Itunes has stopped working Vista - ntdll.dll problem
Hi,
I've been having a problem with my itunes for the last month or so...
Whenever I try to open itunes, it comes up with the "itunes has stopped working" message and won't open. This is the problem data I found.
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: 80000003
Exception Offset: 0004884e
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2067
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
I have a Sony Vaio VGN-FW31M series laptop, I've done multiple de-install/re-install of itunes & quicktime - without positive results.
Quicktime is working fine
Itunes crashes - if I deconnect the PC of the internet -iTunes will start.
Any help would be GREATLY appreciated. Please let me know if there is anything else you need to help me with this. Thanks for taking the time to help.
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb7341c
Exception Code: 80000003
Exception Offset: 00010004
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Mine says the same thing, and I've tried unintalling then reinstalling and it won't work. I'm pretty sure I did it right too cuz I used the older post I saw and the tut on uninstalling all componets of itunes and apple.
Similar Messages
-
Itunes has stopped working - Vista
For the last couple of months I keep getting a message on my laptop running vista saying that "iTunes has stopped working". If I reinstall it, the program works but then after restarting a couple of times, the message comes back. The same thing happens with Quicktime also.
iTunes used to work perfectly before. I don't know what prompted it to stop working like this.
PLEASE HELP!!! I'm tired of having to uninstall and reinstall iTunes everyday.nathansgurl:
That's an odd one. If I had to guess, I would say that a virus is corrupting iTunes, requiring the reinstall. I'd like to take a look at your crash in more detail. Can you the Bucket ID for the crash? Go to Control Panels > Problem Reports and Solutions, click View Problem History, find one of the iTunes crashes and double-click on it. At the bottom, you should see a Bucket ID. What's that number? If you want, you can email it to me at <[email protected]>. Please include a link to this Discussions thread in your email.
If you haven't already, you should definitely fully update your anti-virus software and definition files and run a deep scan. -
Itunes has stopped working vista ultimate
Hi All,
I am using Vista ultimate 32bit fully updated and have itunes 7.6 installed.
Each time I open itunes an error appears saying itunes has stopped working.
Itunes 7.5 was like this but occasionally did open, however 7.6 just refuses to open at all, and after buying my nephew a 160 gig classic today for his birthday he is more than a little upset with this and would be grateful for any help solving this issue.
Apple updater software used to crash, however, since downloading itunes 7.6 that has just ran for the first time ever with no problems.
Please could someone point me to a solution to this very frustating problem. I have looked online for a uk support phonehumber for apple and can't find one, and after spending £500 on ipods in the last two weeks am a little upset wth this.I'm running Vista Home. After I upgraded to 7.0.29, I purchased 2 songs. 1-downloaded, the other did not. It does not show in purchased. But I have a receipt. So, I contacted them via eMail.
First, the reply said that they put it in my account. So, when I went to my account, it wasn't there. I wrote them back.
Second recply was that they didn't verify that it made it into my account and assured me it was not there.
Since then, when i try to signin to my account, it says, "access iTunes Store..." AND THAT IS IT. I have uninstalled the software. I have wiped out the folders. I have removed the registry keys. I have re-installed the software and I get THE SAME RESULT - "Accessing iTunes Store" and that is it.
I have tried contacting them again and again as this is now day #3 and I am getting NO replies. I have tried to find a number to call then and they don't have support any other way except eMail. My requests for help are falling on deaf ears AND THIS IS NOT THE WAY TO RUN A BUSINESS AND KEEP YOUR CUSTOMERS HAPPY. I'm sorry I ever purchased this iPod. -
Since updating iTunes, I can open iTunes, view my apps, music, movies, etc. But when I click on iTunes store I get an error message that iTunes has stopped working. The fault module name: StackHash_e8ad Problem Event: BEX. Already tried reinstall several times and tried all the tips and advanced tips on the iTunes troubleshooting page. HELP!!!
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
Every time I go to the itunes store, I get the pop up "Itunes has stopped working and must close"
Under Details are : Problem Event Name: APPCRASHHello, Hal R.
Thank you for the question. Try the steps in the article below as they may help with the issue that you are experiencing with iTunes becoming unresponsive or unexpectedly closing.
iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Jason H. -
ITunes Error Message 'iTunes has stopped working' vista
A few weeks ago my iTunes stopped working, I looked at the problems reports on my control panel and found out it was a ntdll.dll fault. I cannot fix it! I've tried to re-install itunes and quicktime and safari and still nothing.
