ITunes has stopped working properly.

iTunes has stopped working properly.

Ok.
3 days ago, for no apparent reason my itunes stopped working.
This only happens after it has "synced" with the itunes store and prepares to upload remaining songs.
NOTHING has changed since then other than downloading latest itunes (11.1...whatever) which i was recommended to do after it stopped working.
I am using windows 7
Latest itunes version (for windows)
I have thousand of songs in icloud, which were uploading fine until 3 days ago.
Windows message reads something like: Itunes has stopped working properly, windows will now close the programme blah blah balh.
Bit annoyed. Tried copying the dll file from QT that somebody mentioned earlier. Also tried "repairing" programme and re-downloading update.
Not working still!!!! HELP PLEASE!!!

Similar Messages

When I open iTunes, I am told that iTunes has stopped working properly

Apologies if I am opening a discussion thread that has already been covered, but I failed to find the same issue in the Community.
When I start iTunes it briefly opens but then I am told that iTunes has stopped working and that Windows is looking for a solution. A further message then tells me that a problem caused the programme to stop working correctly. Windows will close the programme and notify me if a solution is found.
So far no solution has been forthcoming. I have uninstalled iTunes and downloaded fresh install but the problem still exists.
I have pasted the following Problem report. I am running Vista with Service Pack 2 - 32 bit version.
Hope someone can help please.
Product
iTunes
Problem
Stopped working
Date
27/05/2012 17:08
Status
Report Sent
Problem signature
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.1.7
Application Timestamp:    4f71aced
Fault Module Name:    ntdll.dll
Fault Module Version:    6.0.6002.18541
Fault Module Timestamp:    4ec3e3d5
Exception Code:    80000003
Exception Offset:    0004878e
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    2057
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

Hi Shorty2949,
Thanks for using Apple Support Communities. This article has some steps you can try if iTunes stops responding after launching:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Cheers,
- Ari

I have downloaded itunes numerous times with no success. When I click the icon it says that "itunes has stopped working" and then says that "itunes was not installed properly. It provides an error message code, but it overlayed by another message.

I downloaded itunes. It initially indicated that the download was successful, however, when I click the itunes icon, it says "ituns was not installed properly". It then gives me the message "itunes has stopped working"

Not completely sure. But if you think it is an iTunes issue...... follow through this: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
ALSO, if you feel like all your music will be gone as well follow through these 2:
> Downloading past purchases from App Store, iBookstore, and iTunes Store
> How to use your iPod to move your music to a new computer
IF YOU THINK ITS A COMPUTER ISSUE, RESTART YOUR COMPUTER BEFORE DOING ALL THIS.

I can't open Itunes on my laptop. "Itunes has stopped working. A problem causes the program to stop working correctly. windows will close the program and notify you if a solution is available" is the message. what is the problem here?

I can't open my Itunes program in my laptop computer with windows 8. the message is "Itunes has stopped working. A problem causess the program to stop working properly. windows will close the program and notify you if a solution is available". I reboot the machine, Uninstall and re install the Itune program, stilll the same message pops up.

The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file.

"iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.

Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access.

Itunes Has Stopped Working, Program closes

I have recently just updated my Itunes and it has stopped working. This happened in a previous updated version, but after a reinstall i was able to get it to work. This time it did not work, and I can't seem to find a way to get the program to work now.
The error looks like this...
I open itunes from shortcut on desktop or exe file from program file
I see itunes is opened up, i can see my playlists/songs everything
Before i get a chance to do anything windows pops up with a window and says
"Itunes has stopped working...windows is checking for a solution to the problem...A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available.
I can only click on the "close program" button.
I have tried a reinstall twice now, and am lost for ideas on how to fix this. I'm not amazing at troubleshooting problems, so I've posted the error that shows up in my event log. Any help would be appreciated so i can continue to use the itunes store, and update my iphone.
Dell Vostro 1510
Windows Vista Home Basic 32-bit
Service Pack 2
Version=1
EventType=APPCRASH
EventTime=129022629143916684
ReportType=2
Consent=1
UploadTime=129022629169746684
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=9.0.2.25
Sig[2].Name=Application Timestamp
Sig[2].Value=4ae90227
Sig[3].Name=Fault Module Name
Sig[3].Value=QuickTimeH264.qtx
Sig[4].Name=Fault Module Version
Sig[4].Value=7.64.17.73
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4aa21f41
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000587a4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6002.2.2.0.768.2
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fd00
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=ea6f5fe8924aaa756324d57f87834160
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=fd00
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ea6f5fe8924aaa756324d57f87834160
UI[2]=C:\Program Files\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files\iTunes\iTunes.exe

Good job posting the event log entry, Charlie.
Sig[3].Name=Fault Module Name
Sig[3].Value=QuickTimeH264.qtx
Okay, taken at face value this is suggesting there's a problem with your QuickTime (which makes sense in context, because iTunes requires a properly functioning QuickTime in order to run).
So, let's first try swapping out your existing QuickTime.
Head into your "Uninstall a program" control panel. Uninstall QuickTime.
Next, we'll clear away any leftover QuickTime program files or folders.
Restart your computer.
After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on. Open the Windows folder. Open the System32 folder.
Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Right-click the Recycle Bin and choose Empty Recycle Bin.
Restart the PC and download and save a copy of the QuickTime standalone installer to your hard drive (get the one that doesn't mention iTunes):
http://www.apple.com/quicktime/download/
Install QuickTime by doubleclicking the QuickTimeInstaller.exe file.
Restart again, and try launching iTunes again. Does it launch without the error this time?

