Itunes has stopped working problem , appcrash

Hi every one
I faceing this problem every time I tried lunch itunes, I tried to uninstall and reinstall itunes many time but still facing same problem
My OS is Win 7 64 bit
Thanks and waiting

Lets try something a little more draastic.
Do a complete uninstall of iTunes and related programs using the method here:
http://support.apple.com/kb/HT1923
restart you PC.
Download and install iTunes
http://www.apple.com/itunes/download/
If you need QuickTime it's here:
http://www.apple.com/quicktime/download/win.html

Similar Messages

  • I am trying to open my itunes and it says itunes has stopped working, problem event says APPCRASH???

    ITUNES OPENS AND  THEN ERROR MESSAGE COMES UP SAYING ITUNES HAS STOPPED WORKING AND THE PREBLEM EVENT NAME SAYS APPCRASH WITH A LOAD OF OTHR INFO
    UPDATED QUICKTIME BUT ITS STILL THE SAME, CANT UPGRADE ANY NEW VERSIONS AS IT WONT LET ME GET THAT FAR
    ANY ADVICE??

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • "iTunes has stopped working" problem

    Hello everyone!
    When I opened my iTunes this morning, a dialog box that says "iTunes has stopped working" appeared. I tried to reboot my PC and reinstall iTunes but still the problem continues to show up. Can anybody help me?
    Here are some that may help you figure out the solution. Im using Vista btw
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iTunes.exe
    Application Version:    10.3.1.55
    Application Timestamp:    4deec351
    Fault Module Name:    StackHash_f4c9
    Fault Module Version:    6.0.6001.18538
    Fault Module Timestamp:    4cb733dc
    Exception Code:    c0000374
    Exception Offset:    000b0dbc
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    1033
    Additional Information 1:    f4c9
    Additional Information 2:    b4dfd03f46348f2e4333ae06a0f014f6
    Additional Information 3:    b7a9
    Additional Information 4:    af571f1efb4d64250a40363c4d77e983
    Hope to hear from someone soon!

    You're welcome, Renzo!
    The aftershocks continue, sadly. Some parts of the eastern suburbs are having to be abandoned, because the damage from the liquefaction effect would take several years to remediate (assuming that we don't get any further large 5s or 6s). Our house is okay, but services keep getting damaged after the large shocks.
    Can't really tell when it's going to be over, too. Canterbury is situated over a mosaic of North-South-running and East-West-running faults created about 50 million years ago. They've mostly been dormant for a long time, but after the big quake in September a bunch of them have been destabilised. So they keep popping (which is what produces the ongoing big aftershocks).

  • I found a solution for my "iTunes has stopped working" problem

    iTunes was opening ok but would only play music; if I tried doing anything else like importing music or even navigating around it would crash with a "itunes has stopped working" message and shut down.
    I uninstalled and reinstalled iTunes twice with no luck. I searched for hours for a solution and finally figured it out.
    What the problem was is a corrupt user profile. I determined this by creating a new user account on my computer, opening itunes under this new account, and doing the things that would make it crash under my original account.
    Since it worked fine under my new account, I had to then transfer all of my user profile info from my previous account to my new one. Which is kind of a pain in the butt but not too bad.
    There are instructions for doing this on the Microsoft site. One thing to make sure if that you setup the new account as an admin (the way I did it, per the instructions, was to setup a third account that transferred the files from the original to the new account) and to share all files under the user profile with "Everyone" so that they can be copied and transferred. I did have trouble trying to copy all of the files at once and paste. It didn't work. So I ended up copying individual folders and pasting them into the new account. You only need to do this with the folders that contain your individual data, e.g. My Music, My Pictures, etc. The way I figured out which folders and files to transfer was trying to open them under the new account. If they wouldn't open, they didn't need to be transferred. Anyway, rely on Microsoft instructions for this, I'm not a computer wiz myself.
    Hope this helps someone because it took me a couple of days to figure it out!

    Adobe CS4 products were never meant to be transferred. It breaks the licensing and you get this error.
    There is a License Recovery tool for the Mac, download that from:
    Error "Licensing has stopped working" | Mac OS
    For OSX 10.7 and above you can try fixing it using the Python Script and Terminal app. If you succeed, this will save you from Plan B, reinstalling Photoshop and illustrator plus all the updates.
    So basically
    Open Terminal
    Type sudo and leave a space
    Then download and unpack the LicenseRecovery111 dmg.
    Inside you will find the License Recovery folder and inside that you will see "LicenseRecover.py
    Drag LicenseRecover.py into the Terminal Window and press "enter"   You should see this:
    Enter your admin password. Ignore the fact that the cursor does not move and press Enter again.
    Follow the instructions, and when done, you can quit the Terminal.
    It should then be repaired. Try starting your programs.

