ITunes in the Enterprise

Our CIO is pushing us to open iTunes to all employees. Why should we NOT do this?

Ditto all of the above. And does your CIO understand the potential bandwidth implication on your company Internet connection if your users are allowed to connect to and purchase from the iTunes Store or use the "radio" streaming feature? (there are many music streaming applications/services, of course, not just iTunes).
I'd echo Paul's question: has your CIO indicated why s/he wants to allow iTunes? Is the aim to allow the use of iPhones? (this being an iPhone forum).

Similar Messages

Understanding itunes in the enterprise

Hi all. We are preparing to roll out ipads and iphones to our corporate users and I am trying to understand the functioning of itunes in the corporate environment. We will be providing devices to some people but some will be using their own personal devices. So my two initial questions are these...
1. Can a device be configured to use two separate appleID's? In other words, could a user bring us their ipad which already has an appleid assigned to it and then we could add a corporate appleid so we could add corporate apps as well? Would these two appleid coexist peacefully?
2. If I'm configuring 20 ipads, can I use the single instance of my itunes on my work PC to configure them? Can itunes successfully configure and sync multiple devices?
Jim Gosney
Genesco

You can configure the iPad's without an Apple ID on them depending on what you want to configure.
If you want to sync apps you already have in your ITunes account you can do so with multiple devices but when it comes time to update that application, it would require that iTunes account ID and password. Most times its not pretty mixing 2 iTunes accounts. What we have done here is allow users to use their personal iTunes account and back up their iPad at home and sync with their PC.
Apple does have Volume Purchasing Programs that allow corporations to buy applications in volume to release to their users. Example you purchase a $20 app for 20 users, you are given a spreadsheet of codes that you can send to a user to download the app (without having them to pay for it). You can also use configuration profiles with the iPhone configuration utility (does work for iPad as well) to configure settings such as ActiveSync, wi-fi etc.

IPhone\iTunes in the Enterprise

We are looking into deploying iPhones into our environment. Presently we do not have iTunes on any of our systems. Got around the activation delema using Apple info, which was great...
My question is as follows: If a member takes the iPhone that is activated and finally connects to iTunes to do whatever, download iPhone Apps\Buy Music..., the system he connects to (iTunes installed) is this the only system this iPhone should connect too?
What happens if he connects to another laptop system and logs into iTunes Account?
Will the user have to do a Backup of the iPhone on this laptop that he connected to or can this be done on another system?
Just trying to invesion how support will be for a iPhone in a corp environment... Do IT Staff tell iPhone users to do their own backup on their own system??? We are presently a Blackberry environment and most data is on our BES Server, so changing BB devices is pretty simple but if we have to swap out a iPhone, how much hoops do i have to jump through to make sure the new device look like the old one...

MSHume wrote:
My question is as follows: If a member takes the iPhone that is activated and finally connects to iTunes to do whatever, download iPhone Apps\Buy Music..., the system he connects to (iTunes installed) is this the only system this iPhone should connect too?
Yes.
What happens if he connects to another laptop system and logs into iTunes Account?
Any iTunes-managed media content (music, videos, apps, photos) loaded on the phone will be erased and replaced with content from the second computer. By design, the iPhone syncs with only one iTunes library.
Will the user have to do a Backup of the iPhone on this laptop that he connected to or can this be done on another system?
On the laptop that synced with. Stick to one computer for an iPhone.
Do IT Staff tell iPhone users to do their own backup on their own system???
Yes, they should back up to their own system. Obviously, MS Exchange data are safe; but, locally stored data (e.g. call history, sms, 3rd party app data) are backed up to the computer the phone is synced with.

ITunes not allowed in the Enterprise!

Ok so I want to sync data but iTunes is forbidden on our machines. I don't think we are the only company with this policy so how then is the iPad ready for enterprise use?

