Itunes helper is corrupt...can't update itunes!!!

Using the dreaded Vista, I have now tried to uninstall and reinstall the newest version of Itunes. My itunes/helper/resouces folder claims to be corrupt. When I try to empty all Itunes folders to start from scratch, I can't get rid of ituneshelper/resources. The folder says it has 0K in it, but I get error message 0x80070091 "directory not empty". Now I can't complete the itunes download, therefore, my older version is gone and I now have NO itunes! I also get an error message when trying to install the new 7.3, "there is an error with your installer" and it doesn't complete the download process. This is HORRIBLY frustrating..especially since when I got my new laptop back in March, everything worked fine...I don't know what starting jacking everything up...now I can't upload my ipod, and as of today my itunes is GONE! Help!

For everyone having this problem, the itunes store horizontal scroll bar missing, please report it to Apple
itunes menu > help >provide itunes feedback
I sent mine in, with the URL to this thread:
http://discussions.apple.com/message.jspa?messageID=11233683#11233683
A somewhat workaround is to click on the words "Itunes Store" twice pretty quickly, so itunes opens a 2nd screen for the store. Then at least it is big enough to see the free download buttons for this week's free downloads!

Similar Messages

  • Help! I can't update itunes because I deleted quicktime then tried to reinstall quicktime but there are components that won't be uninstalled

    Ok. So a while ago quicktime got deleted (but only partially) which won't allow me to reinstall it to fix it. The error with quicktime affected my itunes which I can no longer open. I tried to reinstall everything but I get an error because 1) the older version of bonjour cannot be removed and 2) an older version of quicktime cannot be removed which then says that itunes can not be installed without quick time. But I also cannot delete everything to reinstall. Because when I try to delete either Bonjour or quicktime I get this message: the feature you are trying to use is on a network resource that is unavailable!
    I have performed a search on my hard drive to find all quicktime files to try to delete but it won't let me delete the last three files and gives me this message when I attempt to delete: Cannot delete file. Cannot read from the source file or disk. And the other two only allow me the option to open containing folder, copy or extract....
    I also made changes on the registry according to someone else' instructions to see if that would solve the problem, restarted the computer but that didn't help either.
    Nothing has allowed me to reinstall itunes back onto my computer and without itunes, I can not sync my iphone and get updated! I am using Windows XP by the way
    This is driving me crazy!
    Thanks for any help in advance,
    Tiffany

    I tried to reinstall everything but I get an error because 1) the older version of bonjour cannot be removed and 2) an older version of quicktime cannot be removed which then says that itunes can not be installed without quick time.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Help!! can not update itune to 10.3.1

        As title, i have been try to update itune to 10.3.1  (current version 10.1.2 (17)) but no sucess
          during the installation of 10.3.1 ......there is no Error Message at all, it seems  it installed succesfully
         but everytime i chek the itune version...it still show 10.1.2......
       ps i also try to install the stand along version of  itune 10.3.1, but the result is the same
    can someone help ??
    my system is MBP 13" with Mac OX 10.6.8

    try removing iTunes completely (click here and follow the instructions), then reinstall it using the standalone installer from the Apple support site.

  • I am using itunes version 9.its not updating..Pls help as how can i update my itunes to the latest version??????

    i am using itunes version 9.its not updating..Pls help as how can i update my itunes to the latest version??????

    See this for Windows... http://support.apple.com/kb/TS1538
    and this for Mac OS X... http://support.apple.com/kb/TS1591

  • Help! I've recently updated itunes & ipod but now it won't sync with my ipod even though the laptop recognises it and charges. I've reinstalled itunes and factory reset ipod, still nothing. How can I fix?

    Help! I've recently updated itunes & ipod but now it won't sync with my ipod even though the laptop recognises it and charges. I've reinstalled itunes and factory reset ipod, still nothing. How can I fix?

    iOS: Device not recognized in iTunes for Mac OS X
    Also see:
    If you connect the iPod to another computer does iTunes not see it?
    What version of iTunes is installed?
    Whast model iPod and iPhone and what iOS version?
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    For the enugh space, you are trying to sync too much media to the iPhone

  • BONJOUR:  I can't update itunes because it says i don't have "sufficient priviledges".  When i go into properties, it's disabled.  I can't set ti to automatic because it say scheduled for deletion.  HELP

    BONJOUR:  I can't update Itunes because it keeps saying i don't have "sufficiant priviledges".  When i go into properties, it's set to disabled.  When i try to change it to automatic it say "scheduled for deletion".  HELP

    Thanks alot
    It worked 100%
    I shut down my computer every night
    That must not be the same thing as restarting it
    Anyway, it updated just fine
    Thanks again

  • "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Updates were only offered by Apple when I'd open iTunes. Now I can't open iTunes. How can I access the newest iTunes as an update, not a new program?

    "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Updates were only offered by Apple when I'd open iTunes. Now I can't open iTunes. How can I access the newest iTunes as an update, not a new program?

    this just started w/ me yesterday.  I was running 10.5.3, and nothing changed - the message just appeard out of nowhere.  I update to the latest iTunes 10.6 but the message is the same.
    Sounds like probably some sort of Library file corruption.
    The two options available in the message box are "Download" and "Quit".  Download is useless because I'm already running the latest.  Quit is pretty useless.
    I was going to just create a new Library and re-import all my music.  Of course, all my iPhone sync settings are going go have to be recreated.

