Itunes has encountered an error & needs to close

I keep getting the above message when trying to open itunes.
Have tried uninstalling and reinstalling itunes & quicktime without sucess. Also tried going back to various restore points that I know itunes worked ok.
My spyware (adaware) and anti-virus (avg) are both up to date and have been run recently. A few spyware tracking cookies were found and dealt with; nothing was found by anti-virus.
I am now at a total loss and would appreciate any assistance

Hi Pat. It seems that we have exactly the same problem. I did ask the question yesterday but nobody has answered yet. Cross my fingers that either you or me willl get a helping answer soon.

Similar Messages

  • Itunes has encountered a problem & needs to close - HELP!

    Hi lovely people. Please help me. My iTunes just won't work. It won't open & when I click it the following appears:
    *iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.*
    Data contained in the error report is:
    *AppName: itunes.exe AppVer: 9.0.2.25 ModName: unknown*
    *ModVer: 0.0.0.0 Offset: b984065e*
    Please help because I have had my new Lostprophets CD for a week & I NEED to listen to it! I have 3 accounts on my pc & all are having the same issue. Also, Quicktime displays the same error. Please help, I'll be eternally grateful x

    Ta, Amanda!
    When you get back to the PC, if the QuickTime problem is a BEX and the QuickTime control panel error message is:
    An exception occured while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\WINDOWS\system32\QuickTime.cpl",QuckTime"
    ... (the key here is that the message shows that the QuickTime.cpl is down in the \system32\ folder), then try proceeding as per my instructions to zach in the following post:
    http://discussions.apple.com/thread.jspa?messageID=10932033&#10932033
    (If the QuickTime control panel error message says something different, post back to let us know what it says.)

  • ITunes has encountered an error and must close every time I try to open it.

    I happen to have an iPod Video 30GB and I was happily using iTunes for a few months after acquiring my iPod when suddenly, out of the blue, when I tried to open iTunes, it came up with an error which basically said that it had encountered an error and had to close. The problem is that the window doesn't even get to open.I have read through countless FAQ's on the website and none of them seem to be getting near the problem.I sent an error report and I then checked if the problem had been solved. It said 'No'.I am wondering if anyone else has this problem and if they know how to fix it.

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    Free at www.ewido.net/en/
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  • Keep getting error msg: iTunes has encountered a problem & needs to close.

    My iPod and computer have worked fine for a year and now....iTunes won't connect. If I plug in my iPod I get this msg...if I click on iTunes, I get this msg. Uninstalled and reinstalled...same error. Help please! I want more music and I am such a computer idiot!

    Ta, Amanda!
    When you get back to the PC, if the QuickTime problem is a BEX and the QuickTime control panel error message is:
    An exception occured while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\WINDOWS\system32\QuickTime.cpl",QuckTime"
    ... (the key here is that the message shows that the QuickTime.cpl is down in the \system32\ folder), then try proceeding as per my instructions to zach in the following post:
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  • Fixed "itunes has encountered an error and must close"

    had this exact error and tried may things. I finnaly have it working. Here is what worked for me.
    1, Download a previous version of Quick Time and install it.
    2, Remove it with the add, remove programs feature in Control Pannel.Make sure that it is completley removed. (I found that I could not get rid of it without installing the older version.)
    3, remove Itunes.
    4, Now turn off the virus software and reinstal itunes and the quicktime that comes with it.
    It should now work.
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    malware is any kind of MALicious softWARE.
    Popups, spyware, adware, virus, worm.....you get the idea.
    Maybe try ewido.
    I haven't been on these Apple discussion boards for a while, but several months ago, ewido was catching malware that other programs missed.
    Free at www.ewido.net/en/
    Good luck

  • "iTunes has encountered an error and needs to close" -Gapless Playback

    I've had this problem for a while now and I'm just plain sick of it!
    Every time I start up iTunes it does the "Determining Gapless Playback" thing, but when it gets to certain songs it freezes up and I get an error message that says:
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    Kar,
    Check out the steps Roy B posted in this thread. They are long and a bit convoluted, but they seem to have done the trick for many others having this problem.

  • "iTunes has encountered an error and needs to close" - can't open iTunes

    Hi guys,
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    I reinstalled it and still have the same problem.
    First few days I could atleast keep iTunes open for a few minutes before the message, but now its down to just a few seconds.
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    After downloading and installing 7.0.1 my iTunes would not open either. Even worse is you can't go back to v6 if you had v7 running--the database is updated.
    Luckily I was able to get my iTunes to open again by doing the following:
    Click Start/Run
    Type in "%userprofile%\application data\apple computer"
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    Type in "%userprofile%\local settings\application data\apple computer"
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      Windows XP Pro  

  • Itunes has encountered a problem and must close..send error report etc.

    I upgraded itunes (not even sure why since my old version was working fine) and now I keep getting the error that "itunes has encountered a problem and must close...". I did try the "msconfig" advice but that did not work. I even tried to use the CD that came with my ipod (March 2005) and the only option I get is to "uninstall" which I hesitate to do because I do not want to loose my itunes library. Does anybody have any other suggestions?? I greatly appreciate any help. I have read through some threads, but some of the "help" links that were inserted are no longer working.
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    I'm having the same problem.
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  • Windows Vista - enter CD and it says iTunes has encountered an error. Help?

