"itunes has encountered a problem and must quit." urgent!

i'm packing for a three day drive to chicago, il and would really like to have my ipod updated by morning. for a while, i was unable to open itunes or reinstall it. now that i have, it won't open, giving me that "itunes has encountered a problem and must close" window. anyone know how to help me out?
--izzie
windows Windows XP

Did it work OK before and suddenly quit?
If so, that sounds like malware. Try scanning for malware with ewido (Free at www.ewido.net/en/)
If you just recently installed any other software, security update, windows update, IM update, yadda yadda, now would be a good time to mention it.

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Itunes has encountered a problem and must close..send error report etc.

I upgraded itunes (not even sure why since my old version was working fine) and now I keep getting the error that "itunes has encountered a problem and must close...". I did try the "msconfig" advice but that did not work. I even tried to use the CD that came with my ipod (March 2005) and the only option I get is to "uninstall" which I hesitate to do because I do not want to loose my itunes library. Does anybody have any other suggestions?? I greatly appreciate any help. I have read through some threads, but some of the "help" links that were inserted are no longer working.
Thanks!

I'm having the same problem.
I updated to 8.1 and it closes as soon as the shuffle is plugged in.
So I tried disabling auto-sync. No luck
So I tried loading an older version of iTunes - says I have to have 8.1
So I tried uninstalling and removing all itunes related files - and reinstalling. Still closing every time I plug in.

Itunes has encountered a problem and must close

Ive been trying to open my itunes for the past week and keep getting the same message " Itunes has encountered a problem and must close". Ive tried everything uninstalling and reinstalling numerous amounts of times. I've tried to uninstall quicktime and download the freestanding version no luck there. Ive tried a few different things ive foun on your message boards including changing the file name by using the start\run method. Im getting frustrated and would like to use my ipod. It would be much appreciated to have some help.
Sony Vaio Windows XP

Have you tried working through this Apple article on
troubleshooting launch failures?
http://docs.info.apple.com/article.html?artnum=302856
I have the same problem. Have reloaded and restarted and followed the instructions in the link to no avail.

"iTunes has encountered a problem and must close" message opening iTunes?

Every time I try to open iTunes or Quicktime from my desktop or anywhere else, this message comes up: "iTunes has encountered a problem and must close. Sorry for the inconvenience. Please click here to send an error report." Because of another problem on my computer, I have had to reinstall all my progams recently, including iTunes, but after installing and reinstalling a number of times yesterday, it cannot open. Other programs, like skype, are all working fine. Can someone help me figure out why my system can't open iTunes?

You can find version 6.0.1 at http://www.oldapps.com/itunes.htm.

Itunes 7.2 has Encountered a Problem and must close---HELPPP!!!!!

I keep receving this since I downloaded Itunes 7.2 that "Itunes has encountered a problem and must close." I have tried to Delete Quick time but its not in my program files but its in the control panel under quick time. When I click on it says" an exception occured while trying to run"C:\WINDOWS/system32/shell32.dll,Control_RUNDLL "C:\WINDOWS\system32\QUICKTIME.cpl",QuickTime"..56 Before this I removed itunes software and thought I removed the quick time software.. PLEASE HELP. I see this seems to be a common problem.

I'm having the same problem.
I updated to 8.1 and it closes as soon as the shuffle is plugged in.
So I tried disabling auto-sync. No luck
So I tried loading an older version of iTunes - says I have to have 8.1
So I tried uninstalling and removing all itunes related files - and reinstalling. Still closing every time I plug in.

Itunes has encountered a problem and has to close.

When I opened iTunes the first time today, I had no problem, but then I went to the store, then my computer froze, so I closed it.. And now I downloaded the update and whenever I try to open it a box pops up saying "iTunes has encountered a problem and must close.. " Or at least something like that.
You also might find this information helpful:
AppName: itunes.exe AppVer: 9.1.0.79 ModName: unknown
ModVer: 0.0.0.0 Offset: 000000dd
and yes, my quicktime works fine..

Yup, I've got the same problem although it's installed but now it just won't open and says it has a problem and has to close instantly the second you click a shortcut.
hi Frenchy!
you don't say explicitly so i'll ask you too. have you tried this procedure yet?
b noir, "itunes has encountered a problem. help please?" #8, 04:10pm Sep 18, 2005 CDT
make sure you follow the instructions precisely. if for any reason you can't complete the cleanup instructions, post back to describe the problem.
if your itunes still isn't launching after you try that, we'd better check to see if you've got a rare registry problem that can also produce the same error message.
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b

I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I have had to uninstall itunes so that I could load this version, the PC says it is correctly loaded, but I now cannot open itunes. Advice?

