ITunes has encountered a problem and needs to close -launching problem
I got this message after I downloaded and installed iTunes 7. It occurs when I try to launch iTunes. I get the same message when I tried to download an older version as well. I have tried to delete and reinstall it and it doesn't help. Any ideas?
replying to cindykrista
Quick Time says I have a newer version and closes the setup. I don't have any version. I have deleted everything QuickTime. I have deleted everything Itune or Apple. I have cleaned my cache, corrected the registry, virus scanned, spyware scanned, uninstalled and reinstalled and nothing works.
okay, let's also check to see if there's installation configuration information from the previous attempts to install QT lurking about on that PC.
download and install the Windows Installer CleanUp utility. check to see if there are any entries for QuickTime. if you find any, remove them with CleanUp:
Description of the Windows Installer CleanUp Utility
on some PCs, the QT standalone installer seems to be interpreting the version of QT 7.1.3 that came with the iTunes 7.0.1.8 as a later version. so let's try this alternate technique for getting a QT back into the PC.
restart the PC. head to Add/Remove programs and select itunes. click "Change", and then click "Repair".
does the repair install of itunes drop a fresh QT 7.1.3 on the PC? if so, restart the PC and try launching itunes.
Similar Messages
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"iTunes has encountered an error and needs to close" -Gapless Playback
I've had this problem for a while now and I'm just plain sick of it!
Every time I start up iTunes it does the "Determining Gapless Playback" thing, but when it gets to certain songs it freezes up and I get an error message that says:
"iTunes has encountered an error and needs to close"
This happenes to a lot of songs (a few dozen)and the only way I can actually access my library is by hitting the 'x'next to "Determining Gapless Playback" before it gets to the songs. However, now I can't even do that because it gets to the song immediately.
I need to know if I can disable the gapless playback or somehow debug this (I have reinstalled iTunes, Quicktime works, I have reloaded my library, done a system restore,and changed users/startup programs... nothing works)
PLEASE help!
I run XP if that helps.Kar,
Check out the steps Roy B posted in this thread. They are long and a bit convoluted, but they seem to have done the trick for many others having this problem. -
"iTunes has encountered an error and needs to close" - can't open iTunes
Hi guys,
I'm a huge Apple fan so I obviously decided to upgrade to Apple 7.0.1 the day it came out... installed it. Opened it up, but within just a few seconds i got a Windows message saying
"iTunes has encountered an error and needs to close"
I reinstalled it and still have the same problem.
First few days I could atleast keep iTunes open for a few minutes before the message, but now its down to just a few seconds.
I run Windows XP if that helps any.
Please help me fix this problem or tell me how I can put iTunes 6 back on my computer --- I need my music!
ThanksAfter downloading and installing 7.0.1 my iTunes would not open either. Even worse is you can't go back to v6 if you had v7 running--the database is updated.
Luckily I was able to get my iTunes to open again by doing the following:
Click Start/Run
Type in "%userprofile%\application data\apple computer"
Right click on the iTunes folder and rename it to iTunes.bak.
Close the window.
Click Start/Run again.
Type in "%userprofile%\local settings\application data\apple computer"
Right click on the iTunes folder and rename it to iTunes.bak.
Close the window.
Try opening your iTunes again. It may re-ask some general setup questions, but mine opened without the error, and it still had all my music. However, I did have to re-authorize my computer.
I used to never be leary about updating iTunes... guess Apple's software ain't no peach, either.
Hope this helps someone.
Windows XP Pro -
Itunes has encountered an error and needs to close...HELP!
I am trying to get my son's new ipod nano ready for music, I have downloaded itunes, but it will not open. When I click on the icon, a message that says "itunes has encountered a problem and needs to close" It asks if I want to send an error report. I have uninstalled and reinstalled (twice) I do not have Norton or any other anti-virus, apparantly. I have restarted a couple of times. I have ready MANY threads on similar issues, tried most with no luck. any suggestions, son is bgetting anxious-all he has done is look at his new ipod for 2 days!
emachines Windows XP 1.80GHz Intel Celeron, 40GB hdThis error could be caused by a number of things. Try it one more time, and if the error comes up write down what kind of error it is (ie. Symantec, Runtime,). Then do a google search for that. You may be able to find a solution elsewhere.
