"itunes has encountered a security problem" and shuts down

when I download tv shows, I get this message intermittently. I then lose the show I purchased, and itunes shuts down (even though itunes took my money for the show). When I have itunes check for purchased music, it says I have downloaded all purchased music. When I try to download the tv show again, it says I already purchased it. This is a very convenient (profitable) error for Apple.

I seriously doubt think Apple is trying to steal your $1.99.
A message about security? What's the esact message?
What antivirus/firewall/security software is running on your PC? Is it set up to allow iTunes, iTunesHelper, and QuickTime, and to NOT scan the iTunes folders?

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