'iTunes has encountered a problem' seconds after launching

aftr clicking on the iTunes icon, it opens on th taskbar, however, i can not click on it.
then seconds later 'Itunes hs encountered a problem and needs to close' appears and shuts it down.
I have tried un-installing and re-installing.
AppName: itunes.exe AppVer: 9.1.1.12 ModName: quicktime.qts
ModVer: 7.66.71.0 Offset: 00009196
that is what is in the error report.
Pleeaaaaaaaaaaase help me.

Hmmmm ... if there's nothing wrong with the QuickTime Player program itself, then I'm suspecting a content file problem with your iTunes. (iTunes uses QuickTime for audio and video playback, so a content file problem can cause a QuickTime reference to show up in the error report.)
Still, these things can be idiosyncratic, so it's probably best to attack it systematically. I'd try working through the following document:
[iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1421]
When opening iTunes in the new account, the iTunes Setup Assistant will run. Do not add files to iTunes when prompted by the assistant. Just let it open to a blank library (if it does open). The idea behind that is that if it is a content file in your usual user account that is causing the itunes errors, trhen if that file is added to the library in the new account, that might cause itunes to crash in there too. So you get a user-specific problem "faking" a systemwide problem, which can confuse diagnosis and treatment of the trouble.

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When trying to run after install: iTunes has encountered a problem and...

I just got my new Nano yesterday. I downloaded and installed the latest version fine, but when I try to run the app I get the the patented Windows error:
ITunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Send - Don't send
So I tried uninstalling and reinstalling, same thing.
Then I tried to install two earlier versions of 6. But I get the same exact error.
Also, when I try to open Quicktime. Nothing happens. All I get is the hour glass for about 2 seconds. But quicktime does not open.

replying to Jkie
now when I put a cd in to down load on itunes my musicmatch jukebox comes up automaticly and freezes. I tried to delete it from my computer but it won't let me it says setup.exe has encountered a problem and needs to close. now when I put a cd in to down load on itunes my musicmatch jukebox comes up automaticly and freezes. I tried to delete it from my computer but it won't let me it says setup.exe has encountered a problem and needs to close.
hmmmm. i'm no great expert on MusicMatch installation troubleshooting. but we might be able to stop MusicMatch launching for you when a CD is inserted.
it sounds like there is a Windows AutoPlay setting on the CD drive, so that MusicMatch is set to launch every time you insert a Music CD. so let's try changing that setting.
in "My Computer", right-click on the CD drive and select "properties". click on the "AutoPlay" tab. in the pulldown menu, select "Music CD".
do you have MusicMatch set to launch? if so, change the action to something else (or select "prompt me each time ..." instead), and click OK.
does MusicMatch still launch when you insert a CD after doing that?

"iTunes has encountered a problem" after updating Podcasts

I've been running iTunes happily since December 2009 on my Windows XP machine. I've allowed each update to be applied and have never had a problem with it.
Suddenly today, I started getting an "iTunes has encountered a problem an needs to close" error about 30 seconds or so after iTunes loads. This happened repeatedly.
One of the suggestions on forums was to re-install QuickTime - I did this and it made no difference. I then fought with uninstalling and reinstalling iTunes and all other Apple apps for several hours. I worked through the "The feature you are trying to use is on a network resource that is unavailable" problem, I managed to locate and use the Windows Installer Cleanup Utility (even though Microsoft have removed it), I re-installed the software and even managed to fix the "Apple Application Support Was Not Found" problem once iTunes was installed.
I finally managed to get iTunes up and running again and to my amazement it even recognised by iTunes library...and then got the "iTunes has encountered a problem" error that I started with ?
I've now watched iTunes more carefully to see exactly what's happening. What I can see is that it is trying to update my podcasts. It is simulatenously downloading three as usual and all goes fine until it's downloaded and processed one. After it's finishing processing the first one, the downloads stop and the original error is given. If I re-start it, the same thing happens (albeit with a different podcast).
I'm completely stuck now. Where do I go from here to sort this one out ? All help very gratefully received.

