ITunes has stopped remembering where my library is

I am using Windows 8 and iTunes 11, whatever the latest version is.
My music library is F:/MyMusic/iTunes/iTunes Music. Everything is in the iTunes folder: the music files, the iTunes library files, etc. You can tell because the folder is "iTunes Music" that it was created a while ago, before it was changed to "iTunes Media" or whatever it is now. Anyway, I have never kept multiple libraries, or split my libraries, or anything. iTunes had no problem recognizing this setup or accepting that my library wasn't on the C drive until a couple of days ago. I've had it this way since I got my present computer a few months ago and put the library folder on it. I didn't have any problems then with getting iTunes to run the library from the F drive. Remember, nothing has ever been on the C drive.
Here's what happened: my iPod was dead. It is from 2006, so it's quite old and loses its charge fast now. Anyway, I plugged it in and got the message on it that says the battery is low. Same as always. Usually when it gets enough juice the computer recognizes the device, iTunes launches, it syncs and all the other stuff that is supposed to happen happens. This time, though, the iPod seemed to get stuck a couple of times. The screen would flash but then the low battery message would come back. After this happened a couple of times I unplugged the iPod. Then I replugged the iPod. This time it connected but when iTunes launched I got the license message. I hit ACCEPT and it opened up without any media at all. No music, nothing. It was as if iTunes was launching for the first time. My first thought was that my library had somehow been erased. That turned out not to be true. What had happened was that iTunes for some reason had created a new library in the default location in Windows 8 - C:\Users\Username\Music\iTunes. It had never done this before and I'm not sure why it started doing that now. The hiccup with the iPod my have been simply a coincidence, though I don't think so.
I found the original library on F where it always was and it was intact; iTunes had simply forgotten where it was. The problem is that even though I use the various tricks to get iTunes to recognize it, it keeps forgetting it. That includes changing the directory location in preferences and using the Shift+iTunes command to select a library manually. SHIFT+iTunes works for a little bit, but eventually iTunes forgets and reverts to the default library it has created on C. Sometimes it even forgets the C location and when I launch iTunes it throws the license at me. I have tried deleted both libraries, uninstalling iTunes, etc. etc. etc. Nothing has helped. No matter how often I tell iTunes to use the correct library on F, it insists on reverting to the default library on C, which it keeps recreating if I delete it. And as mentioned, sometimes it forgets it has created it, since half the time the license pops up as though I were using iTunes for the first time. Even when I open the F library, it throws the stupid tutorials at me, as though I'd never used it before.
I am at my wit's end trying to solve this. It may be something complicated, it may be something simple. But I have no idea what it is. iTunes was working fine and now has become utterly useless. Something has gone wrong. Any help solving it would be appreciated. I apologize writing a lot, but I thought I should be as detailed as possible. Thanks.

See the thread Why does iTunes delete my itunesprefs.xml? It doesn't seem to affect every McAfee user, and it seemed to get fixed, then came back again. iTunes routinely updates certain files by creating a new .tmp version, deleting the original, then renaming the .tmp copy. For one reason or another McAfee has been causing problems with the preferences file for some users over recent months, AVG with the main .itl file. In neither case does excluding the relevant file location seem to help prevent the problem. Try disabling McAfee as test.  I'd still recommend ditching it for MSE.
tt2

Similar Messages

  • ITunes has stopped automatically syncing new books placed in Library with open file. I have to drag the file to the device to get iTunes to sync the book. Why

    iTunes has stopped automatically syncing new books placed in Library with open file. I have to drag the file to the device to get iTunes to sync the book. Why?
    Ever since version. 7 iTunes has stopped syncing checked books without dragging them to my iPad. all settings are correct.  I have set up 3 new devices and had to direct the new people to drag the books to their iPad. previous to ver. 7 this happened automaticlly just by syncling the device.  This issue isn't just on my computer but at least three others. books purchased from apple sync just fine. If is drag the book from the library ad drop it on the device it syncs fine.  What a pain if you have added several files now you either have to do the drag drop process for each one as you add it or try and remember which files you added the find them and do the process. 
    Thanks

    Hello BBWEST11,
    This may be due to iTunes 11 being set to manually manage content on devices by default.
    By default, iTunes 11 and later is set to manually manage your content on your device. Manually managing your device allows you to choose the content you want to have with you.
    Managing content manually on iPhone, iPad, and iPod
    http://support.apple.com/kb/HT1535
    Cheers,
    Allen

  • Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

    I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
    Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • TS3494 my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder.

    my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. i dont know what to do i need my itunes back

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

  • When i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C  runtime library Program C:\program files (86) iTunes\iTunes.exe  R6025 -Pure virtual function call..

    when i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C  runtime library Program C:\program files (86) iTunes\iTunes.exe  R6025 -Pure virtual function call.. How do i fix this

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • ITunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working

    iTunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down.  Anyone else every have this issue.  Any ideas on a fix?
    Thanks,

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • TS1717 I have today purchased an iPod nano. I am using Widows 7. When I try to register the iPod I get the message that " iTunes has stopped working" I have reinstalled iTunes with the same result. Where do I go from here?  Brian.

