ITunes Install Problem with Shortcuts

Can iTunes be installed without creating any shortcuts? When I install iTunes it takes over EVERY shortcut on my computer. This occurs during the last few seconds of installation.

Sorry about the delay, paul.
Okay, there's some other troubleshooting advice on that one in the following thread:
http://discussions.apple.com/thread.jspa?messageID=10165685&#10165685
(Several possibilities are discussed, so have a read through the full thread.)

Similar Messages

ITunes install problem with HKEY

I get a message saying that the regkey HKEYLOCALMACHINE\Software\Classes\.cdda\OpenWithProgIds could not be modified and that I did not have sufficent access to modify it. I am on the owner/computer admin login and I do not have any clue on where to go from here. Any help would be greatly appreciated.
I have tried the VBScript error, downloaded and installed CCleaner to fix all regkey error and still nothing.
dell labtop Windows XP 1.8 GHz, 512 MB RAM, XP Home

Sorry about the delay, paul.
Okay, there's some other troubleshooting advice on that one in the following thread:
http://discussions.apple.com/thread.jspa?messageID=10165685&#10165685
(Several possibilities are discussed, so have a read through the full thread.)

Constant "Problem with Shortcut" Every Time iTunes updates

Sorry to vent, but this really bugs me.
Ok, this can't be hard to fix and isn't hard for ME to fix when I update iTunes, but this is REALLY, REALLY, REALLY annoying.
Here's the issue. Every time iTunes updates itself, it invalidates every Shortcut for the executable. I get "Problem with Shortcut" Windows Window and which says "This action is only valid for products that are currently installed."
This happens EVERYTIME iTunes updates itself, which seems very often.
It is really, really annoying. And it ONLY happens with iTunes (no other software - for example Firefox doesn't do this), which says to me that Apple can't be bothered to make sure that the path to their new executable is the same as the old when they do the update. Actually, now that I look at it, it looks like it is somehow deleting the path in the existing shortcuts when it updates, which sounds like a bug.
Any decent usability testing would find this and quickly fix this, but this happens on EVERY windows computer I have EVERY time iTunes updates itself, and it has been there for at least the last 5 upgrades, so I know it is not a 1 off thing only I am seeing.
Please, please, please fix this in your next patch.
Thanks.

Add me to the list of the angry. Safari on Windows does this too.
Apple apps are the only ones I've ever seen on Windows to do this. I don't even understand how/why it happens - does it take the time to find all the shortcuts (which are separate files it would have to search your HD for) and deliberately break their paths?! If Apple are going to make windows applications, it'd be nice if they swallowed their pride and learnt the windows platform and its norms. 99.999% of other software vendors have figured out how to make shortcuts that work...
The worst thing about this is that the error message (admittedly, I think it's a windows message) gives the impression you have to reinstall iTunes! A quick Google search shows that a fair few people think that's the solution.
*If you're getting this problem: there's no need to uninstall or reinstall iTunes!* the problem is with the shortcut only, not the program. To fix it, find a working shortcut to iTunes (as mentioned above, there's normally a fresh one in your start menu somewhere) and drag it wherever you need it, then delete the old one. If you can't find a working one, browse to "program files"->"itunes" on your hard drive, select itunes.exe, go to File->Create Shortcut. A new shortcut will be made in that folder, that you can put wherever you like.

"problem with shortcut/fatal error during installation" on other user accts

I-tunes installed and works with no problem in original user, but when another user account attempts to open Itunes, program attempts to install/configure again, then results in a "problem with shortcut / fatal error during installation" message. Setting the other users to administrators doesn't help, nor does un-installing/re-installing, etc. I am at least the 4th person with this problem (see Burthomp earlier today,Jan. 17 and Richard 1018 on Dec. 29). This problem started with Itunes 7.5, and is still a problem on Itunes 7.6. I have a standard Dell setup, Model E510. There must be a lot of people with this problem. Apple, are you working on this? Anyone else have a suggestion?

