Itunes has stopped working when trying to open store
I have gone through the uninstall/reinstall many times. Redid host file. Flush dns. Have tried many things. I noticed on one conversation on here. To go to the Action Center and click on itunes. It is saying a fault in the webkit.dll. I have no clue what that means or what I need to do to fix the problem.
I did notice that when I uninstalled the last time that when I reinstalled I no longer had Quicktime. So installed that, but still no luck
I have Norton 360 and Windows 7 64 on my laptop. We also have a desktop with the same, but the desktop is able to open the store. I am a tad confused on why mine is not. I can open itunes see the library then when I hit the itunes store it sits for awhile then it comes up with itunes has stopped working. Please if someone could help.
It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc.
Head into your Problem Reports and Solutions control panel (or the Windows 7 equivalent) and open your Problem History. Look for iTunes Problems reports that seemed to occur at the time that you had the Store troubles.
Open the reports and have a look through them. Do they all seem to say the same thing? If so, paste the contents of a typical report into a reply here. (Fingers crossed, that may give us a heads up on the cause of the errors.)
Similar Messages
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"iTunes has stopped working" when trying to download purchase
I have Windows 7. This is the first time I have downloaded on this brand new computer. I authorized this computer for iTunes and bought an album. It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc. I have tried this a bunch of times, and each time it says there are less songs to download, but my songs never appear in my music.
thanks for any help....It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc.
Head into your Problem Reports and Solutions control panel (or the Windows 7 equivalent) and open your Problem History. Look for iTunes Problems reports that seemed to occur at the time that you had the Store troubles.
Open the reports and have a look through them. Do they all seem to say the same thing? If so, paste the contents of a typical report into a reply here. (Fingers crossed, that may give us a heads up on the cause of the errors.) -
Itunes has stopped working when trying store
When in iTunes 11.0.5.5 and trying to access the iTunes Store I get a message saying that iTunes has stopped working.
I have AVG 2013 FREE anti virus guard installed and know that this is working properly.
Please help?Hi Scratche,
Thanks for visiting Apple Support Communities.
If you're still having trouble with the iTunes Store, you may find the steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy -
itunes was working fine prior to installing 11.1.3.8 on windows 8.1 now when trying to access itunes store get error message itunes has stopped working.
i have the same problem no radio stations at all bit shabby hate technolgy now adays
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I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?
Hello, philos188.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
iTunes for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Cheers,
Jason H. -
Itunes has stopped working when turning on genius for windows 7
Has anyone had itunes has stopped working while trying to turn on genuis for windows 7. Also i have a new toshiba satellite c655d-s5200 laptop. Thanks
Make sure to check your internet settings or the settings on your wi-fi server (if accessible). You may also want to make sure that your not in a place where wi-fi is obtructed.(concrete walls other machines, etc.)
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I get a message that itunes has stopped working when I try to sync photos
I get a message that itunes has stopped working when I try to sync photos. Error message says "APPCRASH ..."
Can anyone help? Thanks.I found the file but when I added it to the list for the Data Execution Program to ignore , I received a message that the Program.x86/itunes file must have the DEP on in order to run. Anyone else having this problem ?
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ITunes has stopped working when I click "Get Info"
Anyone can help me please..?
My iTunes has *stopped working* when I right click on any song click "*Get Info*". It just stop and crash. I'm on Vista 32bit. Thanks before...Well it's working fine again.........................................I don't get it - -
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Message: itunes has stopped working when I connect ipod touch-windows 7
message: "itunes has stopped working" when I connect ipod touch-using windows 7
Make sure to check your internet settings or the settings on your wi-fi server (if accessible). You may also want to make sure that your not in a place where wi-fi is obtructed.(concrete walls other machines, etc.)
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ITunes has stopped working when connecting new iPhone 6
I am getting what seems to be a common error "iTunes has stopped working" which I have tried many different tricks for fixing that I have found online, but nothing seems to work.
I have been using an iPhone 5 and backing up and syncing with no problems, the only problem being when I try to access the iTunes Store. This didn't bother me too much as I can access the store on my phone and everything else on iTunes worked fine.
