ITunes Help Not found

Error message when opening iTunes Help - The requested URL /itunes/win/10.5/ was not found on this server
Internet Connection active as I can open my iTunes account in store
Windows 7 and ran update check on iTunes - have most current iTunes and QuickTime and reinstalled them both - still have issue.
Not sure what is issue as only thing close on support site was - check internet connnection.
Any ideas are welcome

I have same issue.

Similar Messages

  • I'm running windows XP, trying to uppdate iTunes, instalations pack iTunes.msi not found. Is it posible to download this?

    I'm running windows XP, trying to uppdate iTunes, instalations pack iTunes.msi not found. Is it posible to download this?
    I have tried to seek for it on the computer but no.
    Se picture

    I had the same problem and managed to fix it by doing the following :
    First go to the control panel
    Choose Add/Remove programs
    Find iTunes in the list
    Select "Change" and then, when it comes up with the option, "Repair"
    I found that this fixed the problem for me and I was able to do the update without coming up with this error - hope it helps!

  • TS3212 im trying to reinstall but will not allow, due to an error 7,  itunes helper not installed correctly,i have tried several times, but will not allow me to install, i have used itunes for years but now cant use it, can you help

    i have tried to reinstall itunes because it is saying i cant use my itunes due to an error 7, itunes helper not installed correctly, please reinstall, i have tried several times but still not allowing me to use, ive never had this problem before in all the years i have used itunes, i have gone through all the troubleshooting but still no access, can you help

    Many thanks.
    That suggests that another application has stashed old QuickTime componentry in your system files.
    So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view settings.
    In your Start menu, open Computer.
    In your Organise menu, select Folder Options.
    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
    Click OK.
    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    If you have a 32-bit version of Windows, open the "System32" folder.
    If you have a 64-bit version of Windows, open the "SysWOW64" folder.
    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • ITunes:  "File not found"

    I have been having a problem for quite some time with iTunes and I can't seem to get an answer as to how to resolve it. On many of my songs listed in the iTunes library, when I click on the song I get an error message to the effect of "File not found. Would you like iTunes to try to locate this file?", and when I say "yes" to this, I get my "iTunes Music" folder (where my music files are stored) and I have to search around and find the file (which I am usually able to do) and then it plays. However, when sometime later I may try to play the song again, I get the same error message and have to go through the same process. Can anyone explain why this may be happening and how I can prevent it from happening again? What is the simplest way to store your music files on your hard drive to ensure iTunes captures everything and does not have difficulty locating files? Many thanks for your help and advice!

    This really shouldn't happen. There are no setting in iTunes to prevent it.
    If you want to do a bit of detective work, you find out where iTunes this the missing file is located.
    If you want to try this, identify a track or two with exclamation marks.
    Open iTunes Library.xml with WORDPAD. (it's in the iTunes folder)
    Use search to look for the track or album name. If you know the actual file name you can use that but watch out for spaces, the space character is represented by %20.
    WHen you have found a track or album you need to scroll to the line starting:
    <key>Location</key>
    This contains the path and file name.
    Is it correct, or something different?
    That might give you clue about files being moved or renamed.
    If it is all correct them something odd is happening with iTunes.
    Message was edited by: polydorus

  • ITunes folder not found

    I recently upgraded to the latest version of iTunes (6.0.5.20) ever since then, I try to open iTunes and all I get is the following error...."The Folder "iTunes" can not be found or created, and is required. The Default location for this folder is inside the "My Music" folder."
    I hvae tried everything from uninstalling/reinstall, to cleaning out the registery, to everything else. I would like to update my iPod with some new music and audio books, but unfortunately it's not working......
    Any help would be awesome on how to get my iPod working again....Thanks
    Myke

    the best place to start with that one is here:
    iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
    ... but if you run into the complication where My Music doesn't show up as an option in TweakUI, try the alternate procedure from this Nigel Carpenter post:
    Nigel Carpenter: re: Itunes problem

  • Itunes: Quicktime Not Found

    Hi, my itunes started doing the quicktime not found thing about a week ago.
    I've uninstalled itunes and quicktime multiple times, and have installed quicktime alternative and lite multiple times (with the plugin for itunes). they have worked temporarily, but the quicktime not found keeps coming back. Help?

