ITunes has stopped working.  Problem with iTunes Helper Module

After i installed the 7.3.1 iTUNES update for my windows VISTA, i keep getting iTunes has stopped working, and a message saying there is a problem with iTunes Helper Module.. I've tried to re-install and everything.. Can anyone help me out?

here you go
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunesHelper.exe
Application Version: 7.3.1.3
Application Timestamp: 468d67e8
Fault Module Name: QuickTimeStreamingAuthoring.qtx
Fault Module Version: 7.2.0.240
Fault Module Timestamp: 4684a83a
Exception Code: c0000005
Exception Offset: 00016c09
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 18fe
Additional Information 2: f42ba5cd8b2ed31f18b99a5ea46137af
Additional Information 3: 4735
Additional Information 4: ae0a749503b699b3b75d581a3dbfd557
Extra information about the problem
Bucket ID: 466198587

Similar Messages

  • I found a solution for my "iTunes has stopped working" problem

    iTunes was opening ok but would only play music; if I tried doing anything else like importing music or even navigating around it would crash with a "itunes has stopped working" message and shut down.
    I uninstalled and reinstalled iTunes twice with no luck. I searched for hours for a solution and finally figured it out.
    What the problem was is a corrupt user profile. I determined this by creating a new user account on my computer, opening itunes under this new account, and doing the things that would make it crash under my original account.
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    Hope this helps someone because it took me a couple of days to figure it out!

    Adobe CS4 products were never meant to be transferred. It breaks the licensing and you get this error.
    There is a License Recovery tool for the Mac, download that from:
    Error "Licensing has stopped working" | Mac OS
    For OSX 10.7 and above you can try fixing it using the Python Script and Terminal app. If you succeed, this will save you from Plan B, reinstalling Photoshop and illustrator plus all the updates.
    So basically
    Open Terminal
    Type sudo and leave a space
    Then download and unpack the LicenseRecovery111 dmg.
    Inside you will find the License Recovery folder and inside that you will see "LicenseRecover.py
    Drag LicenseRecover.py into the Terminal Window and press "enter"   You should see this:
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    Follow the instructions, and when done, you can quit the Terminal.
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  • Itunes "has stopped working" windows solution? HELP ME

    this has beeng going on for about a week, one day i went to itunes and all of all sudden said itunes has stopped working. I have uninstalled itunes and quicktime, and reinstalled. I also searched the forums and did everything what everyone suggests. I located all the files removed them, did a virus check, spyware, adware. Installed itunes and then quick time separtely but still nothing. I just dont know what else to do. Do i have to whipe my whole hard drive and start from scratch. I dont care about my songs because they arent from itunes but just imported cds i just feel like somewhere there is a corrupt itunes file or what not. please someone help me, i dont like having my ipod work with windows media player?
    HELP HELP

    Ok, the person above had the right idea:
    Basically you need to remove ALL traces of iTunes and quicktime before reinstalling. Since you have Vista, its a little bit of a pain in the butt.
    1) Go to your control panel and open "Program and Files" or whatever it is
    2) Uninstall iTunes but do not reboot the computer yet.
    3) Uninstall Quicktime, and any other apple products (Software Update and Media Devices)
    4) Reboot.
    5) Open "My Computer" and then your main drive (typically C:), scroll down to "Program Files." Verify iTunes and Quicktime folders do not exist. If they still exist, delete them.
    6) Go back to C: and highlight the "Windows" folder
    7) Go to the folder "System 32", and delete the Quicktime information in there.
    8) Next, go to "Windows/User" and highlight each individual user's AppDate folder. Delete any "Apple" folders (it should only be Quicktime and iTunes information).
    9) Finally, go to your user "Music" and move all your music to another location. Delete the iTunes cache files, including artwork. Reboot. You do not "have" to reboot, but why not.
    10) Reinstall iTunes and Quicktime.
    Please note: If you have just installed Ace Mega Codecs, that may be causing a conflict. It may just be a coincidence that I installed this (twice) and iTunes went down (twice), but who knows.
    I hope that fixed your problems!