Apple Application Support program file ... unlikely to be damaged, because after the uninstall/reinstall torment you went through, that's a brand new copy of the file you've got in there.
Can you check something further for me please? (This isn't going to be a cure in itself, but fingers crossed it'll rule out some possibilities and narrow in on some other possible causes.)
Create a new Windows user account on the PC with full administrative rights. Log out of your usual account and log into the new one. (Don't use fast user switching to move between accounts.)
Open iTunes in the new account. The setup assistant will run. Don't add any files when prompted, just let it eventually open to an empty library.
Now try downloading one of the podcasts that caused the crash into the new account's library. Do we get another "iTunes has encountered a problem" in there too? Or does it download without issue in there?

Right after upgrade: iTunes has encountered a problem and needs to close.

We just allowed the iTunes update, then when we went to start iTunes we keep getting this message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I've tried to follow some of the help documents (deleted SCinfo.sidb from: http://support.apple.com/kb/TS1776), deleted a local docuemnts temp directory, made sure QuickTime does work on it's own.
My setup had iTunes on the C drive originally but over a year or two ago now I moved that to an external drive, that is still attached. I'm leary to uninstall and reinstall as I don't know if I'll loose any movies/music/audiobooks/podcasts/apps I have in there (my new iTunes folder was named F:/New-iTunes and has worked without issue since day 1 until this update this week.)
I need to get our iPod(s) up to date with media before we go out of town later this weekend. Help please.

In order to see the error repeated, I had to reenable Bonjour. First I just manually started the service, then iTunes and no issue. iTunes worked. Then I set the service to manually start, rebooted, started Bonjour then iTunes. iTunes worked again. Finally, set Bonjour to Automatic, rebooted then tried to start iTunes and ERROR.
iTunes won't start if Bonjour set to Automatic.
The error listed in the message box is:
Error Signature:
AppName: itunes.exe
AppVer: 10.2.1.1
ModName: dnssd.dll
ModVer: 2.0.4.0
Offset: 0000246c
The relevant text from the error file Windows creates is:
EXE NAME="dnssd.dll" FILTER="GRABMIFILTERTHISFILEONLY"
MATCHING_FILE NAME="dnssd.dll" SIZE="91424" CHECKSUM="0xAC197D3" BINFILEVERSION="2.0.4.0" BINPRODUCTVERSION="2.0.4.0" PRODUCT_VERSION="2.0.4.0" FILE_DESCRIPTION="Bonjour Client Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="Bonjour" FILE_VERSION="2.0.4.0" ORIGINAL_FILENAME="dnssd.dll" INTERNAL_NAME="dnssd.dll" LEGAL_COPYRIGHT="Copyright (C) 2003-2010 Apple Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B975" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="2.0.4.0" UPTOBIN_PRODUCTVERSION="2.0.4.0" LINK_DATE="10/07/2010 19:13:14" UPTOLINKDATE="10/07/2010 19:13:14" VER_LANGUAGE="English (United States) [0x409]"
Do we even NEED Bonjour? I've set it the Bonjour service to disabled in the time being. Your comments are welcome.
- John

Itunes has encountered a problem and has to close.

When I opened iTunes the first time today, I had no problem, but then I went to the store, then my computer froze, so I closed it.. And now I downloaded the update and whenever I try to open it a box pops up saying "iTunes has encountered a problem and must close.. " Or at least something like that.
You also might find this information helpful:
AppName: itunes.exe AppVer: 9.1.0.79 ModName: unknown
ModVer: 0.0.0.0 Offset: 000000dd
and yes, my quicktime works fine..