    Hello the following article below will assist with a more thorough cleaning of Apple Software.
    The following Apple programs should be uninstalled in the order listed to reduce the amount of reboots needed. Keep in mind not all programs in the list below will be listed in your Add/Remove or Programs and Features list. So if you can not find the exact name or something similar then continue down the list.
    If you have never uninstalled Apple software below by removing all the programs listed but always just removed iTunes and Quicktime. Try just the basic uninstall of what is listed. If it still does not work. Repeat the step and then check out link below.
    1. Uninstall the following Apple Software in the following order to help reduce reboots
    -Apple Mobile Device Support
    -Apple Software Update
    -Bonjour
    -Windows iPod Updater (Name might be different but look for anything with the word iPod)
    -MobileME Control Panel
    -Quicktime
    -iTunes
    *Now reboot the computer
    -If step above did not resolve. Repeat step above then follow article below
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926?viewlocale=en_US

  • Vista itunes not installed correctly.  Error 7.  Windows error 998.  Itunes helper not installed correctly.  Service Apple Mobile Device failed to start.  Insufficient privileges.

    OK, spent about 25 frustrating hours so far this weekend doing everything recommended on numerous threads here -- uninstalling and reinstalling itunes and all Apple items.  Help?
    I am using Windows Vista home premium.  After the last iTunes update to 12, it suddenly would not work.  I followed, to a T, all instructions to uninstall all Apples software, in the correct order, reboot, download the latest iTunes, run as administrator, plug in the iPhone 5S, let the driver install, and then finish.
    Along the way, I received the error that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start.  Verify that you have sufficient privileges to start system services."  I am the administrator and have privileges.  (I previously followed instructions from anther thread to change the read-only privileges for Apple folders, but to no avail.  I also deleted every file with the word Apple in it after I uninstalled everything.)  I did a retry and then an ignore during installation of the AMD error, which I have received 10 times.
    The other error I keep getting is:  "iTunesHelper was not installed correctly.  Please reinstall iTunes.  Error 7."  I have done that 20 times.
    Other frequent error:  "iTunes was not installed correctly.  Please reinstall iTunes.  Error 7 (Windows error 998)."
    I followed other threads suggestions to install Windows .NET versions 3.5 and 4.0.  No help.  I also looked for various specific Apple files in various folders for DLLs, etc.  Not present.  I have rebooted 50 times and tried different users on my home account as well.  Nothing.
    I also followed instructions to Manage my computer under "services."  Under Apple Mobile Device, the setting is for "automatic."  When I try to get it to "start," the error I receive is "Windows could not start the Apple Mobile Device on Local Computer.  Error 1053:  The service did not respond to the start or control request in a timely fashion."  (I followed previous thread instructions to use the CMD prompt to stop it.  That caused problems because the status was then "stopped," but I was able to restart it later once I figured that out -- but with the 1053 error again.)
    I think I've tried every suggestion in every thread for the four errors I keep getting (AMD failed to start; iTunesHelper Error 7; Windows error 998; and AMD Error 1053.)  I am fresh out of ideas and very frustrated.  I mostly want to make sure I don't lose my music and photos, which I was about to sync.
    The only other thing I see that is strange on my computer (which I discovered along the way) is that I cannot receive automatic windows updates and have not had an update since 2012.  My iTunes worked a month ago, so that was obviously not a show-stopper in the past, but perhaps there is a Vista update I need for iTunes 12?  I have service pack 2 for Vista.  I have followed all threads to try to set my windows to automatic update, but no joy there either.  It checks for updates and then fails.  I followed instructions and did run an installation to install windows automatic updates, but that doesn't work either.  I tried 10 times.  It runs and takes a while, but is never able to successfully update windows.  It says "checking for updates" for a while.  Then it dies.  My last update was 6/19/12 (failed) and it says the most recent check was 6/22/12, but I have tried 20 times on 10/31/14 and 11/1/14.
    When asked to "Install new Windows Update software" to check for updates, I have done so 10 times.  It downloads and installs, but never works.
    It's an old Dell desktop computer from 2006, and I'm using an iPhone 5S.  I am fresh out of ideas.  Anyone really smart here?
    Thanks.
    Tristan