    I have today purchased an iPod nano (gen 6); I use Windows 7. Am trying to register my iPod but each time I submit required info I get the message "iTunes has stopped working". I have reinstalled iTunes with same result. Where do I go from here?
    Brian

    Hello notime4,
    The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • My "iTunes has stopped working" keeps popping up every time I try to open it up, I don't know what to do, cause I can't get to my Library

    I recently reinstalled my iTunes, and it was working fine, but now everytime I try to open it up, the message "iTunes has stopped working" and it shuts down. I have uninstalled it, and reinstalled it many times. I donl't know what to do. If someone could help me that would be great, thanks!

    Waht is error type?. What platform is it?

  • HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7.  Message shows that iTunes has stopped working.  This happens every time.  I have updated iTunes Software.  Will not solve the problem.  What is wrong

    I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded.  When I click on the iTunes Store Box, Nothing happens except for a message that reads:
              iTunes has stopped working.
    The following items give me a choice, but no answer comes up.  The computer will shut down the website.
              "Check online for a solution and close the program"
              "Close the program."
    There is an item below the box that is selectable for View problem details.  When clicked a long list of items show up.  I have listed some of the problems as written, but I do not understand them.  I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version.  How can we go back and download an earlier version of iTunes?
         Here are some of the Problem Details:
         "Problem signature:  APPCRASH
         Application Name:     iTunes.exe
         Application Version:  11.0.1.12
         Application Timestamp:  50c8fc7e"

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • Message "itunes has stopped working". Itunes opens and can read an audio cd but as soon as the "get information" option is selected the message "itunes has stopped working" and the computer freezes or at least slows to a snail's pace.

    Hi,
    I have a PC running Windows 7 - 64bit OS. I have had iTunes installed since the beginning of the year on this computer and have not had any trouble with it except actually using iTunes but that is a different issue. The other day I inadvertently downloaded "Tuneup" which I don't want or need. I firstly want to say I have no concrete evidence that Tuneup has led to my problems. It may be coincidental that Tuneup and my problems appeared together.
    Tonight when I started iTunes, Tuneup took over a quarter of the screen on the right side. I closed this program. When the list of tracks was ready to be loaded from the CD and I went to" file" - "get info" option the message "iTunes has stopped working" would appear. Closing this message resulted in iTunes shutting down. I should say that before I closed the message the computer had essentially ground to a halt. The other curious thing was the behavour of the mouse pointer on the screen - the only place where it was visible was in the "iTunes has stopped working" box. Moving it out of the message box resulted in it disappearing. It would reappear if it were caused to wander into the message box.
    I subsequently removed Tuneup (control panel, programs and features, etc...) iTunes had not improved. I then deleted iTunes, firstly saving the library to a file on the desktop. Then I did a fresh(?) install of ITunes but there seems to be no change. A curious thing was even though I had deleted iTunes through the control panel the library was still there as if I had done nothing. The whole thing is a complete mystery and extremely galling.
    If someone has had a similar problem I would really like to know what the fixes were.
    Thanks for "listening".
    Cheers,
    Grant Andrews.

    I had a similar problem. I'm using 64bit Windows7. The following solution worked for me:
    COPY    QTMovieWin.dll
    FROM    c:\program files (x86)\common files\apple\apple application support\
    INTO     c:\program files (x86)/iTunes
    Also, reinstalling Quicktime has worked for others having this same issue.

  • TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

    for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • "itunes has stopped working" after downloading album artwork??

    For years I've avoided ipod and itunes like the plague...but about 2 weeks ago I gave in. I got an ipod touch and installed itunes. Everything was fine - until this afternoon when I clicked on find album artwork in itunes. After itunes finished going through the process of finding the artwork ( 1400 of 1600 files found, 1450 of 1600 found, etc...or something like that ), i got the error message that *itunes has stopped working*. I've been searching forums all night and tried uninstalling eveything "apple" and reinstalling. Apparently this error comes up for A LOT of people ( problems like this are why I never wanted an ipod... ). None of the recommended fixes are working. I'm assuming something went wrong during artwork downloading????? Or not? I don't really care why actually, but, if itunes crashes every time i hook up my ipod, what good is it ( or the ipod )...and i don't know what to do with the ipod ( how to download apps, or add music, photos and videos ) w/o the itunes. My previous media players were all drag and drop ease.
    I'm a newbie - and i'm rally frustrated - so please be kind. Can anyone tell me - in plain terms - how to get my itunes to not "stop working" every time i hook up my ipod?? Please?
    THANKS.

