostics report:
Microsoft Windows 7 Ultimate Edition (Build 7600)
eMachines ET1861
iTunes 10.7.0.21
QuickTime 7.6.9
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0023AEC4028E1440
Current user is an administrator.
The current local date and time is 2012-09-23 09:00:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {A11C5D80-134D-4FA9-BF81-1C4A418C0F4A}
Description:    Dhiraagu
IP Address:    10.151.15.47
Subnet Mask:    255.255.255.255
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 05:00:00 1970
Lease Expires:    Thu Jan 01 05:00:00 1970
DNS Servers:    27.114.138.4
        27.114.140.62
Adapter Name:    {1EAA0EEE-E778-4884-B030-1AFF603AEC57}
Description:    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:00:00 1970
Lease Expires:    Thu Jan 01 05:00:00 1970
DNS Servers:
Active Connection:    Dhiraagu
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-09-23 08:57:21.
PLEASE HELP ME...!!!

Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason

Bug (possibly?): SelectManyShuttle fails to display selected items

Bug (possibly?): SelectManyShuttle fails to display selected items when valuePassThru="true" in ADF 10g
Hello all,
When run, the example below shows a Select Many Shuttle with four choices in the leading list. When items are shuttled to the training list and the page is submitted the trailing list is rendered with no items selected. Is this a bug?
Configuration
This example was constructed using jDeveloper 10.1.3.5.0.
A new application was created using the Web Application [JSF, ADF BC] template although no business components are used.
Steps to Reproduce
1. Create the following backing bean class.
package com.fmcna.adf.test.view;
import java.util.ArrayList;
import java.util.List;
import javax.faces.model.SelectItem;
public class ShuttleBean {
    public ShuttleBean() {
    private List availableItems;
    private List selectedItems;
    public void setAvailableItems(List availableItems) {
        this.availableItems = availableItems;
    public List getAvailableItems() {
        //populate with a List of SelectItem instances on the inital call to this method
        if(this.availableItems==null) {
            this.availableItems=generateSelectItemsList();
        return availableItems;
    public void setSelectedItems(List selectedItems) {
        this.selectedItems = selectedItems;
    public List getSelectedItems() {
        return selectedItems;
     * Build a List of SelectItem instances to be used by an af:selectManyShuttle
     * @return A List containing SelectItems instances
    private List generateSelectItemsList() {
        List initialItems = new ArrayList();
        initialItems.add(new SelectItem(new Integer(11),"First Choice"));
        initialItems.add(new SelectItem(new Integer(22),"Second Choice"));
        initialItems.add(new SelectItem(new Integer(33),"Third Choice"));
        initialItems.add(new SelectItem(new Integer(44),"Fourth Choice"));
        return initialItems;
}2. Configure the ShuttleBean class as a session scoped managed bean as in the following faces-config.xml file.
<?xml version="1.0" encoding="windows-1252"?>
<!DOCTYPE faces-config PUBLIC
"-//Sun Microsystems, Inc.//DTD JavaServer Faces Config 1.1//EN"
"http://java.sun.com/dtd/web-facesconfig_1_1.dtd">
<faces-config xmlns="http://java.sun.com/JSF/Configuration">
<managed-bean>
    <managed-bean-name>ShuttleBean</managed-bean-name>
    <managed-bean-class>com.fmcna.adf.test.view.ShuttleBean</managed-bean-class>
    <managed-bean-scope>session</managed-bean-scope>
</managed-bean>
<application>
    <default-render-kit-id>oracle.adf.core</default-render-kit-id>
</application>
</faces-config>3. Create a JSP page containing an af:selectManyShuttle with a nested f:selectItems component. Wire the values for these components to the properties in the managed bean.
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/html4/loose.dtd">
<%@ page contentType="text/html;charset=windows-1252"%>
<%@ taglib uri="http://java.sun.com/jsf/html" prefix="h"%>
<%@ taglib uri="http://java.sun.com/jsf/core" prefix="f"%>
<%@ taglib uri="http://xmlns.oracle.com/adf/faces" prefix="af"%>
<f:view>
<html>
    <head>
      <meta http-equiv="Content-Type"
            content="text/html; charset=windows-1252"/>
      <title>testShuttle</title>
    </head>
    <body><h:form>
        <af:selectManyShuttle value="#{ShuttleBean.selectedItems}" valuePassThru="true">
            <f:selectItems value="#{ShuttleBean.availableItems}"/>
        </af:selectManyShuttle>
        <af:commandLink text="Postback"/>
    </h:form></body>
</html>
</f:view>4. Run the JSP. Validate that the trailing list is initially empty.
5. Shuttle one or more items to the trailing list and click the Postback button. Validate that when the page refreshes the trailing list is again empty.
Thanks for any input you might be able to provide.
Chris Mihalcik
Edited by: user5384858 on Jun 14, 2010 1:06 PM

