ITunes has stopped working...with iTouch on Windows 7

When I connect my iTouch to Windows 7 HP Pavilion Slimline to iTunes 9.1 I receive error: "ITunes has stopped working..." and iTunes is no longer accessible. The error code in event viewer is Exception code: 0xc0000005. I do not have a problem with iPod Nano on same Windows 7 PC with iTunes.
I have looked at all the threads and tried everything I could find without success:
1. Uninstall and reinstall device drivers and reconnect iTouch
2. Uninstall and reinstall iTunes
3. Uninstall and reinstall all Apple Software on PC
4. Uninstall and reinstall Norton
5. Disable Bonjour
6. Create new user account with admin rights and try to connect
Anyone go any ideas on how to fix?
thks..

crazydude5132,
Perhaps this article will help:
http://docs.info.apple.com/article.html?artnum=305042
Hope this helps,
Generik
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8)

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ITunes has stopped working ...Running Windows 7(64)

I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have worked through the following knowlege bulletins (nothing has fixed my problem):
(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name:      Application
Source:        Application Error
Date:          11/27/2011 11:46:01 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
    <EventRecordID>9927</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Theresa-HP</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>10.5.1.42</Data>
    <Data>4ebf7d7c</Data>
    <Data>MSVCR80.dll</Data>
    <Data>8.0.50727.6195</Data>
    <Data>4dcddbf3</Data>
    <Data>c000000d</Data>
    <Data>00026b72</Data>
    <Data>13b0</Data>
    <Data>01ccad3d27f6b2ff</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
    <Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.

I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY    QTMovieWin.dll
FROM    c:\program files (x86)\common files\apple\apple application support\
INTO     c:\program files (x86)/iTunes

My iTunes has stopped working with Windows 8 (worked fine at first).

Error message states "iTunes could not connect to iTunes store. Unknown error (0x80090318). Anyone else have this issue?

Hello kagreenebean
If you are having issues connecting to the iTunes Store, check out the article below to troubleshooting and resolve the issue.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G

ITunes has stopped working on our computer (Windows Vista)

We have been using itunes successfully up until now when we have tried to create a new account for my son who has just received an ipod nano. We have managed to download some cds into his library but now I can't even access the store to create an account for him so he can buy tunes. The message in the fuzzy box just says 'accessing itunes' but it is not! I have uninstalled itunes and reinstalled it. I read that it could be an idea to install itunes 10.3.1 instead so I did this but then of course it won't give us access to the library because it was created ina newr version of itunes.
I also need to back up the library we have created but don't seem to be able to do this on to a disc. If I could do this, perhaps I could reinstall itunes 10.3.1 and restore the library to that? Please help - I have been trying to sort this out since Christmas Day and I think I am definitely at the limit of my experience.

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

"Itunes has stopped working" in Windows Vista 64bit

I am at my wits end! My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message. "Windows is checking for a solution" follows but nothing is ever found.
I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware. I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.
I've also done the sfc /scannow which showed some file issues but none that looked to be a problem. One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.
When I check the details on the crash this is the info that I get:
I've tried just about everything I could find I still keep having this problem. Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash. Here is the info I get about the crash:
Problem signature
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.2.1.1
Application Timestamp:    4d756476
Fault Module Name:    ntdll.dll
Fault Module Version:    6.0.6002.18327
Fault Module Timestamp:    4cb7341c
Exception Code:    c0000005
Exception Offset:    00030226
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
Does anybody have any ideas or hints? Would upgrading to Windows 7 potentially fix this problem?
HELP!!!!!

If we're talking about the (third-party, not-produced-by-AMD) ATI Tray Tools utility, the drivers for the utility are a bit scruffy. They've caused some trouble for the QuickTime Player since before the itunes versions 10.x came out, but after a while the issues started to ramify through to iTunes as well as QuickTime. The precise nature of the symptoms seems to depend on which combination of iTunes/QuickTime versions and ATI Tray Tool versions you've got, too.
On a 64-bit system, it's probably worth trying first adding iTunes.exe to the Auto 2d/3d and osd exception list. But just recently someone got past this sort of thing by disabling "Show FPS" on a 32-bit system:
Re: "iTunes has stopped working"

ITunes has stopped working as I connect to iTunes on Windows 7/64

I have not been successful with iTunes Store. When connecting, it starts and then stops after a bit with a message "iTunes has stopped working". I have Windows 7, and latest iTunes. 64 bit. Turned off security software, no luck. Deinstalled and the reinstalled ALL Apple software, no luck. Tried running as Admin, no luck. Tried running in safe mode, no luck. Any ideas?

