ITunes iCloud Status is not "Ineligible" bug

In iTunes 10.7 (21) I have used a smart list to display files that have an iCloud Status that "is not Ineligible" but they still appear. Must be a bug because it works when I look for files that are Ineligible. Anyone else see this problem?

I have now seen this on the Service Status. I guess we are amongst the 0.17%:
Current
iCloud: Mail & Notes - Users Affected: 0.17%
09/11/2012 02:16 PDTUsers may be unable to access iCloud mail. Normal service will be restored ASAP.

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ITunes icloud songs suddenly not downloading

Hey y'all, ran into a little trouble. I clicked on the little cloud icons with the arrows that are next to some of my songs to download them to my library. Everything was working great until it just stopped downloading them for some reason. The iTunes download window has been on my screen for the past hour not doing anything. I clicked pause all then resumed, but still nothing. It'd be great if someone could help me out please!

Hello way-south,
Thank you for the details of the issue you are experiencing when downloading songs from iTunes in the Cloud.
First, I recommend checking to see if the downloads were interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the songs do not download after following the steps in that article, I recommend trying to download the songs from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the songs, you will not be charged again.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are subscribed to iTunes Match, I recommend using the following article to troubleshoot this issue:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Thank you for using Apple Support Communities.
Best,
Sheila M.

ICloud status not displayed correctly after changing tags

Hi everybody,
I have just below 25 000 songs in the iTunes library that I use for iTunes Match (my complete library is actually much larger but I created a separate library to stay below the 25 000 songs limit).
After changing some tags in iTunes (I had some artists listed twice, once in the format "<last name>, <first name>" and once "<first name> <last name>" and wanted to harmonize this) the iCloud status of most of my songs is no longer displayed correctly. If I create a smart playlist containing all "matched" songs it finds only about 1000 songs, a playlist for "uploaded" songs contains only about 250 songs, the vast majority of my songs simply have NO iCloud status whatsoever (not even "waiting").
Trying to fix this, I selected all of my songs, option clicked and chose "Add it iCloud". After waiting some time, nothing changed. The funny thing is: iTunes match reports that 24 669 songs (the correct number) are available in iCloud.
So basically everything works and I am also able to download all of my songs on my iPhone. Still, it's a little bit annoying that the iCloud status is not displayed correctly and smart playlists filtering for iCloud status don't work. Does anybody know a way to fix this?
Thanks for any help,
Andreas

The reason why the C3850 switch stack is showing as standalone in LMS CiscoView is because
it's returning sysObjectID as standalone.
It should return as 1.3.6.1.4.1.9.1.1745 --cat38xxstack
While, if you poll it for sysObjectID, the Catalyst 3850 stack switches will be returning OID 1.3.6.1.4.1.9.1.1641.
This is an IOS bug "CSCul00003 - Incorrect Sys OID for Cat3850 Stack device".
Unless this bug is fixed, LMS will not be able to show it as stack device.
You can try to check if you can manually change the device identity to cat38xxstack from Inventory > add/edit device > edit identity.
Else we need to wait for the fix of this bug.
-Thanks
Vinod

We need to revert to pre-iCloud status....

We live in an area where no iPhone carrier can provide a signal, so we use Android and sync our iMacs with 3rd party software. (Missing Sync). Recently, my wife upgraded her machine from ME to Cloud - now she cannot sync anything. Eventually we'll get iPhones when they become available here, but for now we NEED to restore her machine to pre-iCloud status. Not certain if Time Machine will do this or if there is some method to 'uninstall' the Cloud? Any help would be deeply appreciated...

