ITunes has stopped working on my system since 10.4....

As I've been doing system updates, I reached a point where iTunes became unstable at best, and not functional since 10.5. I was wondering if my video card is out dated and causing the problem, or is my library in the wrong location. My hard drive crashed when I made the transition to Leopard which was replaced, and I still have encountered the same problems with iTunes. Now when I open iTunes, I get the menu items at the top, without any window or choices in the menu. All system updates have been completed. I'd appreciate any help or advice.

What version of iTunes are you using?
Is your QuickTime up to date?
MJ

Similar Messages

  • Anyone else keep getting "iTunes has stopped working" pop-up ever since the last update?

    Recently iTunes had issued a fix to the problem they were having with music stuttering during playback. I installed the update and no more stuttering.
    Ever since installing that update (iTunes 12.1.1.4 (64-bit), however, I keep getting a "iTunes has stopped working" pop-up, and it closes down. This is constantly happening to me. I uninstalled iTunes and re-installed it, and it is still happening quite often.
    Hopefully Apple is aware of this, and will issue yet another update.
    Has anyone else experienced this too, or is it just me?

    Hi Wi_Writer,
    Are you getting the iTunes error message when you connect a device to iTunes or only during playback with a connected device?  The resource below provides some additional troubleshooting steps for this scenario.
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
    https://support.apple.com/en-us/HT203356
    Regards,
    Judy

  • TS1717 Ever since I downloaded and installed iTunes64Setup.exe  v. 6.0.1, it crashes on my Windows 7 system, with the useless message, "iTunes has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program an

    iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
    "iTunes has stopped working.  A problem [unspecified] caused the program to stop working correctly.  Windows will close the program and notify you IF a solution is available."  I cannot get out of this loop and it renders my iPad HD useless.  I tried calling the Apple Store but was referred by an automated system to this web site.  I tried looking up the problem in the FAQ but it didn't help.
    merylew

    Hi there Nok Saensanoh,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    -Griff W.

  • Since Aug '14 MS Patch Tue, iTunes has stopped working

    I have 2 instances of iTunes running on 2 different Windows 7 64bit machines. Both are crashing out since the Microsoft patches were installed on Wednesday, 8/13/14. I have uninstalled iTunes and reinstalled completely removing all Apple programs from Control Panel. I rebooted and reinstalled and it is still crashing out with 'iTunes has stopped working' and a prompt to close the program. I have also gone back to a previous restore point before the most recent MS patches. I then uninstalled iTunes, I reinstalled the MS patches, rebooted, and then reinstalled iTunes. This did not resolve the issue.

    Hi there gabrewer55,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    -Griff W. 

  • Since update, when I click on iTunes store I get message that iTunes has stopped working fault module StackHash_e8ad Problem event BEX

    Since updating iTunes, I can open iTunes, view my apps, music, movies, etc. But when I click on iTunes store I get an error message that iTunes has stopped working. The fault module name: StackHash_e8ad Problem Event: BEX. Already tried reinstall several times and tried all the tips and advanced tips on the iTunes troubleshooting page. HELP!!!

    Try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • Printing from within iTunes has stopped working since my last iTunes update.

    Printing from within iTunes has stopped working since my last iTunes update. Using Toshiba Satellite Pro Windows 7 and HP printer.

    That's too bad.
    If/when help is truly desired, try providing some specifics of what is occurring, such as any errors that may occur when attempting to print and what specifically is attempting to be printed.

  • Every time I try to import a CD I get "iTunes has stopped working"

    I updated to the new 9.0.3.15 version of ITunes a couple of weeks back and ever since I have not been able to import CD's?
    It seems it works with every else syncing etc but not importing CD's.
    Every time I try to import a CD it will start then within a few seconds I get the message "iTunes has stopped working" and another message saying Windows is looking for a solution.
    I have tried going into Control Panel and Programs and repairing the installation but no luck.
    Anyone know how I can fix this.

