ITunes has gone apesh*t! Please help! (can't locate files)

Good day!
I recently installed iTunes 7 (a few weeks ago, I guess.) For the most part, it has been working fine. But tonight, when I opened iTunes, it asked questions as if it had just been installed for the first time.
Now, all my music is stored on an external hard drive (J: Drive), and it defaulted that it was in my "My Music" folder in "My Documents", so I fixed that, and that didn't solve my problem: It can't locate any of my songs. (Here's the weird part, it can play the handful of MPEG files I have, but not the 99% AAC files. Both types are on the external hard drive). It lists them, but can't locate them, and i don't want to tell it the exact location of almost 5000 songs.
I tweaked a bit with my "iTunes Library" music database file, but that didn't help. Does the XML file ("iTunes Music Library") have any purpose?
Help me out!

I'm having the same problem.
iTunes lost about 100+ of my songs. I can manually go through and fix them but I'd rather not go through each one and track it down. I can see what's wrong in the library xml file but fixing them there doesn't do anything.
I tried recreating my library files and iTunes completely lost the songs along with several podcasts and all my playlists. Thankfully I'd backed up the library files before trying this, so I'm back where I started.
The date sounds about right, was that when the update before 7.5 came out? I also noticed that iTunes had reset my library location around that time(caught it and fixed it though).

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I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

a further message box states that Data Execution Prevention has closed the program.
Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

I can not get my ipod touch/iphone 5s to sync to itunes i have tried everything i can think of reset ipod,redownload itunes check linking cable usb port ect... if anyone out there is or has gone through this please help me out thx

can someone please help me out!!!!

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Itunes wont open. itunes has stopped working message Please help!!

I had itune 10.1 working just normal, and suddenly it wont open.
even before that, 1st problem i had was with Quick time, i couldnt uninstall it, kept saying newer version of Quick time installed..or something like that. and i figured out to install itunes without unstalling quick time. (thanks to Google) and was working fine for a month, and suddenly, now iTune wont open. I tried unstalling it, and reinstalled... that's pretty much i can do now!! still no hope!! (btw, I use Vista, 32bit!) Please help me... here's what Problem report shows..
" stopped working"
Problem Event Name:
BEX
Application Name:
iTunes.exe
Application Version:
10.6.1.7
Application Timestamp:
4f71aced
Fault Module Name:
cryptdlg.dll_unloaded
Fault Module Version:
0.0.0.0
Fault Module Timestamp:
4549bd25
Exception Offset:
69431040
Exception Code:
c0000005
Exception Data:
00000008
OS Version:
6.0.6002.2.2.0.768.3
Locale ID:
1033
Additional Information 1:
fd00
Additional Information 2:
ea6f5fe8924aaa756324d57f87834160
Additional Information 3:
fd00
Additional Information 4:
ea6f5fe8924aaa756324d57f87834160
and another report: "stopped responding and was closed"
Description
         A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:    AppHangB1
Application Name:    iTunes.exe
Application Version:    10.5.0.142
Application Timestamp:    4e9243f2
Hang Signature:    6a2d
Hang Type:    2048
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Hang Signature 1:    579344e9ab62a3902d6e00f558f404ca
Additional Hang Signature 2:    1748
Additional Hang Signature 3:    8fb4784d6c7db48473361b5a4e821ea6
Additional Hang Signature 4:    6a2d
Additional Hang Signature 5:    579344e9ab62a3902d6e00f558f404ca
Additional Hang Signature 6:    1748
Additional Hang Signature 7:    8fb4784d6c7db48473361b5a4e821ea6
PLEASE HELP ME..... MUCHO GRASSYASS!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

ITunes has stopped working. Please Help Me!!

I'm having a huge problem, and I have tried everything I know to fix it. My iTunes was working fine up until a few days ago. I upgraded to the newest version..and when i went to add some files to my ipod a few days later this happened:
iTunes will load up fine. I will go to add some files to my library, and it will not add them. I will try and transfer files to my ipod that are already in my library, and it will not transfer them. So i thought maybe there was a bug in the newest version..or that maybe it didnt install correctly. So, I uninstalled it and reinstalled it again. Same problem. So I uninstalled it, and reinstalled an older version (6.0.1). Same problems. So I uninstalled that version. Tried doing a system restore, and then installing it again. Still the same problem. After that uninstall, I installed version 4.0.something. And it would let me add stuff to the library, etc. But when i went to transfer the stuff to my ipod, it said that my ipod update version was highewr than 6.0 and that it couldnt transfer the songs. So I figured that maybe since this version was working, that maybe all those other attempts were bad installs or something. So i checked for the updates,a nd updated it back up to 7.0.1, and here I sit with the same problem again.
I cannot figure out what to do.
Someone please help me!!!

i forgot to add that itunes recognizes my ipod when it is connected..and also when itunes is first opened i can select a folder and add it to the library, and it will. but when i select another one to add. it will not add anything after that.
when i click on the x to close it out..or choose file/exit..it will not do anything. but it never says "not responding" or gives me any type of error message. i have to force it to close out.

