Itunes Has To Shut Down

my brother sent our computer to a reset point and i had to un-install Itunes. Now when i try to re-install itunes it completes but then comes up with a message saying Itunes has encountered a problem and has to shut down. It also says about sending an "error report" which i have done but nothing has come of it. PLEASE HELP people

top fixes for a new iTunes install/upgrade are
- turning off security software such as Norton before the install as Apple suggests
- installing QuickTime standalone, not regular
http://www.apple.com/quicktime/download/standalone.html
- setting up Norton to allow iTunes
- scanning for malware with ewido (Free at www.ewido.net/en/)
- last but not least, using MSCONFIG to find Windows conflicts
http://docs.info.apple.com/article.html?artnum=302538

Similar Messages

  • ITunes has spontaneous shut downs on my laptop?!

    I just downloaded the latest iTunes which is 7.5 on Christmas day and the following days afterward, my program would just shut down out of no where and my Vista program would just tell me "iTunes has encountered a problem and must shut down." Then my laptop goes on to tell me to download the iTunes and it should fix the "bugs" that are in it...thing is I downloaded the 7.5 repeatedly...can someone help me please...I am not really havin a good holiday lol.

    See if it happens in another user account
    http://docs.info.apple.com/article.html?artnum=305491

  • When I connect my ipad to my laptop to sync it cuts off and says that itunes has to shut down

    I keep trying to sync my ipad to my computer but itunes keeps shuting down.  Please advice?

    What operating system are you using, and do you have the latest version of iTunes installed on your computer?

  • Itunes will not shut down on mac

    My itunes will not shut down when I close it out.  The itunes ball will bounce up and down and reopen itself.
    I am running 10.6.8 Snow Leopard and this has started in the last 3 weeks.
    I thought it was my blackberry software and had that removed.  It has continued afterwards.
    I do have all of my music on an external hard drive.
    Thanks

    Thanks wjosten I have read that and all the links in it. I did finally get it to work. I downloaded iTunes and reinstalled it. Now the one computer I wanted it to work with is OK.

  • My iPhone 4 has just shut down.  Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge.  Any suggestions

    my iPhone 4 has just shut down.  Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge.  Any suggestions?  I did download a ringtone app and went on to iTunes to sync!. 

    Try charging the iPhone via a wall socket for at least 30 minutes then try a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider.  Then turn back on. You won't lose any data doing the reset.

  • Everytime i load up i-tunes about 30 seconds in i get an error message saying i-tunes has to shut down,i currently use windows XP?

    I use an old laptop which still uses windows xp,i have a new  laptop coming today which uses windows 8,my problem is that when i load up i-tunes,after about 30 seconds of using it,an error warning appears,those ones that asks if you want to send an error report.It is telling me that i-tunes has to shut down which it then does when you either send a report or just cancel,is this because of windows xp no longer getting support or whatever?

    Hi nodski67,
    Welcome to the Apple Support Communities! I understand you have an alert that keeps popping up in iTunes on your Windows XP computer that forces iTunes to quit. I suggest working through the following article to isolate and resolve this situation.
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    I hope this helps,  
    -Joe

  • HT1304 I have many videos that I have purchased thru Itunes, however, when I try to watch them on my computer (pc), Itunes crashes and shuts down.

    I have many videos that I have purchased thru Itunes, however, when I try to watch them on my computer (pc), Itunes crashes and shuts down.

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • HT4623 My iPhone 4 freezes and has now shut down since doing the update this past Saturday.

    My iPhone 4 freezes and has now shut down since doing the update this past Saturday.

    Hi candybooist,
    Thanks for using Apple Support Communities.  This article has steps you can take if your iPhone is unexpectedly powering off:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Cheers,
    - Ari

  • Itunes doesn't shut down completely, can't be restarted without ending task tree

    For the past 3 years, whenever I use Itunes on my windows 7 laptop, the program sometimes has trouble shutting down completely. I have reinstalled itunes through the many versions during the past three years; many times, to no avail. Even though the window will close, when I try to open it again, nothing happens. Sometimes the windows circle appears briefly, but Itunes does not start.
    When I open the task manager, I find that Itunes is still running, although it doesn't appear anywhere else, including the notification area (lower right corner of the status bar). Once I shut down the process, I can start Itunes again.
    While this is a minor inconvenience, I worry that I am doing damage to other programs on my computer, or to my external hard drive (my itunes music collection is about 1.5 TB).
    Other information that may be useful:
    I am running Itunes 12.1.2.27, 64 bit. However, this problem has existed on all versions of itunes I have used on this computer for the past three years
    When using any text field in Itunes (search field, changing track names, etc), the text field expands in a way that suggests some part of the code is missing. Also, the icon for itunes in the taskbar looks extremely low resolution (the circle is pixelated, not smooth).