I ran into the same problem, but I think I have the solution. First, the problem isn't with iTunes, its an access problem with Windows XP. I tried to run the iTunes program from the Program Files, and I received an "Access Denied" error.
If you try to open the Program Files in My Computer\Local Disk(C:) and receive an "Access Denied" Error, that is why you are receiving a "shortcut problem/Fatal Error during installation".
Here is how I corrected it:
1) Shut down the computer and restart it in "safe mode". I had to look up how to do this, but I pressed F8 when it was restarting and I highlighted the "safe mode" and started the machine. The icons will be large, but ignore it.
2) Open a user that has administrative access -- I used the one user that has access to itunes.
3) Go to My Computer\Local Disk (C:) and right click on the "Program Files" folder. Select "properties" at the bottom.
4) Go to the Security Tab
5) At the top you should see one or two users that have access to the Programs File. One will be the user that itunes works on. Click Add, then click Advanced, then click Find Now.
6) At the bottom should appear a list of users. Select a user on which itunes doesn't work. Click Ok, then click OK again.
7) Give that user full access to the Program File by putting a check mark in the Full Access box.
8) Repeat for the remaining users.
9) Restart computer in normal mode.
10) Go into a user that had problems and click the itunes icon, and it should run.
It worked for me, I hope it works for you.

"Dialog box "PROBLEM WITH SHORTCUT"

When my T40 p starts up I keep getting the following message, over and over again until I close the system tray IBM Connect bar.
"Dialog box “PROBLEM WITH SHORTCUT”
The drive or network connection that the shortcut IBM Access Support.lnk refers to is unavailable. Make sure that the disc is properly inserted to the network resource is available, and then try again. "
Help!

You'll need to find your iTunes folder. It's usually located on your main hard disk under My Documents/My Music/iTunes. Copy this whole folder to another hard drive (if possible) or burn it on a CD (probably will take more than one--depending upon how large your library is) or DVD. Once you have a good backup of your library, try downloading and reinstalling iTunes.

Latest iTunes update problems with repeated error messages every 65 seconds??

After this mornings' update of iTunes. Problems with Applemobiledeviceservices.exe. Error message every 65 seconds - software exception (oxc06d007e) occurred in the application at location 0x7c812fd3.
How do I stop this?

'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Installing problems with itunes

I am having problems with installing itunes+quicktime on to my laptop. Quicktime is already present in my laptop and it doesn't uninstall, which is preventing itunes+quicktime to install.
Any help and advice on how to sort this problem will be really appreciated.
Thanks,
Paresh

okay. with those symptoms, let's first try the following procedure.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
now try another QuickTime install. does it go through properly this time?

ITunes 9.0.2 won't install (Problem with AppleMobileDeviceSupport.pkg)