I'm holding my Nano in my hot little hands with ALL of the things you listed, but here's the sad, simple truth: you CAN'T use iTunes to sync everything. It works well for:
1) Music
2) Videos (except sometimes in Vista)
3) Photos (as long as they're not too large)
but is terrible for:
1) calendar
2) contacts
3) To-Do lists
For the latter use something like "iGadget" (www.ipodsoft.com). I also edit/store notes w/iGadget plus it allows you to export files, etc.
I gave up on syncing iTunes w/Outlook long ago. Good luck.

3194 error while updating, Secure Link to iTunes Store Failed, No Audio CD Found

Microsoft Windows 7 Ultimate Edition (Build 7600)
LENOVO 20060
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0021AD5C0CB4E590
Current user is an administrator.
The current local date and time is 2012-10-21 19:54:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {1AD46418-B495-4CAD-9306-A2618C2232F1}
Description:    MBlaze USB Modem
IP Address:    116.202.189.231
Subnet Mask:    255.255.255.255
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 05:30:00 1970
Lease Expires:    Thu Jan 01 05:30:00 1970
DNS Servers:    10.228.65.114
        116.202.225.32
Adapter Name:    {B07E2D28-A979-4D44-B2C6-99976836038C}
Description:    Microsoft Virtual WiFi Miniport Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:30:00 1970
Lease Expires:    Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name:    {DDBDA14A-F067-44FA-B614-75C87B94AC17}
Description:    Atheros AR9285 Wireless Network Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:30:00 1970
Lease Expires:    Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name:    {9AD087AB-E670-48E2-8A24-A53AE3FC7E2A}
Description:    Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:30:00 1970
Lease Expires:    Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection:    MBlaze USB Modem
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-21 19:52:12.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: InCDPass (4.3.12.0), incdrm (4.3.12.0), GEARAspiWDM (2.2.3.0),
F: HL-DT-ST DVDRAM GT30N, Rev LC01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
LenovoZ560’s iPhone, iPhone 3GS running firmware version 5.1.1
Serial Number:    86923ZSC3NP
Most Recent Devices Not Currently Connected:
iPod nano (3rd Generation) running firmware version 1.0
Serial Number:    5U735K0XYXX
**** Device Sync Tests ****
Sync tests completed successfully.
Please help me, what to do?
Message was edited by: dilip_b

I think its weird that I experienced both the 3194 error code and "secure link to the itunes store failed" diagnostics error on three computers running on different OS (XP, vista and 7), itunes version and connectivity types (wireless and cabled). Could it be possible that there is a problem on Apple's server?
Are you still there, shintenhouji?
Perhaps try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(I've seen a few cases in recent times of this sort of thing being associated with LSP issues.)

Secure link to iTunes Store failed: HELP!