Yup, I've got the same problem although it's installed but now it just won't open and says it has a problem and has to close instantly the second you click a shortcut.
hi Frenchy!
you don't say explicitly so i'll ask you too. have you tried this procedure yet?
b noir, "itunes has encountered a problem. help please?" #8, 04:10pm Sep 18, 2005 CDT
make sure you follow the instructions precisely. if for any reason you can't complete the cleanup instructions, post back to describe the problem.
if your itunes still isn't launching after you try that, we'd better check to see if you've got a rare registry problem that can also produce the same error message.
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b

Cannot open itunes, "itunes has encountered a problem and needs to close"

I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b

"iTunes has encountered a problem and needs to close. We are sorry for the

HI all
I've got know this problem:
""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
ModVer: 0.0.0.0 Offset: 01a21040
Does anyone know what should i do?
Thanks
Wouiners

I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
so let's try swapping out your QuickTime.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
HP Pavilion Windows XP Pro

What to do?! "iTunes has encountered a problem and needs to close"

Hi all,
I am on the verge of ripping my hair out!!! I upgraded my sisters itunes to version 9.0. The upload was successful and itunes opens, HOWEVER this error appears after about 15 seconds **iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.**
I have done the following things:
- uninstalled itunes and all affiliates associated with it
- re-installed itunes
- - uninstalled itunes and all affiliates associated with it then rebooted teh laptop, then re-stalled again.
I have done this SEVERAL times and it is sending me round the bend!!!!
Can someone please help??????

*Replying to whitepine:*
Fair enough about taking some time away from this.
When you get back to it, if just *swapping out* your Apple Application Support (AAS) doesn't help, we'll try upgrading your AAS version. I'll give you instructions on that now
I'm pretty sure you've got an AAS version 1.0.1 on your PC, but to check, the easiest way is to go into "Add or Remove Programs", select "Apple Application Support" and click "Support Information". Last time I checked, the iTunes 9.0.2.25 installer bundle included an AAS 1.0.1.
However, the *Safari for Windows version 4.0.4* installer bundle contains *AAS version 1.1.0* ... the later version of AAS contains later versions of a bunch of the dlls, including corefoundation.dll. (My corefoundation.dll version number is 1.544.19.0.) And I've seen updating the AAS version to 1.1.0 help with a couple of other iTunes crashes so far.
There are a number of options for going about upgrading your AAS version.
*If you already have Safari for Windows:* Upgrade to version 4.0.4.
*If you don't have Safari for Windows but wouldn't mind having it:* Install Safari 4.0.4.
http://www.apple.com/safari/download/
*If you don't have SfW and don't want it*, there's a couple of options I can think of:
(1) Install SfW 4.0.4 and then uninstall it (you'll have still updated your AAS to the newer version in the course of doing the install).
(2) In Apple Software Update for Windows ("Start > All programs > Apple Software Update"), go "Tools > Open Downloaded Updates Folder". Delete any files currently in there. Now check SfW 4.0.4 in the list in Apple Software Update, and go "Tools > Download only". After the download completes, go back into the Downloaded Updates folder, and double-click on the AppleApplicationSupport.msi file to do a "standalone" AAS install.

I Tunes5 iTunes has encountered a problem and needs to close

I can't get my iTunes 5.0.1 to work
I tried everything... but i still can't get it to work..
i'm so angry...now... i use NIS 2005..
and i referred to all other replies listed on the content..
somebody please...help me....
I installed and deleted like thousand times...
somehow it worked.. once....
but,after i quit and ran program again it wouldn't work....
somebody pleeeeeeeeeease help me~~

iTunes has encountered a problem and needs to close
hi Peter!
the first thing i check for with that message is a broken quicktime. see:
b noir, "Windows: Install and Launching of iTunes 5" #1, 02:52pm Oct 3, 2005 CDT
keep us posted.
love, b

ITunes 7 - "iTunes has encountered a problem and needs to close"