  • "iTunes has stopped working" problem

    Hello everyone!
    When I opened my iTunes this morning, a dialog box that says "iTunes has stopped working" appeared. I tried to reboot my PC and reinstall iTunes but still the problem continues to show up. Can anybody help me?
    Here are some that may help you figure out the solution. Im using Vista btw
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iTunes.exe
    Application Version:    10.3.1.55
    Application Timestamp:    4deec351
    Fault Module Name:    StackHash_f4c9
    Fault Module Version:    6.0.6001.18538
    Fault Module Timestamp:    4cb733dc
    Exception Code:    c0000374
    Exception Offset:    000b0dbc
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    1033
    Additional Information 1:    f4c9
    Additional Information 2:    b4dfd03f46348f2e4333ae06a0f014f6
    Additional Information 3:    b7a9
    Additional Information 4:    af571f1efb4d64250a40363c4d77e983
    Hope to hear from someone soon!

    You're welcome, Renzo!
    The aftershocks continue, sadly. Some parts of the eastern suburbs are having to be abandoned, because the damage from the liquefaction effect would take several years to remediate (assuming that we don't get any further large 5s or 6s). Our house is okay, but services keep getting damaged after the large shocks.
    Can't really tell when it's going to be over, too. Canterbury is situated over a mosaic of North-South-running and East-West-running faults created about 50 million years ago. They've mostly been dormant for a long time, but after the big quake in September a bunch of them have been destabilised. So they keep popping (which is what produces the ongoing big aftershocks).

  • I am trying to open my itunes and it says itunes has stopped working, problem event says APPCRASH???

    ITUNES OPENS AND  THEN ERROR MESSAGE COMES UP SAYING ITUNES HAS STOPPED WORKING AND THE PREBLEM EVENT NAME SAYS APPCRASH WITH A LOAD OF OTHR INFO
    UPDATED QUICKTIME BUT ITS STILL THE SAME, CANT UPGRADE ANY NEW VERSIONS AS IT WONT LET ME GET THAT FAR
    ANY ADVICE??

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • "itunes has stopped working" when closing itunes Windows Vista

    Since November 2007, when I close itunes, I get Windows Vista error "itunes has stopped working" This got worse when it corrupted the itunes library itl file. I deinstalled QT and itunes version 7.5, and went back to version 7.4.3.1 - but the problem persists.
    I believe this problem started with the install of version 7.5
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    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 7.4.3.1
    Application Timestamp: 46f9e539
    Fault Module Name: StackHash_0afa
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdc9
    Exception Code: c0000374
    Exception Offset: 000af1c9
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033
    Additional Information 1: 0afa
    Additional Information 2: 2684fb59c11da8d751eea2c524906956
    Additional Information 3: 7e99
    Additional Information 4: 6fb64e982f7c00dccfe5a07cd555cadb

    I am running Windows 8.1 and iTunes 11.1.3.8.  I found a simple solution by browsing through the support communities.  Here it is:   Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
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  • ITunes crashing saying "iTunes has stopped working while running iTunes Match

    My iTunes is crashing while running iTunes Match saying iTunes has stopped working - I think it may be because at the 25000 song limit but I get no message or warning - just crashes. Would like to keep songs in library while deleted from cloud - can you do that?

    Hi,
    Yes but you need to create a new blank library.
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  • AppleMobileDeviceHelper has stopped working - Vista with itunes 7.7.0.43

    All..
    I have just installed itunes 7.7.0.43 (downloaded from apple.com not via itunes update)on my Vista machine (SP1). When I now launch itunes I get a barrage of windows reporting that "AppleMobileDeviceHelper has stopped working" a new box opens every 10 secs or so.
    This as you can guess cannot be right..
    Anyone else get this and I guess do we have to wait for a fix..?

