Itunes has stopped working in windows 8 when I try to access itunes store

itunes seems to be working ok, but when i try to access the itunes store, i get a message that itunes has stopped working correctly and windows will close the program.  i have uninstalled and reinstalled itunes several times (the recommended long way, which uninstalls all apple programs), but i still have the same problem.  someone please help so i can access the itunes store!!!

Exact same thing is happening to me. Couldn't find where to view the Itunes version number after a quick look. I hate the "simplified" interface by the way. On windows 8.1. Really starting to hate itunes, very buggy, and apple device locked down content (I'm looking at you TV shows and Movies) make it a pain to use.

Similar Messages

  • Itunes has stopped working. Windows is checking for a solution, Itunes has stopped working. Windows is checking for a solution

    Itunes has stopped working

    This is the simplest fix, if you're still having a problem with it.  I had the same problem, am running Windows 8.1.  Just be sure to reboot after you copy the dll (dynamic link library) file indicated.
    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    to: C:\Program Files (x86)\iTunes
    Let me know if you have a problem.

  • ITunes has stopped working in Windows Vista

    Hi,
    I need help!
    Everytime I try to open iTunes, it always says "iTunes has stopped working", and close program. I have installed iTunes 7.5, 7.6 and 7.7 versions, all of them encounter such issue when I try to open iTunes.
    My system information listed below:
    Manufacture: Dell
    Model: Inspiron I1420
    Processor: Inter(R) Core(TM)2 Duo CPU T7100 @1.80GHz 1.80GHz
    Memory(RAM): 2038 MB
    System type: 32-bit Operating System
    Any suggestions or solutions are much appreciated!

    Have you had a look at these pages? They may be of some help:
    iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch failures
    iTunes for Windows in Windows Vista doesn't open after upgrading

  • I tried watching project x after i purchased and downloaded it on itunes but when i tried to watch it says itunes has stopped working and yes i have tried to reinstall itunes and quicktime player but that does nothing can someone help?

    I tried watching The Movie Project X After i purchased it and downloaded it o itunes but when i tried to watch it,it says itunes has stopped working. Yes i have tried reinstalling itunes and Quick Time Player but that does not help.

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Error message "Itunes has stopped working" and closes when opening itunes store

    I had problems with the latest itunes freezing up that i installed itunes 10.53 and it works fine now except when i go to the itunes store,itunes stops working and the whole program closes.I checked the diagnosics and everything comes up green lights.What could be the problem?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution

    Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution

    I have the same issue. An iTunes help page (iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support) suggested I hold down shift and control when clicking to open iTunes, which opens iTunes fine for me. That would mean the problem is in the third party plug-ins that work with iTunes. However, the help pages did not say what to do with the plug-ins once I knew that was the issue. The pages said to find the plug-ins and move them to the Desktop, which I did. That's where the help pages stopped, which is ridiculous. Does anyone know what to do from there?

  • I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?

    I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?

    Hey Todd Rubenson,
    Thanks for the question. I understand that you are experiencing issues with iTunes for Windows unexpectedly quitting. The following resource may provide a solution:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Thanks,
    Matt M.

  • ITunes has stopped working.  Can play songs, but cannot access store.  What do I do?

    iTunes has stopped working.  Can play songs, but cannot access store.  What do I do?

    Hello there, Ellen317.
    The following Knowledge Base article provides some great in-depth steps for troubleshooting your issue. Start with the section titled Troubleshoot issues in Windows:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro

  • Windows keeps giving me "itunes has stopped working" error message when I start itunes?  How can i fix this?

    After downloading the newest version, 10.6.1, whenever I open itunes I almost immediately get a "itunes has stopped working" error messsage, in which the only option is to hit the "close the program" button.  Simply closing the error message closes the program as well.  I am operated under windows XP with the latest updates (or so the updater tells me).  It seems like its getting stuck trying to send me a new user agreement because dont you have to agree to one for every new update?  It just can't seem to get past that point.  I tried opening it up in safe mode but that didnt work either.  Any help would be greatly appeciated.

    Looks like itunes was still trying to communicate with my iphone and got confused when it couldnt find it.    Found this in another post and it worked great.
    Solution:
    Make sure you are not connected to the internet and then open itunes. Sync your phone and then enable the internet again. Then stay connected to the internet and close your itunes and reopen it. Bam problem solved.
    By WaKaDo

  • ITunes has stopped working.  Windows is checking for a solution and will notify you when one becomes available.  I am running Windows 8.

    When I try to access the itunes store I receive a message Itunes has stopped working and is
    searching for a solution...Will notify you when one is available...I am running Windows 8.   Any suggestions?