I was prompted to update to 7.0.1, so I did. When everything finished and I tried to open it, it doesn't even open, but says,"iTunes has encountered a problem and needs to close". I have tried everything, I have seen some other forums about this but they dont work. Also, my computer says Quicktime is installed, but it isn't. i went to try one of the suggestions on another forum by installing Quicktime by itself, but when I do its say. "A newer version of quicktime is already installed. This installation can't proceed while the new version of Quicktime is installed. PLEASE HELP, I'VE BEEN TRYING FOR OVER A DAY. THANKS
Windows XP

replying to jefferson136
What I'm trying to say b noir is that my computer says that Quicktime is installed, but I can't find any trace of it on my computer.
okay, let's try this first with that.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll doublecheck for the presence of leftover QuickTime program files and folders, and manually remove any we find.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
after the PC has restarted, we'll try getting a fresh copy of QuickTime in there by doing a repair install of itunes.
go to Add/Remove Programs, select itunes, click "Change" and click "Repair".
does the repair install go through properly? if so, does itunes launch properly again for you?

Windows Home XP - "iTunes has encountered a problem and needs to close"

Hello :
I just updated to iTunes 7.7.0.43 for Windows Home XP. The earlier version was working just fine. But last week I downloaded the update and although the program works fine, every time that I exit from this application I get an error message "iTunes has encountered a problem and needs to close." I went to the support site and did several things including creating a new ueer account to test whether user or system-specific (I cannot tell); re-installing the application; re-creating my library and play-lists; etc. But I still get the same error message. Otherwise the application works fine, plays music, imports music OK, etc. This condition only occurs a few seconds after I exit from the application. Can anybody out there help me ? I am at my wit's end with this annoyance ! Thanks.

Whether or not this will be fixed by a software update depends on what the root cause of the issue is. I would recommend trying MSCONFIG, although I can understand your reluctance to do so. Is your computer currently in Normal startup mode? If so, and if Apple's MSCONFIG steps do not resolve your issue, you can easily revert to Normal startup using the utility. If your computer is currently in Selective startup mode, just make note of the changes you make so you can change them back after you determine whether MSCONFIG resolved the issue. If it does, I'd suggest using the utility to disable a few items at a time until you narrow down which is the cause of the issue. Then you can determine whether this is a startup item or service that you need to have running on your PC.
MSCONFIG for XP: http://support.apple.com/kb/HT1275
MSCONFIG for Vista: http://docs.info.apple.com/article.html?artnum=305415
You may also want to check and see if iTunes and/or QuickTime are running in compatibility mode. If the are, turn this option off and retry iTunes.
-Go to C:\Program Files\iTunes\
Right-click on iTunes.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
-Go to C:\Program Files\QuickTime\
Right-cick on QuickTime.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
Test iTunes again.
CG

Itunes has encountered a problem and has to close ---- Please help me

I had to restore my computer this week. itunes was working fine before I restored. I have a video ipod. I installed from the disc but it encountered a problem half way through. I removed this using the control panel. I then downloaded itunes from apple.com. It installed it but it won't open, it comes up with itunes has encountered a problem and has to close.
I have used all the info on apple.com on how to deal with this, but to no avail.
Please can somebody help me

I am having the same problem and error messages. I had a previous version of Itunes, but updated to the new version today after purchasing an ipod shuffle 2nd gen. I am told that itunes and quicktime installed successfully, but when i go to open itunes, i get the "Itunes has encountered a problem an needs to close. We are sorry for the inconvenience." When i try to open Quicktime, it tells me "quicktime failed to initialize. error # 2905" when i go to the apple.com website and click on the Quicktime tab i get a "plugin error. The plugin did not initialize properly" Help.

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

ITunes has encountered a problem and needs to close. PLEASE HELP ME!!!!!!!

I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
ModVer: 0.0.0.0 Offset: 000a019a
I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
(I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

please... help. i can't to sync my tones to my ip5s. i don't know why....
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
"Please tell Microsoft about this problem."
And bla bla bla... Already send error report, but everytime i want to sync tone to my phone that toolbox will appear.
So frustrated.
So please help me....T____T

hi David!
okay, it's time to check if you have a weird registry problem. (the problem i'm thinking about produces the same error message.)
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b

'iTunes has encountered a problem' seconds after launching

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