ITunes has stopped working on Vista, help!!

Earlier today, my iTunes was working fine. But then a friend of mine wanted me to download software that included a program called "Quicktime Alternative." I was skeptical but decided to try it our anyways. After the installation of a few things, my iTunes, along with my Quicktime, has stopped working. These are the errors I get when I try to open iTunes (Quicktime has the same error except anywhere it says iTunes, it says Quicktime)
[IMG]http://i224.photobucket.com/albums/dd235/Longhornfreak94/iTunes_Fail.jpg[/IMG]
[IMG]http://i224.photobucket.com/albums/dd235/Longhornfreak94/iTunes_Fail2.jpg[/IMG]
I've tried uninstalling/reinstalling a few times, with no luck. I uninstalled all the files that I had previously installed at the recommendation of my friend. Still nothing. Any ideas?
Can anyone help? All help is greatly appreciated!

Those QuickTime alternatives will frequently break itunes, because iTunes depends on a good QuickTime installation. itunes uses hte Qt audio & video codecs.
See if you can download and install this QuickTime standalone. That should get iTunes working again. Make sure to get the version withOUT itunes.
http://www.apple.com/quicktime/download/

Similar Messages

I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

a further message box states that Data Execution Prevention has closed the program.
Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

"iTunes has stopped working" - i need help! urgently :(

Hi, I am having a major problem with my iTunes program. Until about a week ago iTunes was working fine on my Vista Home Premium. One morning this week I got up and tried to turn it on and suddenly a box would pop up after about 10-20 secs after connecting my ipod touch to the computer saying "iTunes has stopped Working" Then another box would pop up saying that when a solution becomes available, it will notify me or something to that effect. Since then I have tried everything I possible could think of like reinstalling itunes and changing my msconfig settings. I have been on countless forums as well looking for someone who has my exact same problem and the solutions presented their are not working for my situation. If anyone could help me get iTunes back working on my system, that would be great. Thanks

I have exactly the same problem, please, if anyone can help, solution is well received.
Thanks.

I am getting itunes has stopped working, can anyone help

I am getting "itunes has stopped working"

This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device

Itunes has stopped working?? HELP ME!

I have been getting the error message "itunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." everytime I try to open itunes. It doesn't open at all, just gives me this message. I've uninstalled and reinstalled over and over and over, 3 times today! Each time trying to make sure that I uninstalled every little thing. I dont know what else to do! I'm using Vista. PLEASE HELP!

Hi whydoyouhatemeapple,
If you are having launch or unexpected quit issues with iTunes on your Windows machine, you may find the troubleshooting steps outlined in the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden

I just received a refurbished replacement iphone and now while syncing I get "itunes has stopped working"...help???

I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.

This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott

ITunes has Stopped Working in Vista

Browsing this forum, I see quite a few people are having trouble with the newest version of iTunes.
Ever since I upgraded to iTunes 7.5 a few weeks ago on my 32-bit Vista Ultimate, the program will no longer run. When I try to start iTunes, I get a message saying "iTunes has stopped working. Windows can check online for a solution to the problem." Also, whenever I start up Windows, I get a similar message saying "iTunesHelper Module has stopped working."
When I tell Windows to check online for a solution, it just gives me a page telling me there's a newer version of iTunes, but it is the newest version that I'm trying to run.
Any thoughts?

This solution has worked on one of my 4 computers so I can't guarantee but it might be worth a try.
Uninstall Itunes and Quicktime. Reboot your computer
Empty out the recycle bin
Use Search to locate any and all files and folders that reference itunes or quick time. Of course do not touch your music folder.
Delete all these references to itunes and quick time.
Reboot.
Download a standalone version of Quick time and install.
Download Itunes (I used version 7.4.1 that I obtained from Oldapps.com.)
Once this was done I was able to run itunes on my laptop. I did upgrade to 7.5 but I could not get my sons nano 8GB to sync so I reverted back to 7.4.1 and it works just fine.
I have yet to get itunes working on My wifes vista laptop and it quit working on my XP desktop some time ago (I have never used it and wouldn't care except my son just bought the nano) Itunes a version prior to 7.4 was running on my sons laptop until he upgrade to 7.5 when he bought the nano, just last Friday, and 7.5 totally borked things up. Aside note is that his hard drive crashed a day later, but I don't think that had anything to do with it.
If you read through this board you will find that itunes and windows are not getting along well at all. If you have a "new" ipod be it nano, classic or what ever I beleive you must use version 7.4 or newer. It seems to me that if Apple really wants floks to buy these things they should be sure the primary piece of software is stable and works!

"iTunes has stopped working" grrr, any help?