I saw this from another post, and it solved the problem for me (I have Windows 7 64 also).
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes

Itunes has Stopped Working ID 1043

Hello,
I tried to install Itunes, but it dint work out so good.
After i install Itunes, i double click on it, After im at the Software License Agreement for iTunes for Windows i press ''accept''.
Then suddendly it says ''Itunes has stopped working'' with the following errors:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.6.1.7
Application Timestamp:          4f71aced
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4ea5d609
Exception Code:          c0000005
Exception Offset:          62571040
OS Version:          6.1.7601.2.1.0.256.1
Locale ID:          1043
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
Tired to google the problems, but dint turn out great.
And i've never used Itunes before on this computer, and i will realy need it
Thanks for reading my post, hope we will fix this asap!
Best regards,
Sam
S

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the iTunes forum for the operating system your computer is running (Mac OS X or Windows).
Regards.

ITunes has stopped working....StackHash error

I keep getting the error, "iTunes has stopped working" with the following error code. I've tried unistalling and reinstalling, creating another user, and running as administrator. QuickTime is working fine. Please HELP!
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          11.1.3.8
Application Timestamp:          5274a87d
Fault Module Name:          StackHash_0a9e
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          00000000
Exception Offset:          fffffffe
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
and then when I close that window, I get this error:
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          11.1.3.8
Application Timestamp:          5274a87d
Fault Module Name:          StackHash_fd10
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          00000000
Exception Offset:          fffffffe
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          fd10
Additional Information 2:          fd10cc95670a75aa6f12702e16d3101b
Additional Information 3:          e807
Additional Information 4:          e807c1e326f67f223f20732673067fe4
Any information would be MUCH appreciated!!!

Thank you kindly. That suggests a user account specific issue then, although the Stackhash results cover a wide variety of sins. (Roughly speaking, the Stackhash result in the problem reports is Windows way of saying "I don't know what module caused the problem.")
Did iTunes launch in the other user account (even though it was empty in there)?

ITunes has stopped working, how do I fix it?

I was just able to connect to iTunes yesterday and now today I tried it and I am getting the following message - iTunes has stopped working
I am running Windows 7
I have updated and am running the most current version of iTunes
I have restarted my computer and still get this message
Any help would be appreciated.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

After installing version 11.3.1, saying itunes has stopped working

Accepted update to version 11.3.1 this week and now can't get iTunes to work. It starts up, shows the interface and then promptly a message saying iTunes has stopped working is displayed by Windows X64 and it tries to search for a solution to the problem which it can't find. The iTunes was working fine until after this version 11.3.1. I've removed all Apple applications installed (bonjour, mobile support, Qtime, iTunes) and re-installed, but same problem. The iTunes application is broke for me and no resolution I've found on any forums has helped. It's permanently broken.

Hi Figaro56,
Welcome to Apple Support Communities.
It sounds like you're seeing an issue where iTunes isn't responding or is quitting unexpectedly. The article linked below provides a lot of great troubleshooting tips that help you isolate and resolve the issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
I hope this helps.
-Jason

Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

TS1717 Ever since I downloaded and installed iTunes64Setup.exe v. 6.0.1, it crashes on my Windows 7 system, with the useless message, "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program an

iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylew

Hi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

ITunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working

iTunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down. Anyone else every have this issue. Any ideas on a fix?
Thanks,

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

10.2.1 error "iTunes has stopped working" Windows 7 with audio CD

Hi! Hoping someone can help me with this one. Just upgraded to 10.2.1.
iTunes opens ok but if I put in an audio CD, I get the windows error "iTunes has stopped working." It checks for help and then it states "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then it closes.
Any ideas?
Thanks!

Here it is:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron 570
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0028A5A8034DDBA8
Current user is not an administrator.
The current local date and time is 2011-04-07 20:35:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4200
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.2.1.1 (x64) is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** CD/DVD Drive Tests **
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp DVD+-RW TS-H653H, Rev D400
Audio CD in drive.
Found 18 songs on CD, playing time 78:37 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:12:47
Track 3, start time 07:55:58
Track 4, start time 11:40:28
Track 5, start time 15:29:22
Track 6, start time 20:37:56
Track 7, start time 25:54:27
Track 8, start time 29:58:64
Track 9, start time 35:45:17
Track 10, start time 40:25:27
Track 11, start time 46:05:25
Track 12, start time 49:56:00
Track 13, start time 53:45:22
Track 14, start time 59:38:65
Track 15, start time 63:30:13
Track 16, start time 67:17:33
Track 17, start time 71:04:38
Track 18, start time 74:46:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.

HT1199 Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

Hi ajay-9,
Thanks for visiting Apple Support Communities.
The steps in this article can help if iTunes is quitting unexpectedly on your PC:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jeremy

ITunes has stopped working...with iTouch on Windows 7

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