ITunes has encountered a problem and needs to close. HELP ME!!

So I started getting the title message a year ago. I uninstalled iTunes and reinstalled it. Same thing several times. I then realized Quicktime wasn't uninstalling, so I tried to do that, and it said it couldn't be removed-a fatal error had occured. So then I emailed the iTunes store and they told me to download a program called the Windows Uninstall Clean Up, so I did, and now Quicktime is gone. I downloaded the program again and it said it was successfully installed, but I still get the same message. How can I fix whatever the problem is? I called tech support and they weren't very helpful.

The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, make sure that any antivirus/antispyware application you have is set to allow iTunes to operate. Some antivirus/antispyware has been known to shut down iTunes.
If that still doesn't help, take a look at iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch failures
If that still doesn't work, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
If that still doesn't work, try this:
Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.
Hope this helps.

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"iTunes has encountered a problem and needs to close" help pls

does anyone kno how to fix this ...i try to open itunes n it wont open just gives me a msg saying itunes has encountered a problem and needs to close ...gives me 3 options debug, send repot, dont sent....its like the error we get sometimes for internet explorer when it closes PLS anyone could help me greatly appreciated =)

that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

"error Report" "iTunes has encountered a problem and needs to close" HELP!!

every time i try to load itunes i get this message
"error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

My error reads.."itunes has encountered a problem and needs to close" help!

I deleted everything and tried to re-install off the mac site. Install seemed to finish just fine. When I click the icon, I get this error. It says for more info click here, I do and it says:Error signature:
AppName: itunes.exe AppVer: 6.02.23 ModName: unknown
ModVer: 0.0.0.0 Offset: 656d954
Anyone have any idea whats up?
Thanks!

hiya!
if you're getting that error message when you try to launch itunes, the first thing i check for is a broken QuickTime.
does your QuickTime currently launch when you try to open it? or do you get an error message?
if you get an error message when you try to launch your QuickTime, we'll first try a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if the standalone QT reinstall goes through okay, does your itunes launch properly after that?
love, b

Itunes wont open, says Itunes has encountered a problem and needs to close.

When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

Itunes will not open- "iTunes has encountered a problem and needs to close"

My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

Cannot open itunes, "itunes has encountered a problem and needs to close"

I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b

I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I have had to uninstall itunes so that I could load this version, the PC says it is correctly loaded, but I now cannot open itunes. Advice?

I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?

Hello there, ytnoj.
Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
Removing and Reinstalling iTunes and other software components for Windows XP
https://support.apple.com/kb/HT1925
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

ITunes has encountered a problem and needs to close

Just downloaded latest version of itunes with quicktime. Won't run. Get the Itunes has encountered a problem and needs to close error to Microsoft message. Have latest Windows XP updates as well as latest Ipod updater. Have Norton Antivirus. Looked at task manager, nothing is running. Please help.

I shutdown my antivirus software(Norton). Downloaded the upgrade iTunes and Quicktime, then downloaded Quicktime by itself.(Don't know if this was necessary, but it worked.) Restarted the Norton. Problem resolved for now.

ITunes has encountered a problem and needs to close. We are sorry for ....

Since updating my iTune with the new version (10.2.1.1) I can't open my iTune!
I get the following every time I tried to open iTune:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"
The error report contains the following:
Event Type: BEX P1: iTunes.exe P2: 10.2.1.1 P3: 4d756476
P4: icuuc40.dll P5: 4.0.0.3207 P6: 4d3b6a8e P7: 00073335
P8: c0000409 P9: 00000000
Error Report Contents:
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\iTunes.exe.mdmp
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\appcompat.txt
Can anyone here help me please??
I want my iTune back
Miguel

The problem is with the current version of icuuc40.dll .
Download the zip folder and extract icuuc40.dll from it.
When you open the zip folder the file is in icu\bin.
You need to replace your old version of icuuc40.dll with this one.
The file is in Program Files\Common Files\Apple\Apple Application support.
Message was edited by: polydorus

ITunes has encountered a problem and needs to close. PLEASE HELP ME!!!!!!!

I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
ModVer: 0.0.0.0 Offset: 000a019a
I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
(I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

please... help. i can't to sync my tones to my ip5s. i don't know why....
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
"Please tell Microsoft about this problem."
And bla bla bla... Already send error report, but everytime i want to sync tone to my phone that toolbox will appear.
So frustrated.
So please help me....T____T

hi David!
okay, it's time to check if you have a weird registry problem. (the problem i'm thinking about produces the same error message.)
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b

"iTunes has encountered a problem and needs to close. We are sorry for the

HI all
I've got know this problem:
""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
ModVer: 0.0.0.0 Offset: 01a21040
Does anyone know what should i do?
Thanks
Wouiners

I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
so let's try swapping out your QuickTime.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
HP Pavilion Windows XP Pro

"iTunes has encountered a problem and needs to close." Anyone?

"iTunes has encountered a problem and needs to close." This is what, i get whenever I try to sign onto my Itunes. I have had an Itunes account since 2005 and have never had a problem with upgrades. Then I try to upgrade to 8.0 3 months ago, and haven't been able to fix it since.
My husband just recieved an Ipod for xmas, and want to be able to access Itunes.
So, again, I deleted it from my PC and tried downloading 8.0 and previous versions and still get the samething. "iTunes has encountered a problem and needs to close." Any suggestions?

I have a computer with *Microsoft XP Home Edition* software:
After spending DAYS trying to uninstall/install itunes for our new Ipod Nano, I read the article about deleting 'Quicktime' from System32. This alone did not work for me, so I did a 'Start/Search' and entered 'Quicktime' and searched all my hard drives. I removed all entries found to the recycle bin. Then I did the same for 'itunes', removing entries to the recycle bin. I think I had a lot of miscellaneous old garbage stored on disk that caused install problems.
*LOW & BEHOLD*, I was able to install and 'EXECUTE' itunes. Hope this helps.

"iTunes has encountered a problem and needs to close". Help?

"iTunes has encountered a problem and needs to close." This is what appears on the screen everytime I try to open iTunes. Does somebody know what the problem is?

that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

ITunes has encountered a problem and needs to close. HELP ME!!

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