'iTunes has stopped working' during music sync!
Hi,
I've had this issue for months now, and it occurs with both my iPod nano and my iPhone. The sync goes fine, until it comes to copying new tracks over, then it crashes! Does anyone have any ideas? I haven't been able to sync my devices for months now. It seems to have occurred after the update to iTunes 10.
Ryan
todd1982 wrote:
so i have been having a recent issue with i pod touch and have racking my brain for a anwser to the very question you ask why me
so i say that if you would like some help try
the solution that kind of helped me
uncheck the covert high bit rate songs to 128 bit
hope i helped it works for me untill they decide it is a big enough issue to fix right
This also worked for me. Apple needs to sort themselves out tbh.
Similar Messages
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ITunes has stopped working (during sync with ipod)
This seems to be a popular problem with varied solutions -- miss my music! Hoping for help.
When I try to sync my iPod to iTunes it gets a few tunes onto the iPod then it crashes with a Windows (Vista) popup saying that "iTunes has stopped working".
I reset the iPod to factory settings, same results.
I have uninstalled iTunes and reinstalled it, no help.
If I ask iTunes to not automatically sync, and create just one playlist and add a few tunes to it, I can get it to load about 10-20 more songs every other time or so but this is going to be painful with thousands of songs to go.
I understand from reading other posts that I may be asked to paste in information from an error log but I don't know how to get to that log.
Any help greatly appreciated.Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 -
Itunes has stopped working during optimizing
I am running iTunes 10.4.1.10 and syncing to an iPhone 4. Syncing used to work, but all of a sudden after backing up and copting apps during Optimizing 1 of 5, I get "Itunes has stopped working" then need to click which ends iTunes. Ideas?
Check this thread out -> itunes has stopped working...here are the problem reports:
Try unchecking the Include videos option in iTunes, under Photos. You'll click the iPhone on the left side of iTunes, then click Photos across the top of iTunes to see the option.
You can always import the videos into iTunes and then sync them to the iPhone using the TV Shows or Movies tab. -
"iTunes has stopped working" during every startup
Every time I try to open iTunes, it says iTunes has stopped working. When I open it, it actually works for a good two seconds before it crashes. I've tried to play one of the songs by double-clicking one of the albums and it starts to play until it crashes one second later. I've even tried to open iTunes while my iPod 4G is plugged, and it's actually showing that it's starting to sync every single time. But of course, it's going to crash within a second. This has never happened until today. I've even tried reinstalling it with the latest version. What's up with that? How do I fix iTunes?
I'm using Windows 8.1.Try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
If not try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
Otherwise for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Getting itunes has stopped working error when sync wit IPad
I am getting a itunes has stopped working when sync with IPad, using windows 7
It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591] -
Itunes has stopped working during sync.
I have restored the Iphone and uninstalled and reinstalled all apple products and Itunes still stops working on sync. I have an Iphone 3GS and my computer is an HP Pavilion dv4 Notebook PC. Any advise will be appreciated.
Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 -
ITunes has stopped working (trying to sync)
I posted this the other day on the iphone 3gs but now that i have the 4 and still same problems, here is my issue.
So i updated iTunes to the latest and updated my 3gs to iOS4, i tried to sync some music and all i get is crash after crash.
I have tried:
1) Uninstalling iTunes and all apple software, reboot, reinstall, reboot.
2) Replacing the 2 .dll's (libeay32.dll, and ssleay32.dll) in the c:\windows\system32 and the syswow64 folder, the dll's did not exist to begin with.
3) Rebooted several times.
4) Checked to make sure i have no podcasts to sync.
5) Called apple support through my appcare overpriced plan.
6) DeAuthorized and Authorized under iTunes>store.
7) Enabled and disabled Genius .
8) Only synced 1 music folder, then 3 successfully then a few more and it then crashes so that's why i think it has something to do with the music. Almost as if it takes a while to complete a sync it kills iTunes.
9) Tried a different USB Cable.
10) Tried a different powered USB hub and directly hoooking it to my computer.
11) Syncing without music (which works) then re-enabling sync of music and it crashes again.
I am running Windows 7 64bit
4 GB Ram
AMD Athlon 64 X2 Dual Core Processor 6000+ 3.00 GHz Processor
Problem Details From the Error Message:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.2.0.61
Application Timestamp: 4c18061b
Fault Module Name: iTunes.dll
Fault Module Version: 9.2.0.61
Fault Module Timestamp: 4c1805f8
Exception Offset: 0004be7e
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: aa6f
Additional Information 2: aa6f7ff37cc83e62dd19c7f74480fe80
Additional Information 3: 8801
Additional Information 4: 88012a8754f4edce372af04f7fa7bbf3
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Thanks
-Onyxiuslove paying a lot of money for something that doesn't work right, thanks apple
-
I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
ITunes has stopped working when syncing iPad Air.
Please: someone help me....
I am at my wits ends. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that
if there is an issues, it should at least give some clear of what the software stops!!). It seems to me that no one (NO ONE) is owning this problem There are plenty of people who have the problem, and although some suggestions, it looks to me that
there are just that - suggestions.
I have posted my problem on the Apple forum. I have not heard. But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem. and now I have no idea which way to go....
Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which will not improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7Try Googling "sync without iTunes".
There are free alternatives and there are not so free alternatives.
Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes? -
Itunes has stopped working when syncing iPhone 6 Plus
Hi,
I cannot sync my iphone 6 plus with itunes. Itunes opens ok, begins syncing but when it gets to step 5 always shows the error 'itunes has stopped working - Windows will try and find a solution'.
I have tried everything from here Troubleshooting issues with iTunes for Windows updates
Nothing seems to work, I cannot put any of my personal music onto my phone and its driving me crazy! any help would be appreciated.Same here....also when I restart iTunes afterward, all my devices don't even show up in iTunes at all until after you restart the computer
Even then, the problem persists. And I've tried all kinds of troubleshooting techniques -
When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
For some reason, I keep getting the "iTunes has stopped working" error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. I am using Windows 7 on my 64-bit computer. iTunes will begin to optimize the photos in the folder I have directed it to (I am trying to load almost 3000 photos and videos), and it will go through optimizing all of them singularly, then get to the step where it says "optimizing" again, but does so in bigger groups. It will get to about 2000, and then the error message "iTunes has stopped working" will pop up, and say that "Windows must close the program and will search for a solution, and if it finds one, it will notify me". Why can't I sync these photos, and what can I do? Thanks so much for the help, I really appreciate it!
Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users.. -
Everytime I open up Itunes I can listen to my music, but once I connect it to my IPod, it says "ITunes has stopped working" and then ITunes ***** down. How do I fix this problem?
Hi The Funkster,
The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
- Judy -
"iTunes Has Stopped Working" when syncing iPod Touch
So in the last few days, I've been getting an error message when I try to sync my iPod Touch 2g with software version 3.1.2. After a few seconds, I get this error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." It only happens when I plug in my iPod for syncing.
I've been up and down the message boards here looking for a solution and I can't seem to find anything that works. I've uninstalled/reinstalled quicktime, then the iTunes software, I've deleted and remade my iTunes library file... I'm just at a loss. Here's the error information windows gathered up...
Source
iTunes
Summary
Stopped working
Date
1/10/2010 1:45 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 830098715
Anyone know how to help???Hi Zainabe_nachaby,
If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden
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