Itunes help opens blank box

When I click on itunes help I get a blank box, also a blank box when I click on keyboard shortcuts in help menu. Help Window opens and I when I click itunes and ipod help the box opens but nothing responds except web related options.This started after I installed IView Media Pro. I tried Permissions Repair in Utilities and also tried to reinstall itunes 7.
Powerbook G4 Mac OS X (10.4.2)

jdspdx,
Welcome to Discussions.
Probably one of the preferences files of the Help Viewer is corrupted.
Go to /Users/YourUsername/Library/Preferences and remove these files:
com.apple.help.plist
com.apple.helpui.plist
com.apple.helpviewer.plist
Then choose the Help function of iTunes again.
Hope this helps.
M

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Mac Help feature blank box

The Mac Help function often comes up totally blank, or if it has hyperlinks, they do not work.
This happens at anytime, seemingly unrelated to anything else.
What to do?
Thank you for your consideration.

Hi Francis,
(in addition to R C-R's excellent answer)
Yes, you can rename the corrupted caches folder, or simply get rid of it by dragging it to the Trash.
If deleting the Home/Library/Caches/com.apple.helpui folder still doesn't fix Mac Help,
try then deleting those preference files:
Home/Library/Preferences/com.apple.helpviewer.plist
and
Home/Library/Preferences/com.apple.help.plist
A common and harmless problem, most probably related to Mac Help's hyper-sensitivity to erratic internet connection while updating its contents.
Axl

I can access and use the store just fine - but when I try to open iTunes HELP, I just get a blank/white Help box. Any thoughts or ideas? Dee

Not sure if I have to repeat question, but I cannot access the iTunes HELP from the Store on my PC (Dell laptop/Windows 7) - opens the box, but it remains blank/white, never fills in with HELP information. Any thoughts? dee

I would check with HP. Your scanner may need a firmware update and updated HP software. Start here:
http://www8.hp.com/us/en/hp-search/search-results.html?qt=LaserJet+m1217nfw+MFP& cc=us&lang=en&charset=utf-8&qp=&hpn=&hpa=&hps=&hpr=&cat=&current_url=CSSres
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When i open itunes 7.4.1 when not online i get big blank boxes with a butto

button at the bottom that looks like it says acceptar...when i click it sometimes itunes works, but other times another smaller blank box appears and my itunes crashes. actually i think this started shortly before i upgraded to 7.4.1..it started happening in the earlier version..i hoped that 7.4.1 would fix this issue..anyone have this problem? i dont have a clue how to fix this.

I am having the same problem. I have not been able to access the iTunes store for a couple months. I have no problem with my Internet connection and I have the latest version of iTunes 10.4.1 in Windows 7. When I begin to load the iTunes store I get nothing, not even an error message.

Itunes store is blank when I open it

itunes store is blank when I open it

Same problem here -- latest 10.6.8 on a Santa Rosa Mac Book with 6 GB of RAM -- Safari 5.1.10 and iTunes 11.2.2 -- noticed that the song lists don't display, just a blank area where the song listing SHOULD display -- shows a slider to the right, but nothing on the list. Can play online radio just fine -- main default iTunes store window looks normal, and I can select one of the songs from the default store window, and it plays just fine -- but if I search for Fleetwood Mac or Boston, of which iTunes carries both, song list comes up blank -- other Fleetwood Mac non-song offering show normally.
Hold on -- now it is WORKING -- I used Safari to log into this Apple Help section using my active Apple ID, and I was presented with some sort of Apple license agreement and checkbox before I was able to proceed to this help section to comment -- I wonder if iTunes was hung up because I had not yet agreed to the latest Apple ID User(?) license agreement, but iTunes was not showing me the agreement so that I could check the box, etc.
Anyone having this problem, double-check that Apple has you on record per the latest license agreement -- my iTunes was showing that I was logged in using my correct Apple ID (only have one), but never displayed anything about a license agreement -- only when I logged into this Apple trouble-shooting help section via Safari was I presented with a license agreement update notification screen -- which, once agreed, seems to have cleared up my iTunes Store song list blanking problem.

Can anyone help? itunes wont open and i need music!

hello im new to this so excuse me if im rambling.
Ive recently updated software when turning on my mac when it offered it automatically and now my itunes wont open. A box comes up saying " the application itunes quit unexpectedly. other applications are not affected. click reopen to open the application again" blah blah...
And of course it wont open if i repeatedly try.
Can any of you lot tell me what i can do to rectify this and save me a whopping £35.00 that apple isists on getting if you want any help from them via the old phone!
Thanku thanku thanku if u can shed some light on this for me!
emac Mac OS X (10.4.8)

You did not indicate the name(s) of the automatic Software Update. Was it just an iTunes update?
Run the Repair Permissions (Applications/Utilities/Disk Utility) then Restart your computer. Relaunch iTunes.
If iTunes fails to open, disconnect any Firewire/USB peripherals (except Mouse) and reinstall that same version from the Apple Downloads Website, then repeat the above Repair and Restart.
DIXIE
15"iMacG4/800/60GHD/768MB-12PB/867/60GHD/1.12GB-G3/400/1GB Mac OS X (10.3.9) AE network

ITunes wont open, cant uninstall, cant upgrade, cant reinstall. please help

recently, itunes decided not to open. no error message, no computer lockup, just not open. so when i tried to reinstall via add/remove programs, the installer opened, and acted normal, said it was validating install, then when it got to removing old program, it froze and a windowsey-looking error message popped up saying that "the feature you are trying to use is on a network resource that is unavaliable" "click ok to try again or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below" [dropdown+browse button]. the dropdown lists 2 file paths one being in the temp files in mydox and the other being in some application cache files in some system folder. neither works.
please help! im stuck! i have tried uninstalling, reinstalling, repairing, downloading the most recent and trying to install that, and even downloading an older version, and i all get the same error message.

a windowsey-looking error message popped up saying that "the feature you are trying to use is on a network resource that is unavaliable" "click ok to try again or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below" [dropdown+browse button]. the dropdown lists 2 file paths one being in the temp files in mydox and the other being in some application cache files in some system folder. neither works.
with those symptoms, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

Recently updated ITUNES, cannot open it now, Please help

I updated Itunes last night. Now it will not open when I click on it. I have uninstalled it and reinstalled with the same results. Any ideas?