I am not able to install 9.0.2 on my Mac Pro. I have tracked it down to the "AppleMobileDeviceSupport.pkg", which returns an error when updating the system extension configuration. Is there anybody out there, who already worked around this problem? Find below an excerpt from my install.log containing one install attempt:
Oct 29 21:47:47 graal Installer[13532]: @(#)PROGRAM:Install PROJECT:Install-572
Oct 29 21:47:47 graal Installer[13532]: @(#)PROGRAM:Installer PROJECT:Installer-430.1
Oct 29 21:47:47 graal Installer[13532]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
Oct 29 21:47:47 graal Installer[13532]: Running OS Build: Mac OS X 10.6.1 (10B504)
Oct 29 21:47:47 graal Installer[13532]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Oct 29 21:47:47 graal Installer[13532]: Env: TMPDIR=/var/folders/zX/zXSflpub2Ra57+8ZPe5U+++TI/-Tmp-/
Oct 29 21:47:47 graal Installer[13532]: Env: SHELL=/bin/tcsh
Oct 29 21:47:47 graal Installer[13532]: Env: HOME=/Users/oliver
Oct 29 21:47:47 graal Installer[13532]: Env: USER=oliver
Oct 29 21:47:47 graal Installer[13532]: Env: LOGNAME=oliver
Oct 29 21:47:47 graal Installer[13532]: Env: DISPLAY=/tmp/launch-T19Et7/:0
Oct 29 21:47:47 graal Installer[13532]: Env: SSHAUTHSOCK=/tmp/launch-NVXq7a/Listeners
Oct 29 21:47:47 graal Installer[13532]: Env: ApplePubSub_SocketRender=/tmp/launch-0vZ9Ta/Render
Oct 29 21:47:47 graal Installer[13532]: Env: COMMAND_MODE=unix2003
Oct 29 21:47:47 graal Installer[13532]: Env: _CF_USER_TEXTENCODING=0x1F5:0:3
Oct 29 21:47:47 graal Installer[13532]: iTunes Installation Log
Oct 29 21:47:47 graal Installer[13532]: Opened from: /Volumes/iTunes 9.0.2/iTunes.mpkg
Oct 29 21:47:58 graal runner[13536]: Administrator authorization granted.
Oct 29 21:47:58 graal Installer[13532]: =============================================================================== =
Oct 29 21:47:58 graal Installer[13532]: User picked Standard Install
Oct 29 21:47:58 graal Installer[13532]: Choices selected for installation:
Oct 29 21:47:58 graal Installer[13532]: Aktualisieren: "iTunes"
Oct 29 21:47:58 graal Installer[13532]: Aktualisieren: "Apple Mobile Device Support"
Oct 29 21:47:58 graal Installer[13532]: AppleMobileDeviceSupport.pkg : com.apple.pkg.AppleMobileDeviceSupport : 2.3.0.2790000.1835
Oct 29 21:47:58 graal Installer[13532]: Aktualisieren: "iTunes"
Oct 29 21:47:58 graal Installer[13532]: iTunesX.pkg : com.apple.pkg.iTunesX : 9.0.2.2790000.1835
Oct 29 21:47:58 graal Installer[13532]: iTunesAccess.pkg : com.apple.pkg.iTunesAccess : 9.0.2.2790000.1835
Oct 29 21:47:58 graal Installer[13532]: CoreFP.pkg : com.apple.pkg.CoreFP : 1.3.0.2790000.1835
Oct 29 21:47:58 graal Installer[13532]: =============================================================================== =
Oct 29 21:47:58 graal Installer[13532]: It took 0.00 seconds to summarize the package selections.
Oct 29 21:47:58 graal Installer[13532]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Oct 29 21:47:58 graal Installer[13532]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/AppleMobi leDeviceSupport.pkg
Oct 29 21:47:58 graal Installer[13532]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/iTunesX.p kg
Oct 29 21:47:58 graal Installer[13532]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/iTunesAcc ess.pkg
Oct 29 21:47:58 graal Installer[13532]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/CoreFP.pk g
Oct 29 21:47:58 graal Installer[13532]: Will use PK session
Oct 29 21:47:58 graal Installer[13532]: Starting installation:
Oct 29 21:47:58 graal Installer[13532]: Configuring volume "Mac Pro"
Oct 29 21:47:58 graal Installer[13532]: Preparing disk for local booted install.
Oct 29 21:47:58 graal Installer[13532]: Free space on "Mac Pro": 151,52 GB (151520894976 bytes).
Oct 29 21:47:58 graal Installer[13532]: Create temporary directory "/var/folders/zX/zXSflpub2Ra57+8ZPe5U+++TI/-Tmp-//Install.13532zXtI0K"
Oct 29 21:47:58 graal Installer[13532]: IFPKInstallElement (4 packages)
Oct 29 21:47:58 graal installd[13539]: PackageKit: ----- Begin install -----
Oct 29 21:47:58 graal installd[13539]: PackageKit: request=PKInstallRequest <4 packages, destination=/>
Oct 29 21:47:58 graal installd[13539]: PackageKit: packages=(\n "PKJaguarPackage <file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/AppleMo bileDeviceSupport.pkg>",\n "PKJaguarPackage <file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/iTunesX .pkg>",\n "PKJaguarPackage <file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/iTunesA ccess.pkg>",\n "PKJaguarPackage <file://localhost/Volumes/iTunes%209.0.2/iTunes.mpkg/Contents/Resources/CoreFP. pkg>"\n)
Oct 29 21:47:58 graal installd[13539]: PackageKit: Extracting /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/AppleMobileDeviceSupport.pkg/Contents/Arch ive.pax.gz (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++/-Tmp-/PKInstallSandbox-tmp/Root, uid=0)