    Upon latest reboot, I also received this error message:  "The application failed to initialize properly (0xc0000005).  Click OK to terminate the application."
    Then I got the iTunesHelper not installed correctly error again.
    Then the "Windows can't check for updates" error message.
    Then "Apple Push has stopped working."  Then a quick DEP error message that disappeared but said something about Apple Push being closed.
    I'm also getting denials of service logged by McAffee.  Not sure if I'm getting a virus/attack or not.
    Not sure if it's a problem with my old desktop machine, my Windows Vista updates, or iTunes, but I'm very frustrated and out of ideas to try.
    Thank you for your help!
    Tristan

  • TS1363 I tried to print off some of the iTunes advice but my computer froze. I re-booted the computer and ran the diagnostic test again but now "Secure link to itunes store failed"  AND " itunes helper not running."

    I just tried to print off some itunes advice but my computer froze.  I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to  i tunes store failed" AND "i tunes helper not running" both appeared.   Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen.  Even though I only vaguely know what that means, I don't think that's the help I need.    

    I just tried to print off some itunes advice but my computer froze.  I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to  i tunes store failed" AND "i tunes helper not running" both appeared.   Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen.  Even though I only vaguely know what that means, I don't think that's the help I need.    

  • Error in trying to run iTunes.....iTunes folder not found

    I have a Sony PC and recently had my drives partitioned into a single drive. For whatever reason, this has screwed my Itunes software. I have gone through 10+ uninstall and re-install.
    I have now gotten to the point of being able to install the software, agreeing to the license agreement but then get the following error box..."The folder iTunes cannot be found or created, and is required. The default location for this folder is inside the My Music folder.' After clicking ok in the dialog box, nothing happens...no iTunes, no nothing.
    I have no clue. I followed the Apple suport page fix and it has not worked.
    I have all of the music files on the PC and they seem to be in order. But I am wits end regarding my ability to get iTunes started.

    hi Michael!
    hmmm. here's a technique that we used to get some success with in the days prior to the KB doc showing up (scroll down to the bottom of the page to see the relevant post in the thread):
    b noir, "The “iTunes Won’t Work &/or Won’t Install” First Aid Kit" #10, 12:36pm Sep 7, 2005 CDT
    keep us posted.
    love, b

  • Registry settings used by Itunes drivers not found

    I just installed the latest version of itunes after having an old version previously installed. Every time I run Itunes now I receive an error message. It says something about registry settings missing that are used by itunes drivers for importing and burning CDs and DVDs. It suggests re installing itunes and uninstalling any other CD burning software. I have reinstalled itunes perhaps 6 times now and i have not installed any other CD burning software - ever - windows media player was always installed. I don't think WMP should be interferring though since it didn't before. I receive this error message everytime i run itunes. Also, this may be related, I cannot consolidate my library. Everytime i select the option nothing happens. itunes does not react whatsoever.

    toonz here is what it says now, but like I said it is working fine now.
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    iTunes 5.0.1.4
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: ATI MOBILITY RADEON 9000\ATI MOBILITY RADEON 9000
    IDE\DiskTOSHIBAMK6026GAX_______________________PA202D_, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS3___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: SONY DVD+-RW DW-D56A, Rev PDS3
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 255:57 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    The drive CDR speeds are: 4.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.

  • Cannot delete itunes .msi not found and cannot install new one! please help

    Please help me awhile ago i tried deleting then reinstalling th new version of itunes / quick time and after going through most of the installation process this comes up:
    The feature you are trying to use is on a network resource that is unavailable.
    Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.
    Use source:
    C:\Documents and Settings\Jordan\Local Settings\Application Data\Apple\Apple Software Update\
    I made a picture of it here:http://i196.photobucket.com/albums/aa233/djjordie/cannotfindmsi.jpg
    Then i tried uninstalling it (somehow it says its installed in add or remove programs) and the same message came up.
    After ages of trying to figure it out and deleting heaps of things, when trying to install now it says:
    1.run or cancel (thats not the problem) i click run picture here:http://i196.photobucket.com/albums/aa233/djjordie/cannotfindmsi.jpg
    2.then it goes to this picture here:http://i196.photobucket.com/albums/aa233/djjordie/preparingtoinstall.jpg
    3. then straight to this picture here:http://i196.photobucket.com/albums/aa233/djjordie/preparingtoinstall.jpg
    without the the rest of the installation process...
    SO i need to be able to delete it complety (the problem there is the .msi not being found).
    Then install itunes / quick time without the .msi problem or the skipping of the installation process with it saying errors occurred ect...
    Please help it would be much appreciated!
    DJJORDIE

