"iTunes has stopped working" Windows 7 - Problem and Solution

Problem:
When I moved my iTunes library from Windows XP Pro to Windows 7 Pro, iTunes would always crash. The "Detail" on the error message referred to
Fault Module Name = Quicktime.qts
To troubleshoot I deleted the iTunes Libray.itl file in the user profile. Then I would "Add Folder" and point to my iTunes directory to rebuild the library. I then noticed it would always crash on the same song when "Processing Artwork".
The problem was caused by specific .mp4 song files that I had purchased from iTunes.
Solution:
This is not easy but it works . . The bad .mp4 files still work in iTunes on Windows XP. So in iTunes on Windows XP, right-click > Info > Artwork > remove the artwork from the .mp4 file. Then move the file to your Windows 7 computer and load it into iTunes. It now works without crashing. You can then add the artwork again from iTunes or from a .jpg off of Google Images.
Fix your .mp4 files one at time until there are none left that cause the crash. Remember you find them by processing the artwork . . the bad file will show in the little windows at the top of iTunes after the crash.
I am not an iTunes expert as such . . maybe there is another way to remove and replace the bad images from the .Mp4 files purchased from iTunes other than using iTunes on XP.

Still having this issue

Similar Messages

TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

HT6001 "ITunes has stopped working" A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I have run the "fix", I have removed and reinstalled, but my iTunes just stops about 1-2 minutes in and the "ITunes has stopped working" window appears. Any help as to a fix? Are there any other music programs out there that will burn discs if I can't fix this? Thanks....

Hey deaconfan,
If you haven't already, I would run through the troubleshooting steps in the following document:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Welcome to Apple Support Communities!
All the best,
Delgadoh

Error when opening itunes : iTunes has stopped working ''A problem caused the program to stop working correctly''. When I repaired damaged files the problem still exists and also after uninstalling and redownloading and installing itunes. I have windows 8

Error when opening iTunes : iTunes has stopped working '' A problem caused the program to stop working correctly''.
When I repaired damaged files the problem still exists and also after uninstalling, redownloading and reinstalling iTunes.
My pc is working with windos 8.
Is there a solution?

Hey there Rodney274,
It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
Take care,
Sterling

Itunes has stopped working Windows is checking for a solution ....

After I just upgrade my itunes and restart the computer I click on itunes and get a message itunes has stopped working Windows is checking for a solution to the problem….’ This is then followed by another message ‘a problem caused the programme to stop working correctly. Windows will close the program and notify you if a solution is available.’
I try to open in "safe mode" and getting the same message.
I am trying to figure out what to do about my son's itouch he has lost it/stolen at school. Feeling worried and would like to be able to get in my itunes account now.

This is the simplest fix, if you're still having a problem with it. I had the same problem, am running Windows 8.1. Just be sure to reboot after you copy the dll (dynamic link library) file indicated.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Let me know if you have a problem.

Windows 7 - 'iTunes Has Stopped Working' Window Repeatedly Popping Up

Hi there, I've encountered a problem that I couldn't fix myself so I'm hoping someone can impart with some knowledge.
The dreaded 'iTunes has stopped working' window pops up constantly, and continues to reappear again and again. Even navigating to this forum, finding the right place to post and typing this very question is a pain as it has popped up about 7 times since I started typing it. If I leave my laptop alone for a few minutes, I come back and there's about 15 windows open saying the same thing. This is super annoying as I'm trying to get some work done, but any ounce of productivity I have is stifled by this. I am very close to headbutting the screen before I throw my laptop into oncoming traffic on the street below.
I've tried restarting the system, shutting it down and leaving it off for a bit, ending any iTunes-related processes in Task Manager but all have failed.
I'm using Windows 7 Home Premium 64-bit SP1
HP Pavilion G6
4GB RAM
Any help will be greatly appreciated, thanks.

Hi there 46Villan,
I understand that you are seeing an issue with iTunes for Windows and you are getting a recurring error message on your computer. I understand how this would be frustrating to you and would stifle productivity. In order to help you troubleshoot this issue, I suggest that you perform the steps found in the following article:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
If the issue continues after attempting those steps, you may need to consider uninstalling then reinstalling iTunes and its related components completely:
Remove and Reinstall iTunes and other software components from Windows XP - Apple Support
http://support.apple.com/en-us/ht1925
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

ITunes has stopped working (windows 7)

Problems when accessing iTunes store with error message iTunes has stopped working.
Problem signature is:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.0.56
Application Timestamp: 4ce4a7b6
Fault Module Name: atiumdag.dll
Fault Module Version: 7.14.10.532
Fault Module Timestamp: 46eb3a74
Exception Code: c0000005
Exception Offset: 00078f50
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Can you help?