I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?

Hello there, ytnoj.
Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
Removing and Reinstalling iTunes and other software components for Windows XP
https://support.apple.com/kb/HT1925
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Itunes has encountered a problem and needs to close, sorry for the inconvience., itunes has encountered a problem and needs to close, sorry for the inconvience.

iTunes always quit with the error message "
itunes has encountered a problem and needs to close, sorry for the inconvience. " Uninstalled and re-installed many times, but the issue still persists.

Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE PROBLEMS

PLEASE HELP ME. I CAN NOT GET INTO ITUNES. I KEEP GETTING THE ERROR MESSAGE "ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" ERROR . WHAT MUST I DO? ITRIED TO REINSTALL THE SOFTWARE,BUT IT DID NOT WORK. HELP

First, try to check your Quicktime installation--this has been discussed over and over again on the forum. If Quicktime won't launch--that's the problem. You can uninstall and reinstall this application.
I just had this failure a few days ago. I chose to "repair" my Quicktime installation instead of re-doing the whole thing. I TURNED OFF MY VIRUS PROTECTION AND FIREWALL BEFORE I PROCEEDED! Then, I let Windows run a repair and everything worked properly afterwards!

I Tunes5 iTunes has encountered a problem and needs to close

I can't get my iTunes 5.0.1 to work
I tried everything... but i still can't get it to work..
i'm so angry...now... i use NIS 2005..
and i referred to all other replies listed on the content..
somebody please...help me....
I installed and deleted like thousand times...
somehow it worked.. once....
but,after i quit and ran program again it wouldn't work....
somebody pleeeeeeeeeease help me~~

iTunes has encountered a problem and needs to close
hi Peter!
the first thing i check for with that message is a broken quicktime. see:
b noir, "Windows: Install and Launching of iTunes 5" #1, 02:52pm Oct 3, 2005 CDT
keep us posted.
love, b

Itunes has encounter a problem and needs to close.

Hi,so I have Itunes v10.6 and I have repeatedly attempted to get on to Itunes on my windows XP computer.I have uninstalled and reinstalled.gone onto Itunes in safe mode and a few other things.Each time a message pops up and says "Itunes has encountered a problem and needs to close.We are sorry for the inconvenience". then I click on don't send and it crashes every time.
Error signature: AppVer: 10.6.1.7 ModName: ntdll.dll ModVer: 5.1.2600.6055 Offset: 0000120e
Help would be much appreciated since I haven't been able to get in for a few days.

ModName: ntdll.dll ModVer: 5.1.2600.6055
It sounds like you've worked through the general troubleshooting document for XP launch crashes, quits, freezes, etc, BB. Is this one a systemwide crash, or is it limited to a single user account on the PC?

Itunes has encountered a problem and is shutting down

I recently downloaded the updates for my ipad. Now, when I connect my ipad to itunes on windows 7, it appears to sync. Then clicking on ipad and apps, a window comes up saying "itunes has encountered a problem and is shutting down." I downloaded the itunes update hoping that would help, but no go.

Hello Laurenmail
Start with the article below to troubleshoot iTunes crashing on you.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
-Norm G.

Itunes wont open, says Itunes has encountered a problem and needs to close.

When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

Itunes has encountered a problem and has to close ---- Please help me

I had to restore my computer this week. itunes was working fine before I restored. I have a video ipod. I installed from the disc but it encountered a problem half way through. I removed this using the control panel. I then downloaded itunes from apple.com. It installed it but it won't open, it comes up with itunes has encountered a problem and has to close.
I have used all the info on apple.com on how to deal with this, but to no avail.
Please can somebody help me

I am having the same problem and error messages. I had a previous version of Itunes, but updated to the new version today after purchasing an ipod shuffle 2nd gen. I am told that itunes and quicktime installed successfully, but when i go to open itunes, i get the "Itunes has encountered a problem an needs to close. We are sorry for the inconvenience." When i try to open Quicktime, it tells me "quicktime failed to initialize. error # 2905" when i go to the apple.com website and click on the Quicktime tab i get a "plugin error. The plugin did not initialize properly" Help.

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

"itunes has encountered a problem and must quit." urgent!

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