Good morning, Glenn,
Well, we've disconnected the iCloud. But I'm having difficulty with using TM to restore the calenders. My wife knows she 'upgraded' to iCloud on 4/23, so restoring the iCad to 4/21 should be a breeze. And maybe I'm trying to do something incorrectly... I going to TM and selecting the date of 4/21. Then I negotiate my way from the shown 'desktop' to iCal icon, highlight it, and choose 'restore'. But that doesn't seem to work for some reason.... I'm not certain why. I've made certain the application is closed before trying this procedure. The 'dates' move as they should, but then I get a message saying, "iCal can't be modified or deleted because it's required by Mac OSX". Since I'm not trying to do either - at least I don't belive I am - that message makes no sense to me.
I've read that the 'real' data resides with iCloud and that the iMac is only a mirror of iCloud. If that's true, suppose I need to reconnect iCloud, make another backup, disconnect again from iCloud and then try to restore the backup? But it's difficult for me to believe that iCloud has modified iCal retroactively... This seems to be getting ever more complicated.... but I sure do apprecaite your help....

TS4124 how do sync a book that I have added as music to itunes on my iMac and then listen to this book on my iPhone. Itunes says the icloud status is waiting so the song(book) is in the process of being matched but has not yet been processed. (no help t

how do sync a book that I have added as music to itunes on my iMac and then listen to this book on my iPhone. Itunes says the icloud status is waiting so the song(book) is in the process of being matched but has not yet been processed. (no help there)

Hi,
Why are you trying to add a book as music? It will not match as this only applies to music files. It will be uploaded if the bit rate is 96 Kbps or greater.
You should change media type to audiobook and you will be able to sync by wifi or USB.
Jim

HT204406 I purchased an album from itunes, and put it in a playlist. icloud status lists all the songs as purchased, and when I click on "Update itunes Match", this playlist will not update. There is a cloud to the right of the playlist name.

I purchased an album from the itunes store, and put it in a playlist. icloud status listed all the songs as purchased, instead of the usual "Waiting". When I clicked on "Update itunes Match", everything updated except this playlist. There is a cloud to the right of the playlist name. This has never happened before.
Any ideas?

I deleted the songs from my desktop (iMac), then I used itunes match to reload the songs back on my desktop from my laptop. When they reappeared on my desktop, then I right-clicked on the songs and clicked on the option to add to icloud. This however did not work, and they just duplicated into icloud, but they were "greyed out" and unuseable. I hope I'm explaining myself clearly? In other words, the songs seem to be trying to go into the cloud, but they are greyed out in my library and cannot download. It is as if they are ghosts? My songs do play fine when I transfer them via itunes match, and everything appears normal. They just won't transfer via the cloud. As I said before, every other song in my library always work fine via the could, but only the songs off this one album that I bought from itunes in 07' will not work???

ICloud Status view option not showing

I have iTunes Match working on my iMac but when I select under View Options>iCloud Status nothing happens to the columns. I thought a column would appear showing me the iCloud status of my songs. The View Options>iCloud Download column does appear in my Playlist view, but not in my Library Music view. Any way to fix this, or I am doing something wrong?

I found the answer. I was viewing my Music Library in List view. When I changed it to View>Album List the columns appeared. This may be a bug.

My external hard drive went bad and i need to reset the iCloud status within iTunes. I can't figure out how to do this. Any ideas?

So I had most of my music on an external hard drive (Seagate even!) and it went bad, but I occationally can get some stuff off of it. When I tried to do the iTunes Match, it looked for songs on my computer and found alot not there. Now they are all set to the iCloud Status of "waiting". I need to reset this so I can pull them down on an individual basis.
Ideas? Any help would be appreciated! Thanks!

Update to iTunes 10.3.1
After you have finished, you can re download your iTunes purchases without having to re purchase.
iTunes 10.3.1
" Download Previous Purchases. Download your past music purchases again at no additional cost. Your purchases are available in the iTunes Store on your Mac or in the iTunes app on your iPhone, iPad, or iPod touch. Previous purchases may be unavailable if they are no longer on the iTunes Store."
"Available on iTunes in the U.S. and Canada only. Title availability is subject to change."
From here. http://www.apple.com/itunes/

ICloud status icon in iTunes

What does this iCloud staus icon mean? It used to appear intermittently in iTunes 10. It rarely, if ever, went away without restarting iTunes. I was hopeful that this issue would be "fixed" by iTunes 11. But, as you can see, it's still there, and it still clears with an iTunes restart. I found an Apple Support article for iCloud status icons <http://support.apple.com/kb/TS4124> but this one is not listed. Your thoughts?