ITunes has stopped working "APPCRASH" - PLEASE HELP!

I recently updated iTunes on my Windows7 Tashiba Satellite laptop. Since then, iTunes keeps CRASHING. Can someone please help me fix it? The error message is:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    11.1.1.11
Application Timestamp:    524a8521
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.18229
Fault Module Timestamp:    51fb10c6
Exception Code:    80000003
Exception Offset:    0003491e
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    3081
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Hi, NaomiFromVIC.
Thank you for the question. Try the steps in the article below as they may help you resolve the issue that you are experiencing with iTunes becoming unresponsive or unexpectedly closing.
iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Jason H.

Itunes has stopped working. Please help

this what shows up in my problem report
Problem Event Name:
APPCRASH
Application Name:
iTunes.exe
Application Version:
10.5.3.3
Application Timestamp:
4f14cc3d
Fault Module Name:
KERNELBASE.dll
Fault Module Version:
6.1.7601.17651
Fault Module Timestamp:
4e2111c0
Exception Code:
80000003
Exception Offset:
00033e2e
OS Version:
6.1.7601.2.1.0.256.48
Locale ID:
1033
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789

JaMMyJaM, you have the simplest solution and least "dangerous."
My iTunes wasn't crashing or stopping... it was just really SLOW to open. Like as in 60-120 seconds slow. I dug around looking for a large file and found the Cache.db file was bloated to 96MB. No idea why or how. Rather than delete (and risk who knows what), I just renamed it to *.OLD and itunes came up in 19 seconds. Not great, but better. And so far, the program has not created a new cache.db.
I had previously uninstalled Bonjour and thought that had helped, but then I was back to 60 sec+ next day. Mysterious!
For the record: Win7 Pro, x64, 40GB or more music files, sync with iPhone and iPad.

Screen has gone blank - someone please help

i have a BB Torch 9810, AT&T carrier. My screen just went blank and nothing seems to help. I rebooted and also took out and re-inderted the battery. The lights on the keypad come on when I re-booted, so i know it's working. Also, I see a backglow when I look at the screen at an angle when the phone is on. Also when the phone is on, it rings and i can accespt calls. I desperately need to access my contacts on my BB. So two questions: 1) Can anything be done to make the screen come back on? 2) Can I upload my contacts from my BB to my laptop? Thanks!

Hi salmith,
Welcome to the BlackBerry Support Community.
Were your contacts setup to wirelessly sync with an email account? For more information, please see the following KB article: "How to enable or disable wireless contact synchronization with BlackBerry Internet Service" http://blackberry.com/btsc/KB22430
If this was previously enabled, these contacts will be accessible from that email account from a computer.
If this was not enabled, you can try the following to backup your contacts: "How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://blackberry.com/btsc/KB12487 or this KB article to synchronize your BlackBerry smartphone contacts with Microsoft Outlook. "How to setup organizer data synchronization using BlackBerry Desktop Software". http://blackberry.com/btsc/KB03315
You can download the BlackBerry Desktop Software here: http://ca.blackberry.com/software/desktop.html?
Once you have your contacts backed up or synchronized, to resolve the issue with the blank screen, please try to perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB article.
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://blackberry.com/btsc/KB11320
Let me know if that fixes the issue for you. Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

My keyboard has gone crazy! Please help!

I just bought my iMac G5 earlier this month, right before the new iMacs came out. It has been working fine until two days ago. The keyboard stopped working, as in you cannot type anything, but if you click the mouse in the address bar of the safari browser or any other text area, you will see that the spacebar or random letters will write themselves over and over again. If you just happen to nudge or lift the keyboard off of the desk, the volume will sky-rocket and this annoying beeping will ensue. I went into my disc utility and verified and repaired my volumes and it did find errors and it did correct them. After that my keyboard worked again. Last night I came home and found that my iMac's keyboard was at it again and making those horrible error noises and the keyboard did not work. I want to wipe my HD with my startup disc but I cannot access that since I need the C button to initiate the process. As I said before, this is a very new machine and I have very little files on it, which have already been backed up, so it shouldn't be a memory problem. I will probably be calling the help line tonight, but any ideas would be greatly appreciated! Oh and I forgot to mention, it is not a wireless keyboard.

