ITunes icon doesn't work

I've asked this question before, but didn't get anywhere, so I decided to ask again. My problem is that when I click on the iTunes icon in my dock, nothing happens. I might add the following: (1) The icon doesn't disappear when I move it to the desktop. (2) I can't move the icon to the trash, because it just won't go there. (3) When I click on 'DELETE' in the icon's menu, the icon disappears. (4) I have tried turning the computer off and on several times, but that didn't help. (5) My iTunes library is still around-somewhere--because I can still play songs; The problem is that I can't access the iTunes screen, so I have no list of songs to choose from.
In case I haven't been clear enough, I just want to be able to access the iTunes screen/window/page, so that I can see a list of the songs in my iTunes library and then be able to play the songs of my choice

Niku wrote:
Matthew Morgan wrote:
The next thing I'd try is to move this file to your desktop and then try to launch iTunes.
username>Library>Preferences>com.apple.iTunes.plist
Matt
I still can't drag the iTunes icon to my desktop and make it stick. I can hold it there, but I can't hold it and click on it at the same time. I might add that I just got off the phone with the "Apple Care Protection Plan" service. They had me drag an iTunes preference file to the trash, but I couldn't find the other iTunes preference file that they also wanted me to trash. They also ran me through the Apple Self-Repair remedy. Unfortunately, I still can't open iTunes. However, they gave me a case number, so I'll be getting back to them when I've rested up.
I finally got it fixed. I'm not sure exactly what was wrong, or even all of the steps that it took to fix it, but the man who did it for me (Apple Care Protection Plan) said that "iTunes had crashed". So, one of the corrective measures that I had take was to reinstall iTunes That wasn't all, but I don't remember everything I had to do. Anyway, my iTunes is back and that's the important thing. Thanks for your help.

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