ITunes Help unavailable

I am trying to access iTunes Help, but I get an error message that says "ITunes Help is unavailable because your computer is not connected to the internet"
But, iTunes diagnostics tell me my internet connection is ok. All my other internet connections ( email, browsers, etc) work fine.
Can anyone tell me what to do?
Many Thanks
Dave E.

What security software is running on your computer? Try to update it or remove it from your computer (just to test).
Also, take a look at this Apple document -> iTunes: Advanced iTunes Store troubleshooting

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Why do I see: iTunes Help is unavailable because your computer isn't connected to the Internet. IE9 works fine but iTunes does not connect to the store.

I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine. I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet." However IE9 and Google Chrome run as always...... no connection problems.
I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same. I followed all the instructions I could find about firewalls, ports, SSL etc.
Diagnostice gives me this information:
Secure link to iTunes Store failed -----
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
DELL Inc. Studio XPS 435T
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00CCABA00E06CFD0
Current user is an administrator.
The current local date and time is 2011-09-08 09:53:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 226dfd82342c16c01da33b35a257182c
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 10.0.1.8
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Thu Sep 08 07:46:11 2011
Lease Expires: Fri Sep 09 07:46:11 2011
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-08 09:24:52.
　This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????

Only fixed this in the last day or two . . .with this!
https://discussions.apple.com/thread/3588501?start=0&tstart=0

How can i sync my iphone to a new computer when my old itunes is unavailable?

Just as its shown above- my old laptop and itunes are unavailable, and of course my new itunes is empty. If i sync my iphone to an empty itunes, everything on it will be erased. is there any way that i can sync it without losing everything on it? i've had it for almost 2 years, its packed with stuff!
Please help :'(

That is why backups are so important! These should help:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

ITunes Helper is not running

For some reason my new iPod Touch was having problems registering. It finally registered but it has named my info "owner" instead of my actual name which all my other iPods were named under. Does this have anything to do with iTunes helper not working? Either way how do I correct my name and get iTunes Helper to start working again? Thanks.

Hi, bab50.
I would recommend uninstalling iTunes and all of it's components in the order specified of the articles below. Once you completely uninstall, download iTunes and install the program again.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you an error message when uninstalling one of the programs, see the article below.
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H.

Itunes help can not access the internet even when the PC is connected

When opening itunes help the error message is returned that says itunes help is unavailable because my PC has no internet connections, which is ironic since I am typing this! any help?

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Purchased Several Songs ~ But iTunes Store "Unavailable"

Used iTunes yesterday evening (the 11th) to purchase several tracks by Marianne Faithful.
iTunes accepted the order (Said Starting Downloading etc.) then popped up a notice (But not an 'Error' warning) stating iTunes Store Unavailable - try later.
I did the 'Check For Purchases' routine, but it said "Checking for purchases", but then popped up a message stating iTunes Unable To Check for purchases"
I received an email about half an hour later informing me that I had purchased these titles and charged me.
I even tried getting the 'free single of the week' but same thing happens, accepts order, fails to download, pops up same messages as above, and also sends me an email saying I have purchased it.
If I use the 'View My Account' feature in itunes, it does indeed show these purchases, but i cannot get them!
I can download free tracks from the iTunes universities section ( some interesting Japanese culture related at MIT) with no trouble at all.
Anybody got any suggestions, or have they found iTunes Store unavailable to day September 11th /12th
I am using the UK store by the way.
Thanks