Well this happend last night. i had just gotten a bunch of songs and i was putting them on itunes, everything was fine. i always need to create an ACC version of everything as my music is saved on to an external hard drive (if thats not plugged in iTunes cant find the music, therefor cant play my music.) and then a pop up messege from windows said "iTunes has stopped working" and it didnt give me any other choice but to close the program. i tried a few more times before looseing my paticence and gave up and turned of the laptop. then today i found an album i wanted to put on, i put in the disk worked fine i could listen to the music clicked import CD then came up with the annoying messege again
now i am really annoyed and i just want to get my itunes working, without loosing all my music. any help? thank you

i always need to create an ACC version of everything as my music is saved on to an external hard drive (if thats not plugged in iTunes cant find the music, therefor cant play my music.) and then a pop up messege from windows said "iTunes has stopped working" and it didnt give me any other choice but to close the program.
First we need to check your precise version number, Katy. In iTunes, go "Help > About iTunes", and wait for the version number to scroll up from the bottom of the screen.
If it says *iTunes 10.1.0.54,* we need to update you to iTunes 10.1.0.56. The 10.1.0.56 version may not show up for you in Apple Software update, so you'll probably need to get the 10.1.0.56 installer from the Apple Website, as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

"Itunes has stopped working" Windows Vista

Hello, my itunes stopped working about a week ago, and I haven't had the time to research it until now.
     Itunes hasnt been able to start since then and I am just getting "Itunes has stopped working"
     I've tried reinstalling itunes and quicktime a few times but that hasn't worked either.
     I've also tried to delete any itunes and quicktime files that i can but I am not too good with that either..
     I am assuming there is something more to it that I can't figure out so I decided to try here.
      Below is my problem report:
     Problem Event Name:          APPCRASH
     Application Name:          iTunes.exe
     Application Version:          10.3.1.55
     Application Timestamp:          4deec351
     Fault Module Name:          StackHash_065a
     Fault Module Version:          6.0.6002.18327
     Fault Module Timestamp:          4cb73436
     Exception Code:          c0000374
     Exception Offset:          000b06fc
     OS Version:          6.0.6002.2.2.0.768.3
     Locale ID:          1033
     Additional Information 1:          065a
     Additional Information 2:          77ab9f9e35afc9382e21f27a490987aa
     Additional Information 3:          be10
     Additional Information 4:          9aa3c78089368d7699200e3d77d007be
Any help is appreciated, Thank you

I have the same problem. Itunes hangs and then can't be closed down. Only reboot helps.
Log Name:      Application
Source:        Application Hang
Date:          7/8/2011 4:04:42 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxx
Description:
The program iTunes.exe version 10.3.1.55 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f8c
Start Time: 01cc3d68487ac350
Termination Time: 60000
Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Report Id:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-07-08T21:04:42.000000000Z" />
    <EventRecordID>62767</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxxx</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>10.3.1.55</Data>
    <Data>f8c</Data>
    <Data>01cc3d68487ac350</Data>
    <Data>60000</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>
    </Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Itunes has stopped working...help

I can open itunes but cant get into itunes store! "itunes has stopped working. Windows will close program and notify if a solution is available..help!

Hello, jerrywise.
Thank you for visiting Apple Support Communities.
Experiencing issues such as this when connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H.

"iTunes has stopped working" blue Vista error screen.

have had iTunes for years, recently tried to open it and was told that iTunes has stopped working despite not having been open.
i've tried:
searching online for a problem,
sending the info to windows,
uninstalling and then reinstalling it,
"repairing" iTunes via the add/remove program box in the control panel,
opening a mp3 file into iTunes from window's explorer,
clicking shift while opening iTunes,
installing iTunes onto a USB stick and then opening that one,
and every time it simply says "iTunes has stopped working".
this is the problem details if anyone can decifer a way to fix it from these:
" Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 8.0.2.20
Application Timestamp: 4925c4fe
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48ba2f35
Exception Code: c0000005
Exception Offset: 75211040
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: ccee
Additional Information 2: ed2e373106b19650228e783b04e6d843
Additional Information 3: 30df
Additional Information 4: 224df50555dbbe8da9f0a6bc044007cd
any ideas.
please.
Message was edited by: edwardsego

right sorted, for some reason quicktime hadn't been properly unpacked. searched for it on the start menu search bar and it configured itself and can not open iTunes again.

Itunes wont open. itunes has stopped working message Please help!!

