"iTunes has stopped working" when going to iTunes store
Opening iTunes works fine, until I click on the "iTunes store" button. The I get the message "iTunes has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This happened just after upgrading from windows 8 to 8.1
"view account" produces the same error.
Login into account works fine. (menu bar at top left; iTunes store > sign in)
I'm using iTunes 11.1.2
C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins\ is empty
Quicktime starts fine.
Unintstalled and reinstalled iTunes.
Same problem occurs in safemode (ctr shift start up).
I tried deleting the SC Info.sid* files, but problem still occurs.
Updating genius works fine.
Still occurs when running as administrator
Ran repair from the control panel on both iTunes and quicktime.
Any suggestions on what I can do about this?
I am running Windows 8.1 and iTunes 11.1.3.8. I found a simple solution by browsing through the support communities. Here it is: Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
This worked for me. Good luck.
Similar Messages
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Itunes has stopped working when trying to open store
I have gone through the uninstall/reinstall many times. Redid host file. Flush dns. Have tried many things. I noticed on one conversation on here. To go to the Action Center and click on itunes. It is saying a fault in the webkit.dll. I have no clue what that means or what I need to do to fix the problem.
I did notice that when I uninstalled the last time that when I reinstalled I no longer had Quicktime. So installed that, but still no luck
I have Norton 360 and Windows 7 64 on my laptop. We also have a desktop with the same, but the desktop is able to open the store. I am a tad confused on why mine is not. I can open itunes see the library then when I hit the itunes store it sits for awhile then it comes up with itunes has stopped working. Please if someone could help.It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc.
Head into your Problem Reports and Solutions control panel (or the Windows 7 equivalent) and open your Problem History. Look for iTunes Problems reports that seemed to occur at the time that you had the Store troubles.
Open the reports and have a look through them. Do they all seem to say the same thing? If so, paste the contents of a typical report into a reply here. (Fingers crossed, that may give us a heads up on the cause of the errors.) -
I get a message that itunes has stopped working when I try to sync photos
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ITunes has stopped working when I click "Get Info"
Anyone can help me please..?
My iTunes has *stopped working* when I right click on any song click "*Get Info*". It just stop and crash. I'm on Vista 32bit. Thanks before...Well it's working fine again.........................................I don't get it - -
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Message: itunes has stopped working when I connect ipod touch-windows 7
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Make sure to check your internet settings or the settings on your wi-fi server (if accessible). You may also want to make sure that your not in a place where wi-fi is obtructed.(concrete walls other machines, etc.)
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Error "Licensing for this product has stopped working" when you launch Acrobat 9
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I'm part of service desk and my company has several thousand users of Acrobat. There has been strange issues reported since upgrading from 7.0.5 to 9.1 and a lot of them are uhappy. The latest issue is users started to receive the following error,
Error "Licensing for this product has stopped working" when you launch Acrobat 9 or Adobe Creative Suite 4 products. The link http://kb2.adobe.com/cps/405/kb405970.html#ErrorCodes has solution, but i tried everything given for 147-178, and nothing works. The users are highly frustrated. Any other possibilities? one collegue claims running simple reg cleaner could solve this issue.Wow,
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I reinstalled both from the "original media" (dmg's) with my Time Machine and 2 other external HDs connected and mounted. I had no problems with either. In fact since I was re-installing from dmg's stored on my Time Machine drive, I had to have it connected to do this. Installing Office and CS4 from the dmg's took all of twenty minutes for both with no errors at all.
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I have also retarted twice...
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Excel has stopped working when I try to launch Excel 2013 Powerpivot
Redirected from the Win 7 forum: (http://answers.microsoft.com/en-us/office/forum/office_2013_release-excel/excel-has-stopped-working-when-i-try-to-launch/01460690-abab-495f-ab5f-904f72f88668)
My system is a Windows 7 machine, 64 bit
I previously had Excel 2010 32bit with 32 both Powerpivot installed. However I am currently evaluating 64 bit Excel 2013 with Powerpivot for my company so I uninstalled Excel 2010 and installed an evaluation copy of Excel 2013 64 bit.
However whenever I launch Excel, enable Powerpivot, then click any of the Powerpivot buttons it gives me an error saying "Excel has stopped working".
