Itunes has encountered a problem error

i just got a new pc and trying to load my ipod and itunes once the disk was done and itunes was loaded i try to open it and i got this error "Itunes has encountered a problem and needs to close " i got that several times when i uninstall and reinstal itunes etc does anyone know how i can fix this

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

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"iTunes has encountered a problem" after updating Podcasts

I've been running iTunes happily since December 2009 on my Windows XP machine. I've allowed each update to be applied and have never had a problem with it.
Suddenly today, I started getting an "iTunes has encountered a problem an needs to close" error about 30 seconds or so after iTunes loads. This happened repeatedly.
One of the suggestions on forums was to re-install QuickTime - I did this and it made no difference. I then fought with uninstalling and reinstalling iTunes and all other Apple apps for several hours. I worked through the "The feature you are trying to use is on a network resource that is unavailable" problem, I managed to locate and use the Windows Installer Cleanup Utility (even though Microsoft have removed it), I re-installed the software and even managed to fix the "Apple Application Support Was Not Found" problem once iTunes was installed.
I finally managed to get iTunes up and running again and to my amazement it even recognised by iTunes library...and then got the "iTunes has encountered a problem" error that I started with ?
I've now watched iTunes more carefully to see exactly what's happening. What I can see is that it is trying to update my podcasts. It is simulatenously downloading three as usual and all goes fine until it's downloaded and processed one. After it's finishing processing the first one, the downloads stop and the original error is given. If I re-start it, the same thing happens (albeit with a different podcast).
I'm completely stuck now. Where do I go from here to sort this one out ? All help very gratefully received.

Apple Application Support program file ... unlikely to be damaged, because after the uninstall/reinstall torment you went through, that's a brand new copy of the file you've got in there.
Can you check something further for me please? (This isn't going to be a cure in itself, but fingers crossed it'll rule out some possibilities and narrow in on some other possible causes.)
Create a new Windows user account on the PC with full administrative rights. Log out of your usual account and log into the new one. (Don't use fast user switching to move between accounts.)
Open iTunes in the new account. The setup assistant will run. Don't add any files when prompted, just let it eventually open to an empty library.
Now try downloading one of the podcasts that caused the crash into the new account's library. Do we get another "iTunes has encountered a problem" in there too? Or does it download without issue in there?

Itunes has encountered a problem and must close..send error report etc.

I upgraded itunes (not even sure why since my old version was working fine) and now I keep getting the error that "itunes has encountered a problem and must close...". I did try the "msconfig" advice but that did not work. I even tried to use the CD that came with my ipod (March 2005) and the only option I get is to "uninstall" which I hesitate to do because I do not want to loose my itunes library. Does anybody have any other suggestions?? I greatly appreciate any help. I have read through some threads, but some of the "help" links that were inserted are no longer working.
Thanks!

I'm having the same problem.
I updated to 8.1 and it closes as soon as the shuffle is plugged in.
So I tried disabling auto-sync. No luck
So I tried loading an older version of iTunes - says I have to have 8.1
So I tried uninstalling and removing all itunes related files - and reinstalling. Still closing every time I plug in.

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

"error Report" "iTunes has encountered a problem and needs to close" HELP!!

every time i try to load itunes i get this message
"error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

I have installed iTunes on my new windows 7 dell laptop every time I start it it comes up with an error saying itunes has encountered a problem and it closes ? any answers have tried command prompt reset and it has not resolved it also un/reinstalled

I have installed iTunes on my new laptop OS Windows 7. I have two iphones, a 3rd gen nano and an ipod classic.
Since the install yesterday I keep getting an error message which itunes has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a soluion is available.
I have un and re installed and followed a command promt reset.
I still have the problem. Any ideas?

Ok. So I created a new account and iTunes did work. I went back into my original account and tried again and just to be more clear, after I open iTunes it asks me to accept or decline the agreement, I do that, then it says "updating library", and then one all the bars are full it closes and says "iTunes has encountered a problem and needs to close."
okay, let's start working through the user-account-specific causes of this message.
one possibility is damaged itunes preference files in the user account in which you're getting the crash. (there's a different set of those in each different user account, which is how we can get crashes limited to a single user account.)
if that is what is going on, we can often get past this by rebuilding the preference files in the account that is crashing. for the preference files rebuild technique, see my reply to kusma in this post:
b noir: Re: iTunes 7.0.1 crashing

Continual Error message: iTunes has encountered a problem

New iPad (first generation) owner here. Also have laptop with Windows XP. On it, everytime I open iTunes I get an error messsage reading 'iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error click here.' There's a 'Debug' box and a 'Close' box.
Clicking on the 'click here' link brings up a new error message that reads "Error signature AppName: itunes.exe AppVer:10.4.080 ModName: corefoundation.dll ModVer:1.63014.0 Offest: 0004bd33. A line below that reads 'To view technical information about the error click here. There is a 'Close' button after that.
If you click that 'click here' link you get line after line of computese. After that comes to an end it says 'The following files will be included in this error report: C:/DOCUME~1/Cheryl/LOCALS~1/Temp/7ffe_appcompat.txt and there's a final 'Close' button.
I've tried every button a number of times.
I've clicked 'Debug' - the computer 'thinks' a moment but nothing happens. I've Closed and reopened. Same song, 2nd verse.
I updated iTunes. No change. I uninstalled iTunes and reloaded it. Same thing happens.
I can't access iTunes or any part of it. I even had to google iTunes Help to locate this site.
I can access iTunes on my iPad, but am unable to sync my iPad and Laptop.
Thanks for being here, and for any suggestions you can offer.
Alaska1000

