ITunes HD Playback - Gray Screen

I've just purchase my first HD video from the iTunes store and all I get is a gray screen. The SD versions plays fine.
If I manually open the HD file in Quicktime player it also plays fine, just not in iTunes.
Running snow leopard with all updates applied.
Any help is appreciated as this is my first HD purchase and not a good start!
Kristian

i see. all i can offer @ the moment are the suggestions in this thread: http://discussions.apple.com/thread.jspa?threadID=1632591&start=0&tstart=0.
take special note of the suggestions by *Jason L*.
please post back with results.
JGG

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ITunes videos don't play/gray screen

When my daughter clicks to play her purchased iTunes videos, a gray screen (with controls) comes up but there is no video nor audio. Her audio iTunes purchases play fine...it's just the videos that have this problme.

Jason L wrote:
martinjw wrote:
Quicktime prompted me to authorize my computer (which is already authorized), but it prompted me to use an old name for my iTunes account. I switch my iTunes account name several years ago when I changed schools (and hence email addresses). The video was purchased using my current iTunes account name, so I was surprised that it wanted to authenticate with the old one. Furthermore, when I "Get Info" about the video in iTunes, it shows that the video was purchased with my current iTunes account name, not the old one.
Try removing the SC Info folder as shown here: http://support.apple.com/kb/TS1389
-Jason
Hi Jason,
Thanks for the response, but I have already tried that. In addition, I have tried all the easy fixes (removing iTunes and re-installing it, removing the video and re-downloading it, etc.) that are listed on the various Apple help pages or have been suggested by Apple support representatives. However, the problem persists. Perhaps you could forward this on to one of the iTunes software developers? Thanks!

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Try:
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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First, try a system reset. It cures many ills and it's quick, easy and harmless...
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There is an issue with the latest iTunes version that is causing downloaded movies/songs from not playing on your computer, but should work on your iPod. Until Apple releases an update that'll fix this, this problem will probably not go away.

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I'm afraid that the iTunes Store checks the feed when it gets round to it: as you've found it's usually in the order of 1-2 days, and there is nothing you can do to alter that.

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Two crashes: one OS crash with gray screen and loading bar- help? (Stuck overseas, so you guys are it!)