Yes, please someone answer this question.
When playing purchased music or video streamed from iCloud (I do not have iTunes Match), sometimes the song just stops, I look over at iTunes window and the iCloud symbol is gone, and all my songs/videos in the cloud disappear from the list. It is as if the iCloud icon shows that I have good connection to my library on iCloud.
However, once it disappears (network hiccup?), I can't figure out how to get the iCloud-based songs back. If I quit iTunes and restart it, I *do* get that iCloud icon back as well as access to all my songs in iCloud.
Quiting and restarting seems a bad design.
Could Apple (or someone) provide a definitive story on the iCloud icon (what it means, what are its different states, etc.), and when it disappears, how can I bring it back (and my song lists)?

Why does Match list the iCloud status of iTunes purchased songs as "Exceeded Limit"?

Why does Match list the iCloud status of iTunes purchased songs as "Exceeded Limit"?

because you have loaded over 25,000 songs to the icloud library. to find out exactly what is in icloud from itunes match follow these directions to create a blank itunes library and load only the itunes match songs from icloud.
1. You will need to know the location of your iTunes library for later, the default is under music under your username. If its not there find it and remember where it is for later.
2. Then you have to exit iTunes and create a new empty library. To do this hold the option key when you open iTunes. Choose create Library on the pop up dialogue. Create the library anywhere on your system, you can delete the entire library once you have completed your iCloud changes.
3. When the library opens in iTunes it will be empty. Click on iTunes Match and click the start button. after it finishes all of the songs on your iCloud match account will be listed under music.
if you want to delete some or all songs from icloud so you can re-sync itunes match to show the songs in your current library fowwow this.
4. you can select up to 1000 at a time and delete them.
5. when you have deleted what you want, close iTunes and open again holding the option key and navigate to your original library, usually in the music folder under your username. You should be all set and can click iTunes match again and your account will be populated with the ones in your current library.
6. You can navigate to the temp library you created in finder and delete it as it is no longer needed.

ITunes Match leaves ripped songs in multiple iCloud status states

Itunes Match seems to have made a complete mess of my Library. I had to restart match several times, and in the end it looked like it was about to complete but when I came back to it, I found that is had started the whole matching process again. Now I see most of my songs ripped from CD duplicated in multiple iCloud states. Most of my ripped songs appear duplicated as Uploaded and also as greyed out Waiting status. Some appear duplicated as Uploaded and Matched. Some of my music is duplicated as both in Matched state, one with the iCloud download option and other without. As far as I can tell, nearly all my own ripped tracks appear as duplicates with different iClouds status in one form or another. Purchased tracks from iTunes are fine with no duplicates. What a mess!
I seems that during these multiple attempts to match iCloud was getting different results each time and I ended up with a hodgepodge of duplicates. I have tried quitting iTunes and coming back in. I have updated match, it went quickly and made no changes. I have turned off match and then put it back on (prompted to add the computer) - no change.   How do I clean out this mess?
Note: I worked with a separate iTunes Library to to the match. My main library contains songs in both AAC and Apple Lossless formats. I first tried matching that library and realized that it was going to give me duplicates. So I created a new empty Library and deleted my iCloud tracks to reset it. Then I opened a custom library with just my AAC format files to do the match. This seemed to work although as I noted it got stock a couple times and then seemed to repeat the match process in the end. Note these multiple libraries point to the same media files. Fortunately it doesn't look like I have lost any original tracks, but the display is very messy with all the duplicates.
Are these iCloud states stored locally where I could delete a file and then reopen the library I wish to match and update the matches to refresh the iCloud status and hopefully clear out all the duplicate listings? I am hoping I don't need to start over since this took two days to do. But if I do, what must be done to start from a clean state. In addition to clearing out iCloud via deleting from an empty library, are there other local files that need to be purged?

