"iTunes has stopped working" version 10.2.2 windows 7
I'm at my wit's end on this. I've tried uninstalling and reinstalling and following a lot of the advice of b noir (paging b noir!) on this forum, but nothing seems to work.
The crash info is below:
Faulting application name: iTunes.exe, version: 10.2.2.14, time stamp: 0x4db7cd2f
Faulting module name: VideoToolbox.dll, version: 1.0.694.3, time stamp: 0x4d87d0bf
Exception code: 0xc0000005
Fault offset: 0x0003379b
Faulting process id: 0xda8
Faulting application start time: 0x01cc1bcc0e44698b
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
Report Id: 583440a4-87bf-11e0-9f26-da932bb6f649
Clearly it's something related to VideoToolbox.dll, but when trying to uninstall/reinstall Apple Application Support with iTunes, I can't remedy the problem. iTunes continues to stop after less than 30 seconds every time it's opened.
Please help!
Thanks in advance.
Thanks for the response, b!
Sorry, I should have included all that. I'm running a Dell Vostro 1220 notebook. In addition to un/reinstalling itunes (and everything else Apple), I upgraded (or at least verified) the video, DVD, and audio drivers to make sure they were up to date with Dell's support site (though I admit I didn't look at the video card manufacturer's website).
Some more info about the machine:
Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz 2.67 GHz
Installed memory (RAM): 8.00 GB
64-bit Operating System
Display adapter: Mobile Intel(R) 4 Series Express Chipset Family
Driver date: 2/11/2011
Driver version: 8.15.10.2302
HL-DS-ST DVD+-RW GT10N ATA Device
Driver date: 6/21/2006
Driver version: 6.1.7600.16385
Conexant Pebble High Definition SmartAudio
Driver date: 3/23/2009
Driver version: 4.95.14.0
As an update: I did have some success creating a new iTunes library, and I haven't had trouble since doing that. I don't trust that this is a permanent solution, however, and it doesn't help me understand what was wrong with the old library/setup.
Any help or suggestions you can give will be much appreciated!
All the best,
Brian
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[Window Title]
Microsoft Windows
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iTunes has stopped working
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C:\Windows\system32\en-US\erofflps.txtHi and welcome to Apple Discussions, KLH.
There are a few threads discussing this issue, including this one -> http://discussions.apple.com/thread.jspa?threadID=2771714
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Also, there was a few posts asking what time zone people are in. What timezone are you in and is the computer updated?
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Hello everybody> my itunes has stopped working and the problem report stated the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.3.3
Application Timestamp: 4f14cc3d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b8f0
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Exception Offset: 0003381b
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Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
can anybody help me?Are you seeing a similar message when launching QuickTime Player?
What security software is installed on the computer? Have you tried testing in an admin account or after uninstalling tthe security software?
Use one of the following articles to guide you through removing iTunes and the related QuickTime files.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
After upgrading to version 11.0.4.4 I get a "Itunes has stopped working" message when I try to start a movie on my PC. I have updated Quick time and previous version of Itunes worked great.
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Hello, philos188.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
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http://support.apple.com/kb/ts5376
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http://support.apple.com/kb/TS1717
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