Hey everyone.
When firefox crashed last night, I figured it was just firefox being difficult, but when while using firefox my entire computer crashed this afternoon and rebooted with a gray screen, the spinny wait symbol, and a loading bar, I started to get concerned. After looking through console, I'm not sure what's caused it to crash like this so I'm hoping one of you bright people here can tell me what exactly happened. I'm running a mac book pro with 10.6.8, have no real addons on firefox aside from adblock plus, divx, memory restart, a french dictionary, and a skin I've been using forever and have also spoken to the developer in the past about. I'm also using Firefox 17.0.1. After trying to google some of the more unfamiliar/suspicious lines (mostly relating to launch agents), I typed into terminal the command to list all launch agents and received 3 replies naming adobe, divx, and google. I used terminal to delete them all just for safe measure (plus the adobe update window has been irritating me to no end so maybe it'll go away now, haha). I did three things when I tried to boot up again after the crash and the weird launch screen with loading bar came up: 1) I held down the power button again because a) the screen was weirding me out and b) I thought it got hung up again (bar seemed to stall for an unusually long time), 2) I tried to boot again and when the same gray screen came back I just figured I had no choice and had to sit through it. 3) when the bar was at about half way I pulled out my ethernet cord for safe measure in case something shady was going on. These three things are also reflected in the log below.
I currently live overseas and the nearest Apple store is over two hours away with no guarantee of a native english speaker working, so if anyone can let me know what caused the crash and if there's anything I can do about it, I would be extremely grateful. The following is my current console log in its entirety from today, including my attempted system update to see if that would improve things (which also resulted in a gray screen with loading bar later), and a really weird bit at the end that is also confusing (but possibly caused by me tinkering in terminal- not sure).
NAME is replacing my HD name, and my screen name here (caithris) has replaced my computer user name. NUMBER has replaced anything that looks like a serial number of some kind.
Thanks so much ahead of time-- please let me know if there's anything else I can share.
Mar 31 00:30:01 NAME newsyslog[9228]: logfile turned over
Mar 31 01:03:25 NAME firefox[8993]: Mozilla has caught an Obj-C exception [NSRangeException: *** -[NSCFArray objectAtIndex:]: index (1) beyond bounds (1)]
Mar 31 01:03:25 NAME [0x0-0x10010].org.mozilla.firefox[0]: 2013-03-31 01:03:25.193 firefox[8993:903] Mozilla has caught an Obj-C exception [NSRangeException: *** -[NSCFArray objectAtIndex:]: index (1) beyond bounds (1)]
Mar 31 01:04:06 NAME [0x0-0x10010].org.mozilla.firefox[0]: pure virtual method called
Mar 31 01:04:06 NAME [0x0-0x10010].org.mozilla.firefox[0]: terminate called without an active exception
Mar 31 01:04:20 NAME ReportCrash[9260]: Saved crash report for firefox[8993] version 17.0.1 (1712.11.28) to /Users/Caithris/Library/Logs/DiagnosticReports/firefox_2013-03-31-010420_NAME.c rash
Mar 31 01:05:35 NAME SubmitDiagInfo[9280]: Submitted crash report: /Users/Caithris/Library/Logs/DiagnosticReports/firefox_2013-03-31-010420_NAME.c rash
Mar 31 03:00:27 NAME loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
Mar 31 03:00:28 NAME configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 1120 ms
Mar 31 11:22:53 NAME configd[13]: Sleep: Success - AC 97 - Idle Sleep
Mar 31 11:22:53 NAME configd[13]: Wake: Success - AC 97 - OHC2
Mar 31 11:22:53 NAME configd[13]: Hibernate Statistics
Mar 31 11:22:53 NAME loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:3/31/2013 11:22:53.195 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.265338957
Mar 31 11:22:53 NAME loginwindow[31]: askForPasswordBuiltIn after makekey, Currenttime:3/31/2013 11:22:53.212 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.281565964
Mar 31 11:22:53 NAME loginwindow[31]: builtInAuthWindowBecameKey, Currenttime:3/31/2013 11:22:53.243 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.312892973
Mar 31 11:22:53 NAME configd[13]: network configuration changed.
Mar 31 11:22:54 NAME configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 9839 ms
Mar 31 11:22:54 NAME configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 9849 ms
Mar 31 11:22:57 NAME configd[13]: network configuration changed.
Mar 31 11:22:57 NAME ntpd[20]: sendto(17.171.4.13) (fd=24): Network is unreachable
Mar 31 11:23:02 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Mar 31 11:23:02 NAME loginwindow[31]: builtInAuthWindowDidResignKey
Mar 31 11:23:02 NAME loginwindow[31]: handleUnlockResult, Currenttime:3/31/2013 11:23:02.536 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:18.606058955
Mar 31 11:23:32 NAME loginwindow[31]: no spins reported for this wake
Mar 31 11:27:31 NAME SubmitDiagInfo[9444]: Cleaning up expired diagnostic messages database at path: /var/log/DiagnosticMessages/2013.03.01.asl
Mar 31 11:33:29 NAME [0x0-0x3b63b6].org.mozilla.firefox[9264]: NOTE: child process received `Goodbye', closing down