  • HT1925 Can't update iTunes because of error message "iTunes.msi is not a valid installation package for the produce iTunes".  How can I fix this?

    I can't update iTunes because of error message "iTunes.msi is not a valid installation package for the product iTunes". How can this be resolved.  I am using a PC with Windows XP

    If you can, uninstall and reinstall itunes..... Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Hope this helps.

  • Can't update iTunes in Mac OS X, 10.7.4

    I can't update iTunes with Software update and direct download from Apple website.
    My MacBook Pro is 13-inch Late 2011 Mac OS X, 10.7.4 in Macintosh HD.
    My iTunes version is 10.6.3 and I can't update to newer version so I can't connect any of my idevices to iTunes.
    Can anyone help me?
    Thank alot...

    Make sure you update OS X to 10.7.5 then retry.
    http://support.apple.com/kb/DL1583

  • HT5191 i can't update iTunes 10.6.1

    i can't update iTunes. i got this message: The file “iTunesXPatch.pkg” couldn’t be found on the server “swcdn.apple.com”.
    what should i do?

    I was prompted to the newest version 10.6.1, downloaded it and then my computer crashed.  Now I have a corrupted version of 10.6.1 and the website only lists the 10.6.dmg to be downloaded.
    I can't run any version of iTunes until I can download the 10.6.1.dmg.  Any idea where I can find it?

  • I have a dell computer with windows xp. i can not download itunes it is looking for itunes.msi and because it can not find it, i can not download itunes 10, and i can not delete itunes from my computer. HELP!!!!!!

    i have a dell computer with windows xp. i can not download itunes it is looking for itunes.msi and because it can not find it, i can not download itunes 10, and i can not delete itunes from my computer. HELP!!!!!!
    What else can I do ?

    Snow Leopard = OS X 10.6.x
    It is Not available as a download... It is a Paid Upgrade.
    Do this first...
    Check that your Mac meets the System Requirements for Snow Leopard...
    Snow Leopard Tech Specs
    http://support.apple.com/kb/SP575
    If so... Purchase a Snow Leopard Install Disc...
    http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    Other countries...
    http://support.apple.com/kb/HE57
    After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
    Be sure to make a Backup of your Current System Before Upgrading...

  • Installed 11.0.3 today.  Tried to update apps.  iTunes response was, "You can not update this software since you have not owned the major version of this software."  I REALLY don't understand.  I paid for MANY applications and stole or borrowed NOTHING.

    Installed 11.0.3 today.  Tried to update apps.  iTunes response was, "You can not update this software since you have not owned the major version of this software."  I REALLY don't understand.  I paid for MANY applications and stole or borrowed NOTHING.

    Hi 969Polyglot969,
    You may want to report an issue with the affected apps using the instructions in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    I hope this helps!
    - Ari

  • I can't update iTunes. It says "The feature you are trying to use is on a network resource that is unavailable...

    I can't update iTunes. It says the feature you are trying to use is on a network resource that is unavailable.

    It says Click Ok to try again or enter an alternate path to a folder containing the installation package itunes64.msi in the box below
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Can not update iTunes because I have iMac with 10.5.8 . How I will sync my iphone 6.0 with an older version of iTunes on my iMac???? There is no update for the software of my iMac and no update for the iTunes.... So how can I sync????

    Can not update iTunes because I have iMac with 10.5.8 . How I will sync my iphone 6.0 with an older version of iTunes on my iMac???? There is no update for the software of my iMac and no update for the iTunes.... So how can I sync????

    Requirements for iPhone 5:
    Syncing with iTunes on a Mac or PC requires:
    Mac: OS X v10.6.8 or later
    PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
    iTunes 10.7 or later
    The highest version of iTunes you can install is 10.6.3 which will not sync with the iPhone 5.
    Roger Wilmut1 wrote:
    It's always a good idea to check the requirements before purchasing.
    The person I spoke with at 1-800-MY-APPLE gave me totally different info...she said the iPhone 5 would in fact sync with the older version of iTunes and that I could restore from my previous iPhone 4 backup and also bring in my music that way.  Hmmm....
    I'm inclined to go by the published specs, but now I have to jump thru a bunch of hoops I wasn't expecting to.

  • Can't update itunes. I get " The feature you are trying to use is on a CD-ROM or other removable disk that is not available

    Can't update itunes. I get " The feature you are trying to use is on a CD-ROM or other removable disk that is not available"

    I am getting this same message when it tries to install it is Itunes.msi
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • HT1338 I have new IPHONE MINI - From my MAC, it says I need to update to 10.6.8 in order to update my ITUNES for MINI.  Can I update online?  Do I have to purchase and wait for delivery or perform online?

    I purchased IPAD MINI for my daughter.  To properly register the new MINI, it says to update ITUNES. However, in order to update ITUNES, I need to update my software to 10.6.8. 
    Can I do so over the net or do I have to purchase and wait?

    You can purchase OS X 10.6 from the online Apple store by calling them, which in the US is at 800-MY-APPLE or you can buy it online here.  After you receive it, install it, run Software Update until there are no more updates, at which point you'll be at OS X 10.6.8 and can install iTunes 10.7. Note your system needs a minimum of 1GB of memory to run OS X 10.6.8.

Maybe you are looking for