  • Itunes has stopped working problem event name appcrash

    Hi every one
    I faceing this problem every time I tried lunch itunes, I tried to uninstall and reinstall itunes many time but still facing same problem
    My OS is Win 7 64 bit
    Thanks and waiting

    Lets try something a little more draastic.
    Do a complete uninstall of iTunes and related programs using the method here:
    http://support.apple.com/kb/HT1923
    restart you PC.
    Download and install iTunes
    http://www.apple.com/itunes/download/
    If you need QuickTime it's here:
    http://www.apple.com/quicktime/download/win.html

  • ITunes has stopped working - iTunes 12.1

    I just updated iTunes 12 to 12.1 on two Windows 7 x64 systems. On both systems, iTunes fails to run now although 12.0 ran perfectly.
    Upon clicking on the iTunes program icon, I get a dialog:
              Runtime Error!
              Program:  C:\Program Files\iTunes\iTunes.exe
              This application has requested the Runtime to terminate it in an unusual way.
              Please contact the application's support team for more information.
    This is followed by a second Windows crash dialog on my first system:
              iTunes has stopped working
              Problem Signature:
                    Problem Event Name:                APPCRASH
                   Application Name:                       iTunes.exe
                   Application Version:                    12.1.0.71
                   Application Timestamp:              54c76235
                   Fault Module Name:                    KERNELBASE.dll
                   Fault Module Version:                 6.1.7601.18409
                   Fault Module Timestamp:            5315a05a
                   Exception Code:                          c000041d  
                   Exception Offset:                         000000000000940d
                   OS Version:                                 6.1.7601.2.1.0.256.48
                   Locale ID:                                   1033
                   Additional Information 1:             b956
                   Additional Information 2:             b956b0c787c12b5653b9ee496e31c42e
                   Additional Information 3:             2fe2
                   Additional Information 4:             2fe2087e98073ca074b5d037e75ccb2c
    On my second system, there is a slightly different failure:
              iTunes has stopped working
              Problem Signature:
                    Problem Event Name:                APPCRASH
                   Application Name:                       iTunes.exe
                   Application Version:                    12.1.0.71
                   Application Timestamp:              54c76235
                   Fault Module Name:                   btmmhook.dll
                   Fault Module Version:                6.3.0.6300
                   Fault Module Timestamp:          4c5239cd
                   Exception Code:                         40000015
                   Exception Offset:                        000000000001a3ee
                   OS Version:                                6.1.7601.2.1.0.256.48
                   Locale ID:                                   1033
                   Additional Information 1:             87cb
                   Additional Information 2:             87cb48742dd7844ff1df33721f990ecd
                   Additional Information 3:             9d5c
                   Additional Information 4:             9d5c064844e6d8e27291889a991b03f2
    None of these failures ever occurred previously with my configurations (including 12.0) with iTunes. And no, the video compatibility version (64-bit installer with 32-bit payload) doesn't fix these problems either. And I cannot find any copy of the 12.0 version to revert to!!!
    Clearly this update wasn't sufficiently tested before being released. Help!!!!
              - Dov

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
    tt2

  • Itune has stopped working

    I sync my iPad. iOS 4.3.3  with itune 10.4   can't  sync photo. window shown.
    Itune has stopped working  and report these
    app crash. ของQuickTime ครับ ลองหาจากอากู้แล้วยังไม่สามารถแก้ได้ครับ รบกวนตามรายละเอืยดด้านล่างครับ
    itune has stopped working
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.4.0.80
    Application Timestamp: 4e262cf4
    Fault Module Name: QuickTime.qts
    Fault Module Version: 7.69.80.9
    Fault Module Timestamp: 4cf4536a
    Exception Code: c0000005
    Exception Offset: 001cd746
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1054
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Hello Robele
    Check out the articles below for troubleshooting issue with iTunes, just pick the one that is for your operating system on your computer.
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • ITunes has stopped working - would appreciate assistance

    The only thing that was done was I backed up and synched two iPhone 5's. Several hours later I reopened iTunes and recieved the following error:
    iTunes has stopped working
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    iTunes.exe
      Application Version:    11.0.5.5
      Application Timestamp:    520e4d27
      Fault Module Name:    KERNELBASE.dll
      Fault Module Version:    6.1.7601.18015
      Fault Module Timestamp:    50b83c8a
      Exception Code:    c06d007e
      Exception Offset:    0000c41f
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    Windows 7 Ultimate 64 bit
    I have searched the forum but was unable to find any results. Thank you.

    Hi TxParamedic,
    If you are having launch issues with iTunes, you may find the following article helpful:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Regards,
    - Brenden

  • I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name='APPCRASH'. The Fault Module Name=iTunes.dll. The fault module version=11.1.5.5. Anyone has a solution?

    I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?

    Hello, philos188. 
    Thank you for visiting Apple Support Communities.
    Here are a couple troubleshooting articles that I would recommend going through.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    iTunes for Windows: Unable to install or open
    http://support.apple.com/kb/ts5376
    Cheers,
    Jason H.

  • TS3297 Every time I go to the itunes store, i get a message saying Itunes has stopped working and must close  Problem Event Name:     APPCRASH

    Every time I go to the itunes store, I get the pop up "Itunes has stopped working and must close"
    Under Details are : Problem Event Name:  APPCRASH

    Hello, Hal R. 
    Thank you for the question.  Try the steps in the article below as they may help with the issue that you are experiencing with iTunes becoming unresponsive or unexpectedly closing. 
    iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Jason H.

  • HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7.  Message shows that iTunes has stopped working.  This happens every time.  I have updated iTunes Software.  Will not solve the problem.  What is wrong

    I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded.  When I click on the iTunes Store Box, Nothing happens except for a message that reads:
              iTunes has stopped working.
    The following items give me a choice, but no answer comes up.  The computer will shut down the website.
              "Check online for a solution and close the program"
              "Close the program."
    There is an item below the box that is selectable for View problem details.  When clicked a long list of items show up.  I have listed some of the problems as written, but I do not understand them.  I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version.  How can we go back and download an earlier version of iTunes?
         Here are some of the Problem Details:
         "Problem signature:  APPCRASH
         Application Name:     iTunes.exe
         Application Version:  11.0.1.12
         Application Timestamp:  50c8fc7e"

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • Can't download iTunes to new PC lap top. "Itunes has stopped working, event name APPCRASH"

    Hi
    On hols my lap top died and I replaced it while away - so Lap top is Fijian, but my Apple I Tunes account is British - in case that's relevant.
    Trying to download iTunes to the lap top, (windows 7) but I get the same error each time.  I have tried uninstalling and reinstalling the software several times.
    Error message says "iTunes has stopped working" and the details says the following...
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.6.1.7
    Application Timestamp: 4f71aced
    Fault Module Name: QuickTime.qts
    Fault Module Version: 6.0.0.71
    Fault Module Timestamp: 3d2d0310
    Exception Code: c0000005
    Exception Offset: 0013afd8
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: 87ab
    Additional Information 2: 87abfdde4e44868a2d32f6948e899598
    Additional Information 3: c382
    Additional Information 4: c382d1e4d72a2899b9052b0e96ec9563
    Really appreciate any advice, as I NEED to download thepetebox and the new Spiritualized albums for my beach time !!
    Thanks

    Fault Module Name: QuickTime.qts
    Fault Module Version: 6.0.0.71
    Taken at face value, that's an exceptionally old version number for that QuickTime component.
    Do you have the QuickTime Player installed on your system at the moment? If so, is that also currently failing to launch (with or without an error message)?

  • Itunes has Stopped working error. i keep getting this error iv rebooted reinstalled it was working fine till i lost power and turned my computer back on. now nothing i do seems to fix it im running windows 7 64 bit. this is the problem details box thing

    This is the problem details that come up with the box that says itunes has stopped working windows will close program..etc
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.4.1.10
    Application Timestamp: 4e4e1904
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7600.16850
    Fault Module Timestamp: 4e211485
    Exception Code: 80000003
    Exception Offset: 0001280c
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:

    I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
    The following solution worked for me:
    COPY    QTMovieWin.dll
    FROM    c:\program files (x86)\common files\apple\apple application support\
    INTO     c:\program files (x86)/iTunes

  • Hello friends, my itunes has stopped working. and the problem report stated the following: Fault Module Name:     KERNELBASE.dll   Fault Module Version:     6.1.7601.17514.................. please can anybody help me?hello friends, my itunes has stopped w

    Hello everybody> my itunes has stopped working and the problem report stated the following:
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    iTunes.exe
      Application Version:    10.5.3.3
      Application Timestamp:    4f14cc3d
      Fault Module Name:    KERNELBASE.dll
      Fault Module Version:    6.1.7601.17514
      Fault Module Timestamp:    4ce7b8f0
      Exception Code:    80000003
      Exception Offset:    0003381b
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    can anybody help me?

    Are you seeing a similar message when launching QuickTime Player?
    What security software is installed on the computer? Have you tried testing in an admin account or after uninstalling tthe security software?
    Use one of the following articles to guide you through removing iTunes and the related QuickTime files.
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Itunes has stopped working Vista - ntdll.dll problem

    Hi,
    I've been having a problem with my itunes for the last month or so...
    Whenever I try to open itunes, it comes up with the "itunes has stopped working" message and won't open.  This is the problem data I found.
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.5.2.11
    Application Timestamp:          4ee0844d
    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.0.6002.18327
    Fault Module Timestamp:          4cb73436
    Exception Code:          80000003
    Exception Offset:          0004884e
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          2067
    Additional Information 1:          fd00
    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:          fd00
    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160
    I have a Sony Vaio VGN-FW31M series laptop, I've done multiple de-install/re-install of itunes & quicktime - without positive results.
    Quicktime is working fine
    Itunes crashes - if I deconnect the PC of the internet -iTunes will start.
    Any help would be GREATLY appreciated.  Please let me know if there is anything else you need to help me with this.  Thanks for taking the time to help.

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iTunes.exe
    Application Version:    10.5.2.11
    Application Timestamp:    4ee0844d
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.0.6002.18327
    Fault Module Timestamp:    4cb7341c
    Exception Code:    80000003
    Exception Offset:    00010004
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    1033
    Additional Information 1:    fd00
    Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:    fd00
    Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
    Mine says the same thing, and I've tried unintalling then reinstalling and it won't work. I'm pretty sure I did it right too cuz I used the older post I saw and the tut on uninstalling all componets of itunes and apple.

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