Oct 29 21:47:59 graal installd[13539]: PackageKit: Extracting /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/iTunesX.pkg/Contents/Archive.pax.gz (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++/-Tmp-/PKInstallSandbox-tmp/Root, uid=0)
Oct 29 21:48:02 graal installd[13539]: PackageKit: Extracting /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/iTunesAccess.pkg/Contents/Archive.pax.gz (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++/-Tmp-/PKInstallSandbox-tmp/Root, uid=0)
Oct 29 21:48:03 graal installd[13539]: PackageKit: Extracting /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/CoreFP.pkg/Contents/Archive.pax.gz (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++/-Tmp-/PKInstallSandbox-tmp/Root, uid=0)
Oct 29 21:48:04 graal installd[13539]: PackageKit: Executing script "./preflight" in /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/AppleMobileDeviceSupport.pkg/Contents/Reso urces
Oct 29 21:48:04 graal installd[13539]: PackageKit: Executing script "./preflight" in /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/iTunesX.pkg/Contents/Resources
Oct 29 21:48:04 graal installd[13539]: PackageKit: Executing script "./preflight" in /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/iTunesAccess.pkg/Contents/Resources
Oct 29 21:48:04 graal installd[13539]: PackageKit: Executing script "./preflight" in /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/CoreFP.pkg/Contents/Resources
Oct 29 21:48:04 graal installd[13539]: PackageKit: Executing script "./preupgrade" in /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/AppleMobileDeviceSupport.pkg/Contents/Reso urces
Oct 29 21:48:04 graal installd[13539]: ./preupgrade: launchctl: Error unloading: com.apple.usbmuxd
Oct 29 21:48:04 graal installd[13539]: ./preupgrade: (kernel) Kext com.apple.driver.AppleMobileDevice not found for unload request.
Oct 29 21:48:04 graal installd[13539]: ./preupgrade: Failed to unload com.apple.driver.AppleMobileDevice - (libkern/kext) not found.
Oct 29 21:48:04 graal installd[13539]: ./preupgrade: (kernel) Kext com.apple.driver.AppleUSBEthernetHost not found for unload request.
Oct 29 21:48:04 graal installd[13539]: ./preupgrade: Failed to unload com.apple.driver.AppleUSBEthernetHost - (libkern/kext) not found.
Oct 29 21:48:04 graal installd[13539]: PackageKit: Executing script "./preupgrade" in /Volumes/iTunes 9.0.2/iTunes.mpkg/Contents/Resources/iTunesX.pkg/Contents/Resources
Oct 29 21:48:04 graal installd[13539]: PackageKit: updatedyld_sharedcache -overlay /var/folders/zz/zzzivhrRnAmviuee+++++++++/-Tmp-/PKInstallSandbox-tmp/Root
Oct 29 21:48:04 graal installd[13539]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++/-Tmp-/PKInstallSandbox-tmp/Root (3 items) to /
Oct 29 21:48:07 graal installd[13539]: PackageKit: kextcache -system-caches
Oct 29 21:48:24 graal installd[13539]: PackageKit: kextcache -update-volume /
Oct 29 21:48:29 graal installd[13539]: kextcache: / locked; waiting for lock.
Oct 29 21:48:44 graal installd[13539]: kextcache: Lock acquired; proceeding.
Oct 29 21:48:44 graal installd[13539]: kextcache: Error populating config file /Volumes/Boot OSX/com.apple.boot.R/Library/Preferences/SystemConfiguration/com.apple.Boot.pli st.
Oct 29 21:48:45: --- last message repeated 1 time ---
Oct 29 21:48:45 graal installd[13539]: kextcache: /: trouble updating one or more helper partitions.
Oct 29 21:48:45 graal installd[13539]: PackageKit: Install Failed: (null)\nError Domain=PKInstallErrorDomain Code=121 UserInfo=0x100116590 "An error occurred while updating system extension information." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=70 "The operation couldn’t be completed. Stale NFS file handle") {\n NSLocalizedDescription = "An error occurred while updating system extension information.";\n NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=70 \"The operation couldn\U2019t be completed. Stale NFS file handle\"";\n arguments = (\n "-update-volume",\n "/"\n );\n}
Oct 29 21:48:45 graal Installer[13532]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=121 UserInfo=0x1070174c0 "An error occurred while updating system extension information." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=70 "Der Vorgang konnte nicht abgeschlossen werden. Abgelaufene NFS-Dateiverknüpfung")
Oct 29 21:48:45 graal Installer[13532]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.
Oct 29 21:48:45 graal Installer[13532]: IFDInstallController 1900E820 state = 7
Oct 29 21:48:45 graal Installer[13532]: Displaying 'Install Failed' UI.
Oct 29 21:48:45 graal Installer[13532]: 'Install Failed' UI displayed message:'Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.'.