I'm new to iTunes and purchased my first iPod yesterday night. The first time I plugged in my iPod to sync it, I wasn't able to. At first I had version 10 then it updated. On the previous version I was able to access the iTunes store but wasn't able to sync my iPod. I had downloaded the most recent version of iTunes (10.1) and then this problem occured.
"iTunes could not connect to the iTunes store. The network connection timed out. Please make sure that the network settings are correct and that your netowrk is connected, then try again."
I've read several different manuals and emailed Apple about it. I've tried a lot of different things to fix it.
+-change firewall settings+
+-redownloaded iTunes+
+-contacted Apple Tech Support+
+-changed proxy settings+
+-changed permissions+
+-disabled firewall+
+-restarting iTunes+
+-restarting router+
And several others. Nothing seems to work. I ran a diagnostic review and this is what came up.
*Network interfaces verified*
*Internet connection verified*
*Secure link to iTunes Store failed*
I'm not sure how to fix it now. These are what I copied from the diagnostic review.
*Microsoft Windows 7 x64 Home Premium Edition (Build 7600)*
*TOSHIBA Satellite L455*
*iTunes 10.1.2.17*
*QuickTime 7.6.9*
*FairPlay 1.10.24*
*Apple Application Support 1.4.1*
*iPod Updater Library 10.0d2*
*CD Driver 2.2.0.1*
*CD Driver DLL 2.1.1.1*
*Apple Mobile Device 3.3.1.3*
*Apple Mobile Device Driver 1.52.0.0*
*Bonjour 2.0.4.0 (214.3)*
*Gracenote SDK 1.8.2.457*
*Gracenote MusicID 1.8.2.89*
*Gracenote Submit 1.8.2.123*
*Gracenote DSP 1.8.2.34*
*iTunes Serial Number 2DA3F8EB5C804A33*
*Current user is an administrator.*
*The current local date and time is 2011-02-19 15:44:30.*
*iTunes is not running in safe mode.*
*WebKit accelerated compositing is enabled.*
*HDCP is supported.*
*Core Media is supported.*
*Video Display Information*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*** External Plug-ins Information ***
*No external plug-ins installed.*
*iPodService 10.1.2.17 (x64) is currently running.*
*iTunesHelper 10.1.2.17 is currently running.*
*Apple Mobile Device service 3.3.0.0 is currently running.*
*** Network Connectivity Tests ***
*Network Adapter Information*
*Adapter Name: {DB1EBC99-C940-4565-9470-D6F601478C5D}*
*Description: Microsoft Virtual WiFi Miniport Adapter*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: No*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Adapter Name: {B689CFFB-FDFA-4886-A510-FEA274EFCF14}*
*Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter*
*IP Address: 192.168.1.2*
*Subnet Mask: 255.255.255.0*
*Default Gateway: 192.168.1.1*
*DHCP Enabled: Yes*
*DHCP Server: 192.168.1.1*
*Lease Obtained: Sat Feb 19 11:57:55 2011*
*Lease Expires: Sun Feb 20 11:57:55 2011*
*DNS Servers: 192.168.1.1*
*Adapter Name: {4AAC1865-70C9-4D56-A74C-C1609AA0102E}*
*Description: Realtek PCIe FE Family Controller*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: Yes*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Active Connection: LAN Connection*
*Connected: Yes*
*Online: Yes*
*Using Modem: No*
*Using LAN: Yes*
*Using Proxy: No*
*SSL 3.0 Support: Enabled*
*TLS 1.0 Support: Enabled*
*Firewall Information*
*Windows Firewall is on.*
*iTunes is enabled in Windows Firewall.*
*Connection attempt to Apple web site was unsuccessful.*
*The network connection timed out.*
*Basic connection to the store failed.*
*The network connection timed out.*
*Connection attempt to Gracenote server was successful.*
*The network connection timed out.*
*Last successful iTunes Store access was 2011-02-18 22:19:01.*
What do I do? Any information and suggestions would be very helpful.

i found a solution that worked in my case..i found it in this thread: https://discussions.apple.com/thread/2284692?start=0&tstart=0 in texlark's post..i copied and pasted it here:
The Fix (& It's NOT Your Firewall)
A. Symptoms
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
B. Resolution
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Disclaimers
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753
thanks a lot texlark!

Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful

Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-ES2C
iTunes 11.3.0.54
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B9F0069DE9C0
Current user is an administrator.
The current local date and time is 2014-08-05 01:48:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8400 GS
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {14DCBC2B-34CB-431B-8625-1E62D7310533}
Description:    WAN (PPP/SLIP) Interface
IP Address:    10.128.133.101
Subnet Mask:    255.255.255.255
Default Gateway:    10.128.133.101
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 06:00:00 1970
Lease Expires:    Thu Jan 01 06:00:00 1970
DNS Servers:    8.8.8.8
        156.154.70.1
Active Connection:    Teletalk
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-04 03:23:27.
**** Device Connectivity Tests ****
iPodService 11.3.0.54 is currently running.
iTunesHelper 11.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason

Secure link to iTunes Store failed ... cannot update iphone 3gs?