    I can see messages for other programs that have had issues but nothing for iTunes.
    Hmmmm.
    Maybe try provoking the error another two or three times, taking a careful note of the time showing on the PC. Now head back into the Action Center. Is there a problem report for any application or operating system component that appears regularly at the same time as the iTunes errors?
    If so, paste a copy of a typical error report for that in a reply. (Fingers crossed that might get us a bit closer to understanding what is afoot.)

  • "Itunes has stopped working" in Windows Vista 64bit

    I am at my wits end!  My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message.  "Windows is checking for a solution" follows but nothing is ever found.
    I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware.  I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.
    I've also done the sfc /scannow which showed some file issues but none that looked to be a problem.  One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.
    When I check the details on the crash this is the info that I get:
    I've tried just about everything I could find I still keep having this problem.  Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash.  Here is the info I get about the crash:
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iTunes.exe
    Application Version:    10.2.1.1
    Application Timestamp:    4d756476
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.0.6002.18327
    Fault Module Timestamp:    4cb7341c
    Exception Code:    c0000005
    Exception Offset:    00030226
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    1033
    Additional Information 1:    fd00
    Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:    fd00
    Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
    Does anybody have any ideas or hints?  Would upgrading to Windows 7 potentially fix this problem?
    HELP!!!!!

    If we're talking about the (third-party, not-produced-by-AMD) ATI Tray Tools utility, the drivers for the utility are a bit scruffy. They've caused some trouble for the QuickTime Player since before the itunes versions 10.x came out, but after a while the issues started to ramify through to iTunes as well as QuickTime. The precise nature of the symptoms seems to depend on which combination of iTunes/QuickTime versions and ATI Tray Tool versions you've got, too.
    On a 64-bit system, it's probably worth trying first adding iTunes.exe to the Auto 2d/3d and osd exception list. But just recently someone got past this sort of thing by disabling "Show FPS" on a 32-bit system:
    Re: "iTunes has stopped working"

  • "iTunes has stopped working" - i need help! urgently :(

    Hi, I am having a major problem with my iTunes program. Until about a week ago iTunes was working fine on my Vista Home Premium. One morning this week I got up and tried to turn it on and suddenly a box would pop up after about 10-20 secs after connecting my ipod touch to the computer saying "iTunes has stopped Working" Then another box would pop up saying that when a solution becomes available, it will notify me or something to that effect. Since then I have tried everything I possible could think of like reinstalling itunes and changing my msconfig settings. I have been on countless forums as well looking for someone who has my exact same problem and the solutions presented their are not working for my situation. If anyone could help me get iTunes back working on my system, that would be great. Thanks

    I have exactly the same problem, please, if anyone can help, solution is well received.
    Thanks.

  • Itunes "has stopped working" windows solution? HELP ME

    this has beeng going on for about a week, one day i went to itunes and all of all sudden said itunes has stopped working. I have uninstalled itunes and quicktime, and reinstalled. I also searched the forums and did everything what everyone suggests. I located all the files removed them, did a virus check, spyware, adware. Installed itunes and then quick time separtely but still nothing. I just dont know what else to do. Do i have to whipe my whole hard drive and start from scratch. I dont care about my songs because they arent from itunes but just imported cds i just feel like somewhere there is a corrupt itunes file or what not. please someone help me, i dont like having my ipod work with windows media player?
    HELP HELP

    Ok, the person above had the right idea:
    Basically you need to remove ALL traces of iTunes and quicktime before reinstalling. Since you have Vista, its a little bit of a pain in the butt.
    1) Go to your control panel and open "Program and Files" or whatever it is
    2) Uninstall iTunes but do not reboot the computer yet.
    3) Uninstall Quicktime, and any other apple products (Software Update and Media Devices)
    4) Reboot.
    5) Open "My Computer" and then your main drive (typically C:), scroll down to "Program Files." Verify iTunes and Quicktime folders do not exist. If they still exist, delete them.
    6) Go back to C: and highlight the "Windows" folder
    7) Go to the folder "System 32", and delete the Quicktime information in there.
    8) Next, go to "Windows/User" and highlight each individual user's AppDate folder. Delete any "Apple" folders (it should only be Quicktime and iTunes information).
    9) Finally, go to your user "Music" and move all your music to another location. Delete the iTunes cache files, including artwork. Reboot. You do not "have" to reboot, but why not.
    10) Reinstall iTunes and Quicktime.
    Please note: If you have just installed Ace Mega Codecs, that may be causing a conflict. It may just be a coincidence that I installed this (twice) and iTunes went down (twice), but who knows.
    I hope that fixed your problems!