    If it's happening on that computer even after re-installing multiple times you may want to contact Microsoft to have them look at your registry. It seems that this has been happening for quite some time with no resolution. In my experience, the registry on the PC was off and once that was corrected I never had an issue.

  • When I turned my Macbook on and signed in, it has been shutting down automatically and restarting itself immediately after opening the desktop. The error message said, I'd shut down my computer unexpectedly. How can I get it to stop shutting down on me?

    Since downloading OS X Mavericks, my computer has been shutting down midway of starting up. Please help! The problem began after downloading the software free update. Now when I start my computer, it will starts up normal but when the desktop appears, there will be an error message that I shut down my computer because of an error and if I would like to open the applications that were open before the sudden shut down I should press continue. Then when I select continue, it will open up another communication window that my computer is restarting because of an error. Then the screen will revert to shutting down and restarting again. This has been going on now all morning. Can someone hlep me on how to resolve this issue?

    Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    Do they launch OK while in Safe Mode?

  • I have a iPhone 4 and lately it has been shutting down randomly when I still have battery left. It also doesn't turn back on, until I plug it in to the charger. But when I plug it in, the low battery sign shows up then comes to the lock screen with 68%.

    I have a iPhone 4 and lately it has been shutting down randomly when I still have battery left. It also doesn't turn back on, until I plug it in to the charger. But when I plug it in, the low battery sign shows up then comes to the lock screen with like 68% left.

    Morning Clementine Lin,
    For more information this, please see this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Take a look at the Will not turn on, will not turn on unless connected to power, or unexpected power off section.
    Have a nice day,
    Mario

  • When an internet connection is available, I run iTunes and it shuts down on my Windows 7 64bit computer.

    When an internet connection is available, I run iTunes and it shuts down on my Windows 7 64bit computer.  It used to crash when I went to the iTunes store but, after installing the newest version of iTunes it crashes if there is an internet connection.  I can turn off my internet access and then run the software but, once I try the iTunes store again it crashes.  It does not give an error message as to why its doing this.  Just says it encountered a problem.  I cannot do anything with my iPad or iPod without this working.  Its extremely frustrating.
    I have also contacted Apple several times and they give me links to other's problems but, none have worked to fix this.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.

  • Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?

    Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?

    This is what worked:
    "In iTunes, I signed out of the store. I exited itunes and restarted it, logged back into the store (with my apple id), then I pulled down the iTunes menu in the menu bar and selected Check for updates.
    At this point it said that iTunes 11.1 was available and I'm downloading now " Quoted from a fellow user.
    It fixed my problem.

  • My iMac has been shutting down abruptly

    My new iMac has been shutting down abruptly the past week and after that I have to wait several minutes to try and see if it will turn on. At first I thought it was overheating, but even after being on less than an hour it shuts down. Does anyone know the reason why this is happenig? Oh, and I was just browsing on the internet, there were no weird programs runnig and the anti virus scan says it's clean.

    Back up all data immediately as your boot drive may be failing.
    This diagnostic procedure will query the system log for messages that may indicate a hardware fault. It changes nothing, and therefore will not, in itself, solve your problem.
    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'GPU D|I/O|nspace-h|n Cause: -|timed? ?o' | tail | open -ef
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V).
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.

  • My macbook pro 13" unibody has randomly shut down, and will not switch on again, it is totally unresponsive. I have tried using different chargers, and my laptop had charge when  it shut down,

    My macbook pro 13" unibody has randomly shut down, and will not switch on again, it is totally unresponsive. I have tried using different chargers, and my laptop had charge when  it shut down,

    Hey Sarahbetts,
    Thanks for the question. If I understand correctly, the MacBook will not turn on. I would recommend that you read this article, it may be able to help the issue.
    Troubleshooting: My computer won't turn on - Apple Support
    Thanks for using Apple Support Communities.
    Have a good one,
    Mario

Maybe you are looking for