Same problem here - Click to open iTunes and an error box (grey with red X) pops up with the following message:
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Message was edited by: Lish1989

Blank box when opening pdf within a webpage

Often, but not always, but TOO often, when I try to open a pdf document within a webpage, the pdf is shown as blank white and a single blank box pops up. The only option is to hit OK, which doesn't do anything. There's no error code or message. Just a blank box. It was happening with google chrome so I went to internet explorer and it was okay, but now it does it there too. It even happens with my stamps.com account which connects to the internet but I would hardly consider it a browser. I use Windows 7 and Acrobat 9 Pro. Somebody PLEASE help me! I've had this problem for weeks... but it's inconsistent - like one time out of twenty there's not a problem at all. Maybe it's a compatibility issue? Is there some kind of upgrade that will solve the problem? Any input is appreciated!

What version of Acrobat 9?
Or, which "dot version"? Adobe's Acrobat support of Windows 7 begins with dot version 9.2.
(See: http://www.adobe.com/products/acrobat/faq/ )
--| Version 9.3.3
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All photos in I photo 5 are blank boxes!! Help!!!!

All photos in my I photp 5 are blank boxes!! Help , whre did they go!?????
thanks to oany one who can help.
Guitarman

I have previously (and am again) experiencing the same problem as the original poster, except I am able to get the "rebuild" window when I hold down ALT and CMD while starting up iPhoto.
The problem with "empty photos" (i.e. the frames around the photos are there, as are the keywords and filename, but the photo itself is missing). Looking inside the iPhoto folder in the Finder I see that there are lots of image files with file-lengths of zero. So the files are still there, but there's no data inside of them.
I don't know how the original poster ended up with these empty photos, but in my case I was organizing my photos by deleting unwanted ones, creating new albums, deleting unused ones etc.
Then all of a sudden iPhoto crashes!
(iPhoto 5 does indeed seem to be a flaky program as this has happened to me many times when working with a couple of thousand photos or more).
Anyway, when I opened it again the empty photos thing occured.
I'm guessing that the empty photos are indeed the same photos I deleted from my album, but because of the crash, iPhoto hasn't updated its information and still displays the thumbnails of the images, which of course aren't there, and thus shows them as "empty" images.
Now, I would imagine "rebuilding the database" and/or "rebuilding the thumbnails" would do the trick, but I've tried all 4 option available when you start iPhoto with ALT and CMD. Nothing solves my problem. Very frustrating.
And whenever I do something in iPhoto the "busy beachball" shows up for 10 to 30 seconds, causing a lot of waiting.
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I have been using Itunes on my HP laptop for 12 months and over the past month have not been able to access the Itunes store or any of the Itunes Help type menu's. When in Itunes I click on the Store icon and the top middle box gets to Half way. Pls help

I have been using Itunes on my HP laptop for 12 months and over the past month have not been able to access the Itunes store or any of the Itunes Help type menu's. When in Itunes I click on the Store icon and the top middle box gets to Half way. Pls help

I had the same tried loads of fixes
saw this on the community from whatheck
In windows 7 click on your start menu, go to the accessories, right click on the command icon and choose "run as administrator"
Once it opens type the following command...
netsh winsock reset
Hit enter and it should say something like winsock reset successful now reboot your computer
IT WORKED....... cleared all the "action2 on the CPU and loads IStore perfectly

Whenever I turn my computer on my Itunes are completely blank!! HELP!!

Help, Everytime I turn my computer on my itunes is completely blank. I have then installed the new one and droped and dragged the file of music back into itunes, but this obviously hasnt worked as the next two times i have turned my itunes on it has been blank!!! This is really really frustrating!! PLEASE HELP!!

Your issue is because of the Vaio software on your computer.
Open Control Panel.
Open *Vaio Content Analyzer Settings*.
On the Music tab, uncheck "Analyze Music Files" and at the bottom uncheck your music folder.
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Recently when I log on to itunes, my computer tries to connect to the itunes store and then just remains blank. the screen is white and I cannot even connect to itunes help from the itunes tab ... help!

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Hi.
I have spent the past 10 days trying to solve this problem of “iTunes Store” no longer opening.
During this time of emailing backwards and forwards to iTunes Support nothing they suggested worked. All the links they sent didn’ toffer any help. I was basically just being told to delete iTunes and then reinstall it again.
After this long period of emailing each other every day,they finally told me that I need more detailed Technical Help and gave me a phone number to call their Apple Telephone Technical Help line.
When I explained all of the above, the man I was speaking to said did you delete EVERYTHING connected with iTunes, to which I said that I had deleted iTunes so I assumed that would be it. I was then told that this was the problem, I was not told to also delete Quick Time and Bonjour etc., infact everything else connected with iTunes.
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Now, Reinstall iTunes, which will reinstall everything you have just deleted explained above.
Result? It all workedagain!!

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Try the new shuffle reset tool.
http://docs.info.apple.com/article.html?artnum=303979

Itunes help opens blank box

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