Itunes has stopped working (Win 7 64 bit)
I keep getting this when I try to sync my iPad 2 and my iPhone 4. It gets all the way through the sync to photos and then I get this issue:
iTunes has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
I have uninstalled and reinstalled itunes.
I have run all updates I can think of and rebooted several times.
I have checked QuickTime and all seems fine with it.
I have unchecked the photos and doesn't seem to make a difference.
Ideas???
MsHeather1
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message
Similar Messages
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"itunes has stopped working" win 8.1 & itunes 11.1.3.8
I've just bought a new laptop with windows 8.1 and installed itunes 11.1.3.8. When I try to open itunes it comes back with error message "itunes has stopped working" and fails to start. Windows can't seem to find a solution to the problem.
We have uninstalled and re-installed iTunes. Did not resolve issue.
We have tried this:
Copy QTMovieWin.dll from c:\Program Files (x86) Common Files\Apple\Apple Application Support
and paste into
c:\Program Files (x86) \ iTunes
Failed to resolve the problem so we deleted the copy in c:\Program File (x86) \ iTunes
Quick time 7 is installed.
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After hours of reading forums, I have found that it appears to be related to the AMD grapics card update. My computer has an AMD Radeon HD 7570 card.
On the AMD site this is listed as a legacy card for XP computers. I am not sure why HP installed it in a computer running Win 7 64 bit with an Intel Core I7 CPU. This does not give me confidence in HP equipment.
The AMD utility correctly detected my card and told me that I needed a driver called:
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How can I get my Media Center working again?
This question was solved.
View Solution.The idea of turning off all the non-Microsoft services scares me to death as I now have my computer running the way I want it to.
I also posted on the AMD forums as I had determined that their board was the offending piece of hardware:
http://forums.amd.com/game/messageview.cfm?catid=454&threadid=173935&forumid=11 You might want to read my reply to the agent who helped me.
Basically I had to uninstall all AMD drivers and sotware using Control Panel/Programs & Features and then run the AMD Clean Uninstall Program: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
Then install drivers from here:
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages
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Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)
I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".
I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.
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I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).
As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.
Thanks,
TrevorMy scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
Adobe Premier Pro CC has stopped working win 7 64 bit
I have a Quadro KM3000 Nvidia, in a Dell M6700. Pre Pro has been working fine until I downloaded the latest version. I use SSD's. I have read other threads and already tried the following:
Downloaded the latest drivers (26 Sep 2014)
Tried to update the Intel HD400 (?) Drivers
Tried de-activating the Intel Graphics (that didn't work out too well)
Found the Pre Pro Preferences and renamed the folder. To force it to recreate. Still no joy.
If anyone can point me in another more promising direction that would be very much appreciated.My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
I am using ITUNES 11 on Win 7 64 bit. I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working". How do I trouble shoot or fix this? Thanks
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
I downloaded and rented a movie from ITUNES ver 11. I'm able to run the movie but after about 30 seconds I receive an error.
"Itunes has stopped working" A problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Windows offers me to down load ITUNES WIN 7 64 bit, I have uninstalled and reinstalled the 64 bit version...no joy... I have run the repair option and still nothing.. Any suggestions???
Regards, Steve TiptonI'm expreriencing the same conditions with the same environment. Windows 8, iTunes-64 11.1.2.32, iTunes Store with a processing bar up to 80 +/- and the POPUP MESSAGE OF "iTunes stopped working. The error ...."
I UNINSTALLED, iTUNES WITH NO POSITIVE RESULT. I CHECKED THE FIREWALL AND IS THE SAME DEFINITION AS THE PREVIOUS ITUNES VERSION.
My iTunes StoreS from my iPhones ARE OK.
I'm spending a lot of time of research for WINDOW'S iTUNE with no solutions.... -
ITunes has stopped working and has to close message on Win 7
When I plug my phone into the computer iTunes starts to open and then I get an error message that states iTunes has stopped working and has to close. This seems to only happen while at work and not at home
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2 -
"iTunes has stopped working" on Windows 7 64-bit
First time using this forum so please forgive me if I am posting this in the wrong place.
I bought a new Gateway desktop running Windows 7 64 bit. The first thing I tried to install on this new computer is iTunes. I downloaded and installed V10.5.1 64 bit from the Apple site. Every time I try to open iTunes I get "iTunes has stopped working" and it shuts down. I am not able to get into iTunes at all. I read all the support forums regarding this issue, cleaned my folders, uninstalled and reinstalled, etc and nothing is working. Can someone please help me? I am not a techie and do not have debuggers, etc.
Thank you for your time.i had the same problem try this out, it has worked for me.
go to my computer > local drive (C:) > Program Files (X86) > Itunes.
once you get there if you see an Itunes icon that just says "Itunes" change the file name to "Itunes.exe."
then try and boot up itunes. lemme know if this works for you -
iTunes 11.0.1.12 and Windows 7 (32 bit, latest version). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed"). I may be trying to search for an App. or book (or anything else), trying to access iTunes store, checking for updates to Apps., inputting my password, etc. etc. I have uninstalled iTunes several times, reinstalled several times, but the error persists. I tried the iTunes 10 suggested fix of running in safe mode, but iTunes again crashed when I was trying to create a new ID.
Any real help would be gratefully received. Thank you.Still having this issue
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64 Bit Vista Error Message: Itunes has stopped Working
I installed Itunes on my 64 bit Vista OS and it was working fine for about 3 weeks. Now I get an error message when I try to start Itunes now: "Itunes has stopped working"
I searched for a solution on here but it looks like Itunes doesn't support the 64 bit OS I have installed on my computer. I really hope they fix this. I've had my Ipod and Itunes for 2 years now. It's been a pleasure to own and I've bought many Songs from Itunes store. But, if I can't get it to work on my computer I may have to try to sell it for something that will work.
Thanks, HairyHello, Sofa_King_Gary.
Thank you for visiting Apple Support Communities.
I see that you are experiencing issues with iTunes closing unexpectedly and you have attempted some troubleshooting steps already. There are just a couple more steps that I could recommend in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jason H. -
I have Windows 8 64 bit. iTunes works fine with my iPHONE but when I try to go to the iTunes store it loads to about 80% and then the message "iTunes has stopped working"
COPY QTMovieWin.dll FROM c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
-
I just installed 64 bit iTunes on my new Dell Latitude PC. Everytime I try to open it I get an error "iTunes has stopped working..."
I requested this be relocated from iTunes for Mac to iTunes for Windows. You'll get a faster response on the correct forum.
-
This is the problem details that come up with the box that says itunes has stopped working windows will close program..etc
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16850
Fault Module Timestamp: 4e211485
Exception Code: 80000003
Exception Offset: 0001280c
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes -
ITunes has stopped working ...Running Windows 7(64)
I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have worked through the following knowlege bulletins (nothing has fixed my problem):
(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name: Application
Source: Application Error
Date: 11/27/2011 11:46:01 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
<EventRecordID>9927</EventRecordID>
<Channel>Application</Channel>
<Computer>Theresa-HP</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>10.5.1.42</Data>
<Data>4ebf7d7c</Data>
<Data>MSVCR80.dll</Data>
<Data>8.0.50727.6195</Data>
<Data>4dcddbf3</Data>
<Data>c000000d</Data>
<Data>00026b72</Data>
<Data>13b0</Data>
<Data>01ccad3d27f6b2ff</Data>
<Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
<Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
<Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes
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