  • Windows 7 - 'iTunes Has Stopped Working' Window Repeatedly Popping Up

    Hi there, I've encountered a problem that I couldn't fix myself so I'm hoping someone can impart with some knowledge.
    The dreaded 'iTunes has stopped working' window pops up constantly, and continues to reappear again and again. Even navigating to this forum, finding the right place to post and typing this very question is a pain as it has popped up about 7 times since I started typing it. If I leave my laptop alone for a few minutes, I come back and there's about 15 windows open saying the same thing. This is super annoying as I'm trying to get some work done, but any ounce of productivity I have is stifled by this. I am very close to headbutting the screen before I throw my laptop into oncoming traffic on the street below.
    I've tried restarting the system, shutting it down and leaving it off for a bit, ending any iTunes-related processes in Task Manager but all have failed.
    I'm using Windows 7 Home Premium 64-bit SP1
    HP Pavilion G6 
    4GB RAM
    Any help will be greatly appreciated, thanks.

    Hi there 46Villan,
    I understand that you are seeing an issue with iTunes for Windows and you are getting a recurring error message on your computer. I understand how this would be frustrating to you and would stifle productivity. In order to help you troubleshoot this issue, I suggest that you perform the steps found in the following article:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
    http://support.apple.com/en-us/HT203206
    If the issue continues after attempting those steps, you may need to consider uninstalling then reinstalling iTunes and its related components completely:
    Remove and Reinstall iTunes and other software components from Windows XP - Apple Support
    http://support.apple.com/en-us/ht1925
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • "Itunes has stopped working" Windows Vista

    Hello, my itunes stopped working about a week ago, and I haven't had the time to research it until now.
         Itunes hasnt been able to start since then and I am just getting "Itunes has stopped working"
         I've tried reinstalling itunes and quicktime a few times but that hasn't worked either.
         I've also tried to delete any itunes and quicktime files that i can but I am not too good with that either..
         I am assuming there is something more to it that I can't figure out so I decided to try here.
          Below is my problem report:
         Problem Event Name:          APPCRASH
         Application Name:          iTunes.exe
         Application Version:          10.3.1.55
         Application Timestamp:          4deec351
         Fault Module Name:          StackHash_065a
         Fault Module Version:          6.0.6002.18327
         Fault Module Timestamp:          4cb73436
         Exception Code:          c0000374
         Exception Offset:          000b06fc
         OS Version:          6.0.6002.2.2.0.768.3
         Locale ID:          1033
         Additional Information 1:          065a
         Additional Information 2:          77ab9f9e35afc9382e21f27a490987aa
         Additional Information 3:          be10
         Additional Information 4:          9aa3c78089368d7699200e3d77d007be
    Any help is appreciated, Thank you

    I have the same problem. Itunes hangs and then can't be closed down. Only reboot helps.
    Log Name:      Application
    Source:        Application Hang
    Date:          7/8/2011 4:04:42 PM
    Event ID:      1002
    Task Category: (101)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxxx
    Description:
    The program iTunes.exe version 10.3.1.55 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: f8c
    Start Time: 01cc3d68487ac350
    Termination Time: 60000
    Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
    Report Id:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Hang" />
        <EventID Qualifiers="0">1002</EventID>
        <Level>2</Level>
        <Task>101</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-07-08T21:04:42.000000000Z" />
        <EventRecordID>62767</EventRecordID>
        <Channel>Application</Channel>
        <Computer>xxxxx</Computer>
        <Security />
      </System>
      <EventData>
        <Data>iTunes.exe</Data>
        <Data>10.3.1.55</Data>
        <Data>f8c</Data>
        <Data>01cc3d68487ac350</Data>
        <Data>60000</Data>
        <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
        <Data>
        </Data>
        <Binary>55006E006B006E006F0077006E0000000000</Binary>
      </EventData>
    </Event>