So i havent been able to update my iphone, I get a 3194 error after loading the ipsw file.
When i run a diagnostic i get a Secure link to iTunes Store failed error, which i think causes the problem
I have tried the netsh winsock reset fix, and still no results, as well as looking for LSP conflict.
Any help on this matter would be appreciated very much!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite C660
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0031AE040346F710
Current user is an administrator.
The current local date and time is 2012-05-22 16:58:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5470
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {19ACA961-E7BA-4C75-8760-714769F5E5B1}
Description:    Bluetooth Personal Area Network
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name:    {93853149-BB5E-42F6-95B2-147BCEA64CCD}
Description:    Atheros AR9002WB-1NG Wireless Network Adapter
IP Address:    192.168.0.63
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.4
DHCP Enabled:    Yes
DHCP Server:    192.168.0.4
Lease Obtained:    Tue May 22 16:31:02 2012
Lease Expires:    Fri May 25 16:31:02 2012
DNS Servers:    10.1.168.1
Adapter Name:    {9E013B8A-BE41-43B6-BEB6-85C6104005FD}
Description:    Realtek PCIe FE Family Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2012-05-22 16:54:25.

Sorry, wrong section

ITunes 64-bit runs 32-bit, Secure link to iTunes Store failed, and SyncMapiInterfaceHelper_x64 crashes every time I click 'Info' tab in an iDevice.

Hello everyone,
There are 3 issues I have, as it reads in the title.
1) I am running iTunes on a Win7 64-bit ThinkPad, and iTunes shows up as a 32-bit application in the Task Manager, always. I tried even the complete uninstalling (after removing Bonjour, Apple Mobile Service, deleting the folders, etc.) and yet, it shows up the same way.
2) When I run diagnostics, it says 'Secure link to iTunes Store failed'. I've tried many things from whatever I've read in the forums and nothing seems to be changing that.
3) Every time I click the 'Info' tab on any iDevice (I tried it with a 3GS and a iPod Touch), I get a 'SyncMapiInterfaceHelper_x64 has stopped working' message thrice. I don't know the significance of thrice but it just does come.
I hope someone helps.
Thanks!

That one's normal. On 64-bit systems, iTunes is a mix of 32-bit and 64-bit componentry. The itunes.exe is 32-bit.
Oh, okay. Thanks!
Could you walk us through what happens when you try to connect to the Store, please?
The issue is when I run diagnostics. I happened to run it last night while updating my 3GS to iOS 6, and there was a 3194, and a search to solve that, led me to running the diagnostic.
I was wondering how it affects me because I haven't faced any issue in downloading or browsing the AppStore. The transcript of the 'Run diagnostics', for networks is as below:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
LENOVO 7673W1T
iTunes 10.7.0.21
QuickTime 7.7.1
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0024A7C4128947B0
Current user is an administrator.
The current local date and time is 2012-10-03 03:21:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 15442555d5b073dd49a48bf144616e26
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {3FCCDDC1-FFD0-4B3D-BF7A-A962D6AD5746}
Description:    Intel(R) PRO/Wireless 3945ABG Network Connection #2
IP Address:    192.168.0.100
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:    Yes
DHCP Server:    192.168.0.1
Lease Obtained:    Wed Oct 03 02:58:46 2012
Lease Expires:    Wed Oct 03 04:58:46 2012
DNS Servers:    192.168.0.1
Adapter Name:    {AB3C7DD5-0434-424D-9481-7C12BFC73792}
Description:    Intel(R) 82566MM Gigabit Network Connection
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:30:00 1970
Lease Expires:    Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-03 03:15:42.
Nothing about the 3rd? It is pretty confusing as to why it appears because there don't seem any answers all over the web about it.

HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure?

On windows 7 machine, safari fails to display web sites

on windows 7 machine, safari fails to display web sites

what happens is you type in the url and press enter then nothing. the fix was to run "netsh winsock reset"
If the winsock key reset helped things, that usually indicates trouble with a LSP. (That's also consistent with a 'silent" Safari page-load failure.) If you run into the problem again, perhaps try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store

Chinese characters failed to display on songs in rip from my own CDs

My old hard disk was dead and I lost some of the songs that I had on my computer. So I tried ripping my own CDs into iTune. Unfortunately, all the Chinese characters failed to display properly. The songs in my old ipod showed those characters nicely and properly so I do not even have guts to sync my old ipod now. Did some research on the net and it said that I can try convert ID3 tags. Sadly, the new iTunes no longer provide this function. Went to apple support site and they need me to buy apple care plan! I have a ipad still in the warranty period but I am extremely disappointed that iTunes, a software, also needs me to pay for support. This has cast me shadow of having my 4th apple product. I am using the latest iTunes version 12.0.1.26. Help on support of local language is truly appreciated.

