Itunes hangs when trying to uncheck encryption for iphone backup.

Itunes hangs when trying to uncheck encryption for iPhone backup. The iTunes software becomes unusable and unresponsive after entering correct password (only set up today) All i want to do is backup my iPhone before trying update to the latest ios. I have tried uninstalling all Apple software and re-installing, all unsuccessfully - still have the same problem! Essentially i have to use ctr+alt+del to even close the iTunes program, so I'm assuming there must be some sort of corruption with the encryption / password setup - neither of which have been used at all, all previous backups are on iCloud and don't have encryption. I obviously don't want to attempt a backup with these sort of issues occurring as i don't think i could trust it. Can anyone suggest a way to fix the problem, Ive tried googling all afternoon without any success - most answers I can find relate to people who have lost their passwords but don't have the software issues i am having.

Further to the issue - i thought I'd try and run an encrypted backup for fun (since that's the only option available atm) and the backup hangs as well - in fact it doesn't even technically start other than saying its backing up. The progress bar never moves at all?

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