Sure, you could possible pair down iTunes for installation.
My company (having a globally installed base of 35,000+ workstations) will install and support BB software on a specific employee’s assigned desktop/laptop and is willing to do the same for iTunes to support the iPhone.
Our mobile phone users don’t create content on their phones. The BBs and such are generally only used for voice, email, calendars, notes, contacts.
Because of the way these devices are used, we're not required to install and support BB software on every workstation through-out the enterprise that a BB user may come into contact with throughout their business day.
However, the iPad is much more that a Black Berry/Smart Phone/iPhone.
Our employees that are asking for iPads are looking to eliminate the need to carry a laptop to access Intranet web sites, deliver presentations, check and compose email, create simple documents (Word, Excel, PowerPoint compatible).
Any content that is created on the iPad needs to be accessible and shareable via USB and not just over 3G and WiFi. The vast majority of our global operation does not have WiFi coverage (and won’t anytime in the near future). 3G coverage is not always available or may be spotty (many locations only have the Edge network available and or no cell coverage due to the buildings structure).
As such, the inability to mount the iPad as a USB storage device to share content without iTunes severely restricts the device.
Apple, yourself and others chime in and say just install iTunes.
There is a very significant cost in deploying, supporting and maintaining iTunes on all of the workstations that iPad users may (or may not) need to connect to across a large enterprise - security, lifecycle, and deployment planning; QA and Certification the current and future application versions on each of the various workstation models (images) and environments (physical & virtual); deploy the application (tech and push installs); etc.
Is Apple, you or they going to pay for all of this this?
Quite frankly, there is no valid technical reason that the iPad cannot be plugged in and mounted as a generic USB flash drive to enable the sharing or files (other than Apples possible business desire to force us to us iTunes).
Until this is corrected and broad support for SSL VPN is available, we will not seriously consider the iPad for anything but very small well defined installations having a limited business scope.

ICloud Usage In The Enterprise

Forgive me if I've posted this in the wrong location, but it seemed to be the best suited area...
With the announcement of iCloud, I've been trying to find information on how it will be managed on devices that are used in the enterprise? The company I work for has approximately 200 iPad users and 300 iPhone 4 users that sync their corporate mail, calendar and contacts to their devices.
Each of these users has tethered their device to their own personal iTunes account so they can add music, apps, video, etc to the device as they wish. We secure these devices using a MobileIron appliance along with Apple MDM certificates that allow us to implement security policies on the devices.
If these users choose to sign up for iCloud, does anyone yet know if it will only allow your me.com account to sync to the cloud? The last thing we would want is for these users to have their corporate mail/contacts/calendars synched to the devices and then simultaneously synched up to iCloud.
Anyone have any suggestions on how we might combat this? Or if it will even be possible to sync accounts via iCloud for anything other than me.com accounts? Thanks!

HI All,
Actually I face the same problem, only mine is using Apple MDM on Lion Server. We plan to deploy 2000 or more iphone 3gs on company cost. Currently in progress and already around 900 devices live using inhouse corporate application.
Our challenge is on security administration things. Wondering if there is somekind like iCloud that we can use in corporate to track the location in case of lost. we are now experiencing already two device lost on duty.
Currently all devices that we already deployed are registered to iCloud using one Apple-ID, no problem on registration process. However when I open iCloud, only limited devices was listed, I think just about 90 devices on the list. Unfortunately the two devices that reported lost are not on the list. So I feel hopeless now.
While MDM can only do Wipe and other things, but can not tracking the location.
Appreciate if someone can give me a clue the alternative to overcome those issue. Thanks.
Regards
AA

IPad on the Enterprise network

Hello All -
I am looking to get some more information on the iPad in the enterprise. We are currently using Cisco wireless running a corporate SSID using WPA+WPA2 with AES and 802.1X.
Is anyone running iPad's in the 802.1X enterprise? We use a Device CA for all of our devices, is it possible to use this on the iPad or do you have to use client CA?
I am using the iPad configuration utility to try and configure my test iPad, but it doesn't seem to work like I need it to. I get to a certain point and it wants username and password. I do not want a user to have to login, so this would lead me to believe client CA needs to be used and not Device CA.
Can anyone help me out?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without be charged again. Also, if you have IOS-7, read this.