I've also been getting the "itunes not working" message since yesterday when I try to import a cd or music files from a folder. After that message, itunes closes.
That's a different issue, das.
First you need to check your precise version number. In iTunes, go "Help > About iTunes", and wait for the version number to scroll up from the bottom.
If it says *iTunes 10.1.0.54* , we need to update you to version 10.1.0.56 .
If you have 10.1.0.54 installed, 10.1.0.56 probably won't appear for you in Apple Software Update. So you'll need to download the 10.1.0.56 installer from the Apple Website, as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

Itunes "has stopped working" windows solution? HELP ME

this has beeng going on for about a week, one day i went to itunes and all of all sudden said itunes has stopped working. I have uninstalled itunes and quicktime, and reinstalled. I also searched the forums and did everything what everyone suggests. I located all the files removed them, did a virus check, spyware, adware. Installed itunes and then quick time separtely but still nothing. I just dont know what else to do. Do i have to whipe my whole hard drive and start from scratch. I dont care about my songs because they arent from itunes but just imported cds i just feel like somewhere there is a corrupt itunes file or what not. please someone help me, i dont like having my ipod work with windows media player?
HELP HELP

Ok, the person above had the right idea:
Basically you need to remove ALL traces of iTunes and quicktime before reinstalling. Since you have Vista, its a little bit of a pain in the butt.
1) Go to your control panel and open "Program and Files" or whatever it is
2) Uninstall iTunes but do not reboot the computer yet.
3) Uninstall Quicktime, and any other apple products (Software Update and Media Devices)
4) Reboot.
5) Open "My Computer" and then your main drive (typically C:), scroll down to "Program Files." Verify iTunes and Quicktime folders do not exist. If they still exist, delete them.
6) Go back to C: and highlight the "Windows" folder
7) Go to the folder "System 32", and delete the Quicktime information in there.
8) Next, go to "Windows/User" and highlight each individual user's AppDate folder. Delete any "Apple" folders (it should only be Quicktime and iTunes information).
9) Finally, go to your user "Music" and move all your music to another location. Delete the iTunes cache files, including artwork. Reboot. You do not "have" to reboot, but why not.
10) Reinstall iTunes and Quicktime.
Please note: If you have just installed Ace Mega Codecs, that may be causing a conflict. It may just be a coincidence that I installed this (twice) and iTunes went down (twice), but who knows.
I hope that fixed your problems!

When trying to login to iTunes I receive a message iTunes has stopped working, a problem caused the program to stop working and then iTunes is automatically closed

When trying to login to iTunes I receive a message iTunes has stopped working. A problem caused the program to stop and iTunes automatically closes.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

10.2.1 error "iTunes has stopped working" Windows 7 with audio CD

Hi! Hoping someone can help me with this one. Just upgraded to 10.2.1.
iTunes opens ok but if I put in an audio CD, I get the windows error "iTunes has stopped working." It checks for help and then it states "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then it closes.
Any ideas?
Thanks!

Here it is:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron 570
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0028A5A8034DDBA8
Current user is not an administrator.
The current local date and time is 2011-04-07 20:35:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4200
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.2.1.1 (x64) is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** CD/DVD Drive Tests **
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp DVD+-RW TS-H653H, Rev D400
Audio CD in drive.
Found 18 songs on CD, playing time 78:37 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:12:47
Track 3, start time 07:55:58
Track 4, start time 11:40:28
Track 5, start time 15:29:22
Track 6, start time 20:37:56
Track 7, start time 25:54:27
Track 8, start time 29:58:64
Track 9, start time 35:45:17
Track 10, start time 40:25:27
Track 11, start time 46:05:25
Track 12, start time 49:56:00
Track 13, start time 53:45:22
Track 14, start time 59:38:65
Track 15, start time 63:30:13
Track 16, start time 67:17:33
Track 17, start time 71:04:38
Track 18, start time 74:46:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.

