Itunes hangs. can't sync with phone. have re-installed, not luck. as soon as i open itunes it says cannot sync with phone and hangs
Since a few days ago I am unable to sync my iphone 5s with itunes on Macbook pro.
As soon as I open itunes, it hangs. it doesn't give me the opportunity to disable or enable the syncing, it hangs immediately. I have also tried removing itunes from Mac to re-install, but it does allow me to remove itiunes as "OSx requires itunes".
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Similar Messages
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As soon as i open itunes it comes up with the message 'itunes has stopped working'. i have uninstalled everything to do with apple/itunes and reinstalled it 5 times and it keeps happening . What can i do? Please HELP
Hi,
i have tried all that and it still comes up with the same message or doesnt open at all . I have also i have created a new user and itunes works fine on that account. -
windows vista not recognizing my iphone4s when i open itunes, keep getting trust / dont trust message on phone and always press trust. Not sure why it's started doing it. Can not synch iphone at all or add new music....as itunes does not pick up the phone I have connected anymore. My ipod synchs fine still and thats over 6 years old!
Hi rubicon7,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this information helps ....
Have a great day!
- Judy -
i created a password to my iPad as a parental restriction, but my daughter played with it and pushed the wrong password 10 times my ipad was disabled, what should i do, since it wont sync with itunes becoz it will just say, cannot sync files becoz the device is password enabled, Please somebody helpme
If you are talking about the passcode that gains access to the iPad - you will have to restore your iPad in order to unlock it. You will want to use the last computer that you synced with so that you can recover all of your app data, settings, etc. this explains how to restore the iPad. At the end of the process restore from your backup as described.
http://support.apple.com/kb/HT1414
If iTunes will not let you restore that way, you may need to use recovery mode to restore, and you can read about that process here.
http://support.apple.com/kb/ht4097
IF - you are talking about a restrictions pass code that you put on the device to restrict content or downloading apps or something like that - you do not want to restore from the backup - because that backup will contain the passcode that you cannot remember and you will end up where you started. -
I have installed the latest version of iTunes for Windows 8 but when I try to open it, it says Windows has an error and I simply can't open it any longer. Any help is appreciated!
Hey socestlavie,
Thanks for the question. I understand you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
i have several ipod nanos. i can sync one, but since i connected the ipad 2 I am getting an error on two of them, it says cannot sync, error 13019. the loaded songs show on the computer (on the ipods), but not when the ipod is plugged off the usb. Any answers? please
You can sync your iPod with multiple computers, but what can be synced is very limited. See this article for more details.
http://support.apple.com/kb/ht1202
B-rock -
how can i get upgrade the ios x v 10.5.8? I purchased an iphone 5 but cannot connect with my macbook 5. I cannot update itune 11 as my ios is not up to date
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
OS 10.6 Snow Leopard is once again available from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
To use iCloud you have to upgrade all the way to Mountain Lion:
http://support.apple.com/kb/HT4759
You can also purchase the code to use to download Lion (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard. -
please can anyone help ? i have just installed an update from my settings on my iphone 4 within a minute i had the icon for ''connect to itunes ''??
now my phone wont let me do anything ??
i connected it to my laptop and now it says i have to restore it back to factory settings ?? i will lose media and data ?
does this mean i will lose all my photos if i click on continue ?It means that you have already lost all the info that was on the phone. If you backup regularly you can restore from that backup. If you do not backup regularly your data is gone.
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I have over 1200 songs in my iTunes library that have always synced fine, I have added a new album to my list from one of my CD's, synced to add it to my library but less that 100 songs are now showing on my device and no matter how many ways I try its not able to show any more.
Does anyone know why this is happening and how to rectify the situation as I have tried every help setting for the last 4 hours.I have tried everything I have read on the Internet about sync issues and restore etc and not there isn't a single song on my iPad or iPod touch. All of the songs are listed in my iTunes but are all greyed out, some have the cloud symbol next to them but lots don't and some say waiting.
Long and short is nothing will save to my devices at all.....HELP !!!!!!!? -
I have done my updates and itunes is no longer recognizing my iphone as a device. My phone shows that it is plugged in but when I open itunes, my iphone doesn't come up as a device.
Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
-Griff W. -
Hi can anyone help me. I have a apple macbook laptop OSX 10.5.8 . When i push print, it shows my printer but says cannot communicate with printer. (epson stylus nx125). Do I need new drivers? Please help . regards Cindy
Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
Some basic printer troubleshooting steps before worrying about a printer driver:
1. Have you tried turning the printer off and back on?
2A. Is the printer attached with a cable?
If yes, have you tried unplugging and re-plugging both ends of the printer cable?
If that does not help, can you test the printer with another cable?
2B. If your printer is not connected to the computer with a cable, have you tried restarting your printer (assuming wireless connection)?
Have you tried restarting your wireless router?
3. Have you tried restarting your MacBook? (Be sure to save your work first.)
4. Does the printer have ink? (Doesn't usually generate a 'communications error' though)
5. Have you updated OS X or the program you're trying to print from recently? -
My phone is staying on Step 4 it won't even openn ITunes. Just stays on that screen and does nothing else! Please Help!
Have you tried holding the power and home button until it turns off?
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Why do I have to connect my ipad(4th gen) to my laptop to download apps? I downloaded some yesterday, but now they just say waiting. If I connect to ITunes, I can get them through that. I am not using cellular data, just through wifi.
Any ideas greatly appreciated, it will save me a journey to the apple storeI have now solved it. I signed out of my iTunes account and then held down both the power buttons until the apple appeared. When I signed back in it started downloading.
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Please help me how can i make my app store because when i open it it says cannot connect to iTunes please if you have any helpful solution inform me
Try reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset
Message was edited by: Diavonex -
when I'm looking at my recent text messages on my phone, and I'm on the screen where I see a list of people I have texted. I click on a name to open up the conversation, however it is blank and doesn't show the conversation even though we've been texting back and forth the day before. So my question is how can I see the conversation?
Try the following procedure:
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)
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