    I'm having this problem too.
    I'm new to Vista, couldn't find a way to copy the text of the error window itself, but here is a copy of information from the area you mentioned (some of the information is different in every error event):
    + System
    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2008-07-10T16:22:49.000Z
    EventRecordID 4185
    Channel Application
    Computer GatewayFX
    Security
    - EventData
    AppleMobileDeviceHelper.exe
    7.8.420.0
    486c96e2
    Secur32.dll
    6.0.6001.18000
    4791a777
    c0000005
    000021b3
    4714
    01c8e2a931f94e2e
    Log Name: Application
    Source: Application Error
    Date: 7/10/2008 9:22:49 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: GatewayFX
    Description:
    Faulting application AppleMobileDeviceHelper.exe, version 7.8.420.0, time stamp 0x486c96e2, faulting module Secur32.dll, version 6.0.6001.18000, time stamp 0x4791a777, exception code 0xc0000005, fault offset 0x000021b3, process id 0x4714, application start time 0x01c8e2a931f94e2e.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-07-10T16:22:49.000Z" />
    <EventRecordID>4185</EventRecordID>
    <Channel>Application</Channel>
    <Computer>GatewayFX</Computer>
    <Security />
    </System>
    <EventData>
    <Data>AppleMobileDeviceHelper.exe</Data>
    <Data>7.8.420.0</Data>
    <Data>486c96e2</Data>
    <Data>Secur32.dll</Data>
    <Data>6.0.6001.18000</Data>
    <Data>4791a777</Data>
    <Data>c0000005</Data>
    <Data>000021b3</Data>
    <Data>4714</Data>
    <Data>01c8e2a931f94e2e</Data>
    </EventData>
    </Event>

  • "Adobe Setup has stopped working" problem with XP, not Vista

    Adobe has posted a tech note to work around the "Adobe Setup has stopped working" for Vista:
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    The install goes fine, but any subsequent updates for the suite fail.  Once the failure occurs, InDesign and other apps will refuse to open.  I can't even right-click a file in Windows Explorer or it also results in a crash (I am guessing to the CS Drive and Bridge additions to the contextual menu).  The main apps that fail to update appear to be the same ones mentioned for Vista:
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    Have any others run into this problem using XP and not Vista?

    here you go
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iTunesHelper.exe
    Application Version: 7.3.1.3
    Application Timestamp: 468d67e8
    Fault Module Name: QuickTimeStreamingAuthoring.qtx
    Fault Module Version: 7.2.0.240
    Fault Module Timestamp: 4684a83a
    Exception Code: c0000005
    Exception Offset: 00016c09
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 18fe
    Additional Information 2: f42ba5cd8b2ed31f18b99a5ea46137af
    Additional Information 3: 4735
    Additional Information 4: ae0a749503b699b3b75d581a3dbfd557
    Extra information about the problem
    Bucket ID: 466198587

  • After updating itunes to 10.5.2 i get an "itunes has stopped working" message and itunes closes.

    When i am not connected to the internet it works so I'm thinking it has something to do with the Itunes store. I have tried unistalling and re-installing Itunes and it still does not work. Someone please help me I haven't used Itunes in 2 days.

    did u fix it yet?
    if u did can u help me cuz i havent use my itunes in like 3 days and its driving me crazy

  • I have just updated itunes to 10.7 and now my videos and flims will not play. I get a message saying itunes has stopped working. Can you help

    I have just updated itunes to 10.7 and now my videos and flims will not play.

    This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
    The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
    Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
    Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
    Scott

  • ITunes has stopped working - Windows 7 - Please help

    Problem signature:
      Problem Event Name:          BEX
      Application Name:          iTunes.exe
      Application Version:          11.0.1.12
      Application Timestamp:          50c8fc7e
      Fault Module Name:          QuickTime.qts_unloaded
      Fault Module Version:          0.0.0.0
      Fault Module Timestamp:          50890e09
      Exception Offset:          70d61040
      Exception Code:          c0000005
      Exception Data:          00000008
      OS Version:          6.1.7601.2.1.0.768.3
      Locale ID:          1033
      Additional Information 1:          0a9e
      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:          0a9e
      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
    Tried uninstalling and reinstalling 3 times, nothing. Can someone please help me? Thasnk you.