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HELP....itunes has encountered an error and needs to close
I have been following quite a few people with the same problem, nothing i do seems to work. I have been using itunes for years and have burnt many CD. recently i purchased an ipod with video, downloaded realplayer for the mp4 ripping capabilitie....now no matter how many toimes I re install itunes has encountered.....HELP!
Hey there,
I use norton System works and windows XP firewall(not to sure on this, but i'm certain I don't have an installed firewall. The problem truly seemed to begin with downloading realplayer.
I can not remove either Quickplayer or itunes from the add or remove programs through windows, and when I try to reinstall with the disk it asks if I want to remove completley-It's either yes or cancel neither do anything.
What else can I tell you that will help. Thanks for you time.
chivas -
I recently updated my iPad 2 to iOS 5 beta 2 and updated iTunes to the second beta. Now whenever I connect my iPad toitunes,it instantly pops up with an error message saying "iTunes has stopped working. A problemcaused the program to stop working correctly. Please close the program." iTunes still mdetects my other two iPhones and iPod touch on 3.1.3, 4.1, and 4.2.1. Also, iTunes will recognize my iPad just fine on the administrator account.
You are using ADE on Windows or Mac ? and their versions ??
Please restart your machine and try once again.
Thanks -
Itunes has encountered an error and needs to close
Hey >< Alright, so i didn't start having this problem until today. It was working fine a week ago, and I've tried tons of options.
(Uninstalling completely and doing completely clean reinstalls,
trying quicktime with it, so on.)
I also have the newest version of itunes installed.
I've tried restarting my computer several times, disabling my virus protection.. Nothing works.
The computer i am using would be a Windows XP Professional; SP3.
The product i am using itunes with would be an Iphone 3GS. Anyway, No matter how hard i try, I've even tried installing older versions.
To no avail. The Error details I'm getting are these:
AppName: itunes.exe AppVer: 10.6.3.25 ModName: gdiplus.dll ModVer: 5.2.6002.22791 Offset: 0002edde
I would really like some help. I honestly don't know what to do next.Okay, Turns out Quicktime isn't working either.
This is what it's giving me:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.72.80.56
P3 : 4f8f7ca4
P4 : QuickTimePlayer.dll
P5 : 7.72.80.56
P6 : 4f8f7c8a
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
I really want to put music on my iphone.. -
ITunes has encountered an error and needs to close XP SP3
Hello everyone,
I know you might have discussed this before, but I could not get the right discussion about it. So yesterday, my windows decided to go from XP SP2 to SP3. Internet Explorer got installed and now everytime I try to open iTunes I get the same error. When I check the task manager, I can see iTuneshelper.exe working. Does anybody know how to fix this?. I think Katrina posted something about DEF and give permission to iTunes to run, is that right?
Looking forward to hear from you,I used RegCleaner and found a lot of bad entries in my registry. Cleaned it, erased any folder for iTunes or Quicktime and rebooted. Installed iTunes+Quicktime again and it worked. Lost everything though. In case somebody might need this information
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Itunes has encountered an error and needs to close..error unknown
I've tried to install both ITunes 7.6 and Quicktime numerous, countless times...They both load successfully, but won't open. I've tried to uninstall and re-install and spent 3 hrs on the phone with Windows tech, but to no avail??? Please any suggestions..seems like alot of other users are having this problem..thanks
Ally612 wrote:
I've tried to install both ITunes 7.6 and Quicktime numerous, countless times...They both load successfully, but won't open. I've tried to uninstall and re-install and spent 3 hrs on the phone with Windows tech, but to no avail??? Please any suggestions..seems like alot of other users are having this problem..thanksTry the solution proposed by jvh:
Apparently quite a few people have been bumping into the problem that, when trying to update Itunes on windows, it complains about a missing Itunes.msi file. If you Browse for this file however, you’ll find it in the location that it’s supposed to be (C:\Program Files\Apple Software Update\Packages).
