Itunes has stopped working during optimizing

I am running iTunes 10.4.1.10 and syncing to an iPhone 4. Syncing used to work, but all of a sudden after backing up and copting apps during Optimizing 1 of 5, I get "Itunes has stopped working" then need to click which ends iTunes. Ideas?

Check this thread out -> itunes has stopped working...here are the problem reports:
Try unchecking the Include videos option in iTunes, under Photos. You'll click the iPhone on the left side of iTunes, then click Photos across the top of iTunes to see the option.
You can always import the videos into iTunes and then sync them to the iPhone using the TV Shows or Movies tab.

Similar Messages

"iTunes has stopped working" during every startup

Every time I try to open iTunes, it says iTunes has stopped working. When I open it, it actually works for a good two seconds before it crashes. I've tried to play one of the songs by double-clicking one of the albums and it starts to play until it crashes one second later. I've even tried to open iTunes while my iPod 4G is plugged, and it's actually showing that it's starting to sync every single time. But of course, it's going to crash within a second. This has never happened until today. I've even tried reinstalling it with the latest version. What's up with that? How do I fix iTunes?
I'm using Windows 8.1.

Try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
If not try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
Otherwise for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

ITunes has stopped working (during sync with ipod)

This seems to be a popular problem with varied solutions -- miss my music! Hoping for help.
When I try to sync my iPod to iTunes it gets a few tunes onto the iPod then it crashes with a Windows (Vista) popup saying that "iTunes has stopped working".
I reset the iPod to factory settings, same results.
I have uninstalled iTunes and reinstalled it, no help.
If I ask iTunes to not automatically sync, and create just one playlist and add a few tunes to it, I can get it to load about 10-20 more songs every other time or so but this is going to be painful with thousands of songs to go.
I understand from reading other posts that I may be asked to paste in information from an error log but I don't know how to get to that log.
Any help greatly appreciated.

Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Itunes has stopped working during sync.

I have restored the Iphone and uninstalled and reinstalled all apple products and Itunes still stops working on sync. I have an Iphone 3GS and my computer is an HP Pavilion dv4 Notebook PC. Any advise will be appreciated.

Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

'iTunes has stopped working' during music sync!

Hi,
I've had this issue for months now, and it occurs with both my iPod nano and my iPhone. The sync goes fine, until it comes to copying new tracks over, then it crashes! Does anyone have any ideas? I haven't been able to sync my devices for months now. It seems to have occurred after the update to iTunes 10.
Ryan

todd1982 wrote:
so i have been having a recent issue with i pod touch and have racking my brain for a anwser to the very question you ask why me
so i say that if you would like some help try
the solution that kind of helped me
uncheck the covert high bit rate songs to 128 bit
hope i helped it works for me untill they decide it is a big enough issue to fix right
This also worked for me. Apple needs to sort themselves out tbh.

Itunes has stopped working message during download

My apologies if this has been discussed before, I'm new. I have a recurring problem: occassionally during a song download from Itunes the message "Itunes has stopped working" appears. Subsequently iTunes shuts down. Upon reopening the desired song is not listed in the library, though iTunes thinks it is and I'm charged for the purchase. I can report a problem and iTunes will make it available for download. This gets incovenient however, and no suggested fix has yet prevented this from recurring. Has anyone had a similar experience? Any suggestions? Thanks?
WDS

Good. That rules out old QuickTime componentry lurking about in unorthodox locations in your system files.
The next most likely causes of a StackHash result are user-account specific troubles, like damage to library files or preference files in your normal Vista user account.
So try creating a new Vista user account as per the instructions from the following document:
[iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1717]
Does iTunes launch without the error message in the new user account?
If so, try steadily working through the suggestions in the *User-specific troubleshooting* section of the document. Do any of those measures get your iTunes launching again in the usual user account?

While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. it get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this

While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. It get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this?

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

ITunes has stopped working ...Running Windows 7(64)

I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have worked through the following knowlege bulletins (nothing has fixed my problem):
(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name:      Application
Source:        Application Error
Date:          11/27/2011 11:46:01 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
    <EventRecordID>9927</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Theresa-HP</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>10.5.1.42</Data>
    <Data>4ebf7d7c</Data>
    <Data>MSVCR80.dll</Data>
    <Data>8.0.50727.6195</Data>
    <Data>4dcddbf3</Data>
    <Data>c000000d</Data>
    <Data>00026b72</Data>
    <Data>13b0</Data>
    <Data>01ccad3d27f6b2ff</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
    <Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.

I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY    QTMovieWin.dll
FROM    c:\program files (x86)\common files\apple\apple application support\
INTO     c:\program files (x86)/iTunes

I just received a refurbished replacement iphone and now while syncing I get "itunes has stopped working"...help???

I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.

This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott

ITunes has stopped working error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. Why?!

For some reason, I keep getting the "iTunes has stopped working" error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. I am using Windows 7 on my 64-bit computer. iTunes will begin to optimize the photos in the folder I have directed it to (I am trying to load almost 3000 photos and videos), and it will go through optimizing all of them singularly, then get to the step where it says "optimizing" again, but does so in bigger groups. It will get to about 2000, and then the error message "iTunes has stopped working" will pop up, and say that "Windows must close the program and will search for a solution, and if it finds one, it will notify me". Why can't I sync these photos, and what can I do? Thanks so much for the help, I really appreciate it!

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

"itunes has stopped working" after downloading album artwork??