ITunes error: "The file iTunes Library.itl does not appear to be a valid iTunes library file."

Every couple of weeks I get this iTunes error after connecting iPod Nano 6th generation. Then it deletes my whole iPod content. I am running Windows 7 x64 Enterprise with latest patches, iTunes 10.2.2.14 and McAfee antivirus.
I tried to reinstall QuickTime + iTunes, clean the system and then reinstall. But this does not work. I also tried to create a brand new library. But no success...
Error: "The file iTunes Library.itl does not appear to be a valid iTunes library file. iTunes has attempted to recover your iTunes library and renamed this file to iTunes Library (Damaged) 3.itl."
Any idea?

No I haven't. I tried almost everything possible but without any remarkable shift. I am about to sell my brand new iPod:(

My CEO forgot the Enterprise Security passcode.

My CEO has forgotten the Enterprise security passcode that he set up on his iPhone 4. iTunes gives me an error saying that it can't connect to the phone because of the passcode even when it is in restore mode. Any suggestions from the community how to unlock this phone?

It may be possible to sync the device with the computer it normally syncs with, restoring from backup and removing the security code.
If that does not work, place the device in DFU mode and restore as new.

Airprint in the Enterprise across subnets [Solution]

This is a message to help folks figure out how to setup
Airprint across wired/wireless subnets. Hopefully it will help a few people.
Airprint was designed to work with Bonjour on a local subnet/broadcast domain.
To print in the enterprise where we have wired/wireless infrastructure,
we need to use a DNS server to find the printer resources
Assumptions:
Our internal domain is: foocompany.com
We create a new subdomain: bonjour.foocompany.com
Creating a new subdomain allows up to apply DNS views so we can show print/bonjour services in
close proximity of the user.
You have a CUPS printer server (linux/apple) running at printserver.bonjour.foocompany.com
1. Setup a DNS server
If you setting up a test domain server, you can setup forwarding to your primary production server.
This way all DNS queries continue to work
In your named.conf file setup forwarding
options {
forwarders { YOURTOPNAMESERVER_IPADDR; YOURTOPNAMESERVER_IPADDR2; };
forward first;
allow-query-cache { any; }; // Allow client queries from other subnet to query from cache
Create a new zone, "bonjour.foocompany.com"
zone "bonjour.foocompany.com." { type master; file "/etc/bind/db.home"; };
zone "foocompany.com" { type forward; forward only; forwarders { YOURTOPNAMESERVER_IPADDR; YOURTOPNAMESERVER_IPADDR2; }; };
Create the following entries to support bonjour browsing
#=======DNS====Begin======
lb.dns-sd.udp IN PTR @
b.dns-sd.udp IN PTR @
dr.dns-sd.udp IN PTR @
db.dns-sd.udp IN PTR @
cf.dns-sd.udp IN PTR @
printserver IN A 10.47.203.188
# For every printer queue defined at the printer server you need to create a TXT and SRV entry
# The visual printer name that show up in the iOS listbox will be the part before .ipp.tcp, example "hpv8a", "hpv8acolor"
# _ipp and _printer seem to be equivalents, either seem to work on iOS.
# Printer 1
cups._sub._ipp.tcp IN PTR hpv8a.ipp.tcp
universal._sub._ipp.tcp IN PTR hpv8a.ipp.tcp
#Printer 2
cups._sub._ipp.tcp IN PTR hpv8acolor.printer.tcp
universal._sub._ipp.tcp IN PTR hpv8acolor.printer.tcp
hpv8a.ipp.tcp IN SRV 0 0 631 printserver
hpv8acolor.printer.tcp IN SRV 0 0 631 printserver
# The "adminurl" points to the printer queue url on the CUPS server
# The "rp" key points to the queue name as well
hpv8a.ipp.tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/V8A08A246LJ" "adminurl=http://printserver:631/printers/V8A_08A24
6_LJ" "ty=HP Laserjet V8A" "product=(HP LaserJet 4200)" "transparent=t" "copies=t" "duplex=t" "color=f" "pdl=application/octet-stream,
application/pdf,application/postscript,image/jpeg,image/png,image/urf" "URF=W8,SRGB24,CP1,RS600" )
hpv8acolor.printer.tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/V8A08A246_ColorLJ" "adminurl=http://printserver:
631/printers/V8A08A246_ColorLJ" "ty=HP Laserjet V8A Color" "product=(HP color LaserJet 4650)" "transparent=t" "copies=t" "duplex=t" "
color=t" "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg ,image/png,image/urf" "printer-type=0x801046" "URF=
W8,SRGB24,CP1,RS600" )
####Printer TEMPLATE
#cups._sub._ipp.tcp IN PTR NAMEX.printer.tcp
#universal._sub._ipp.tcp IN PTR NAMEX.printer.tcp
#NAMEX.ipp.tcp IN SRV 0 0 631 PRINTSERVERDNSNAME
#NAMEX.ipp.tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/QUEUENAME"
# "adminurl=http://PRINTSERVERDNSNAME:631/printers/QUEUENAME"
# "ty=Printer name"
# "product=(Printer PPD model line)" "transparent=t" "copies=t" "duplex=t" "color=f"
# "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg ,image/png,image/urf"
# "URF=W8,SRGB24,CP1,RS600" )
#=======DNS====End======
2. Setup CUPS
Add printers to the CUPS server.
Enable access to the printer queue from remote machines,
GUI: "System->Admin->Printing->Server->Server Setting: Allow printing from the internet"
Also make sure the following lines are present in /etc/cups/cupsd.conf
# Allow remote access
Port 631
Listen /var/run/cups/cups.sock
AccessLog syslog
AccessLogLevel all
LogLevel debug
MaxLogSize 0
SystemGroup lpadmin
# Enable printer sharing and shared printers.
Browsing On
BrowseOrder allow,deny
BrowseAllow all
BrowseRemoteProtocols CUPS
BrowseAddress @LOCAL
BrowseLocalProtocols CUPS dnssd
BrowseProtocols all
DefaultAuthType Basic
3. Change iPAD configs
Add your DNS server as the first DNS server in the network settting page.
Add "bonjour.foocompany.com" to the DNS domains to search
4. Test printing
Open up Photos application.
Select a picture
Select "Send To->Print"
Select "Printer", now a list of printer names should show up as defined in the DNS server
Select a printer and hit "Print"
Fast task switch to Print Center to verify print job is being sent
Thanks
Ashish Desai
Security Architect
Fidelity Investments
email: [email protected]