"Itunes has stopped working" Windows Vista

Hello, my itunes stopped working about a week ago, and I haven't had the time to research it until now.
     Itunes hasnt been able to start since then and I am just getting "Itunes has stopped working"
     I've tried reinstalling itunes and quicktime a few times but that hasn't worked either.
     I've also tried to delete any itunes and quicktime files that i can but I am not too good with that either..
     I am assuming there is something more to it that I can't figure out so I decided to try here.
      Below is my problem report:
     Problem Event Name:          APPCRASH
     Application Name:          iTunes.exe
     Application Version:          10.3.1.55
     Application Timestamp:          4deec351
     Fault Module Name:          StackHash_065a
     Fault Module Version:          6.0.6002.18327
     Fault Module Timestamp:          4cb73436
     Exception Code:          c0000374
     Exception Offset:          000b06fc
     OS Version:          6.0.6002.2.2.0.768.3
     Locale ID:          1033
     Additional Information 1:          065a
     Additional Information 2:          77ab9f9e35afc9382e21f27a490987aa
     Additional Information 3:          be10
     Additional Information 4:          9aa3c78089368d7699200e3d77d007be
Any help is appreciated, Thank you

I have the same problem. Itunes hangs and then can't be closed down. Only reboot helps.
Log Name:      Application
Source:        Application Hang
Date:          7/8/2011 4:04:42 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxx
Description:
The program iTunes.exe version 10.3.1.55 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f8c
Start Time: 01cc3d68487ac350
Termination Time: 60000
Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Report Id:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-07-08T21:04:42.000000000Z" />
    <EventRecordID>62767</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxxx</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>10.3.1.55</Data>
    <Data>f8c</Data>
    <Data>01cc3d68487ac350</Data>
    <Data>60000</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>
    </Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Itunes has stopped working windows 7 QUICK FIX

I really don't know if this will help all issues, but it sure did the trick for mine. After reading multiple workarounds and fixes for this problem (itunes crashing upon trying to play video with the message 'itunes has stopped working' - same issue with quicktime), I thought to myself, "there's GOT to be an easier way." And, in my case, there was. I went to the control panel, selected the uninstall a program feature, but instead of uninstalling, i selected itunes and clicked the 'repair' button. I did the same for quicktime. And now, both work as they should. Sometimes the simplest solution is the best. Hope it helps. And if it doesn't, don't blame me. I'm not an expert - just a guy trying to share a possible quick fix to your problem. GOOD LUCK!

Still having this issue

ITunes has stopped working. Problem with iTunes Helper Module

After i installed the 7.3.1 iTUNES update for my windows VISTA, i keep getting iTunes has stopped working, and a message saying there is a problem with iTunes Helper Module.. I've tried to re-install and everything.. Can anyone help me out?

here you go
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunesHelper.exe
Application Version: 7.3.1.3
Application Timestamp: 468d67e8
Fault Module Name: QuickTimeStreamingAuthoring.qtx
Fault Module Version: 7.2.0.240
Fault Module Timestamp: 4684a83a
Exception Code: c0000005
Exception Offset: 00016c09
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 18fe
Additional Information 2: f42ba5cd8b2ed31f18b99a5ea46137af
Additional Information 3: 4735
Additional Information 4: ae0a749503b699b3b75d581a3dbfd557
Extra information about the problem
Bucket ID: 466198587

I keep getting the itunes has stopped working error message and the program keeps closing itself everytime I atry to access the store

Every time that I attempt to open the store in my iTunes program, I receive and error message and it states ITunes has stopped working and needs to close the program. How do I fix this?

Restart your computer then try iTunes.

Why can't i get my ipod to go to itunes store? everytime i do a message comes up....itunes has stopped working. windows 7 is looking for a solution. but a solution is never sent my way :( please help.

any help woukld be great

now i remember it the 5th gen has also had an error message saying it was corrupt, which i find ridiculous, as it has been working fine till now and has not until today been hooked up to my laptop for a while.
Hmmmm. It might be worth checking to see if you're getting a Windows drive letter confusion on that laptop. See the following document:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

Itunes 10.1.0.56! "itunes has stopped working" windows 7

im having a problem with my itunes every time i try to sync my iphone it says itunes stopped working! its getting really irritating that i spent so much on my phone and i can't have music on it
things ive done to try to fix it:
uninstall everything that is related to apple on my computer and reinstall it!
tried the different itunes with out the "bugs?"
and much more!
if i don't figure something out soon im going make the switch to a windows phone!
Message was edited by: jacob369

every time i try to sync my iphone it says itunes stopped working!
Head into your Action Center and look for iTunes problem reports generated at the time of the errors. Open them up and have a look through. Do they all seem to be saying pretty much the same thing? If so, paste the content of a typical problem report into a reply here so we can have a look.

"iTunes has stopped working" Windows 7 - Problem and Solution

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