Clicking on the 'click here' link brings up a new error message that reads "Error signature AppName: itunes.exe AppVer:10.4.080 ModName: corefoundation.dll ModVer:1.63014.0 Offest: 0004bd33
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Add or Remove programs control panel, select "Apple Application Support", click "Change" and then click Repair.
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. Although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things):
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up

When i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

Try:
iOS: If you can't back up or restore from a backup in iTunes

Recieving Error: iTunes has encountered a problem and needs to close

Please help. I have 2 iPods (nano 4gb & 30gb). My computer recognized the iPods, but iTunes does not open, nor does Quicktime. I am assuming this is due to a Window update, but I still have no idea how to fix this outside of what I've already tried. I have followed the 5 r's with no luck. I have uninstalled both iTunes & Quicktime, reinstalled and still receive the same error. I also have the text file for this error as well.
Next, in testing this with another computer, I have unknowingly erased all of my nano 4gb songs. My backup is the other iPod as well as the XML file. As you can see, I'm headed in a downward spiral. Please help.

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

Error message: "iTunes has encountered a problem..."

"ITunes has encountered a problem and needs to close. We are sorry for the inconvenience."
that is what it says when i open itunes
WHAT DO I DO!!!
I have tried re-installing, disabling norton, what else can i do???

hi bballv32!
okay, there's two main different possibilities with an error code 0x80040707 on an uninstall or a reinstall. (there are some much rarer ones, but we'll focus on these two at the moment.)
(1) you can sometimes get it if you're installing a higher version of QT in a different user account from the one QT was originally installed in, or if you're uninstalling it from inside a different user account than it was originally installed in.
(2) you can get it if the QT installation registry entries are damaged in some way.
if (1) doesn't seem to be a factor in your case, let's try the standard treatment for (2). Download the Windows Installer Cleanup utility and use it to remove your existing QuickTime installation registry entries:
http://support.microsoft.com/kb/290301/
does the careful standalone QT install go through after you do that?
keep us posted.
love, b

Error message "itunes has encountered a problem..." when it starts up...

Every time I try to open itunes I get the typical windows message that says "itunes has encountered a problem and needs to shut down." I've tried to reinstall, but it still does it. Any ideas?

hiya!
Itunes has encountered a problem and needs to
close
the first thing that i check for when people report
getting that message when they try to launch
their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly,
or do you get an error message?
if you get an error message, the first thing we'll
try is a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone
installer to your hard drive. (we'll run the install
from there rather than online.) switch off
antivirus and antispyware applications prior to the
install.
Quicktime 7.0.4 Standalone Installer
if that install goes through okay, does your itunes
launch properly again?
(if you get an error message on the QT standalone
reinstall, let us know what it says. include error
message numbers if you're getting any.)
love, b
That was it. You're my hero!
Love you too,
JRD

ITunes 6 error - iTunes has encountered a problem and needs to close.

iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: itunes.exe AppVer: 6.0.1.3 ModName: unknown
ModVer: 0.0.0.0 Offset: 0000b77d
Any idea´s anyone Plz
Phil

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

Itunes wont open, says Itunes has encountered a problem and needs to close.

When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

Itunes has encountered a problem and has to close.

When I opened iTunes the first time today, I had no problem, but then I went to the store, then my computer froze, so I closed it.. And now I downloaded the update and whenever I try to open it a box pops up saying "iTunes has encountered a problem and must close.. " Or at least something like that.
You also might find this information helpful:
AppName: itunes.exe AppVer: 9.1.0.79 ModName: unknown
ModVer: 0.0.0.0 Offset: 000000dd
and yes, my quicktime works fine..

Yup, I've got the same problem although it's installed but now it just won't open and says it has a problem and has to close instantly the second you click a shortcut.
hi Frenchy!
you don't say explicitly so i'll ask you too. have you tried this procedure yet?
b noir, "itunes has encountered a problem. help please?" #8, 04:10pm Sep 18, 2005 CDT
make sure you follow the instructions precisely. if for any reason you can't complete the cleanup instructions, post back to describe the problem.
if your itunes still isn't launching after you try that, we'd better check to see if you've got a rare registry problem that can also produce the same error message.
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b

Itunes has encountered a problem and has to close ---- Please help me

I had to restore my computer this week. itunes was working fine before I restored. I have a video ipod. I installed from the disc but it encountered a problem half way through. I removed this using the control panel. I then downloaded itunes from apple.com. It installed it but it won't open, it comes up with itunes has encountered a problem and has to close.
I have used all the info on apple.com on how to deal with this, but to no avail.
Please can somebody help me

I am having the same problem and error messages. I had a previous version of Itunes, but updated to the new version today after purchasing an ipod shuffle 2nd gen. I am told that itunes and quicktime installed successfully, but when i go to open itunes, i get the "Itunes has encountered a problem an needs to close. We are sorry for the inconvenience." When i try to open Quicktime, it tells me "quicktime failed to initialize. error # 2905" when i go to the apple.com website and click on the Quicktime tab i get a "plugin error. The plugin did not initialize properly" Help.

Itunes has encountered a problem error

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