You wrote "with my last ipod update". Are we talking about syncing your iTunes to the iPod function of your iPhone? Because if not you might be in the wrong forum. If so, then you need to remember that there is no "drag and drop" functionality for transferring your music onto the iPhone. You must first create a playlist within iTunes (I called mine simply iPhone) and then tell the iPhone to sync that playlist to your phone when you connect it to your computer. As you are probably familiar with creating playlists within iTunes you know that you can then drag and drop whatever you'd like into one, including both purchased and imported music.
Hope that helps.

Secure Link for iTunes store failed... Got anything?

Every time I try to open up iTunes store, it wouldn't open. I ran the diagnostics report and it said the ( for first time ) that "Secure link for iTunes store failed". The second time I ran it, just to make sure, said that "secure link for iTunes store is successful. I got confused. So I copied the successful report for you guys to see if there's a problem. **NOTE** I never had or downloaded Norton, or Proxyserver, I even checked to see if it was on the computer. I have Windows Firewall, and Verizon Security, and my computer is a Window's 7. Here's the successful report of the diagnostics so you techies out there could figure what the problem is:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002) Gateway GM5472 iTunes 10.4.1.10 QuickTime 7.7 FairPlay 1.12.20 Apple Application Support 2.0.1 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 3.4.1.2 Apple Mobile Device Driver 1.57.0.0 Bonjour 3.0.0.2 (333.2) Gracenote SDK 1.9.1.485 Gracenote MusicID 1.9.1.102 Gracenote Submit 1.9.1.133 Gracenote DSP 1.9.1.43 iTunes Serial Number 002AB3A80C24F3E8 Current user is not an administrator. The current local date and time is 2011-09-23 15:44:30. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information NVIDIA, NVIDIA GeForce 6150SE nForce 430 **** External Plug-ins Information **** No external plug-ins installed. Genius ID: 65223df73745471fc22c8ff8db2564bf iPodService 10.4.1.10 is currently running. iTunesHelper 10.4.1.10 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {B6520BEA-A816-49F2-892A-F840F59F28D0} Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller IP Address: 192.168.1.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Fri Sep 23 13:00:09 2011 Lease Expires: Sat Sep 24 13:00:09 2011 DNS Servers: 192.168.1.1 Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No SSL 3.0 Support: Enabled TLS 1.0 Support: Disabled Firewall Information Windows Firewall is off. Connection attempt to Apple web site was successful. Connection attempt to browsing iTunes Store was successful. Connection attempt to purchasing from iTunes Store was successful. Connection attempt to iPhone activation server was successful. Connection attempt to firmware update server was successful. Connection attempt to Gracenote server was successful. Last successful iTunes Store access was 2011-09-23 15:36:29. Sooooo, help please? Thanks!

I have the same problem and I'm beyond frustrated. I just want iTunes 10.5 to work properly so I can download iOS 5 to my iPad. I've uninstalled, rebooted, and reinstalled iTunes (and all other apple programs) a dozen times. I've uninstalled Norton since I read that might be causing the block. I've checked my firewall and have done a "flush". I'm out of ideas!!!

Secure link to itunes stroe failed

Hi ,
Anybody could you please help me to resolve this issue. I tried many times , reinstalled itunes, but again the system showing "secure link to itunes stroe failed" when i run Diagnostics.
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6420
iTunes 11.1.0.126
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0028B8D80B3D8C30
Current user is an administrator.
The current local date and time is 2013-11-27 17:02:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 4200M
NVIDIA, NVIDIA NVS 4200M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.0.126 is currently running.
iTunesHelper 11.1.0.126 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {8D749442-FAB6-407B-AE7F-F83C40DD0C28}
Description: Check Point Virtual Network Adapter For Endpoint VPN Client
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name: {E38C7679-6ABC-4E6E-A426-FFABB7BB4C09}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name: {D7280614-6ECF-4421-B533-9197665E6847}
Description: Intel(R) 82579LM Gigabit Network Connection
IP Address: 170.86.73.154
Subnet Mask: 255.255.255.224
Default Gateway: 170.86.73.129
DHCP Enabled: Yes
DHCP Server: 170.86.73.129
Lease Obtained: Wed Nov 27 17:00:52 2013
Lease Expires: Wed Nov 27 17:01:52 2013
DNS Servers: 170.86.41.4
170.86.43.4
Adapter Name: {C969B576-30A8-4B1D-9831-DB20059ECBBA}
Description: Intel(R) Centrino(R) Advanced-N 6205
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-09-28 09:34:23.

Read here:
http://support.apple.com/kb/ts1470

ITunes GUI fails to display

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