I had itune 10.1 working just normal, and suddenly it wont open.
even before that, 1st problem i had was with Quick time, i couldnt uninstall it, kept saying newer version of Quick time installed..or something like that. and i figured out to install itunes without unstalling quick time. (thanks to Google) and was working fine for a month, and suddenly, now iTune wont open. I tried unstalling it, and reinstalled... that's pretty much i can do now!! still no hope!! (btw, I use Vista, 32bit!) Please help me... here's what Problem report shows..
" stopped working"
Problem Event Name:
BEX
Application Name:
iTunes.exe
Application Version:
10.6.1.7
Application Timestamp:
4f71aced
Fault Module Name:
cryptdlg.dll_unloaded
Fault Module Version:
0.0.0.0
Fault Module Timestamp:
4549bd25
Exception Offset:
69431040
Exception Code:
c0000005
Exception Data:
00000008
OS Version:
6.0.6002.2.2.0.768.3
Locale ID:
1033
Additional Information 1:
fd00
Additional Information 2:
ea6f5fe8924aaa756324d57f87834160
Additional Information 3:
fd00
Additional Information 4:
ea6f5fe8924aaa756324d57f87834160
and another report: "stopped responding and was closed"
Description
         A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:    AppHangB1
Application Name:    iTunes.exe
Application Version:    10.5.0.142
Application Timestamp:    4e9243f2
Hang Signature:    6a2d
Hang Type:    2048
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Hang Signature 1:    579344e9ab62a3902d6e00f558f404ca
Additional Hang Signature 2:    1748
Additional Hang Signature 3:    8fb4784d6c7db48473361b5a4e821ea6
Additional Hang Signature 4:    6a2d
Additional Hang Signature 5:    579344e9ab62a3902d6e00f558f404ca
Additional Hang Signature 6:    1748
Additional Hang Signature 7:    8fb4784d6c7db48473361b5a4e821ea6
PLEASE HELP ME..... MUCHO GRASSYASS!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

"Itune has stopped working" error message HELP!

I tried to open up the itune program, double clicks, no response and an error message pops up saying "Itunes stopped working" and then it sends an error report to Microsoft. What do i do? I tried re-installing. SafeMode start. deleted files that were maybe corrupted, as stated in Apple support forums.

Try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues to start with.
Otherwise, for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Itunes has stopped working. Please help

this what shows up in my problem report
Problem Event Name:
APPCRASH
Application Name:
iTunes.exe
Application Version:
10.5.3.3
Application Timestamp:
4f14cc3d
Fault Module Name:
KERNELBASE.dll
Fault Module Version:
6.1.7601.17651
Fault Module Timestamp:
4e2111c0
Exception Code:
80000003
Exception Offset:
00033e2e
OS Version:
6.1.7601.2.1.0.256.48
Locale ID:
1033
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789

JaMMyJaM, you have the simplest solution and least "dangerous."
My iTunes wasn't crashing or stopping... it was just really SLOW to open. Like as in 60-120 seconds slow. I dug around looking for a large file and found the Cache.db file was bloated to 96MB. No idea why or how. Rather than delete (and risk who knows what), I just renamed it to *.OLD and itunes came up in 19 seconds. Not great, but better. And so far, the program has not created a new cache.db.
I had previously uninstalled Bonjour and thought that had helped, but then I was back to 60 sec+ next day. Mysterious!
For the record: Win7 Pro, x64, 40GB or more music files, sync with iPhone and iPad.

ITunes has stopped working. Please Help Me!!

I'm having a huge problem, and I have tried everything I know to fix it. My iTunes was working fine up until a few days ago. I upgraded to the newest version..and when i went to add some files to my ipod a few days later this happened:
iTunes will load up fine. I will go to add some files to my library, and it will not add them. I will try and transfer files to my ipod that are already in my library, and it will not transfer them. So i thought maybe there was a bug in the newest version..or that maybe it didnt install correctly. So, I uninstalled it and reinstalled it again. Same problem. So I uninstalled it, and reinstalled an older version (6.0.1). Same problems. So I uninstalled that version. Tried doing a system restore, and then installing it again. Still the same problem. After that uninstall, I installed version 4.0.something. And it would let me add stuff to the library, etc. But when i went to transfer the stuff to my ipod, it said that my ipod update version was highewr than 6.0 and that it couldnt transfer the songs. So I figured that maybe since this version was working, that maybe all those other attempts were bad installs or something. So i checked for the updates,a nd updated it back up to 7.0.1, and here I sit with the same problem again.
I cannot figure out what to do.
Someone please help me!!!

i forgot to add that itunes recognizes my ipod when it is connected..and also when itunes is first opened i can select a folder and add it to the library, and it will. but when i select another one to add. it will not add anything after that.
when i click on the x to close it out..or choose file/exit..it will not do anything. but it never says "not responding" or gives me any type of error message. i have to force it to close out.

ITunes has stopped working on Vista, help!!

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