ITunes has stopped working when adding movies
This issue began today, haven't had any trouble with this before. I have my movies on my iTunes, in there perfectly fine. Today I went to add more movies to my iTunes library. I use Windows, so I went to the 'Add Files to Library...' option in the top left, added a video. It didn't take any loading time, which seemed a bit out of the ordinary, then I tried to play it and my iTunes completely crashed. When I open my iTunes back up, the movie is gone completely. I have tried restarting my iTunes, restarting my computer, reinstalling iTunes, adding movies in different ways (dragging and dropping), but nothing has worked so far.
I'm fairly sure this isn't a format issue, as it's stopped working for .m4v files and .mp4 files, I've tried converting one to the other and nothing has for it to load properly into iTunes.
Still having issues :/
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Source
iTunes
Summary
Stopped working
Date
1/10/2010 1:45 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 830098715
Anyone know how to help???Hi Zainabe_nachaby,
If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden -
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Itunes has stopped working when trying to open store
I have gone through the uninstall/reinstall many times. Redid host file. Flush dns. Have tried many things. I noticed on one conversation on here. To go to the Action Center and click on itunes. It is saying a fault in the webkit.dll. I have no clue what that means or what I need to do to fix the problem.
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Head into your Problem Reports and Solutions control panel (or the Windows 7 equivalent) and open your Problem History. Look for iTunes Problems reports that seemed to occur at the time that you had the Store troubles.
Open the reports and have a look through them. Do they all seem to say the same thing? If so, paste the contents of a typical report into a reply here. (Fingers crossed, that may give us a heads up on the cause of the errors.) -
"itunes has stopped working" when closing itunes Windows Vista
Since November 2007, when I close itunes, I get Windows Vista error "itunes has stopped working" This got worse when it corrupted the itunes library itl file. I deinstalled QT and itunes version 7.5, and went back to version 7.4.3.1 - but the problem persists.
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Below is the crash information from Vista:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.4.3.1
Application Timestamp: 46f9e539
Fault Module Name: StackHash_0afa
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 0afa
Additional Information 2: 2684fb59c11da8d751eea2c524906956
Additional Information 3: 7e99
Additional Information 4: 6fb64e982f7c00dccfe5a07cd555cadbI am running Windows 8.1 and iTunes 11.1.3.8. I found a simple solution by browsing through the support communities. Here it is: Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
This worked for me. Good luck. -
ITunes has stopped working when syncing iPad Air.
Please: someone help me....
I am at my wits ends. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that
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there are just that - suggestions.
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Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which will not improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7Try Googling "sync without iTunes".
There are free alternatives and there are not so free alternatives.
Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes? -
"iTunes has stopped working" when going to iTunes store
Opening iTunes works fine, until I click on the "iTunes store" button. The I get the message "iTunes has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This happened just after upgrading from windows 8 to 8.1
"view account" produces the same error.
Login into account works fine. (menu bar at top left; iTunes store > sign in)
I'm using iTunes 11.1.2
C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins\ is empty
Quicktime starts fine.
Unintstalled and reinstalled iTunes.
Same problem occurs in safemode (ctr shift start up).
I tried deleting the SC Info.sid* files, but problem still occurs.
Updating genius works fine.
Still occurs when running as administrator
Ran repair from the control panel on both iTunes and quicktime.
Any suggestions on what I can do about this?I am running Windows 8.1 and iTunes 11.1.3.8. I found a simple solution by browsing through the support communities. Here it is: Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
This worked for me. Good luck. -
Itunes has stopped working when i select podcasts on device sync page
since upgrading to 10.1, i cannot select podcasts from the device sync page w/o itunes crashing with the message "itunes has stopped working"
this is frustrating because i can't select what podcasts i want to sync anymore!
this is the latest of the 27 crashes reported:
Source
iTunes
Summary
Stopped working
Date
12/2/2010 2:27 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.0.56
Application Timestamp: 4ce4a7b6
Fault Module Name: iTunes.dll
Fault Module Version: 10.1.0.56
Fault Module Timestamp: 4ce4a794
Exception Code: c0000005
Exception Offset: 0077b572
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 2190210890
i saw that the ati video driver is the cause of crashing when accessing the store, but i haven't seen this problem reported here. i have a nano 3rd gen & touch 3rd gen & this happens with both.
could anyone please help me?
thanks!i cannot select podcasts from the device sync page w/o itunes crashing with the message "itunes has stopped working"
I've seen similar symptoms produced in the past when a podcast file is damaged, but it's much rarer to see that cause of trouble nowadays.
If it is a podcast file causing you grief, Jim's technique from the following post might be of some assistance when it comes to trying to track the problem file(s) down:
http://discussions.apple.com/message.jspa?messageID=10653507#10653507
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