I tried a few things to fix this, including downloading the latest iTunes from Apple’s website. After about 30 minutes of digging, I discovered that there’s a very simple fix.
1. Download the Windows Installer Cleanup Utility
2. Install the program (MS Office not required!)
3. Run the program from Start->All Programs->Windows Install Cleanup Utility
4. Click on iTunes, and then click the “Remove” button
5. Run the iTunes installer! -
Itunes has encountered an error and needs to close, while importing music
Can someone please help me? I have been getting this error all week and everything was fine 2 weeks ago. I have done EVERYTHING under the unexpected quits,freezes or launch issues in the itunes support!!!!! What can I do next? I have even "repaired" itunes.
Kar,
Check out the steps Roy B posted in this thread. They are long and a bit convoluted, but they seem to have done the trick for many others having this problem. -
How do I fix iTunes. It all of a sudden stopped opening one day? I have uninstalled and reinstalled it but it still won't open. How can this be fixed?
Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead. -
"itunes has experienced an error and needs to close"
while trying to import my c.d. collection to itunes, i quite often get the message "itunes has experienced an error and needs to close. do you want to send the error to microsoft?" it usually takes me about 20 minutes to import 1 c.d. to itunes becuase i have to keep re-opening itunes after it closes. i never lose anything i have already imported. sometimes i will get through 5 songs before i get the error message, sometimes i cant get through a single song. whats the deal here??
What if you try importings CDs to your computer (not to iTunes) Is this normally working? If yes the problem is in ITunes and if no the problem is maybe your CD player. If the problem is in iTunes you should try to download the latest version from the Apple pages and then update/reinstall.
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Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.
Hi ajay-9,
Thanks for visiting Apple Support Communities.
The steps in this article can help if iTunes is quitting unexpectedly on your PC:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jeremy -
Ever since the update, when I load iTunes it encounters an error and force closes. I have uninstalled and reinstalled everything Apple twice and that hasn't fixed the issue. Is there a way to go back to an older version of iTunes?
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125
http://support.microsoft.com/kb/299357 -
Pproheadless.exe has encountered an error and needs to close
System Details
Windows XP 32 Bit OS
HPxw4600 Workstation
Intel 2 Core Duo , 3.00 GHZ processor
4 GB Ram
Premier Pro CS4 4.1.0
All Updates Installed, English Version
218 GB HD, 37.8 GB Free, NTFS File System
When trying to encode large (15 min & Larger) timelines in AME, i receive the error pproheadless.exe has encountered and error needs to close.
The result being I cannot encode the file - I have tried this with 3 separate Premier Pro projects, with the same result. Smaller timelines, under 15 min, dont seem to be affected. Initially, we had only 2 GB of RAm, and upgraded to 4 GB of Ram, but that did not help the situtation.
I have seen many posts on here about this issue, but didnt seem to see anything definitive.
Advice?I am not running cs5 yet - still cs4. I'll wait this time for others to work out the bugs. Let me clarify, on my desktop - windows XP, 32 bit, I have 3 internal hard drives. I usually have the project on my "media" drive (drive 2) and then export out to my "export" drive (drive 3). My os is on my C drive. My laptop - hp dv7 has one large hard drive. I usually have the project on the c drive in documents and use an external hard drive as the scratch disc (for all the assests). Are these configurations "kosher"?
Thanks,
Lisa
P.S. I could not find the CS4 forum - I looked again, I found the forum for CS4, sorry. -
I have the latest version of iTunes. When I am in the iTunes store and I click on purchased it will show me a list of all my purchased songs. Some of the older songs are already in my iTunes account. There is a cloud symbol by any songs that have not been download to my account. It always fails if I try to do a "download all" (at the bottom of the page) but I seem to be able to download one song at a time. These are songs that were purchased on my iPhone but I wanted to put them in my iTunes account so that I could put them on my iPod. The problem does not appear to be associated to any one song.
I did think about that and if I have to I will do that, however there are about 50 songs. I have closed and reopened iTunes several times and I am sure that I have the latest version. It fails right away but I can click on the cloud download icon and download the song that it failed on ... therefore it is not that song "or any one song" causing the issue. Any ideas?
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