'iTunes has stopped working' when attempting to access the store

This is driving me nuts, had this problem for almost two months now.
On my Windows 7 laptop iTunes is opening fine (able to play music etc) however trying to access the store leaves me with a 'iTunes has stopped working' error message, followed by iTunes closing.
I have NO IDEA what is causing this. I've tried numerous fixes from other threads e.g. copying Qwin files (whatever it is) to it's appropriate folder, redownloading, trying on different user accounts but no luck. I have a feeling this is to do with my account/iTunes match but cannot be certain.
On my mac iTunes works fine - I can access the store, play matched music etc.
Desperate for a fix to this! Anyone got any suggestions?
Thanks

Hello angus94,
Thank you for providing the details of iTunes unexpectedly quitting. I found an article with steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

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'Itunes Has Stpped Working' when trying to access the store

Hi all,
Having all sorts of difficulties with Itunes since upgrading to windows 7 32bit for my father in laws PC. Everytime he attempts to access the store it begins to load then comes up with the message 'Itunes has stopped working' with the following detail:-
Application Version: 10.5.1.42
Application Timestamp: 4ebf7d7c
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Offset: 00026b72
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 1228
Additional Information 2: 12286b96969d2bc3a3ef9f355143a13c
Additional Information 3: 5e7d
Additional Information 4: 5e7d626b0937c654e98863fae5761ef9
If you attempt to search for a solution on various forums there appears to be a link for this problem with issues accessing quicktime, and system 32 files. I have got no problems accessing quicktime, and i Have re-installed itunes several times, uninstalled anti-virus, turned on and off the firewall, all to no avail. At this point evertime Itunes is opened it attempts to connect to the store and crashes, so cant even listen to the music in the library.
Anybody got any ideas how to fix?
Thanks in advance
Simon

Hello angus94,
Thank you for providing the details of iTunes unexpectedly quitting. I found an article with steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

Itunes has stopped working when i go into the store

whenever i go into the store it will say that itunes has stopped working it loads about half way but then stops what is going on? how do i fix it?

I have been having the same issue the last two days. I'm using my computer, Windows 7, 64 bit, completely updated computer. Ran diagnostics which found nothing, no firewall issue, etc. Wish I could help you but I haven't found any way to fix it yet either, still running tests.

"Itunes has stopped working" when attempting to play purchased video

I have purchased multiple episodes of The Vampire Diaries from Itunes, to which I have already watched. But when I went back to watch them again, it gave me the error "itunes has stopped working". To which, itunes started up again. I tried to click it again, and got the same error message. I have a windows vista. and this problem is really making me mad. Anyone know how to fix this?

I am also having this problem and from the looks of it I'm going to have to sit back(unfortunatly) for an answere to get back to me.
I feel the same frustration as you Krazybald, I've been wanting all day to watch a movie from my purchased movies and cannot.

"iTunes has stopped working" when attempting to launch

First off, I've tried everything the Apple troubleshooting section has suggested (uninstalling iTunes+Quicktime, clearing temp file, etc), and I've yet to have any success.
This is extremely frustrating, and annoying. I've purchased at least ~$150 of iTunes store material, and I am unable to add/remove media to my multiple iTunes.
Basically, whenever I double-click the iTunes icon, I'll get the busy-cursor, and then Windows announces "iTunes has stopped working" and has no suggestions other then downloading the latest version of iTunes (which hasn't worked).
I've been a big fan of Apple products for years, and this is the first time I've had trouble with either the software, or the hardware.
Any help will be greatly appreciated.
Message was edited by: Bigtex5150

First my iPod, when plugged into the USB port, my computer kept saying that nothing was there, when i tried to upgrade my iTunes to 7.5 version, it wouldnt let me, my computer kept reading Invalid Drive: F:/, i had to use someone elses computer to make a copy of the 7.5 version on to a disk, then i was able to uploaded and run it to my computer. The second part of this trick, was having to get iTunes and my own computer to recognize that my iPod was in the USB connection, finally once i upgraded to 7.5, as soon as i plugged in my iPod into the computer, iTunes recognized it, i quickly went straight to Restore Ipod, turns out that my iPod had a "BUG" thats why the invalid F drive was showing up, thats why i could not upgrade to 7.5, and how a bug got into my ipod sense everything i have ever downloaded and uploaded has been off of Apple.s website, they assure that their songs are infected free, but i beg to differ since it took 4 years for my iPod (which was a week ago) to actually have a serious problem.

Itunes freezes at 50% when attempting to access the store on WIN7 Pro

Using a Dell Latitude with Windows 7 Pro, fully updated, and working internet - selecting the "store" from the iTunes page results in the status bar freezing at 50% and I can not access the iTunes Store. Anyone have suggestions for setting changes etc.

Did not get any responses - so did some digging and found the answer myself in other discussions.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

"iTunes Has Stopped Working" when syncing iPod Touch

So in the last few days, I've been getting an error message when I try to sync my iPod Touch 2g with software version 3.1.2. After a few seconds, I get this error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." It only happens when I plug in my iPod for syncing.
I've been up and down the message boards here looking for a solution and I can't seem to find anything that works. I've uninstalled/reinstalled quicktime, then the iTunes software, I've deleted and remade my iTunes library file... I'm just at a loss. Here's the error information windows gathered up...
Source
iTunes
Summary
Stopped working
Date
1/10/2010 1:45 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 830098715
Anyone know how to help???

Hi Zainabe_nachaby,
If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden

ITunes has stopped Working when using Ipod shuffle 3gen on Windows Vista HB

Itunes keeps shutting down when I insert my Ipod shuffle into the usb connection of my latop. I am using a Windows Vista Home Basic for an OS.
Not sure if this is a Vista, Apple issue, or something else...
I have contacted apple about this and uninstaled/reinstalled Itunes. Yet after all this, I get the same error message. The message reads:
"iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
As far as I know Vista should be compatible with iTunes and it is until I actually try to use my shuffle (newest model). Its weird because my shuffle works fine on a second computer that has Windows XP for an OS...
Does anyone have a solution to this??
Thanks in advance!

i have the same issue... but i found a workaround.. i tried 3 diff OS's . didnt change the problem. To Add apps or music to ur Ipod... simply DISCONNECT the Ipod from the PC then add files/folders to library. Then connect the ipod back to PC and sync. it has no problem adding the files that way (at least in my case) I hope this helps... Good Luck =)

I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name='APPCRASH'. The Fault Module Name=iTunes.dll. The fault module version=11.1.5.5. Anyone has a solution?

I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?

Hello, philos188.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
iTunes for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Cheers,
Jason H.

I get a message that itunes has stopped working when I try to sync photos

I get a message that itunes has stopped working when I try to sync photos. Error message says "APPCRASH ..."
Can anyone help? Thanks.

I found the file but when I added it to the list for the Data Execution Program to ignore , I received a message that the Program.x86/itunes file must have the DEP on in order to run. Anyone else having this problem ?

ITunes has stopped working when I click "Get Info"

Anyone can help me please..?
My iTunes has *stopped working* when I right click on any song click "*Get Info*". It just stop and crash. I'm on Vista 32bit. Thanks before...

Well it's working fine again.........................................I don't get it - -

Message: itunes has stopped working when I connect ipod touch-windows 7

message: "itunes has stopped working" when I connect ipod touch-using windows 7

Make sure to check your internet settings or the settings on your wi-fi server (if accessible). You may also want to make sure that your not in a place where wi-fi is obtructed.(concrete walls other machines, etc.)

"iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.

Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access.

TS1424 I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?

When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?

Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access.

'iTunes has stopped working' when attempting to access the store

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