"iTunes has stopped working" blue Vista error screen.

have had iTunes for years, recently tried to open it and was told that iTunes has stopped working despite not having been open.
i've tried:
searching online for a problem,
sending the info to windows,
uninstalling and then reinstalling it,
"repairing" iTunes via the add/remove program box in the control panel,
opening a mp3 file into iTunes from window's explorer,
clicking shift while opening iTunes,
installing iTunes onto a USB stick and then opening that one,
and every time it simply says "iTunes has stopped working".
this is the problem details if anyone can decifer a way to fix it from these:
" Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 8.0.2.20
Application Timestamp: 4925c4fe
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48ba2f35
Exception Code: c0000005
Exception Offset: 75211040
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: ccee
Additional Information 2: ed2e373106b19650228e783b04e6d843
Additional Information 3: 30df
Additional Information 4: 224df50555dbbe8da9f0a6bc044007cd
any ideas.
please.
Message was edited by: edwardsego

right sorted, for some reason quicktime hadn't been properly unpacked. searched for it on the start menu search bar and it configured itself and can not open iTunes again.

Itunes has stopped working on windows

My itunes has stopped working on BOTH of my windows computers. HELP!

I was prompted for a quicktime update yesterday and ever since I can't connect my ipod. message says ipod has been detected but could not be identified properly. suggested i uninstall and reinstall itunes, which i did. still no success.

StackHash_5a3a itunes has stopped working

I know yall probably get this alot, but my itunes hasn't worked for over a year, and ive tried everything at least once a month, heres some of my symptoms and things ive tried
-Quicktime works fine
-Itunes wont open at all ("itunes has stopped working")
-i deleted all the hidden quicktime folders in the system32 folder
-i deleted Apple common files/itunes folder and uninstalled apple support
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: StackHash_5a3a
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000374
Exception Offset: 000b06fc
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 5a3a
Additional Information 2: 59eb74986bcb75e6a7e75aee3b5caf31
Additional Information 3: be69
Additional Information 4: 82eb3b8bdf5643df5c56b250ee269ba0
Also according to a website i found called stackhash.com it says:
"StackHash_5a3a is a module used to bucket (correlate) Windows Error Reporting crashes into a WinQual event where the crashes are likely to have the same underlying cause."
When i search for winqual and windows error reporting files i get nothing though
Thanks very much for any possible help
Ian

The quick.ime file is a Windows system file, so that can stay. (It helps display some East Asian languages.)
Is your QuickTime Player currently launching properly? (Often a StackHash indicates trouble with QuickTime componentry down in the system files, but sometimes it'll be indicating some other issue with iTunes. The mark of the QuickTime-componentry-related Stackhashes is that the QuickTime Player won't launch either.)

ITunes has stopped working/SyncServer has stooped working

iTunes boots up and about 5-10 seconds later I receive the iTunes has stopped working message. When I click on the "Check online for solution and close the program" button it tells me that SQLite 3 has stopped working properly and a new version is available. The link takes me to the SQLIte page which is confusing. I've tried to downlaod what looks like download install files and even coping files. Can anyone tell me if SQLite is really the problem or how to download the files correctly. I'll also get the SyncServer has stopped working when I plug in my iPhone.

When I click on the "Check online for solution and close the program" button it tells me that SQLite 3 has stopped working properly
That suggests trouble with your Apple Application Support. (iTunes needs a properly functioning AAS in order to work correctly.)
How we try to fix it depends on if your Vista is 32-bit or 64-bit. There's links to 32-bit and 64-bit instructions in the following thread (along with links to instructions on how to determine if you're 32-bit or 64-bit):
http://discussions.apple.com/thread.jspa?threadID=2659021

How come when i plug in my ipad2 itunes gives an error "itunes has stop working"

evrytime i pen itunes it works just fine untill i plug in my ipad. everything does what it normally does untill it starts to back up. thats when itunes gives the "itunes has stop working" error. help anyone please!

In the course of your troubleshooting to date, have you worked through the following document?
iOS: Device detected but not identified properly on iTunes for Windows

ITunes has stopped working (kernel32.dll)

Hi,
Everytime i try to open iTunes i get an error message: "iTunes has stopped working".
Here's the error log:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.0.142
Application Timestamp: 4e9243f2
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16820
Fault Module Timestamp: 49952034
Exception Code: c0000005
Exception Offset: 0004736d
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1beb
Additional Information 2: 562f49e97f416fe9d7e7c794b99abd6c
Additional Information 3: 8f9f
Additional Information 4: b17724af286c8cd46f69e86465915c63
Before in "Fault Module Name" it said something like "Stackhash error" but that went away after i properly installed quick time player. I've tried many different things i read online to fix it like: Uninstalling and reinstalling, manually removing my entire library, and creating another user in the control panel then trying to run iTunes with no success.
Any help would be greatly appreciated, Let me know if you need any other information.

That one is one of your operating system files, Jay:
http://www.win7dll.info/audioses_dll.html
So, it's possible that an sfc /scannow might be of some help:
[How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7|http://support.microsoft.com/kb/929833]

Itunes has stopped working when trying store

When in iTunes 11.0.5.5 and trying to access the iTunes Store I get a message saying that iTunes has stopped working.
I have AVG 2013 FREE anti virus guard installed and know that this is working properly.
Please help?

Hi Scratche,
Thanks for visiting Apple Support Communities.
If you're still having trouble with the iTunes Store, you may find the steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy

Itunes wont open and gives me a message saying "Itunes has stopped working". What can I do to fix this?

I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???

First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)!

HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7. Message shows that iTunes has stopped working. This happens every time. I have updated iTunes Software. Will not solve the problem. What is wrong

I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
          iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
          "Check online for a solution and close the program"
          "Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
     Here are some of the Problem Details:
     "Problem signature: APPCRASH
     Application Name:     iTunes.exe
     Application Version: 11.0.1.12
     Application Timestamp: 50c8fc7e"

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

ITunes has stopped working properly.

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