Its is now over 24 hours now, and still the same problem. I have made sure that I have checked all the settings are correct as mentioned in the iTunes store help pages relating to the problem of being unable to download purchased items, including my Keychain, and Permissions for the iTunes folder etc. etc, and still no joy. This problem has only occurred since iTunes was upgraded on the 9th September to version 7.4.1 (2)
What really rubs salt in to the wound is the fact that I have received emails from iTunes confirming the purchase of these tracks, and the amount I have been charged, and also I can access all of my account details in iTunes showing the purchases. So if I can access this information, why cannot ITunes check and download my purchases?
I am becoming very fed up with Apple lately, this is just another example of their becoming so big, they cannot deal with problems, everything is now devoted to the new wonder toy the iPhone, whereas the poor suckers like me, who have been faithful for years buying their computers, are now put on the back burner, if you dont believe me, look at the name change from Apple Computers to Apple Inc.
For example, not one of my apple purchases has been recognised for the so called 'Complete my Album' or the 'iTunes Plus' even though they both qualify according to the terms and conditions. . When I asked apple about this, they said they wanted proof of receipts for all purchases including dates. ~ Yet they have it all in my account records.
Dont get me wrong I love Apple computers and other hardware, the iPods have been brilliant for me, but their support is now quite poor, and they are uninterested in the user's experience of support, which is not how it used to be.
Steve Jobs bounds on to the stage at each of the shows launches full of praise for his own new products, but he never says that they are investing in better support teams,
I hate to say it, but I am becoming very disillusioned with Apple.

TS1368 itunes on my new alienware laptop acts as if the computer is not connected. (which it is) can not sign in with my itunes username and password. itunes help even pops up with "your computer is not connected to the internet"....

so in other words, I can NOT sign in on my account, much less authorize this laptop. can't even access help. have downloaded the latest itunes software, checked my firewall settings etc.... (the itunes help window even opens up with "itunes help is unavailable because your computer is not connected to the internet". granted I am basically computer illiterate, in other words if something isnt working my knowledge is pretty limited with tweaking things. I need some help!

On an Alenware laptop, this issue is often older drivers on the Bigfoot networking card.
Head to the drivers and downloads page for your model of Alienware at Dell. Check for newer versions of the drivers for your Bigfoot card. If you're behind and you update, can you get through to the Store (or Help) now?

TS1717 why is itunes temporarily unavailable?

I just got a new laptop and have just downloaded iTunes, but it won't let me login because it says that itunes is unavailable. Its been hours! What's going on?

Hi shea49,
If you are having issues accessing the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
- Brenden

"Check for available download" "itunes store unavailable"

Every time I click on "Check For Available Downloads" A window pops up telling me to check back later because iTunes store is temporarily unavailable. Though I can go in and buy stuff off iTunes still but I can't download it. My connections and everything are fine and I have run all my diagnostics and they've passed. This has been happening for months and nothing has worked. This isn't only happening on my Mac but also on my PC's.

I know exactly what happened. You had an old download in your queue that wasn't fully downloaded that became unavailable. This same thing happened to me (no problem if i let things fully download in one sitting--just couldn't check for available downloads) and the apple techs could give me no answers for a very long time. Finally, one tech went in and analyzed all my purchased items and found I had some freebie tv show in my queue that I'd never allowed to fully download. It was no longer available and was causing an error. The program was removed from my queue and everything I'd lost for weeks immediately started downloading from the point I'd lost it. Write to iTunes help and SPECIFICALLY ASK them to check this, explaining that you've done everything else possible to try to fix it.

ITunes help topics not found.

ITunes help topics are not found. Particulars are below. Can anyone shed some light on this?
Using new Macbook Pro purchased in April 2012, Lion 10.7.3, iTunes 10.6.1 (7), all software updated, connected to Internet using PPOE.
1. When I select iTunes -> Help -> Search and type in 'playlist', one of the options is 'Playlist overview'. The Help Center window opens with a spinner by the Search Help input box. No topic ever appears.
This happens for any topic selected.
2. When I select iTunes -> Help -> Show All Help topics (with 'playlist' still in the Search box), the Help Center opens and there are three Results from: sections in the window. They are iTunes Help (12), All Other Help (11), and Product Support (10).
One of the iTunes Help options is 'Playlist overview'. When I click this, the Help Center window returns an error message: "The selected topic is currently unavailable. The topic you were trying to find could not be found."
This same error message appears if I click on any of the topics in this section. In fact, all of the topics under all of the sections return this same message.