Mar 31 11:36:14 NAME ntpd[20]: time reset -4.060579 s
Mar 31 12:11:05 NAME firefox[9264]: -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
Mar 31 15:19:22 NAME kernel[0]:
Mar 31 15:28:23 NAME kernel[0]:
Mar 31 15:28:53: --- last message repeated 7 times ---
Mar 31 15:28:23 NAME kernel[0]:
Mar 31 15:30:22 NAME kernel[0]:
Mar 31 15:56:08 NAME kernel[0]:
Mar 31 15:56:13: --- last message repeated 1 time ---
Mar 31 15:56:13 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Mar 31 15:56:16 NAME kernel[0]:
Mar 31 15:56:46: --- last message repeated 8 times ---
Mar 31 16:00:10 NAME kernel[0]:
Mar 31 16:00:40: --- last message repeated 3 times ---
Mar 31 16:00:44 NAME kernel[0]:
Mar 31 16:01:14: --- last message repeated 5 times ---
Mar 31 16:02:36 NAME kernel[0]:
Mar 31 16:03:06: --- last message repeated 9 times ---
Mar 31 16:03:22 NAME kernel[0]:
Mar 31 16:10:31 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Mar 31 16:17:50 localhost DirectoryService[15]: Improper shutdown detected
Mar 31 16:17:54 localhost fseventsd[33]: event logs in /.fseventsd out of sync with volume. destroying old logs. (707133 444 707763)
Mar 31 16:17:54 localhost bootlog[41]: BOOT_TIME: 1364713830 0
Mar 31 16:17:58 localhost fseventsd[33]: log dir: /.fseventsd getting new uuid: NUMBER
Mar 31 16:17:58 localhost blued[42]: Apple Bluetooth daemon started
Mar 31 16:18:02 localhost mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
Mar 31 16:18:03 localhost com.apple.usbmuxd[21]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
Mar 31 16:18:04 localhost configd[13]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)
Mar 31 16:18:04 localhost configd[13]: DHCP en1: INIT transmit failed
Mar 31 16:18:04 localhost configd[13]: network configuration changed.
Mar 31 16:18:04 NAME configd[13]: setting hostname to "NAME.local"
Mar 31 16:18:04 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[29]: Login Window Application Started
Mar 31 16:18:04 NAME configd[13]: network configuration changed.
Mar 31 16:18:04 NAME mDNSResponder[28]: mDNSPlatformSetDNSConfig: Error: dns_configuration_copy returned NULL
Mar 31 16:18:04 NAME configd[13]: network configuration changed.
Mar 31 16:18:11 NAME mds[27]: (Normal) DiskStore: Creating index for /
Mar 31 16:18:17 NAME loginwindow[29]: Login Window Started Security Agent
Mar 31 16:18:18 NAME WindowServer[71]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:18:18 NAME com.apple.WindowServer[71]: Sun Mar 31 16:18:18 NAME.local WindowServer[71] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:18:29 NAME SecurityAgent[92]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
Mar 31 16:18:30 NAME loginwindow[29]: Login Window - Returned from Security Agent
Mar 31 16:18:30 NAME loginwindow[29]: USER_PROCESS: 29 console
Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
Mar 31 16:18:36 NAME root[113]: /usr/libexec/ntpd-wrapper: scutil key State:/Network/Global/DNS not present after 30 seconds
Mar 31 16:18:37 NAME root[130]: sntp options: a=2 v=1 e=0.100 E=5.000 P=2147483647.000
Mar 31 16:18:37 NAME root[130]: d=15 c=5 x=0 op=1 l=/var/run/sntp.pid f= time.apple.com
Mar 31 16:18:37 NAME root[130]: sntp: getaddrinfo(hostname, ntp) failed with nodename nor servname provided, or not known
Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.mrt.uiagent[123]): Exited with exit code: 255
Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.Kerberos.renew.plist[124]): Exited with exit code: 1
Mar 31 16:19:55 NAME-2 XProtectUpdater[19]: NSURLConnection error: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x100174890 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x1001744e0 "This computer’s Internet connection appears to be offline.")
Mar 31 16:19:55 NAME com.apple.launchd[1] (com.apple.xprotectupdater[19]): Exited with exit code: 255
Mar 31 16:22:04 NAME kextd[10]: updated kernel boot caches
Mar 31 16:25:04 NAME Software Update[178]: SWU: scan found 0 products:
Mar 31 16:25:05 NAME Software Update[178]: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x10052e600 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x10052f760 "This computer’s Internet connection appears to be offline.")
Mar 31 16:25:14 NAME com.apple.launchd[1] (com.apple.suhelperd[181]): Exited with exit code: 2
Mar 31 16:25:18 NAME configd[13]: network configuration changed.
Mar 31 16:26:17 NAME Software Update[188]: SWU: scan found 1 products:\n041-9605
Mar 31 16:26:30 NAME ntpd[18]: time reset +1.140167 s
Mar 31 16:26:57 NAME com.apple.launchd[1] (com.apple.suhelperd[190]): Exited with exit code: 2
Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0xf00f].com.apple.Console[142]): Exited: Killed
Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0x15015].com.apple.SoftwareUpdate[188]): Exited: Killed
Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] (com.apple.AirPortBaseStationAgent[126]): Exited: Killed
Mar 31 16:26:57 NAME loginwindow[29]: DEAD_PROCESS: 29 console
Mar 31 16:26:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[200]: Login Window Application Started
Mar 31 16:26:58 NAME loginwindow[200]: USER_PROCESS: 200 console