No need to apologise.
Okay ... it sounds like they've taken you all the way through the following document:
[Trouble installing iTunes or QuickTime for Windows|http://support.apple.com/kb/HT1926]
... so we'll try something different.
"There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
In recent times, I've seen a couple of cases of that message caused on Vista boxes, when the user account that the person was doing the install from inside lacked correct permissions on their C:\Program Files\ folder. They got similar symptoms to you ... some things installed, some things didn't. (It seems to differ from PC to PC precisely what ends up happening.)
So, go "Start > Computer". In "Computer", open your C drive (or whichever drive your Program files are stored on). Right-click "Program Files", and select "Properties". Click the "Security" tab.
Select the name of your User account in the list. Does that account have full control over the folder? If not, grant yourself full control.
After the Tab has done its thing, okay out, and try another iTunes install. Does it go through properly this time?

A solution for iTunes install problems

I upgraded to the latest ver of iTunes and immediately had ALL the problems posted all over the 'net.
The following is what worked for me.
BACKUP!!! Set a Restore Point. Back up your REGISTRY. It is critical that you back it up beforehand and use caution while cleaning it. Please do this in case everything goes T. U.
Remove all references to iTunes, iPod and Quick Time. There are literally thousands and you must get rid of all of them.
Find, download, install a copy of jv16 Power Tools.
Then:
1. BACKUP! Set Restore Point! Back up your Registry! Did I mention backing up?
1a. Be very careful cleaning out the Registry. Take your time. Go slowly. Make sure that what you delete is only iTunes-related. Check twice before deleting. Take. Your. Time.
1b. The Registry is your PCs mind; do not scramble it. You will be sad.
2. Using jv16s Software Manager, uninstall iTunes, iPod and Quick Time.
3. Using jv16s Registry Finder, one at a time, search for and delete ALL references to iPod, iTunes, Quick Time and Apple Computer (BE CAREFUL; it will give you references to various 'applets" and "appletalk"; do NOT delete those. Only Apple Computer stuff.)
4. Using Microsofts Search function, search for all remaining references to iTunes, iPod, Apple Computer (leave applets alone) and most importantly-Quick Time.
5. When you are certain that everything that says Apple Computer, Apple, iPod, iTunes and Quick Time exists no more on your PC, Reboot.
6. Go to www.old-software.com and download an old copy of iTunes. The one that finally worked for me was iTunes v 6.0.5
7. Install an old version of iTunes. DO NOT USE THE LATEST VERSION OF iTUNES! Thats what caused the problems in the first place.
8. Reboot.
Even though you previously "uninstalled" iTunes, probably using the Add Remove Programs application in Control Panel, there remains behind thousands of pieces, parts and references to iTunes and Quick Time, in the Registry, TEMP files, Documents and Settings (Application Data and Local Settings), in Windows/system32 and a hundred other places. You gotta get rid of it all.
Quick Time seems to be the main culprit, but in the end I had to get rid of all traces of all of the Apple applications before I could install again and get it to work.
It took me 3 days to figure out this procedure but once I did, it took only an hour to do it.
I've seen a couple other procedures recently posted here that look good. If you are uncomfortable with going into the Registry, try one of those others first.
And fer cryin' out loud, Apple. Yank the latest version of iTunes off your site. I did a Google search for "iTunes installation problems" and came up with 700,000 hits. Do ya think you might have a problem?
Windows XP Try testing your upgrades before releasing them!