    I have the same problem.  I have tried to re-install Quicktime but it won't allow me.  When I go to the Control Panel to the Programs to delete it, it shows the icon but it won't uninstall it as it says that it isn't there saying that the resource isn't available.  When I download Quicktime from scratch and try to install it again, it says that it can't install as there is a newer version installed (it says 7.3.3 as the one installed and its also the one I'm trying to install).  I've followed previous articles in trying to delete every trace of quicktime and itunes (to include the temp files and common files) and still it says that its gone but won't reinstall saying that there's a newer version already installed and it can't proceed.  I've totally deleted all traces of all Apple items (per an apple article) and reinstalled everything but the Quicktime is still being a pain and not working.  Any help given would be greatly appreciated.

  • Itunes has stopped working problem event name appcrash

    Hi every one
    I faceing this problem every time I tried lunch itunes, I tried to uninstall and reinstall itunes many time but still facing same problem
    My OS is Win 7 64 bit
    Thanks and waiting

    Lets try something a little more draastic.
    Do a complete uninstall of iTunes and related programs using the method here:
    http://support.apple.com/kb/HT1923
    restart you PC.
    Download and install iTunes
    http://www.apple.com/itunes/download/
    If you need QuickTime it's here:
    http://www.apple.com/quicktime/download/win.html

  • Itunes has stopped working problem , appcrash

    Hi every one
    I faceing this problem every time I tried lunch itunes, I tried to uninstall and reinstall itunes many time but still facing same problem
    My OS is Win 7 64 bit
    Thanks and waiting

    Lets try something a little more draastic.
    Do a complete uninstall of iTunes and related programs using the method here:
    http://support.apple.com/kb/HT1923
    restart you PC.
    Download and install iTunes
    http://www.apple.com/itunes/download/
    If you need QuickTime it's here:
    http://www.apple.com/quicktime/download/win.html

  • Everytime I open up itunes I can listen to my music, but one I connect it to my IPod, it says "ITunes has stopped working" and then it shuts down. How do I fix this problem?

    Everytime I open up Itunes I can listen to my music, but once I connect it to my IPod, it says "ITunes has stopped working" and then ITunes ***** down. How do I fix this problem?

    Hi The Funkster,
    The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
     How to troubleshoot iTunes Match - Apple Support
    http://support.apple.com/en-us/TS4054
    I hope this information helps ....
    - Judy

  • ITunes has stopped working - iTunes 12.1

    I just updated iTunes 12 to 12.1 on two Windows 7 x64 systems. On both systems, iTunes fails to run now although 12.0 ran perfectly.
    Upon clicking on the iTunes program icon, I get a dialog:
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              Program:  C:\Program Files\iTunes\iTunes.exe
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              Please contact the application's support team for more information.
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                   Application Name:                       iTunes.exe
                   Application Version:                    12.1.0.71
                   Application Timestamp:              54c76235
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                   Additional Information 2:             b956b0c787c12b5653b9ee496e31c42e
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                   Additional Information 4:             2fe2087e98073ca074b5d037e75ccb2c
    On my second system, there is a slightly different failure:
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              Problem Signature:
                    Problem Event Name:                APPCRASH
                   Application Name:                       iTunes.exe
                   Application Version:                    12.1.0.71
                   Application Timestamp:              54c76235
                   Fault Module Name:                   btmmhook.dll
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                   Exception Offset:                        000000000001a3ee
                   OS Version:                                6.1.7601.2.1.0.256.48
                   Locale ID:                                   1033
                   Additional Information 1:             87cb
                   Additional Information 2:             87cb48742dd7844ff1df33721f990ecd
                   Additional Information 3:             9d5c
                   Additional Information 4:             9d5c064844e6d8e27291889a991b03f2
    None of these failures ever occurred previously with my configurations (including 12.0) with iTunes. And no, the video compatibility version (64-bit installer with 32-bit payload) doesn't fix these problems either. And I cannot find any copy of the 12.0 version to revert to!!!
    Clearly this update wasn't sufficiently tested before being released. Help!!!!
              - Dov

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
    tt2

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