Don't feel bad -- I'm running iTM on Windows XP and it's clearly not listed as supported either.       Are some of those dups greyed out? I've had that issue if I tried to match and then killed the process before it completed. If so, you might need to clear all them out before you re-run.   In other words, if you create a new library and see a bunch of iCloud stuff when you enable iTM, you might want to go through and clean up iCloud before you attempt any more local matching on your end.
The only real problem I see with 10.5.8 (or XP for that matter) is that if you contact Apple directly, they might suggest upgrading as the first step since it's not listed as supported.   Unfortunately it is what it is and Apple, like any other large tech company has to set EOL dates for certain OS's.

HT204053 i RECENTLY PURCHASED ANOTHER IPHONE. MY INTERNET IS NOT WORKING. I JUST CREATED AN APPLE ID. WHAT'S NEXT? I NOW HAVE TWO DIFFERENT ACCOUNTS WITH DIFFERENT USER NAMES. HOW CAN I USE ONLY ONE ACCOUNT FOR ITUNES, ICLOUD APPLE ID ETC???

I RECENTLY PURCHASED ANOTHER IPHONE. MY INTERNET IS NOT WORKING. I JUST CREATED AN APPLE ID. WHAT'S NEXT? I NOW HAVE TWO DIFFERENT ACCOUNTS WITH DIFFERENT USER NAMES. HOW CAN I USE ONLY ONE ACCOUNT FOR ITUNES, ICLOUD APPLE ID ETC???

Welcome to the Apple community.
iTunes and iCloud and different accounts, you will need to delete both accounts from your device before adding the new details in their place.
For iCloud go to settings > iCloud, scroll down and hit the delete button. You can then sign back in using your correct details. For iTunes go to settings >store, tap your account ID and then sign out, you can then sign back in using your correct Apple ID.

Hello, i purchased the movie Changeling and its shows in Itunes library but will not transfer to my Ipod. It has the Icloud icon showing in the top right hand corner and if i click on play it starts to download from Icloud again and it does this each time

hello i purchased a movie recently and it shows in my Itunes library but will not transfer to my ipod. It has the Icloud icon in the top right hand corner of the cover and if i click on play it starts to download from Icloud again and it does this each time i wish to play it, the same now happens to all my purcased movies which of course uses additional ISP download allowance. Before the recent update and lay out of Itunes this didn't happen i just purchased a movie and downloaded it then synced it to my ipod and enjoyed it. But now this latest movie purchase will not download to my ipod. I have sent the problem to Itumes and if there is answer i havent received it. Appreciate any advice
regards john

Hello hotsone,
You may need to download a lower resolution version of the movie in order for it to sync to your iPod.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Cheers,
Allen

HT204053 Seems my iCloud password is not the same as my iTunes. Where do I go to reset my iCloud password? I cannot access anything when prompted to put in my iCloud password because I do NOT KNOW it. Thanks!

Seems my iCloud password is not the same as my iTunes. Where do I go to reset my iCloud password? I cannot access anything when prompted to put in my iCloud password because I do NOT know it. Thanks! I've used my iTunes password for everything else Apple does and would like to use the same one for my iCloud.

Do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

I have a new email address. Changed this on my itunes account. On iPhone deleted old icloud account and created new with new email. I have set find my phone to on. When I download music it no longer goes to icloud an does not show up on my iphone.

I have a new email address. Changed this on my itunes account. On iPhone deleted old icloud account and created new with new email. I have set find my phone to on. When I download music from itunes it no longer goes to icloud an does not show up on my iphone.

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

ITunes iCloud Status is not "Ineligible" bug

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