ITunes has stopped working on my computer.   Help!

After a recent iTunes update, iTunes will no longer work on my computer.  It works partially, I should say.  When I launch the program I have to give permission for it to "make changes to the hard drive."  Then it changes the color scheme to Windows 7 Basic color scheme then opens iTunes.  When iTunes opens, it will not play music, it synced my phone and lost almost all of my phone numbers, nothing works right at all!   I have tried to "roll back" to an older version but it won't let me install it without un-installing the current version.  I'm nervous I will lose all the songs I purchased on iTunes if I do that!  Help!  How can I get it to work again!

Try recovery mode:
1. Be sure you have latest iTunes - 10.2.2
2. Start iTunes and connect phone to a USB port directly on the computer, not an external hub or keyboard port.
3. Press both home and sleep/wake buttons until the Apple logo appears, then continue pressing the home button alone until iTunes detects the phone in Recovery Mode.
4. Follow the prompts to restore.

Similar Messages

  • Itunes "has stopped working" windows solution? HELP ME

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    Ok, the person above had the right idea:
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    3) Uninstall Quicktime, and any other apple products (Software Update and Media Devices)
    4) Reboot.
    5) Open "My Computer" and then your main drive (typically C:), scroll down to "Program Files." Verify iTunes and Quicktime folders do not exist. If they still exist, delete them.
    6) Go back to C: and highlight the "Windows" folder
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    8) Next, go to "Windows/User" and highlight each individual user's AppDate folder. Delete any "Apple" folders (it should only be Quicktime and iTunes information).
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    10) Reinstall iTunes and Quicktime.
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  • Message "itunes has stopped working". Itunes opens and can read an audio cd but as soon as the "get information" option is selected the message "itunes has stopped working" and the computer freezes or at least slows to a snail's pace.

    Hi,
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    FROM    c:\program files (x86)\common files\apple\apple application support\
    INTO     c:\program files (x86)/iTunes
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  • ITunes has stopped working on our computer (Windows Vista)

    We have been using itunes successfully up until now when we have tried to create a new account for my son who has just received an ipod nano. We have managed to download some cds into his library but now I can't even access the store to create an account for him so he can buy tunes.  The message in the fuzzy box just says 'accessing itunes' but it is not! I have uninstalled itunes and reinstalled it.  I read that it could be an idea to install itunes 10.3.1 instead so I did this but then of course it won't give us access to the library because it was created ina newr version of itunes.
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    Try the following user tip:
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  • I have just updated itunes to 10.7 and now my videos and flims will not play. I get a message saying itunes has stopped working. Can you help

    I have just updated itunes to 10.7 and now my videos and flims will not play.

    This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
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  • ITunes has stopped working - Windows 7 - Please help

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      Exception Code:          c0000005
      Exception Data:          00000008
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      Locale ID:          1033
      Additional Information 1:          0a9e
      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:          0a9e
      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
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    I have the same problem.  I have tried to re-install Quicktime but it won't allow me.  When I go to the Control Panel to the Programs to delete it, it shows the icon but it won't uninstall it as it says that it isn't there saying that the resource isn't available.  When I download Quicktime from scratch and try to install it again, it says that it can't install as there is a newer version installed (it says 7.3.3 as the one installed and its also the one I'm trying to install).  I've followed previous articles in trying to delete every trace of quicktime and itunes (to include the temp files and common files) and still it says that its gone but won't reinstall saying that there's a newer version already installed and it can't proceed.  I've totally deleted all traces of all Apple items (per an apple article) and reinstalled everything but the Quicktime is still being a pain and not working.  Any help given would be greatly appreciated.

  • Itunes has stopped working  i have instaled 10.3 ,10.4

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    If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
    Try the following user tip with that one:
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  • TS1776 When I try to open itunes my computer says itunes has stopped working.  HELP

    When I try to open itunes my computer says itunes has stopped working.....HELP

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
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  • Please HELP, "iTunes has stopped working" error after connecting iPod video

    People please help me out!  I have a Razer Blade gaming laptop with Windows 8 64bit.
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    It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
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  • "iTunes has stopped working" - i need help! urgently :(