Mar 31 16:26:58 NAME WindowServer[203]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:26:58 NAME com.apple.WindowServer[203]: Sun Mar 31 16:26:58 NAME.local WindowServer[203] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:26:59 NAME Software Update[209]: Looking for products to install
Mar 31 16:27:02 NAME Software Update[209]: Performing preflight
Mar 31 16:27:02 NAME Software Update[209]: Preparing session
Mar 31 16:27:02 NAME Software Update[209]: Starting session
Mar 31 16:27:03 NAME Software Update[209]: PKG: extracting "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:16 NAME Software Update[209]: REQ: moving files into place with shove
Mar 31 16:27:17 NAME Software Update[209]: PKG: post-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:17 NAME Software Update[209]: PKG: post-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:17 NAME Software Update[209]: PKG: writing receipt for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:17 NAME Software Update[209]: REQ: install succeeded
Mar 31 16:27:18 NAME Software Update[209]: SWU: installing "MacBook Pro SMC Firmware Update, 1.6"
Mar 31 16:27:20 NAME [0x0-0x1a01a].com.apple.SoftwareUpdate[209]: /: no supported helper partitions to update.
Mar 31 16:27:20 NAME kextd[10]: updated kernel boot caches
Mar 31 16:27:20 NAME Software Update[209]: kextcache returned 0
Mar 31 16:27:20 NAME Software Update[209]: Running /sbin/reboot
Mar 31 16:27:20 NAME reboot[242]: rebooted by Caithris
Mar 31 16:27:20 NAME reboot[242]: BOOT_TIME: 1364714840 524942
Mar 31 16:27:20 NAME mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) stopping
Mar 31 16:27:20 NAME DirectoryService[15]: BUG in libdispatch: 10K549 - 1960 - 0x10004004
Mar 31 16:27:20 NAME WindowServer[203]: hidd died. Reestablishing connection.
Mar 31 16:27:20 NAME WindowServer[203]: Unable to create event queue via hidd: (0x10000003)
Mar 31 16:28:03 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Mar 31 16:29:52 localhost bootlog[47]: BOOT_TIME: 1364714882 0
Mar 31 16:29:53 localhost mDNSResponder[34]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
Mar 31 16:29:54 localhost configd[13]: network configuration changed.
Mar 31 16:29:54 NAME configd[13]: setting hostname to "NAME.local"
Mar 31 16:29:54 NAME com.apple.usbmuxd[27]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
Mar 31 16:29:56 NAME blued[17]: Apple Bluetooth daemon started
Mar 31 16:29:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[35]: Login Window Application Started
Mar 31 16:29:59 NAME configd[13]: network configuration changed.
Mar 31 16:30:12: --- last message repeated 2 times ---
Mar 31 16:30:12 NAME ntpd[24]: time reset +0.227711 s
Mar 31 16:30:13 NAME loginwindow[35]: Login Window Started Security Agent
Mar 31 16:30:14 NAME WindowServer[61]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:30:14 NAME com.apple.WindowServer[61]: Sun Mar 31 16:30:14 NAME.local WindowServer[61] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:30:21 NAME SecurityAgent[96]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
Mar 31 16:30:22 NAME loginwindow[35]: Login Window - Returned from Security Agent
Mar 31 16:30:22 NAME loginwindow[35]: USER_PROCESS: 35 console
Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
Mar 31 16:30:32 NAME com.apple.launchd.peruser.501[99] (com.apple.mrt.uiagent[124]): Exited with exit code: 255
Mar 31 16:30:35 NAME com.apple.launchd.peruser.501[99] (com.apple.Kerberos.renew.plist[125]): Exited with exit code: 1
Mar 31 16:30:47 NAME mdworker[81]: (Error) SyncInfo: Catalog changed during searchfs too many times -- falling back to fsw search /
Mar 31 16:36:05 NAME mdworker32[158]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:36:22 NAME mdworker32[161]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:36:29 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
Mar 31 16:39:07 NAME mdworker[157]: Warning: unknown JFIF revision number 0.01
Mar 31 16:39:22 NAME login[182]: USER_PROCESS: 182 ttys000
Mar 31 16:40:34 NAME /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[132]: No valid tickets, timing out
Mar 31 16:40:35 NAME mdworker[157]: Error, could not create MachMessagePort for com.apple.AddressBook.abd
Mar 31 16:40:37 NAME mdworker[157]: Unable to parse date (<XHTML-STRIPONREPLY>
</XHTML-STRIPONREPLY>)
Mar 31 16:40:38 NAME mdworker[157]: Unable to parse date ( S<XHTML-STRIPONREPLY>
</XHTML-STRIPONREPLY>him to any)
Mar 31 16:40:41: --- last message repeated 1 time ---
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:41:27 NAME mdworker[157]: Corrupt JPEG data: 1 extraneous bytes before marker 0xd9
Mar 31 16:41:27 NAME mdworker[157]: JPEG datastream contains no image
Mar 31 16:41:33: --- last message repeated 1 time ---
Mar 31 16:41:33 NAME login[182]: DEAD_PROCESS: 182 ttys000
Mar 31 16:41:50 NAME mdworker[156]: iCal.mdimporter: could not parse ICS file: /Applications/Microsoft Office 2011/Office/OutlookCore.framework/Versions/14/Resources/en.lproj/Timezones.ics
Mar 31 16:41:51 NAME mdworker32[204]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:43:41 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
Mar 31 17:07:10 NAME firefox[149]: -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
Thanks again- I mean it. It's lousy being stuck away from home when crazy thing happen to your main line of communication!
-Caithris

