ITunes ID - tried to change and not working!
Hi,
I have tried to change my wives iTunes ID recently and its presented a few problems - hopefully someone can help.
We recently got married which resulted in a change of email address and I've tried to update her iTunes ID to reflect this.
Her previous ID was a "[email protected]", but considering her change of name I needed to change the "XXXXXXXX" part but also decided to switch her to an "@me.com" account at the same time.
I appear to have created the "@me.com" account ok, and have previously sent and received a test email from her account. However, when I now try to log in I get the follwong message on the iCloud homepage; "Account not verified: Check your email at [email protected] for instructions on how to validate your account"
The problem I have is that the email address it's telling me to check does not exist because it has the new "XXXXXXX" part but its at "@ymail.com" making it impossible to check and verify.
When logging in to iTunes, she enters the "[email protected]" ID but once logged in the ID that appears at the top right of the screen is the new "XXXXXXXX" part but "@ymail.com"
In addition to this (and I'm not sure if this is connected), when she tries to log in to the iTunes store it takes her straight to the page to verify her payment, and despite her Visa card having no issues, it tells her the card has been declined. Hopefully this is not related and is just a technical glitch with iTunes at the moment.
If anyone can help with the ID issues I'm having, it would be very much appreciated.
Thanks!
ElisaM:
Welcome to the Apple Discussions. You're in the wrong forum for your problem. This is the iPhoto forum, an image management application for Macs only, and you want either the Windows iTunes or iPod forum. Good luck.
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