You still have time left on your phone tech help, so call Apple and discuss this with them. It sounds like a faulty keyboard that needs to be replaced or an internal problem, but whatever it is, let Apple sort it out for you.

My macbook has gone crazy. Please help!!

I was burning a cd and after it was done the cd wouldn't eject and gave me a beach ball. Then I couldn't force quit itunes.
Next my track pad stopped working so I plugged in my mouse and it worked. I then unplugged the mouse and the track pad would move around but when I click on things in the dock, the menu would flash 2 times and not let me do anything. When I used spaces, it would flash all 4 spaces quick and my dock would come up. I then had to plug the mouse back in to turn off the cpu.
Now it seems fine and the disc ejected. What should I do?
I have a white macbook with all the up to date software. I repaired permissions the other day after I updated the OSX via software update.
What now?

HI,
*"Now it seems fine and the disc ejected. What should I do?"*
Best to boot from your install disk and run Disk Utility.
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart.
Hopefully everything is ok. The fact that you couldn't successfully burn a CD isn't good though. How much free disk space is there? Control or right click the MacintoshHD icon on your Desktop. Click "Get Info". Under the General tab you will see Capacity and Available. Make sure there is at least 10% available disk space, 15% is better.
Carolyn

TS1717 iTunes Library won't play, error message "can't locate file"

I can't play any of the music in my iTunes Library, when I click on a song, I get an error message that iTunes can't find the original file. How can I fix this?

I'm having the identical problem on a G5 with the same version of OS X installed. I have attempted it more times than I can remember, rebooted, etc. My internet connect is working.
Any thoughts?

My sound has gone out and please don't tell me about PRAM because my MacBook keeps going to the login screen and I can't hear any start up beeps neither someone PLEASE help me

my sound has gone out and please don't tell me about PRAM because my MacBook keeps going to the login screen and I can't hear any start up beeps neither someone PLEASE help me

bcoady90 wrote:
My guess is a loose connection.
I suspect you are correct. I would suggest you bring it to a repair facility that may have better diagnostic tools, preferably an Apple store genius bar.
Ciao.

My iTunes has gone transparent - how can I fix it?

My iTunes has gone transparent - how can I fix it?
When I load up iTunes I can see all of words but no background, its impossible to use! Please help.

Glad to hear you got things working again, Claire.
I had an IT friend of mine come over and it turns out it was the firewall, it wouldn't let iTunes have access to certain things so he granted it permission and it was instantly fixed.
Thank you kindly for reporting back about your resolution. Apologies for the nosy question, but which make of firewall are you using? (Although I've seen firewall permissions implicated in other iTunes problems, I hadn't seen one associated with a "transparent" iTunes before ... so I was thinking it might be worth checking on the possibility with other folks reporting a transparent iTunes where the DirectX and/or video drivers don't seem to be involved.)

ITunes 10.2.1.1 doesn't recognize my iPhone 4 when I try to sync it. This has happened suddenly. Please help.

iTunes 10.2.1.1 doesn't recognize my iPhone 4 when I try to sync it. This has happened suddenly. Please help.

I recently installed IOS 4.3.2. and ITunes 10.2.2 on my 64 Bit Vista PC. Since upgrading the IOS on any of my devices, none of them are recognized in iTunes. The computer recognizes them in My Computer but not in iTunes. Apple support pointed me to http://http://support.apple.com/kb/TS1538?viewlocale=en_US which directs you to uninstall/reinstall iTunes and all related programs. That has not solved the problem. The only guidance I have been given is from a tech at the Apple store who mentioned that there might be issues with the drivers in Vista. I have not been able to find any help with solving that issue. Does anybody have any thoughts.

Please help: Can't download itunes with windows 7 (64 bit). Keeps freezing at 99%

I have tried deleting and re-installing itunes and quicktime but it still won't work. Please help.

Can someone please respond to my request for support? I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783 but it did not work.
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ITunes has gone apesh*t! Please help! (can't locate files)

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