    This is the simplest fix, if you're still having a problem with it.  I had the same problem, am running Windows 8.1.  Just be sure to reboot after you copy the dll (dynamic link library) file indicated.
    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    to: C:\Program Files (x86)\iTunes
    Let me know if you have a problem.

  • "Itunes has stopped working" in Windows Vista 64bit

    I am at my wits end!  My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message.  "Windows is checking for a solution" follows but nothing is ever found.
    I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware.  I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.
    I've also done the sfc /scannow which showed some file issues but none that looked to be a problem.  One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.
    When I check the details on the crash this is the info that I get:
    I've tried just about everything I could find I still keep having this problem.  Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash.  Here is the info I get about the crash:
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iTunes.exe
    Application Version:    10.2.1.1
    Application Timestamp:    4d756476
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.0.6002.18327
    Fault Module Timestamp:    4cb7341c
    Exception Code:    c0000005
    Exception Offset:    00030226
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    1033
    Additional Information 1:    fd00
    Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:    fd00
    Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
    Does anybody have any ideas or hints?  Would upgrading to Windows 7 potentially fix this problem?
    HELP!!!!!

    If we're talking about the (third-party, not-produced-by-AMD) ATI Tray Tools utility, the drivers for the utility are a bit scruffy. They've caused some trouble for the QuickTime Player since before the itunes versions 10.x came out, but after a while the issues started to ramify through to iTunes as well as QuickTime. The precise nature of the symptoms seems to depend on which combination of iTunes/QuickTime versions and ATI Tray Tool versions you've got, too.
    On a 64-bit system, it's probably worth trying first adding iTunes.exe to the Auto 2d/3d and osd exception list. But just recently someone got past this sort of thing by disabling "Show FPS" on a 32-bit system:
    Re: "iTunes has stopped working"

  • ITunes has stopped working on windows 8

    I have been unable to connect to iTunes for two days.. I have followed the uninstall and reinstall process . Still no luck.. Clicking the iTunes icon in windows gives me one of two things... 1 nothing happens or 2 it comes up with a windows message telling me that iTunes has stopped working...

    Hi, kerry229. 
    Here are a couple helpful troubleshooting articles that I would recommend when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/TS3219
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Cheers,
    Jason H.

  • I have iTunes 11.4 and Windows 7. Using iTunes on Windows 7, I get message that iTunes has stopped working and Windows will close the program and notify me if a solution is available. Same message for last two days. Anyone else getting this?

    I have iPad 2, iPhone 5s, both with iOS 7.1.2. I use PC with Windows 7 and hard wire internet service and iTunes to update apple products; no wi-fi. I updated iTunes to v11.4 on 09/11/14. I ran Windows update on 09/10/14. I did not try to open iTunes on my PC until yesterday 09/16/14. I got the message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."  I got the same message today.  Does anyone know if this is a Windows problem and if a solution is coming or an iTunes problem?  I can get iTunes on iPad and iPhone.  All other programs PC are working correctly.  I use Norton Internet Service on PC.  I ran virus scans and repair/reinstall iTunes yesterday on PC.

    Hello notime4,
    The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • "iTunes has stopped working" on Windows 7 64-bit

    First time using this forum so please forgive me if I am posting this in the wrong place.
    I bought a new Gateway desktop running Windows 7 64 bit.  The first thing I tried to install on this new computer is iTunes.  I downloaded and installed V10.5.1 64 bit from the Apple site.  Every time I try to open iTunes I get "iTunes has stopped working" and it shuts down.  I am not able to get into iTunes at all.  I read all the support forums regarding this issue, cleaned my folders, uninstalled and reinstalled, etc and nothing is working.  Can someone please help me?  I am not a techie and do not have debuggers, etc.
    Thank you for your time.

    i had the same problem try this out, it has worked for me.
    go to my computer > local drive (C:) > Program Files (X86) > Itunes.
    once you get there if you see an Itunes icon that just says "Itunes" change the file name to "Itunes.exe."
    then try and boot up itunes. lemme know if this works for you

  • Itunes launches fine however I cannot connect to the Itunes store.  It says that Itunes has stopped working and windows is looking for a solution.

    Everything seems fine until I try to access the ITunes store.  Then I get a message that ITunes has stopped working and that Windows is looking for a solution.  Then it tells me that no solution has been found and closes down Itunes.
    I can still sync music / podcasts to my ipod and iphone.  I am still getting podcast downloads automatically for the ones I have subscribed to.
    This is the first time this issue with not being able to access the Itune stores has happened to me.  I was just there 2 nights ago.

    Hello notime4,
    The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

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