Update for ios 8:
With ios 8 it appears that _printer and _ipp are no longer equivalent. For this to work it looks like you have to use _ipp._tcp
Also - the underscore characters are important and they are missing from the example above.
Last - you can use the "note" field to add a second line that is displayed in smaller text below the printer name in ios 8.
Here is an updated template:
####Printer TEMPLATE
cups._sub._ipp._tcp IN PTR NAMEX._ipp._tcp
universal._sub._ipp._tcp IN PTR NAMEX._ipp._tcp
NAMEX._ipp._tcp IN SRV 0 0 631 PRINTSERVERDNSNAME
NAMEX._ipp._tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/QUEUENAME"
"adminurl=http://PRINTSERVERDNSNAME:631/printers/QUEUENAME"
"note=more info about printer"
"ty=Printer name"
"product=(Printer PPD model line)" "transparent=t" "copies=t" "duplex=t" "color=f"
"pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg ,image/png,image/urf"
"URF=W8,SRGB24,CP1,RS600" )

I have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?

i have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?

Maybe it is in the Purchased category of iTunes,
Try going there

How can 2 people use itunes in the same household? we both have iphone 4 and separate id but the same itunes? pleasehelp

how can two people use itunes in the same household? i had a iphone before so alreday had an itunes account now me and my husband have upgraded and we now both have them. he has set up a username and i have mine yet when he logs in he seems to just get my account? please help

Decide which iPhone will be keeping the current iCloud account. On the one that will be changing accounts, if you have any photos in photo stream that are not in your camera roll or backed up somewhere else save these to your camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll. If you are syncing Notes with iCloud, you'll also have to email your notes to yourself so they can be recreated in the new account as they cannot be migrated.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting your wife's data from your account, and vice versa).