Im trying your method right now, when im finished ill let you know how it worked out. I agree with your comment on apple needing to pull the latest version and get a version that actually works.

ITunes Match problems with new PC

I have around 25,000 songs that were mostly matched, some uploaded, when I first signed up for iCloud on my previous laptop (64 bit Windows 7 Pro). My iTunes library resided on an external USB drive and iCloud/iTunes Match was mostly working, though I still had some problems with duplicate songs that I had hoped iTunes Match would be smart enough to help me eliminate (it's not). Duplicates came mostly from several earlier attempts to move and clean up my iTunes library, but that's another story...
Anyway, I got a new laptop (previous one died, hard disk failed), on which I installed iTunes, which I set up with the same external hard drive holding the iTunes library. So the music files were the same. Had to import all the songs from the hard drive which was set up to hold my iTunes Library. The trouble is, iTunes Match apparently thinks I am trying to add 25,000 more songs, when in fact they are the same songs as before. How can I tell it this? When I run iTunes match it says I already have the maximum 25,000 songs, and all the songs in iTunes show up as an error. I can't delete them from iCloud because I can't see them in iTunes! The other laptop is gone. There is apparently no independent way to access iCloud-based music except through iTunes.
I just realized that this is probably the problem: since the previous laptop hard drive died, whatever secret info Apple stores to identify it as authorized for my iTunes account was lost, and I had no chance to deauthorize it. So it thinks I am trying to match a new set of 25,000 songs (though these are almost all the same songs as before, so I would think iTunes Match could figure this out, but I guess not). I decided to deauthorize all 5 PC's on my account - but I can't do this until March 13, 2013, because I apparently did this last March, no doubt to solve another iTunes problem (seems to happen at least once a year that something in iTunes gets screwed up).
I sent Apple a request to deauthorize the dead PC (or all of them if they will), but does anyone have any alternate suggestions? I would like to be able to remove non-needed and/or duplicate songs from iCloud, and apparently the only way to do this is to delete them from iTunes (locally), in which case you are supposed to get a prompt to remove from iCloud or not. But all my songs are flagged as "error" in the iCloud status column, so I have no way to see or modify what's out there, since the associated PC is dead.
I also have most of these ~25K songs on Google Music and in Amazon Cloud. So I'm considering just dumping iCloud and using iTunes locally only (though I'm afraid if I do that it will delete all my local iTunes songs - guess I would have to reinstall from a backup in that case). When iTunes Match works, it's very nice and automatic and convenient since I listen to music on iPod Touch, iPhone, and iPad (yes, I drank Steve's Kool-ade). But as with many things Apple, when it DOESN'T work, it makes you want to slit your wrists. LOL (not).
Thanks,for any advice.
-Bruce

