ITunes hangs when trying to restore

I've got a 30GB video iPod that is formatted for Windows and half of the tracks on my iPod simply don't show up in the iPod interface. So I went to restore it on my Mac (10.4.10 PPC) using iTunes 7.4.2(4) and when I click restore it unpacks the firmware and then hangs. I get the spinning rainbow ball, a pegged CPU, and nothing else happening. Leaving it for days has not changed its state. If I try to select all of the tracks on my iPod and delete them, the same thing occurs -- pegged CPU, spinning rainbow ball, and nothing happening on disk. Resets of the iPod have not helped. How can I restore my iPod or at least get it so I can manage my library again?

Thanks for the pointer to the KB article. Error 1 is missing from the list provided by iTunes (more information), but I was afraid it means hardware. Will try on another computer, but I'm afraid the phone is sick.
Thanks,
Manfred

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ITunes hangs when trying to restore

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