    Basically, I bought a iPod the other day and installed the latest version of iTunes. I put a CD in to rip and within seconds of ripping I got a message saying 'iTunes has encountered an error and needs to close. Windows will contact you if there is a solution to the problem' or something to a similar effect. I have tried un-installing and re-installing and diffrent CDs and it says the same every time. The CDs all rip fine into Windows Media but when I tried importing them into iTunes from there the same message came up. I am totally lost and I really need music! =P any suggestions on how to get around this would be great =D Thanks x

    iTunes:
    AppName: itunes.exe          
    AppVer: 10.5.0.142          
    ModName: unknown
    ModVer: 0.0.0.0   
    Offset: 001be6f6
    Quicktime:
    EventType : BEX   
    P1 : QuickTimePlayer.exe   
    P2 : 7.71.80.42   
    P3 : 4ea5c6ef   
    P4 : QuickTimePlayer.dll   
    P5 : 7.71.80.42   
    P6 : 4ea5c6d5
    P7 : 00005b6d   
    P8 : c0000409   
    P9 : 00000000
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    So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view options on the PC.
    1. Open My Computer from the desktop or Start menu.
    2. In the Tools menu, click Folder Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
    5. Click OK.
    Now in My Computer, open your C drive.
    Open the "Windows" folder.
    Open the "system32" folder.
    What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • ITunes has encountered an error but quicktime isnt broken

    Ok so everytime I try to open iTunes i get a message that says "itunes has encountered an error and needs to close. sorry for the inconvenience" but my quicktime opens with no problem.
    soo my dad said i shouldnt make a new account unless i absolutely have to.. so i havent ahhahh but his account is an administrative account and the iTunes opens in his account no problem, but of course all my songs and ipod stuff is on my account.
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    hi Cecelia!
    (warning in advance, this is experimental territory.)
    hmmmmm. okay, sometimes with these weirder "open in one account but not in the other" errors, the problem is to do with registry permission settings. it can sometimes be a bear to track down which particular settings need to be checked. the Stejskal family (who couldn't get either itunes or QT to launch in some of their accounts) managed to get itunes and quicktime working in all the accounts by editing permissions in the following way:
    http://discussions.apple.com/click.jspa?searchID=-1&messageID=810602
    the trick for me was getting up the nerve to "fiddle" with the registry...the reason why the girls could not get access to iTunes/QT was down to permission...once I got one going I went back in to HKEY-MACHINE\SOFTWARE\apple computer, inc\Quicktime...click to highlight go to edit, permission and added the missing girls to the list of who is allowed...made sure they have full permission..apply, ok and "bobs your uncle" all is now well in stejskal home.
    since in your case (unlike the stejskals) QT is actually launching in your account, the relevant permissions may actually be fine for QT, but not for itunes. so some investigation of the actual registry permissions on your PC may be required. it might be wise to start by comparing and contrasting the permissions in QT and the permissions in itunes, for example.
    (probably something that you should get your father to experiment with, though, if he's the only person with an administrator account on that PC.)
    if no joy with that, let's try experimenting to see if itunes will open in a new user account for you.
    keep us posted.
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  • WHENEVER i LOAD ITUNES i GET A POP UP STATING THAT iTUNES HAS STOPPED WORKING AND NEEDS TO CLOSE. wHEN wINDOWS FINDS THE PROBLEM, THEY WILL NOTIFY ME. tHIS HAPPENS ALL THE TIME. i UNINSTALLED AND INSTALLED TWICE AND IT STILL HAPPENS. HOW DO I CORRRECT

    I keep getting a pop up on Itunes when I try to add a file saying that ITUNES HAS STOPPED WORKING AN NEEDS TO CLOSE. W     indows will notify me when corrected. iuninstalled and reinstalled 3 times to no avail. how do i fix?

    a further message  box states that Data Execution Prevention has closed the program.
    Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

  • "iTunes has encountered an error.." Help! I've tried EVERYTHING.

    I am running WIndows XP Media Center SP3 on an aging HP PC (Pentium 4).
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    AppName: itunes.exe           
    AppVer: 10.5.0.142           
    ModName: unknown
    ModVer: 0.0.0.0    
    Offset: 001be6f6
    Quicktime:
    EventType : BEX    
    P1 : QuickTimePlayer.exe    
    P2 : 7.71.80.42    
    P3 : 4ea5c6ef    
    P4 : QuickTimePlayer.dll    
    P5 : 7.71.80.42    
    P6 : 4ea5c6d5
    P7 : 00005b6d    
    P8 : c0000409    
    P9 : 00000000
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    iTunes:
    AppName: itunes.exe          
    AppVer: 10.5.0.142          
    ModName: unknown
    ModVer: 0.0.0.0   
    Offset: 001be6f6
    Quicktime:
    EventType : BEX   
    P1 : QuickTimePlayer.exe   
    P2 : 7.71.80.42   
    P3 : 4ea5c6ef   
    P4 : QuickTimePlayer.dll   
    P5 : 7.71.80.42   
    P6 : 4ea5c6d5
    P7 : 00005b6d   
    P8 : c0000409   
    P9 : 00000000
    That's consistent with another application (other than QuickTime) having dropped old QuickTime componentry in non-standard locations on the PC.
    So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view options on the PC.
    1. Open My Computer from the desktop or Start menu.
    2. In the Tools menu, click Folder Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
    5. Click OK.
    Now in My Computer, open your C drive.
    Open the "Windows" folder.
    Open the "system32" folder.
    What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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    hi sg73!
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