Since updating an iphone5 to ios8.3, it is no longer recognized by my pc. An Apple tech suggested that I install itunes as the only way to assure that I have the latest driver. Any way to do this without installing itunes?

Since updating an iphone 5 to ios 8.3, it is no longer recognized by my Windows 7 pc. An Apple tech suggested that I install itunes as the only way to assure that I have the latest driver. Any way to do this without installing itunes?

Read this
Syncing to a "New" Computer or replacing a "crashed" Hard Drive

I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H.

TS1814 Most of the songs on my iPod Classic no longer dshow up on iTunes on my laptop. I deleted iTunes & installed the latest version but this did not change anything. For example on 1 playlist I have 66 songs but only 1 shows on the iTunes screen. Th

Most of the songs on my iPod Classic no longer show up on iTunes on my laptop. I deleted iTunes & installed the latest version but this did not change anything. For example on 1 playlist I have 66 songs but only 1 shows on the iTunes screen. Thanks you for any help.

See Empty/corrupt iTunes library after upgrade/crash or
Recover your iTunes library from your iPod or iOS device.
tt2

Implementing the Enterprise Support in Solution Manager

Hi Experts,
Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
Also let me know what are steps involved in implementing the enterprise support.
Thanks in Advance
Hari

Hello Hari,
In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
1. SAP Solution Manager basic settings (IMG)
a) Initial Configuration Part I
b) Maintain Profile Parameters
c) Maintain Logical Systems
d) Maintain SAP Customer Numbers
e) Initial Configuration Part II
     1) Activate BC Set
         a) Activate Service Desk BC Set
         b) Activate Issue Monitoring BC set
         c) Set-up Maintainance optimizer
         d) Change online Documentation Settings
         e) Activate Solution Manager Services
         f) Activate integration with change request Managemnt
         g) Define service desk connection in Solution Manager
   2)Get components for SAP Service Market place
        a) Get SAP Components
   3) Get Service Desk Screen Profile
       a)generate Business Partener Screen
   4)Copy By price list
       a)activate Service Desk BC Set
       b)Activate Issue Monitoring BC set
       c)Set-up Maintainance optimizer
      f) Business Add-In for RFC Connections with several SAP customers
      g) Business Add-In for RFC Connection of Several SAP Cust. no.
      h) Set-Up SAP Support Connection for Customers
      i) Assign S-user for SAP Support Portal functionality
      j) Schedule Background Jobs
      k) Set-Up System Landscape
      l) Create Key Users
      m) Create Message Processor
2. Multiple SAP Customer Numbers
      a) Business Add-In for RFC Connections with several SAP customer numbers
      b) Set-Up SAP Support Connection for Customers
3. Data transfer from SAP
      a) Data Transfer from SAP
4. Create u201COrganizationu201D Business Partner
5. Service Provider function (IMG)
      a) Business Add-In for RFC Connections with several SAP customer numbers
      b) Business Add-In for Text Authorization Check
      c) Activate BC Set for Service Provider
      d) Activate Text Types
      e) Adjust Service Desk Roles for Service Provider Menu
6. Service Provider: Value-Added Reseller (VAR)
      a) Business Add-In to Process Actions (Post-Processing Framework)
     b) Activate BC Sets for Configuration
     c) Create Hierarchy and Product Category
     d) Set-Up Subcategories
     e) Create Business Partner as Person Automatically
     f) Set-Up Automatic Confirmation of Messages
    g) Maintain Business Partner Call Times
    h) Set-Up Incident Management Work Center
7. Work Center (Web UI)
    a) Activate Solution Manager Services
    b) Assign Work Center Roles to Users
Hope it helps.
Regards,
Satish.

ITunes in the Enterprise

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