    OK, so after looking everywhere for an answer - with no luck - I figured it out on my own ( don't ask me how... ). I'll tell you what I did. I bet you have the same problem. Honestly, I thought I'd be returning the **** thing, but it's fine now.
    I'd plug in my ipod ( 32gtouch, like yours ), and itunes would open. Everything was fine until it started to sync my music. Then it would freeze, give me the error message, and then shut down. I did this probably 10 times throughout the day, and always the same. Then I noticed it always froze at the same place during the sync. Soooo, I finally realized I must have a corrupt file.
    Step 1: Do as I did, but when it starts to freeze, take note of the name of the song it freezes on. That's probably the culprit .Remember it. Let the error message come up and close as always...
    Step 2: Open itunes again! Click on your ipod, and then on the music tab. Immediately un-check "Sync music" ( top of the page ) and then click "apply" ( bottom right ). DO THAT FAST...before it has a chance to sync, or it will just freeze again!
    Step 3: Go into your music library on itunes, and DLETE/REMOVE that song.
    Step 4: Close itunes.
    Step 5: Open itunes, and go again to your ipod, and click on music tab. This time, check the "sync music" box ( and apply ).
    That should fix it. If it doesn't you have more than one corrupt file. In that case, close itunes and then open it again. Follow step 1 and 2 again. Remove any songs from your library that aren't that important to you ( especially those that were from questionable sources... ). Basically, you need to figure out which song ( or songs ) are causing the problem. If you just delete them all, you'd have to add them again one at a time to avoid the problem again, and that would be a pain. So, just remove as many as you feel like ( out of 1500 songs or so, I removed a couple hundred ). I left mainly the ones that were from my actual CDs or that I had bought through Amazon ( or other legit source ). I removed most of my Limewire downloads. Most of them are probably fine, but I'll add them later one at a time to be sure...
    I still have plenty of Limewire songs on there, and they are fine, but, as you know, you do get bad files sometimes.
    Anyways, once I did this, everything is fine and works great. I even started adding album art manually, and at one point it froze again. So, I did steps 1 and 2 again, and removed the album art I last added, and then synced again, and it was fine. Usually, the album art I add is OK, but I had that one pesky photo I guess ). So, I guess the thing is after you get the majority of your music on, just add and adjust things a little at a time, and you'll always know which file is causing you problems ( hopefully no files will!! ).
    I hope this works for you. Let me know if you have any questions, and let me know if it solves your issue too!
    Peace.
    -***

  • Can't get itunes.  I get the following message when I click on either the shortcut or the program.  It says ITunes has stopped working and I can either check on line for a solution and close the program or just close the program.

    When I click on the itunes shortcut or the program  I get the following message:
    ITunes has stopped working.  My two options are:  Windows can check on line for a solution to the problem or close the program. 
    It seems that my entire library is not there.  If I sync my ipod will it add it back into my library on the computer? 
    I've even tried installing again and nothing works.  Tried the "repair" and it says that ITunes is loaded but I stil get the above error when I try to open the program.
    Thanks

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • ITunes has stopped working and has to close message on Win 7

    When I plug my phone into the computer iTunes starts to open and then I get an error message that states iTunes has stopped working and has to close.  This seems to only happen while at work and not at home

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
    tt2

  • ITunes Has Stopped Working (10.3.1)?

    So before I downloaded the new iTunes, it kept saying "iTunes has stopped working." when I tried to open it.
    After multiple tries, I finally resorted to uninstalling it, and installing the new version.
    Still, it says "iTunes has stopped working." I tryed the repair option in the Control Pannel for both iTunes and QuickTime. QuickTime opened up just fine, and works as it should. Again, I opend iTunes, but checked the details, and this is what it's saying -
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    iTunes.exe
      Application Version:    10.4.1.10
      Application Timestamp:    4e4e1904
      Fault Module Name:    ntdll.dll
      Fault Module Version:    6.1.7600.16695
      Fault Module Timestamp:    4cc7ab44
      Exception Code:    c0000005
      Exception Offset:    00055bf5
      OS Version:    6.1.7600.2.0.0.768.11
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    From other posts, you usually could fix it from reading the Fault Module Name and repairing the name of whatever it was, but I have no idea what to do with this.
    To play it on the safe side, I am doing a virus scan, but I have'nt downloaded any thing that would carry anything harmful lately.

    Fault Module Name:          MediaToolbox.dll
    Fault Module Version:          1.0.694.7
    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
    Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more.  Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh...

Maybe you are looking for