But today I bought an iPhone 6 and as soon as I connect it (whether iTunes is already open or opens when I plug the iPhone in) I get the above error message and iTunes closes. So I am unable to sync my back up on to the new phone or use it at all.
Can anyone help with a recent fix for this, or a way around it?
I have tried copying recommended files into the correct folder, re-installing, opening as administrator and many other things I have come across online, but majority of these seem to be from a year or more ago. I am using Windows 7 on a PC, with the latest iTunes that I have just re-installed (again).
Any help would be really appreciated!Same here....also when I restart iTunes afterward, all my devices don't even show up in iTunes at all until after you restart the computer
Even then, the problem persists. And I've tried all kinds of troubleshooting techniques -
"iTunes has stopped working" when going to iTunes store
Opening iTunes works fine, until I click on the "iTunes store" button. The I get the message "iTunes has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This happened just after upgrading from windows 8 to 8.1
"view account" produces the same error.
Login into account works fine. (menu bar at top left; iTunes store > sign in)
I'm using iTunes 11.1.2
C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins\ is empty
Quicktime starts fine.
Unintstalled and reinstalled iTunes.
Same problem occurs in safemode (ctr shift start up).
I tried deleting the SC Info.sid* files, but problem still occurs.
Updating genius works fine.
Still occurs when running as administrator
Ran repair from the control panel on both iTunes and quicktime.
Any suggestions on what I can do about this?I am running Windows 8.1 and iTunes 11.1.3.8. I found a simple solution by browsing through the support communities. Here it is: Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
This worked for me. Good luck. -
ITunes has stopped working error message on opening iTunes. How do I get passed this
Every time I open iTunes I get the error message "iTunes has stopped working" and all I can do is close the program. I have uninstalled iTunes and re-installed it but I get the same error. I am working on windows 8. Can anybody please help me to solve this problem.
Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users.. -
Itunes has stopped working when syncing iPhone 6 Plus
Hi,
I cannot sync my iphone 6 plus with itunes. Itunes opens ok, begins syncing but when it gets to step 5 always shows the error 'itunes has stopped working - Windows will try and find a solution'.
I have tried everything from here Troubleshooting issues with iTunes for Windows updates
Nothing seems to work, I cannot put any of my personal music onto my phone and its driving me crazy! any help would be appreciated.Same here....also when I restart iTunes afterward, all my devices don't even show up in iTunes at all until after you restart the computer
Even then, the problem persists. And I've tried all kinds of troubleshooting techniques -
ITunes has stopped Working when using Ipod shuffle 3gen on Windows Vista HB
Itunes keeps shutting down when I insert my Ipod shuffle into the usb connection of my latop. I am using a Windows Vista Home Basic for an OS.
Not sure if this is a Vista, Apple issue, or something else...
I have contacted apple about this and uninstaled/reinstalled Itunes. Yet after all this, I get the same error message. The message reads:
"iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
As far as I know Vista should be compatible with iTunes and it is until I actually try to use my shuffle (newest model). Its weird because my shuffle works fine on a second computer that has Windows XP for an OS...
Does anyone have a solution to this??
Thanks in advance!i have the same issue... but i found a workaround.. i tried 3 diff OS's . didnt change the problem. To Add apps or music to ur Ipod... simply DISCONNECT the Ipod from the PC then add files/folders to library. Then connect the ipod back to PC and sync. it has no problem adding the files that way (at least in my case) I hope this helps... Good Luck =)
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ITunes has stopped working when syncing iPad Air.
Please: someone help me....
I am at my wits ends. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that
if there is an issues, it should at least give some clear of what the software stops!!). It seems to me that no one (NO ONE) is owning this problem There are plenty of people who have the problem, and although some suggestions, it looks to me that
there are just that - suggestions.
I have posted my problem on the Apple forum. I have not heard. But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem. and now I have no idea which way to go....
Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which will not improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7Try Googling "sync without iTunes".
There are free alternatives and there are not so free alternatives.
Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes?
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