'Itunes has stopped working' keeps popping up whenever connected to itunes store

So whenever I try to connect to the iTunes store, or if ITunes is trying to automatically update from the store, 'iTunes has stopped working' pops up.  Tried EVERYTHING suggested in the community forums, from adding/moving dll files, reloading iTunes, safe mode start, disabling video drivers, moving iTunes profiles, etc. etc.  I even went into the Preferences>Store and unchecked everything to do with updates from the Store. I still can't stop iTunes from crashing.  Only thing that works is to disconnect from the internet.  I can then open up iTunes, however do not have access to the store, so I can play my songs, but can't buy new ones ,or update my songs with any that I purchased on my iphone.  I have been dealing with this for about 3 weeks now.  My daughter has iTunes set up on another account on the same PC and it also crashes.  Using iTunes 11.4, Windows 7 x64.  Using Kaspersky - iTunes is 'allowed'.  Have had Kaspersky for 3 years now. My son has a mac air, no issues.  I have wasted far too much time on this issue.  Any help would be appreciated.  Is there anyone that actually works at Apple that can answer these questions?  They put out all of this software and have no complaints about taking our money when we purchase songs, but we have no way of directly contacting any of them for assistance to issues, unless we have purchased an Apple item in the past year.  Nice to have the community, but at some point an apple expert should get involved!

Waht is error type?. What platform is it?

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