Thanks bmw249. I have good news and bad news. Good news: Apple very quickly deauthorized my computers so I was able to drop the lost computer that was taking up a slot and (I suspected) confusing iTunes Match.
The bad news is that this didn't make any difference. Nearly all the songs in my iTunes library have an iCloud status of "error" and when I turn on iTunes Match, it churns for a while before telling me that I already have 25,000 songs in the cloud and can't add any more. What I expected is for it to recognize that most of the 25K songs are the very same ones sitting in this local iTunes library. It should be substantially fewer than 25K because I also deleted 1000+ classical music pieces that I have sitting in Amazon Cloud, in hopes of freeing up space for my recently purchased and created music to be uploaded to iCloud. But no dice.
I am now downloading ~800 songs that iTunes thinks I have only on iCloud. I then plan to figure out how to deactivate iCloud and iTunes Match on this PC so that nothing will be deleted locally when I cancel my iCloud account (it runs out in March 2013 but I assume I can cancel and deactivate the account sooner). The "convenience" of this service isn't worth the many dozens of hours of hours I have spent trying to get it to work the way Apple says it works. Amazon Cloud (also costing ~$25 a year) has a limit of something like 20 GB and no specific limit on number of songs. I buy most music there anyway and have already uploaded most of the rest, so this makes the most sense. I really like the way iTunes Match can (in theory) keep all my music sync'd and smoothly stream to my iPhone even over 3G. Amazon Cloud takes a bit more effort but does much the same thing.
Thanks for listening. I'm assuming this is a "moderated" forum and that this post will soon be removed for my Amazon comments.

Itunes Artwork Problems with Lion

I've noticed some problems lately with Lion and artwork from Mp3 files no longer being seen in the Finder. Im a new Mac user (only a few weeks) and had lots of issues with itunes from the data transfer but finally was able to get everything working (after 8 hours in the retail store)
Anyway when Lion was installed, there were some hiccups apparently in the 10.4 itunes download.
Now, since it has downloaded there seems to be a new problem with certain files' artwork no longer being recognized in the Finder. (I'm not even sure if that matters - the artwork is showing up in itunes and ipod but not in the finder). This is especially affecting new downloaded tracks (not from itunes)..I can add artwork but it will not appear in the Finder...and it also is affecting some older files and folders that did not have any problems. For certain artists with multiple albums, the artwork keeps disappearing...if you are able to add it for one album, it disappears for the second album...if you fix it for the second album, it disappears again for the first. So just wondering if anybody else is having these issues...or has any ideas to fix it. Id really like to have the artwork in the finder; it just makes me feel more comfortable after all the problems I've had. And so far everytime someone at Applecare or Retail Store tells me to do stuff on my computer, it has just screwed things up even more.

I'm having the same issues
At first I thought it was the 3rd party app 'Media Rage' not being compatible with Lion. But this is not the case.
I know this because, I edited the artwork in iTunes; the artwork shows fine. But, when I take that same iTunes file and drag it to my desktop; nothing. Artwork disappears. I've taken the same file, (now on my desktop), move it into Media Rage, and the window shows that the image file is embedded in the .mp3.
Then, I take the file and move it into iTunes, (now 2 copies of the same song), and the artwork shows again.
So, there's definately something wrong in Finder.
Also, this only happens with new .mp3's recently downloaded, (post Lion upgrade). All my media files pre-Lion, show the artwork in finder ...... 10's of thousands of files are fine. The only problems are with those post-Lion.
Lastly, to be sure that there wasn't some Media Rage/Lion compatibility issue, I uninstalled media rage, and edited some 'new' .mp3's soley using iTunes. They are fine while viewed in iTunes. But in finder; nothing.
I can't imagine Apple overlooking something like this .... after finishing with checking the core processes of the OS, it seems as though the very next items to check and verify would be media, (both audio and video).
Many people including myself are experiencing problems with QuickTime Player X . . . . . you guys might want to check this out: https://discussions.apple.com/message/15698529#15698529

5.0 Install Problem with Quicktime

I have a problem with my iTunes/iPod. I tried to install the 5.0 version of iTunes, and things seemed to go fine. However, whenever I try to open the program, it says that I need the most recent version of QuickTime. When I open QuickTime, it says it doesn't have any more updates. I'm at a bit of a loss. Normally, I would just uninstall and start from scratch, but a very unfortunate turn of events occurred when my iPod experienced terminal meltdown at the same time. The iPod is now fixed, but all the songs were deleted from it, meaning that my source of all my music and playlists is my computer. Is there ANYTHING I can do so that I won't lose my music and playlists?! How do I go about fixing my iTunes?