For years I've avoided ipod and itunes like the plague...but about 2 weeks ago I gave in. I got an ipod touch and installed itunes. Everything was fine - until this afternoon when I clicked on find album artwork in itunes. After itunes finished going through the process of finding the artwork ( 1400 of 1600 files found, 1450 of 1600 found, etc...or something like that ), i got the error message that *itunes has stopped working*. I've been searching forums all night and tried uninstalling eveything "apple" and reinstalling. Apparently this error comes up for A LOT of people ( problems like this are why I never wanted an ipod... ). None of the recommended fixes are working. I'm assuming something went wrong during artwork downloading????? Or not? I don't really care why actually, but, if itunes crashes every time i hook up my ipod, what good is it ( or the ipod )...and i don't know what to do with the ipod ( how to download apps, or add music, photos and videos ) w/o the itunes. My previous media players were all drag and drop ease.
I'm a newbie - and i'm rally frustrated - so please be kind. Can anyone tell me - in plain terms - how to get my itunes to not "stop working" every time i hook up my ipod?? Please?
THANKS.

OK, so after looking everywhere for an answer - with no luck - I figured it out on my own ( don't ask me how... ). I'll tell you what I did. I bet you have the same problem. Honestly, I thought I'd be returning the **** thing, but it's fine now.
I'd plug in my ipod ( 32gtouch, like yours ), and itunes would open. Everything was fine until it started to sync my music. Then it would freeze, give me the error message, and then shut down. I did this probably 10 times throughout the day, and always the same. Then I noticed it always froze at the same place during the sync. Soooo, I finally realized I must have a corrupt file.
Step 1: Do as I did, but when it starts to freeze, take note of the name of the song it freezes on. That's probably the culprit .Remember it. Let the error message come up and close as always...
Step 2: Open itunes again! Click on your ipod, and then on the music tab. Immediately un-check "Sync music" ( top of the page ) and then click "apply" ( bottom right ). DO THAT FAST...before it has a chance to sync, or it will just freeze again!
Step 3: Go into your music library on itunes, and DLETE/REMOVE that song.
Step 4: Close itunes.
Step 5: Open itunes, and go again to your ipod, and click on music tab. This time, check the "sync music" box ( and apply ).
That should fix it. If it doesn't you have more than one corrupt file. In that case, close itunes and then open it again. Follow step 1 and 2 again. Remove any songs from your library that aren't that important to you ( especially those that were from questionable sources... ). Basically, you need to figure out which song ( or songs ) are causing the problem. If you just delete them all, you'd have to add them again one at a time to avoid the problem again, and that would be a pain. So, just remove as many as you feel like ( out of 1500 songs or so, I removed a couple hundred ). I left mainly the ones that were from my actual CDs or that I had bought through Amazon ( or other legit source ). I removed most of my Limewire downloads. Most of them are probably fine, but I'll add them later one at a time to be sure...
I still have plenty of Limewire songs on there, and they are fine, but, as you know, you do get bad files sometimes.
Anyways, once I did this, everything is fine and works great. I even started adding album art manually, and at one point it froze again. So, I did steps 1 and 2 again, and removed the album art I last added, and then synced again, and it was fine. Usually, the album art I add is OK, but I had that one pesky photo I guess ). So, I guess the thing is after you get the majority of your music on, just add and adjust things a little at a time, and you'll always know which file is causing you problems ( hopefully no files will!! ).
I hope this works for you. Let me know if you have any questions, and let me know if it solves your issue too!
Peace.
-***

Can't install iTunes 11 on Widows 8, 'iTunes has stopped working' error message

Two months ago, I bought a new computer that uses Windows 8. I was running iTunes 10.6 on it fine until today, when it crashed for some unknown reason. Every time I've tried to open it again, I kept on getting a 'iTunes has stopped working' message. I've uninstalled 10.6 and tried installing iTunes 11, but keep getting the same 'iTunes has stopped working' error message with no other details. I've tried installing it as an administrator, but got same failed results.
Any help?
Thanks, Mike

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

ITunes has stopped working error message on opening iTunes. How do I get passed this

Every time I open iTunes I get the error message "iTunes has stopped working" and all I can do is close the program. I have uninstalled iTunes and re-installed it but I get the same error. I am working on windows 8. Can anybody please help me to solve this problem.

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

ITunes crashing saying "iTunes has stopped working while running iTunes Match

My iTunes is crashing while running iTunes Match saying iTunes has stopped working - I think it may be because at the 25000 song limit but I get no message or warning - just crashes. Would like to keep songs in library while deleted from cloud - can you do that?

Hi,
Yes but you need to create a new blank library.
Hold down option key whilst opening iTunes. Chose new library from pop up. This library will be blank. Turn on match and select add this computer. Once process has been completed you will see all the tracks that you have in the cloud.
Make sure that you add iCloud status to song view as this tells you what has been matched, uploaded or purchased. You can then delete matched and uploaded tracks. You will get message that you are deleting tracks from the cloud. Don't worry about purchased tracks as they don't count towards limit.
Close iTunes and reopen the original library - again hold option key and select choose library. With iCloud status column added to song view, you will now see that tracks that you deleted from the cloud will have an iCloud status of "Removed". They are still on your hard drive and will be ignored during the match scan.
Jim

Anyone else keep getting "iTunes has stopped working" pop-up ever since the last update?

Recently iTunes had issued a fix to the problem they were having with music stuttering during playback. I installed the update and no more stuttering.
Ever since installing that update (iTunes 12.1.1.4 (64-bit), however, I keep getting a "iTunes has stopped working" pop-up, and it closes down. This is constantly happening to me. I uninstalled iTunes and re-installed it, and it is still happening quite often.
Hopefully Apple is aware of this, and will issue yet another update.
Has anyone else experienced this too, or is it just me?

Hi Wi_Writer,
Are you getting the iTunes error message when you connect a device to iTunes or only during playback with a connected device? The resource below provides some additional troubleshooting steps for this scenario.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203356
Regards,
Judy

Itunes has stopped working during optimizing

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