The gray screen with loading bar issue is a at boot fsck (file system check) that has discovered something wrong with your boot drive/partition and was attempting to fix it.
OS X is booting but can't complete, so that means your hard drive is good, just likely has been either subjected to shock which damaged data on the platters, or bad sectors (the drive is dying if after fixing it, problems occurs again), or something messed something up in the file structure.
Firefox is currently at 19.02, so it appears your background auto-update has not been occurring, which makes me suspect the machine's data is broken in some manner or you have malware on the machine blocking the updates.
Your problems are multiple, in your case I advise a complete erase and install.
1: If you have a backup of your user data on a external storage drive (not TimeMachine as it might be corrupted and compromised with malware it's just going to restore back) then your good, else you have to do this.
Create a data recovery/undelete external boot drive
Copy your data to a blank plain jane external storage drive as you want no executable files on it when you connect to the cleaned machine later.
2: Once your data is safely copied (copy visible files manually and what you know is good, not folders that can contain invisible malware programs!) then disconnect the drive(s)
3: Next assume all writeable media is contaminated with malware and treat as so. Even if you erased it.
4: Stick in your 10.6 install disk and reboot holding the c or option key down. You want Disk Utility and you want to select the ENTIRE internal drive and MUST USE the Security Option > Zero All Data (unless your in the military then use 7x erase, do not use 35x as it will take weeks and is unnecessary)
The Zero/7x erase will do two things, do a low level format and erradicate everything (including hidden stuff and deleted files) also will map off any failing sectors on the hard drive.
5: Follow the procedure here to install 10.6
How to erase and install Snow Leopard 10.6
6: Reboot the machine twice, then once you set up the machine (using a alias of course and not allowing registration), use a secured network and IMMEDIATLY Software update to 10.6.8, if you can download the 10.6.8 Combo update on another secure machine to a (new) USB thumb drive and install it on the clean Mac, do that instead.
WiFi security issues, at home and WiFi hotspots
https://support.apple.com/kb/DL1399
Still run Software update afterwards as Apple might not have fully updated the combo update yet.
7: Once you machine is secure, download the free ClamXav and run a scan on the external storage drive with just your files, perhaps one or more PDF's or other files are not what they seem to be.
8: Make sure to install fresh copies of software from original sources and not from rewriteable media, update them to be current. Malware can be hidden in copies of programs.
9: Trash all your rewritable media, or use a Linux PC or Linux Mint in a virtual machine (VirtualBox) on another computer like Windows to scrub and reformat all the rewritable media before attaching them to the clean Mac. You have to make sure it's getting the entire media.
10: Once your machine is set back up, then make clones and time and date them.
Most commonly used backup methods
If your still having problems with the machine, it's likley a failing hard drive and you will have to replace it and repeat the steps above pretty much.
Really it's best to replace the drive in the interest of security.
Install/upgrade RAM or storage drive in Mac's
For performance of Snow Leopard, check out this tip
For Snow Leopard Speed Freaks
Your overseas, if your in a foriegn country you have to assume FinSpy is being installed on your machine (uses a older iTunes verison "update" to get on) or there is other tricks via the ISP to install something on your machine. So mix things up and don't stick any old USB you see laying around into your Mac.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/