I took a look in the Windows events logs and found:
Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5
Faulting module name: mscorwks.dll, version: 2.0.50727.5477, time stamp: 0x5265c8ee
Exception code: 0xc0000005
Fault offset: 0x00000000002ba203
Faulting process id: 0x3e8c
Faulting application start time: 0x01cf52a7644eda9d
Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll
Report Id: afa4f824-be9a-11e3-94ac-415645000030
I have tried uninstalling and re-installing as well as doing a Repair on my .net framework, which is the latest version.You can go to check the dll file, what's size of this dll file?
If the file size is 0 byte, you can check the link below:
http://forums.steampowered.com/forums/showthread.php?t=2735528
Also you can go to check the disabled items (File->Options->Add-ins->Disabled items->Go) to see if any dll file was disabled.
In addition, Isn't the latest version of .NET Framework supposed to be 4.0?(Not quite familiar with this)
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee
the accuracy of this information.
Wind Zhang
TechNet Community Support -
Error message - Captivate has stopped working - when publishing to MP4
I get and error message that Captivate has stopped working when I try to publish to an MP4. I am using Captivate 6. How do I solve this problem?
Hi Shivers,
What is the Exact version of Captivate you are using (Go to Help > About Adobe Captivate) ?
Please try to clear the cache of Captivate ( Go to Edit > Prefrences > General Settings)
See Screenshot
Please clear cache from computer as well..
Go to Start>Run>Type %temp% and then click on ok
Delete all the files from that folder(Some of the files which are in used will not get deleted , Ignore them)
Then try to Run as Admin and check if this works
Thanks and Regards
Himanshu Satija -
Skype has stopped working when i make a call or vi...
i need help my skype has stopped working when i make a call or video call.. i tried all solution my webcam works fine my mic too help me fast i use skype to study and work and thx :'( email me on [Mod edit: Please do not include personal/private information when making a public post. Thanks!]
Attachments:
Untitled.png 1174 KBPlease, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here. -
Jrew.exe has stopped working when iam trying to install oracle on vista
hi,
iam gettin an error stating that jrew.exe has stopped working when iam trying to install oracle 9i on windows vista cam anyone help me in resolving itDuplicate post. Please stick to Re: jrew.exe has stopped working when iam tryin to install oracle9i on vista
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Jrew.exe has stopped working when iam tryin to install oracle9i on vista
jrew.exe has stopped working when iam tryin to install oracle9i on windows vista can anyone help me to resolve this issue
869902 wrote:
jrew.exe has stopped working when iam tryin to install oracle9i on windows 7 , 64 bit versionYou are reviving a 3-year old thread . . .
And if the OP couldn't install 9i on vista because it (9i) was too old to be certified on Vista, what do you suppose of 9i on Win7? -
ITunes has stopped working when syncing iPad Air.
Please: someone help me....
I am at my wits ends. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that
if there is an issues, it should at least give some clear of what the software stops!!). It seems to me that no one (NO ONE) is owning this problem There are plenty of people who have the problem, and although some suggestions, it looks to me that
there are just that - suggestions.
I have posted my problem on the Apple forum. I have not heard. But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem. and now I have no idea which way to go....
Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which will not improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7Try Googling "sync without iTunes".
There are free alternatives and there are not so free alternatives.
Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes? -
"Itunes has stopped working" when attempting to play purchased video
I have purchased multiple episodes of The Vampire Diaries from Itunes, to which I have already watched. But when I went back to watch them again, it gave me the error "itunes has stopped working". To which, itunes started up again. I tried to click it again, and got the same error message. I have a windows vista. and this problem is really making me mad. Anyone know how to fix this?
I am also having this problem and from the looks of it I'm going to have to sit back(unfortunatly) for an answere to get back to me.
I feel the same frustration as you Krazybald, I've been wanting all day to watch a movie from my purchased movies and cannot. -
"iTunes Has Stopped Working" when syncing iPod Touch
So in the last few days, I've been getting an error message when I try to sync my iPod Touch 2g with software version 3.1.2. After a few seconds, I get this error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." It only happens when I plug in my iPod for syncing.
I've been up and down the message boards here looking for a solution and I can't seem to find anything that works. I've uninstalled/reinstalled quicktime, then the iTunes software, I've deleted and remade my iTunes library file... I'm just at a loss. Here's the error information windows gathered up...
Source
iTunes
Summary
Stopped working
Date
1/10/2010 1:45 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 830098715
Anyone know how to help???Hi Zainabe_nachaby,
If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden
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