Product
iTunes
Problem
Stopped working
Date
07/12/2011 21:11
Status
Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.1.42
Application Timestamp: 4ebf7d7c
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: 80000003
Exception Offset: 0004884e
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160crazydude5132,
Perhaps this article will help:
http://docs.info.apple.com/article.html?artnum=305042
Hope this helps,
Generik
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8) -
"iTunes has stopped working" blue Vista error screen.
have had iTunes for years, recently tried to open it and was told that iTunes has stopped working despite not having been open.
i've tried:
searching online for a problem,
sending the info to windows,
uninstalling and then reinstalling it,
"repairing" iTunes via the add/remove program box in the control panel,
opening a mp3 file into iTunes from window's explorer,
clicking shift while opening iTunes,
installing iTunes onto a USB stick and then opening that one,
and every time it simply says "iTunes has stopped working".
this is the problem details if anyone can decifer a way to fix it from these:
" Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 8.0.2.20
Application Timestamp: 4925c4fe
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48ba2f35
Exception Code: c0000005
Exception Offset: 75211040
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: ccee
Additional Information 2: ed2e373106b19650228e783b04e6d843
Additional Information 3: 30df
Additional Information 4: 224df50555dbbe8da9f0a6bc044007cd
any ideas.
please.
Message was edited by: edwardsegoright sorted, for some reason quicktime hadn't been properly unpacked. searched for it on the start menu search bar and it configured itself and can not open iTunes again.
-
Need a bit of help ,computer keeps saying "itunes has stopped working " and then "a problem has caused prog to stop working etc" when i follow links nothing happens and the same info comes up.Please help.
This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device -
I have Windows 8 64 bit. iTunes works fine with my iPHONE but when I try to go to the iTunes store it loads to about 80% and then the message "iTunes has stopped working"
COPY QTMovieWin.dll FROM c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
-
Hello everybody> my itunes has stopped working and the problem report stated the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.3.3
Application Timestamp: 4f14cc3d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b8f0
Exception Code: 80000003
Exception Offset: 0003381b
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
can anybody help me?Are you seeing a similar message when launching QuickTime Player?
What security software is installed on the computer? Have you tried testing in an admin account or after uninstalling tthe security software?
Use one of the following articles to guide you through removing iTunes and the related QuickTime files.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?
Hello, philos188.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
iTunes for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Cheers,
Jason H. -
"Itunes has stopped working" in Windows Vista 64bit
I am at my wits end! My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message. "Windows is checking for a solution" follows but nothing is ever found.
I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware. I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.
I've also done the sfc /scannow which showed some file issues but none that looked to be a problem. One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.
When I check the details on the crash this is the info that I get:
I've tried just about everything I could find I still keep having this problem. Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash. Here is the info I get about the crash:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb7341c
Exception Code: c0000005
Exception Offset: 00030226
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Does anybody have any ideas or hints? Would upgrading to Windows 7 potentially fix this problem?
HELP!!!!!If we're talking about the (third-party, not-produced-by-AMD) ATI Tray Tools utility, the drivers for the utility are a bit scruffy. They've caused some trouble for the QuickTime Player since before the itunes versions 10.x came out, but after a while the issues started to ramify through to iTunes as well as QuickTime. The precise nature of the symptoms seems to depend on which combination of iTunes/QuickTime versions and ATI Tray Tool versions you've got, too.
On a 64-bit system, it's probably worth trying first adding iTunes.exe to the Auto 2d/3d and osd exception list. But just recently someone got past this sort of thing by disabling "Show FPS" on a 32-bit system:
Re: "iTunes has stopped working" -
Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
"itunes has stopped working" when closing itunes Windows Vista
Since November 2007, when I close itunes, I get Windows Vista error "itunes has stopped working" This got worse when it corrupted the itunes library itl file. I deinstalled QT and itunes version 7.5, and went back to version 7.4.3.1 - but the problem persists.
I believe this problem started with the install of version 7.5
Below is the crash information from Vista:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.4.3.1
Application Timestamp: 46f9e539
Fault Module Name: StackHash_0afa
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 0afa
Additional Information 2: 2684fb59c11da8d751eea2c524906956
Additional Information 3: 7e99
Additional Information 4: 6fb64e982f7c00dccfe5a07cd555cadbI am running Windows 8.1 and iTunes 11.1.3.8. I found a simple solution by browsing through the support communities. Here it is: Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
This worked for me. Good luck. -
Itunes 10 has stopped working Vista
Hi,
I've been having a problem with my itunes for the last month or so...
Whenever I try to open itunes, it comes up with the "itunes has stopped working" message and won't open. This is the problem data I found.
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.2.14
Application Timestamp: 4db7cd2f
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: 80000002
Exception Offset: 00074e56
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 3d60
Additional Information 2: 8e2b6eead64a7a754a6fc793d6612a03
Additional Information 3: 6cb9
Additional Information 4: ab15448701e8c75244e4a9d8e51c4db1
I have a Sony Vaio NR series laptop, I've done multiple virus checks, reinstalls and nothing seems to work. Any help would be GREATLY appreciated. Please let me know if there is anything else you need to help me with this. Thanks for taking the time to help.THANK YOU SOOOOOOOOOOO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! That worked! I had just done a regular uninstall and then reinstall of iTunes without uninstalling the other components. You are awesome! I'm so excited to have my iTunes back!!! Thanks again! I really appreciate your help!
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