Arg! I just spent several hours trying to change the registry keys without any success so far. I think I've changed about 9 or 10 at this point. (I basically am just following the steps in PFB's post that b noir referenced...finding the key that needs to be changed, adding administrator and system, giving them full access, and then trying to reinstall.)
The key HKEYLOCALMACHINE/Software/Classes/QuickTime.qtl/DefaultIcon
is the one that seems to be giving me the most trouble. I've changed it three times now, and it still won't let me install QuickTime because of it. (It's weird though, because sometimes that key doesn't pop up as the problem again until after I changed 2 or 3 other keys. Then it would make me go back and switch that one.)
Do you see what I might be doing wrong? (I've never messed with the registry before...) Anything else I can try, please!?!

Quicktime & iTunes Install Problems

hi,
I've been having a few problems with my computer recently, i installed SP2 for XP.. but had to revert back to SP1 because SP2 just caused my computer to not work. however, since i got it back, back running on SP1.. i can't install iTunes from the net or from the CD i got along with my ipod.
It does appear to install, however during the installation i notice that it doesnt install Quicktime, despite saying that is is finished. So when i try to open iTunes, a box saying there has been an error comes up asking me to either report it or debug. no matter which i do, it doesnt make a differnce.
I have just managed to install the Quicktime standalone player for the first time without problems.
What should I do about iTunes?

hi fuel injectedx!
I have just managed to install the Quicktime standalone player for the first time without problems.
does Quicktime open properly when you try to launch it? or do you get an error message?
what error message do you get when you try to open itunes?
love, b

Problem with shortcut....fatal error

itune 8.1.1 upgrade froze on installation. Now I get the above message when trying to reinstall/config itunes or any new program. Have tried restore etc but no luck. Any ideas.

I ran into the same problem, but I think I have the solution. First, the problem isn't with iTunes, its an access problem with Windows XP. I tried to run the iTunes program from the Program Files, and I received an "Access Denied" error.
If you try to open the Program Files in My Computer\Local Disk(C:) and receive an "Access Denied" Error, that is why you are receiving a "shortcut problem/Fatal Error during installation".
Here is how I corrected it:
1) Shut down the computer and restart it in "safe mode". I had to look up how to do this, but I pressed F8 when it was restarting and I highlighted the "safe mode" and started the machine. The icons will be large, but ignore it.
2) Open a user that has administrative access -- I used the one user that has access to itunes.
3) Go to My Computer\Local Disk (C:) and right click on the "Program Files" folder. Select "properties" at the bottom.
4) Go to the Security Tab
5) At the top you should see one or two users that have access to the Programs File. One will be the user that itunes works on. Click Add, then click Advanced, then click Find Now.
6) At the bottom should appear a list of users. Select a user on which itunes doesn't work. Click Ok, then click OK again.
7) Give that user full access to the Program File by putting a check mark in the Full Access box.
8) Repeat for the remaining users.
9) Restart computer in normal mode.
10) Go into a user that had problems and click the itunes icon, and it should run.
It worked for me, I hope it works for you.

ITunes Install PROBLEM. Error Code 2330

I cannot install itunes. I get to the setup and it quickly says error code 2330 and something like a problem with this package or something. Please help I need this soon.

Now when I dloaded itunes and try to install, I am getting Error Code 2330??
what is the full text of your 2330, K?
sometimes it's easiest to send us a screenshot of the error message box. there are instructions on how to do that in the following user tip:
hudgie: Taking screenshots to help with problems

ITunes Install Problem with Shortcuts

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