It seems others have this problem: https://discussions.apple.com/message/13095804#13095804
It also seems that others are not getting any support from this community. As a new Mac user, I am very sad. I have been a Linux user for many years and am used to a huge and helpful support community. Nor have I gotten any meaningful support from Apple, itself. Not what I exptected.
It is very interesting to me that iTunes and its help works just fine on Microsoft Windows Xp and Vista but not on a brand-new out of the box Macbook Pro.

TS1389 iTunes store unavailable

iTunes store unavailable -- anyone else having this problem as of 4/29/13 7:00 pm? Message says try again later...

Hi there BungyCase,
You may find the troubleshooting steps in the article below helpful.
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
-Griff W.

Error message "iTunes Helper Resources not available" and saving to wrong Drive

I am trying to upgrade iTunes to 10.7 on my PC but I keep getting the error message "iTunes Helper Resources not available". Diagnostics take me a support page which talks about not being able to see the device in iTunes - but I can see the device without problems.
I thought I would try reinstalling iTunes from the webpage and it downloaded to my PC fine but when I went to setup, it showed me it is saving to a DVD drive - not my Hard drive. It also won't let me change the location for the file. I have no idea how that's happened as I obviously don't use the DVD drive as a USB (although the PC see's it as one) and I've never chosen it as the location for iTunes in the 7-8 years that I've been using it.
I then thought I'd try uninstalling it and reinstalling it (to the correct drive) but again, it comes up that the DVD drive is invalid and won't uninstall iTunes.
So I'm stuck and haven't been able to find anything helpful on the support pages or in iTunes Help.
Please someone help ...
Thanks.

Try the following user tip. (Probably, the section on clearing the installation database might be best given that you've currently got a drive on the problematic letter at the moment.)
"Invalid drive X:\" install errors

I want to transfer a movie I have downloaded from itunes to my new IPAD. I have been on the itunes help menu, it tells me to look under 'devices' tab for IPAD. BUT there is no 'devices' tab and it does not list my new IPAD. Help!

I want to transfer a movie I have bought in itunes to my new IPAD. I have been trying to work how to do this for 3 days now. I have accessed all the itunes help and forums and wiki online. They all tell me to go to the DEVICES tab on itunes and select IPAD then sync. YUP seem simple, BUT there is not DEVICES tab listed on my itunes and it does not list IPAD. Years ago I set up my IPOD no problem and that is listed, but not the new IPAD. Can anyone help? I would love to be able to actually watch films on my IPAD!! thanks

If you have iTunes 11 on your computer then you can enable the left-hand sidebar on it via option-command-S on a Mac, control-S on a PC - when connected (and if your computer's iTunes is up-to-date) your iPad should then appear on that sidebar under a 'Devices' heading :
If you select the iPad on that sidebar you can then use the Movies tab on the right-hand side of the iTunes screen to select and sync that film to your iPad's Videos app.
Has your iPad been synced to the computer before ? If not then you might find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141

I can access and use the store just fine - but when I try to open iTunes HELP, I just get a blank/white Help box. Any thoughts or ideas? Dee

Not sure if I have to repeat question, but I cannot access the iTunes HELP from the Store on my PC (Dell laptop/Windows 7) - opens the box, but it remains blank/white, never fills in with HELP information. Any thoughts? dee

I would check with HP. Your scanner may need a firmware update and updated HP software. Start here:
http://www8.hp.com/us/en/hp-search/search-results.html?qt=LaserJet+m1217nfw+MFP& cc=us&lang=en&charset=utf-8&qp=&hpn=&hpa=&hps=&hpr=&cat=&current_url=CSSres
then here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4075472

I am trying to install itunes after downloading Windows 8.1. I get an Windows Error 2 message-- "Apple Application Support is required to run itunes helper." Any suggestions?

I am trying to install itunes (64 bit) after downloading Windows 8.1 on my HP Laptop. I keep getting an error message Windows Error 2--"Apple App;ication Support is required to run itunes helper" Does anyone have any simple suggestions for a user with limited knowledge of Computers?

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

ITunes Help unavailable

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