    Hi, I am having a major problem with my iTunes program. Until about a week ago iTunes was working fine on my Vista Home Premium. One morning this week I got up and tried to turn it on and suddenly a box would pop up after about 10-20 secs after connecting my ipod touch to the computer saying "iTunes has stopped Working" Then another box would pop up saying that when a solution becomes available, it will notify me or something to that effect. Since then I have tried everything I possible could think of like reinstalling itunes and changing my msconfig settings. I have been on countless forums as well looking for someone who has my exact same problem and the solutions presented their are not working for my situation. If anyone could help me get iTunes back working on my system, that would be great. Thanks

    I have exactly the same problem, please, if anyone can help, solution is well received.
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  • Hello friends, my itunes has stopped working. and the problem report stated the following: Fault Module Name:     KERNELBASE.dll   Fault Module Version:     6.1.7601.17514.................. please can anybody help me?hello friends, my itunes has stopped w

    Hello everybody> my itunes has stopped working and the problem report stated the following:
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      Application Name:    iTunes.exe
      Application Version:    10.5.3.3
      Application Timestamp:    4f14cc3d
      Fault Module Name:    KERNELBASE.dll
      Fault Module Version:    6.1.7601.17514
      Fault Module Timestamp:    4ce7b8f0
      Exception Code:    80000003
      Exception Offset:    0003381b
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
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    Are you seeing a similar message when launching QuickTime Player?
    What security software is installed on the computer? Have you tried testing in an admin account or after uninstalling tthe security software?
    Use one of the following articles to guide you through removing iTunes and the related QuickTime files.
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • ITunes has stopped working (iTunes store only) Help!

    Not sure what happened, but just week, I keep getting the message 'iTunes has stopped working.'
    I just downloaded and installed iTunes 10.5.
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    Application Name:          AppleMobileDeviceService.exe
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    Application Timestamp:          4a5d2d41
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    Fault Module Version:          2.50.39.0
    Fault Module Timestamp:          4a5d2d41
    Exception Code:          c0000005
    Exception Offset:          0000e98f
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          1033
    Additional Information 1:          e5a3
    Additional Information 2:          26f8b4ad5e847652d8a5e03abc22db9d
    Additional Information 3:          cc8a
    Additional Information 4:          48ab9676060c5b7d1a8b2efa207c5b2b
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    I have the same problem.  I have tried to re-install Quicktime but it won't allow me.  When I go to the Control Panel to the Programs to delete it, it shows the icon but it won't uninstall it as it says that it isn't there saying that the resource isn't available.  When I download Quicktime from scratch and try to install it again, it says that it can't install as there is a newer version installed (it says 7.3.3 as the one installed and its also the one I'm trying to install).  I've followed previous articles in trying to delete every trace of quicktime and itunes (to include the temp files and common files) and still it says that its gone but won't reinstall saying that there's a newer version already installed and it can't proceed.  I've totally deleted all traces of all Apple items (per an apple article) and reinstalled everything but the Quicktime is still being a pain and not working.  Any help given would be greatly appreciated.

  • I keep getting "itunes has stopped working" help please ,daughter is frantic to use xmas present

    Need a bit of help ,computer keeps saying "itunes has stopped working " and then "a problem has caused prog to stop working etc" when i follow links nothing happens and the same info comes up.Please help.

    This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    Does iTunes start in Safe Mode?
    Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
    Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
    It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
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  • Had to uninstall mobile device helper because a window kept coming up every 45 sec. saying it had stopped working. It wouldn't stop and online support said uninstall it.Well I did,now if I want to access iTunes store it pops up the iTunes has stop working

    Was advised to uninstall mobile device helper because a window kept popping up about every 45 seconds saying it had stopped working.Uninstalled it that took care of that problem,but now I have a new one.I can't access the iTunes store.Every time I click the store icon a window pops up saying iTunes has stopped working.Any suggestions anyone.

    anyone?
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    Problem Event Name:    APPCRASH
      Application Name:    AppleMobileDeviceService.exe
      Application Version:    17.88.0.7
      Application Timestamp:    4e66ceff
      Fault Module Name:    kernel32.dll
      Fault Module Version:    6.0.6002.18005
      Fault Module Timestamp:    49e038c0
      Exception Code:    c06d007f
      Exception Offset:    0001e124
      OS Version:    6.0.6002.2.2.0.768.3
      Locale ID:    1033
      Additional Information 1:    fd00
      Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
      Additional Information 3:    fd00
      Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
    but the fault module name changes on me. sometimes it's kernel32.dll, and sometimes it's something else, and i've already tried using task manager /find str but it doesn't help.

  • Please help!!! first green screen, now "itunes has stopped working"

    Hi, please, anyone - I need help
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