  • "iTunes has stopped working" error in Vista

    Hey all,
    This question is for my cousin. He has iTunes installed on Vista. It has been working before. It came up with this error, seen on www.ashrat.id.au/itunes.jpg
    He has uninstalled iTunes and re-installed it several times. He also downloaded and installed the latest version of 8.0.1, of course rebooting the computer after installation.
    Nothing odd seems to have happened beforehand to cause this. However, does anyone have any suggestions to fix the problem? This error comes up nearly right away when launching iTunes and the main interface doesn't show.
    Thanks in advance for any help.

    Same problem here with Vista Ultimate Edition and ITunes 8.0.1.11. I get the "ITunes has stopped working" generic Vista error msg. Quicktime v755.90.70 also gives the same generic message. I've done the "slash and burn" uninstall method for both Itunes & QuickTime as outlined in the support section (remove both apps, remote QT add-ins in \Windows\system32, run the MSI installer cleaner from MS) reboot, re-install and still no luck.
    I've also disabled DEP system-wide (since Itunes cannot be configured to run without DEP), I've run Itunes as "administrator", and even tried running it in Vista Safe Mode but still am still not able to run either application.
    A bit deeper analysis into the Eventlog / Application log reveals the following:
    "Faulting application QuickTimePlayer.exe, version 7.55.90.70, time stamp 0x48ba1f5c, faulting module QuickTimePlayer.exe, version 7.55.90.70, time stamp 0x48ba1f5c, exception code 0xc0000409, fault offset 0x0000130d, process id 0x1ba4, application start time 0x01c94752a45e7550."
    and for Itunes....
    "Faulting application iTunes.exe, version 8.0.1.11, time stamp 0x48e41bb0, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x646f4320, process id 0x1a88, application start time 0x01c9475198965590."
    I'm really stuck at this point with no real way to get Itunes to work. I'd really, really prefer not to reload Vista. Any ideas would be greatly appreciated.

  • ITunes has stopped working ...Running Windows 7(64)

    I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
    I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks.  During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    I have worked through the following knowlege bulletins (nothing has fixed my problem):
    (a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
    (b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
    (c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
    (d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
    (e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
    the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
    Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board. 
    Here is the information I found under Event Viewer:
    ==================================================================
    Log Name:      Application
    Source:        Application Error
    Date:          11/27/2011 11:46:01 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Theresa-HP
    Description:
    Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
    Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
    Exception code: 0xc000000d
    Fault offset: 0x00026b72
    Faulting process id: 0x13b0
    Faulting application start time: 0x01ccad3d27f6b2ff
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
    Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
        <EventRecordID>9927</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Theresa-HP</Computer>
        <Security />
      </System>
      <EventData>
        <Data>iTunes.exe</Data>
        <Data>10.5.1.42</Data>
        <Data>4ebf7d7c</Data>
        <Data>MSVCR80.dll</Data>
        <Data>8.0.50727.6195</Data>
        <Data>4dcddbf3</Data>
        <Data>c000000d</Data>
        <Data>00026b72</Data>
        <Data>13b0</Data>
        <Data>01ccad3d27f6b2ff</Data>
        <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
        <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
        <Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
      </EventData>
    </Event>
    ==================================================================
    It seems that I am not alone in having this problem!  Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
    Thanks for listening,
    Theresa
    PS - someone recommended uninstalling Apple Quick Time Player.  I don't have Quick Time Player.

    I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
    The following solution worked for me:
    COPY    QTMovieWin.dll
    FROM    c:\program files (x86)\common files\apple\apple application support\
    INTO     c:\program files (x86)/iTunes

  • Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

    I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
    Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

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