ITunes has stopped working when open

I was using Windows 8 and recently updated to Windows 8.1 (Single Language). I never install iTunes during Windows 8. I tried to install the version latest version iTunes 11.1.2 today on my Windows 8.1, after installed, every time I open iTunes, it will stop working and I need to close it or debug it. I also tried install older version of iTunes 11.0.x but also same problem. I restarted PC also no help.
Below is the windows event log
Faulting application name: iTunes.exe, version: 11.1.2.32, time stamp: 0x52686973
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
Exception code: 0xc06d007e
Fault offset: 0x00012eec
Faulting process id: 0x13f0
Faulting application start time: 0x01ced132720fd109
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: b422f1de-3d25-11e3-bea7-bc85561c6044
Faulting package full name:
Faulting package-relative application ID:
anyone know what is the cause of the problem? Thank you.

nevermind i got it working from following thread
https://discussions.apple.com/message/17637271#17637271
by removing
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
NOTE: AppData folder is invisible. You must allow to view hidden folder under folder option.
keep on uninstalling the iTunes and its components does NOT help
http://support.apple.com/kb/HT1923

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