Itunes has stopped working when trying store

When in iTunes 11.0.5.5 and trying to access the iTunes Store I get a message saying that iTunes has stopped working.
I have AVG 2013 FREE anti virus guard installed and know that this is working properly.
Please help?

Hi Scratche,
Thanks for visiting Apple Support Communities.
If you're still having trouble with the iTunes Store, you may find the steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy

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Itunes has stopped working when trying to open store

I have gone through the uninstall/reinstall many times. Redid host file. Flush dns. Have tried many things. I noticed on one conversation on here. To go to the Action Center and click on itunes. It is saying a fault in the webkit.dll. I have no clue what that means or what I need to do to fix the problem.
I did notice that when I uninstalled the last time that when I reinstalled I no longer had Quicktime. So installed that, but still no luck
I have Norton 360 and Windows 7 64 on my laptop. We also have a desktop with the same, but the desktop is able to open the store. I am a tad confused on why mine is not. I can open itunes see the library then when I hit the itunes store it sits for awhile then it comes up with itunes has stopped working. Please if someone could help.

It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc.
Head into your Problem Reports and Solutions control panel (or the Windows 7 equivalent) and open your Problem History. Look for iTunes Problems reports that seemed to occur at the time that you had the Store troubles.
Open the reports and have a look through them. Do they all seem to say the same thing? If so, paste the contents of a typical report into a reply here. (Fingers crossed, that may give us a heads up on the cause of the errors.)

Installed update 11.1.3.8 on windows 8.1 now get message itunes has stopped working when trying to acess itunes store

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I have Windows 7. This is the first time I have downloaded on this brand new computer. I authorized this computer for iTunes and bought an album. It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc. I have tried this a bunch of times, and each time it says there are less songs to download, but my songs never appear in my music.
thanks for any help....

It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc.
Head into your Problem Reports and Solutions control panel (or the Windows 7 equivalent) and open your Problem History. Look for iTunes Problems reports that seemed to occur at the time that you had the Store troubles.
Open the reports and have a look through them. Do they all seem to say the same thing? If so, paste the contents of a typical report into a reply here. (Fingers crossed, that may give us a heads up on the cause of the errors.)

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"iTunes has stopped working" when going to iTunes store

Opening iTunes works fine, until I click on the "iTunes store" button. The I get the message "iTunes has stopped working
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This happened just after upgrading from windows 8 to 8.1
"view account" produces the same error.
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I tried deleting the SC Info.sid* files, but problem still occurs.
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This worked for me. Good luck.

'iTunes has stopped working' when attempting to access the store

This is driving me nuts, had this problem for almost two months now.
On my Windows 7 laptop iTunes is opening fine (able to play music etc) however trying to access the store leaves me with a 'iTunes has stopped working' error message, followed by iTunes closing.
I have NO IDEA what is causing this. I've tried numerous fixes from other threads e.g. copying Qwin files (whatever it is) to it's appropriate folder, redownloading, trying on different user accounts but no luck. I have a feeling this is to do with my account/iTunes match but cannot be certain.
On my mac iTunes works fine - I can access the store, play matched music etc.
Desperate for a fix to this! Anyone got any suggestions?
Thanks

Hello angus94,
Thank you for providing the details of iTunes unexpectedly quitting. I found an article with steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

'Itunes Has Stpped Working' when trying to access the store

Hi all,
Having all sorts of difficulties with Itunes since upgrading to windows 7 32bit for my father in laws PC. Everytime he attempts to access the store it begins to load then comes up with the message 'Itunes has stopped working' with the following detail:-
Application Version: 10.5.1.42
Application Timestamp: 4ebf7d7c
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Offset: 00026b72
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 1228
Additional Information 2: 12286b96969d2bc3a3ef9f355143a13c
Additional Information 3: 5e7d
Additional Information 4: 5e7d626b0937c654e98863fae5761ef9
If you attempt to search for a solution on various forums there appears to be a link for this problem with issues accessing quicktime, and system 32 files. I have got no problems accessing quicktime, and i Have re-installed itunes several times, uninstalled anti-virus, turned on and off the firewall, all to no avail. At this point evertime Itunes is opened it attempts to connect to the store and crashes, so cant even listen to the music in the library.
Anybody got any ideas how to fix?
Thanks in advance
Simon

Hello angus94,
Thank you for providing the details of iTunes unexpectedly quitting. I found an article with steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

Itunes has stopped working when i go into the store

whenever i go into the store it will say that itunes has stopped working it loads about half way but then stops what is going on? how do i fix it?