    WHen you get trouble with msi files you usually need the Microsoft Installer cleanup utility.
    Here is a method for removal of iTunes and related programs with clean up and reinstall.
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
    http://support.microsoft.com/kb/290301/
    (To run the program – All Programs>>Windows Install)
    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
    Restart your PC.
    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
    restart your PC
    Install the stand alone Quicktime and check that it works.
    If it does, install iTunes.

  • I cant uninstall itunes files not found?

    i have tried to access the itunes store with no luck i tried to uninstall my itunes and reinstall but it says no file found? I can pull up itunes on my laptop i can listen to playlist but cant do much else?

    Hello redatitude,
    Not being able to access the iTunes Store sounds frustrating. I have located an article that will help you, take a look at the heading titled "Troubleshoot issues in Windows."
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • ITune songs not found after migrating to new iMac

    My old iMac's graphics card broke. Luckily I have used Time Machine to back up to ann external HDD.
    I used Migration Assistant to bring up the new iMac. However, I cannot find any songs in iTune. The songs can still be found in my iPhone though.
    I also found that Time Machine has set up a new folder in the external HDD, so while the old backup files are still there, I cannot access it when I tried to restore it.
    Need help.
    Since this is a new, clean installation, I don't mind reinstalling the OS X, which I have done, if it helps.

    There is no Music folder.
    Perhaps I should try to start from a clean slate again. Do you think it will make sense to wipe out all the data and re-install OSX, re-migrate? There will not be any lost data (compared to what I have now..)
    When I re-installed OSX, I had to state a name. I chose the name on the previous computer, which led to a conflict when I tried to migrate. I had to choose another name for the new iMac. Could this have led to the inability to restore properly? (am I making sense?)

  • Songs that I have purchased are missing in iTunes (file not found/exclmation point), and do not show up in the iTunes Store for download.

    I have a laptop that has (or had) pretty much all of my music, both burned from CDs and downloaded from iTunes. My 17 year old son on occasion syncs his iPhone and iPad with this laptop. As of the last sync (as best I can determine), many songs that I purchased in the past few years are now missing, in that they have an exclamation point to the left of the song title, and when I try to play the song, I get an error message that says "The song could not be used because the original file could not be found" or something to that effect. As it turns out, the file seems to be erased. This has happened multiple times, and I could be wrong, but I believe that there are some songs that had the exclmation point last time he synced that now don't, and vice-versa. There is not an obvious correlation or grouping as to why these songs are missing (e.g,. they were not all purchased on the same date, not all songs from one artist are missing, etc.).
    Since most of these songs have been purchased through iTunes through my account, my reaction was to go to the iTunes store, log in with my account, and re-download them. Problem is, all of these songs instead ask me to purchase the song, instead of displaying a "cloud" logo. Therefore, it appears that I have to re-purchase these songs, which does not sound correct.
    Questions: Does anyone know, most importantly (to get an immediate fix):
    1. How can I re-download these songs and why doesn't iTunes Store recognize that I have already purchased them?
    and perhaps as important (more of a long-term question):
    2. Why does this happen and how can I prevent this from happening again (since it has happened multiple times)?
    Thanks.

    1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
    2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
    tt2

  • ITunes.msi not found

    I keep trying to update to the latest version of itunes, but every time the installer will pause at the same spot, Status: Removing Applications.
    This error appears, The feature you are trying to use is on a network resource that is unavailable.
    Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.
    It lists a few locations and I have used all of them a few times, I even located the .msi file and browsed to it, but the installer says it is not a valid installation package for iTunes. Any help would be greatly appreciated.

    +This error appears, The feature you are trying to use is on a network resource that is unavailable.+
    +Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.+
    With that one, let's try the following procedure.
    First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
    Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
    Description of the Windows Installer CleanUp Utility
    Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:
    Removing iTunes and QuickTime for Windows
    Now try another iTunes install. Does it go through properly this time?

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