I upgraded my 3rd generation ipad to ios 6.0.1 and now am experiencing various issues. Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone.

I upgraded my "new ipad" (the 3rd generation I think) to ios 6.0.1 and now am experiencing various issues.
1- Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone. The icon that allows me to create a new document also does not appear. I went to icloud.com to see whether my documents still existed, which brings me to the 2nd problem.
2- It appears that all of my Pages documents are still on icloud, but all of my Numbers documents are gone. There were only about 10, but I access 2 of them nearly every day, so this is a big issue for me.
I went into Settings and all of the icloud information is correct and it "Documents & Data" is on. When I look at the storage, I see the Pages documents but not the Numbers ones. The next thing I did was turn my ipad off and back on, but this didn't fix anything. Since my Pages documents are still on icloud, I then tried to delete the Pages app from the ipad so that I could reinstall it, which resulted in the 3rd problem.
3- I cannot delete any apps. I can get all of the icons to shake and the small x IS available, but everything freezes when I click it. I can't do anything at that point except reset the ipad or wait until it eventually restarts itself. I've tried this with Pages as well as multiple other apps, all with the same result. I've also tried downloading a new app (which worked fine) and then deleting that one, but I got the same result.
3a- A small related issue to this that I am far less concerned about is that when the ipad restarts itself, it comes back on and the screen is really dark and I can barely make out what appears on the screen. If I enter my password right away, it stays that way until I go into Settings - Brightness & Wallpaper and touch the brightness setting (although I'm not actually changing the setting because it already shows that the brightness is turned up a little over halfway). If I don't enter my password right away and let it go completely dark, then click the home button, the brightness is fine.
So now I'm stuck. My guess is that I will need to restore it, but wanted to check before I take that step. Unfortunately, my laptop is on its deathbed so I haven't been synching my ipad to it and I fear my Numbers documents are gone forever. I'd like to try everything I can to fix these issues before doing the restore in hopes that I can get the Numbers documents back.
Any suggestions for any or all of these problems?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