I have been having the same issue the last two days. I'm using my computer, Windows 7, 64 bit, completely updated computer. Ran diagnostics which found nothing, no firewall issue, etc. Wish I could help you but I haven't found any way to fix it yet either, still running tests.

ITunes has stopped working when connecting new iPhone 6

I am getting what seems to be a common error "iTunes has stopped working" which I have tried many different tricks for fixing that I have found online, but nothing seems to work.
I have been using an iPhone 5 and backing up and syncing with no problems, the only problem being when I try to access the iTunes Store. This didn't bother me too much as I can access the store on my phone and everything else on iTunes worked fine.
But today I bought an iPhone 6 and as soon as I connect it (whether iTunes is already open or opens when I plug the iPhone in) I get the above error message and iTunes closes. So I am unable to sync my back up on to the new phone or use it at all.
Can anyone help with a recent fix for this, or a way around it?
I have tried copying recommended files into the correct folder, re-installing, opening as administrator and many other things I have come across online, but majority of these seem to be from a year or more ago. I am using Windows 7 on a PC, with the latest iTunes that I have just re-installed (again).
Any help would be really appreciated!

Same here....also when I restart iTunes afterward, all my devices don't even show up in iTunes at all until after you restart the computer
Even then, the problem persists. And I've tried all kinds of troubleshooting techniques

Itunes has stopped working when i select podcasts on device sync page

since upgrading to 10.1, i cannot select podcasts from the device sync page w/o itunes crashing with the message "itunes has stopped working"
this is frustrating because i can't select what podcasts i want to sync anymore!
this is the latest of the 27 crashes reported:
Source
iTunes
Summary
Stopped working
Date
12/2/2010 2:27 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.0.56
Application Timestamp: 4ce4a7b6
Fault Module Name: iTunes.dll
Fault Module Version: 10.1.0.56
Fault Module Timestamp: 4ce4a794
Exception Code: c0000005
Exception Offset: 0077b572
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 2190210890
i saw that the ati video driver is the cause of crashing when accessing the store, but i haven't seen this problem reported here. i have a nano 3rd gen & touch 3rd gen & this happens with both.
could anyone please help me?
thanks!

i cannot select podcasts from the device sync page w/o itunes crashing with the message "itunes has stopped working"
I've seen similar symptoms produced in the past when a podcast file is damaged, but it's much rarer to see that cause of trouble nowadays.
If it is a podcast file causing you grief, Jim's technique from the following post might be of some assistance when it comes to trying to track the problem file(s) down:
http://discussions.apple.com/message.jspa?messageID=10653507#10653507

"iTunes has stopped working" when attempting to launch

First off, I've tried everything the Apple troubleshooting section has suggested (uninstalling iTunes+Quicktime, clearing temp file, etc), and I've yet to have any success.
This is extremely frustrating, and annoying. I've purchased at least ~$150 of iTunes store material, and I am unable to add/remove media to my multiple iTunes.
Basically, whenever I double-click the iTunes icon, I'll get the busy-cursor, and then Windows announces "iTunes has stopped working" and has no suggestions other then downloading the latest version of iTunes (which hasn't worked).
I've been a big fan of Apple products for years, and this is the first time I've had trouble with either the software, or the hardware.
Any help will be greatly appreciated.
Message was edited by: Bigtex5150

First my iPod, when plugged into the USB port, my computer kept saying that nothing was there, when i tried to upgrade my iTunes to 7.5 version, it wouldnt let me, my computer kept reading Invalid Drive: F:/, i had to use someone elses computer to make a copy of the 7.5 version on to a disk, then i was able to uploaded and run it to my computer. The second part of this trick, was having to get iTunes and my own computer to recognize that my iPod was in the USB connection, finally once i upgraded to 7.5, as soon as i plugged in my iPod into the computer, iTunes recognized it, i quickly went straight to Restore Ipod, turns out that my iPod had a "BUG" thats why the invalid F drive was showing up, thats why i could not upgrade to 7.5, and how a bug got into my ipod sense everything i have ever downloaded and uploaded has been off of Apple.s website, they assure that their songs are infected free, but i beg to differ since it took 4 years for my iPod (which was a week ago) to actually have a serious problem.

Itunes has stopped working when trying store

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