My MacBook Pro won't boot on the Mac side I get the gray screen and then halfway through the bar loading it turns off?

My MacBook Pro was downloading apps from iTunes and I shut the computer down at my I laws house or so I thought? When I pulled the computer out of my backpack it was still on? I tried to login and it kept spinning so I turned it off and now I only get a gray screen. I can boot it in the windows side and have an external hard drive with time machine backup on it but don't know how to load it without getting onto the Mac side?
Please help!

turn off the mac completely
as soon AS you hit power button press following 4 keys
Option + Command + P + R
that should reset it

MacBook Pro won't boot up past gray screen?

Okay, so I was running chrome and iTunes and spotify. Spotify was playing and Avast! Detected an infection and moved it to the chest. I quit chrome and opened up a Steam game called Garry's Mod, but it wouldn't open no matter how many times I tried it. So I tried to open chrome again and it bounced but didn't open. Tried to open system preferences and it opened but didn't show a window and wasn't responding. So I tried to restart but it wouldn't restart, so I force shut it down. Then it wouldn't go past the gray screen.
So I restarted the PRAM. Didn't work. Tried booting into safe mode. Didn't work. When into single user and checked the directories I think. Didn't work. Called apple and repaired permissions and that didn't work. Then I downloaded OS Mavericks and reinstalled it. Didn't work. So I'm redownloading to see if it might work if i do it again. Otherwise, he said I'd have to completely restore and lose my data, which would suck. I don't have a backup unfortunately.
What I'm wondering is if there's anything you think I could do that just might fix this?
Or, is there anyway to save my data if it won't boot up and I don't have a backup? I have lots of writing and music I really would not like to lose.

Your disk may be sick or dying. As you surmised the top priority at this point is to make a copy of your data.
First, check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data. Post back with the results of this test.
If the disk will not show up at all in Disk Utility to run these simple testes then it is probably already dead. A trip to an Apple store to confirm that would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not I’m going to council you to purchase a drive you can use to replace your internal drive if need be. The silver lining is this new drive will be much faster than the old one. Google “Seagate 1 TB SSHD”. You should find a drive for about $100. Google “USB 3.0 enclosure”. That should cost $10 to $20. When they arrive plug the drive into the enclosure.
Assuming it is still breathing you can recover the data without booting from the sick disk.
Reformat the external disk Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
If that will not complete post back for another emergency data recovery method.
If the backup succeeds use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it repairs with a green OK message, will it boot normally?
Post back for further instructions. How to proceed will depend on what has transpired to that point.

Why do I have a Gray Screen on my 4s after updating to iOS 8.1.2??

I updated my iPhone 4s to the new operating system, iOS 8.1.2 (12B440), and now have a grey screen (no color). No, the grayscale is not on. The color comes in and out at times but only for seconds at a time. Could it be the new update? And if it is, how can I go back to the original iOS 7????

Sorry, but you can't downgrade the iOS.
To find out if this is software related, set it up as new device without using a backup afterwards:
Use iTunes to restore your iOS device to factory settings - Apple Support
If the screen is back to normal after that, restore from the backup. In case the gray screen comes back again, your backup contained damaged data and you'll have to start again without the backup data.
In case the gray screen is still on after setting it back to factory settings, your device needs to be checked by an Authorized Apple Service Provider or Apple:
iPhone - Contact Support - Apple Support

ITunes HD Playback - Gray Screen

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