Itunes install problems.

After installing i-tunes it refuses to open, an error notice appears and it stops the process. In addition once installed if i go into 'my computer' my C: drive and the CD drive have both disappeared? Can you help. I have restored the computer and re-installed the software twice and no anti-virus software is there to cause an problem.

The computer is indeed a Packard Bell, and a yellow exclamation mark appears next to the C: drive in the device manager.
for some reason, i'm only seeing Packard Bell code 41 reports nowadays from folks in the UK or Europe ... the previous two that i can recall were from Liverpool and somewhere else in England.
okay, the Packard Bell code 41s are typically caused by a device filter conflict on the PC. here's the best place to start with one of those:
iTunes for Windows: Troubleshooting CD issues caused by device filters
... but if she would prefer to spend less time in the registry, there are some slightly more crude (but tried and trusted) techniques we can try. (there's guided help available for them from Microsoft, too.) post back to let us know if she'd like to run through those too, Amy.

Similar Messages

  • A solution for iTunes install problems

    I upgraded to the latest ver of iTunes and immediately had ALL the problems posted all over the 'net.
    The following is what worked for me.
    BACKUP!!! Set a Restore Point. Back up your REGISTRY. It is critical that you back it up beforehand and use caution while cleaning it. Please do this in case everything goes T. U.
    Remove all references to iTunes, iPod and Quick Time. There are literally thousands and you must get rid of all of them.
    Find, download, install a copy of jv16 Power Tools.
    Then:
    1. BACKUP! Set Restore Point! Back up your Registry! Did I mention backing up?
    1a. Be very careful cleaning out the Registry. Take your time. Go slowly. Make sure that what you delete is only iTunes-related. Check twice before deleting. Take. Your. Time.
    1b. The Registry is your PCs mind; do not scramble it. You will be sad.
    2. Using jv16s Software Manager, uninstall iTunes, iPod and Quick Time.
    3. Using jv16s Registry Finder, one at a time, search for and delete ALL references to iPod, iTunes, Quick Time and Apple Computer (BE CAREFUL; it will give you references to various 'applets" and "appletalk"; do NOT delete those. Only Apple Computer stuff.)
    4. Using Microsofts Search function, search for all remaining references to iTunes, iPod, Apple Computer (leave applets alone) and most importantly-Quick Time.
    5. When you are certain that everything that says Apple Computer, Apple, iPod, iTunes and Quick Time exists no more on your PC, Reboot.
    6. Go to www.old-software.com and download an old copy of iTunes. The one that finally worked for me was iTunes v 6.0.5
    7. Install an old version of iTunes. DO NOT USE THE LATEST VERSION OF iTUNES! Thats what caused the problems in the first place.
    8. Reboot.
    Even though you previously "uninstalled" iTunes, probably using the Add Remove Programs application in Control Panel, there remains behind thousands of pieces, parts and references to iTunes and Quick Time, in the Registry, TEMP files, Documents and Settings (Application Data and Local Settings), in Windows/system32 and a hundred other places. You gotta get rid of it all.
    Quick Time seems to be the main culprit, but in the end I had to get rid of all traces of all of the Apple applications before I could install again and get it to work.
    It took me 3 days to figure out this procedure but once I did, it took only an hour to do it.
    I've seen a couple other procedures recently posted here that look good. If you are uncomfortable with going into the Registry, try one of those others first.
    And fer cryin' out loud, Apple. Yank the latest version of iTunes off your site. I did a Google search for "iTunes installation problems" and came up with 700,000 hits. Do ya think you might have a problem?
      Windows XP   Try testing your upgrades before releasing them!

    Im trying your method right now, when im finished ill let you know how it worked out. I agree with your comment on apple needing to pull the latest version and get a version that actually works.

  • ITunes install problems -- no error messages

    I believe my problem is unique, but if this has been brought up before, I apologize. Anyway, down to business:
    A friend just bought an iPod nano and had problems installing iTunes, so I volunteered to help. Here's what happens:
    1) I run the iTunes installer
    2) the installer appears to be doing fine, I can even see the iTunes desktop shortcut appear
    3) right before it should tell me "installation successful," the installer just disappears. The icon that was on the desktop a second ago is gone, and there is no trace of any iTunes files on the system. Here's the fun part: There are no error messages.
    Also important:
    The same thing happens with the iPod software updater installer.
    The same things happen whether I am using the CD that came with the nano, or if I'm using freshly downloaded installers from Apple's website.
    I am myself a Mac user, and am pretty clueless as to the common tips and tricks of windows, so please don't assume I know things. Any help at all would be greatly appreciated.
    Thanks,
    Ross

    Alright, turning off the virus protection didn't do it.
    Next on the list of things to try is:
    1. Locate the original Windows XP Home Edition CD that came with your PC or the upgrade disc used to install Windows XP Home Edition.
    2. Insert the disc into your PC and use it to begin reinstalling Windows
    3. During installation, your computer will restart or you will be prompted to do so in order to continue.
    4. After the computer restarts you'll see a dialog asking if you want to install Windows. Select the option to install Windows. A repair option will be presented.
    5. Choose the option to repair an installation of Windows
    6. After the repair is completed, your PC should restart.
    7. Attempt to reinstall iTunes.
    I poked at this a little bit, but after I got into the repair option, all I had was a blank command prompt, and that scares me.
    Does anybody have more advice on how I can repair this installation of XP?
    Thanks,
    Ross
    900mhz iBook G3   Mac OS X (10.4.3)  

  • Itunes installing problem, xp.

    Hey ppl.
    i have problem installing Itunes on my pc, everytime i try to install it stops when i reachen a piont called "Status: Stopping services" what services is it trying to stop and why is my pc freezing.
    i have windows xp installed.

    not any one who knows how to fix this??

  • Quicktime & iTunes Install Problems

    hi,
    I've been having a few problems with my computer recently, i installed SP2 for XP.. but had to revert back to SP1 because SP2 just caused my computer to not work. however, since i got it back, back running on SP1.. i can't install iTunes from the net or from the CD i got along with my ipod.
    It does appear to install, however during the installation i notice that it doesnt install Quicktime, despite saying that is is finished. So when i try to open iTunes, a box saying there has been an error comes up asking me to either report it or debug. no matter which i do, it doesnt make a differnce.
    I have just managed to install the Quicktime standalone player for the first time without problems.
    What should I do about iTunes?

    hi fuel injectedx!
    I have just managed to install the Quicktime standalone player for the first time without problems.
    does Quicktime open properly when you try to launch it? or do you get an error message?
    what error message do you get when you try to open itunes?
    love, b

  • HT1926 Itunes install problem

    When trying to run itunes 10.7 i get an error message saying "The installer encountered errors before Itunes could be configured" What can I do to install itunes?  I am running Windows 7 premium.

    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

  • Apple solution to iTunes install problem - More needed from Apple

    Apple has published a fix for the problem arising from attempts to install the latest iTunes upgrade at http://support.apple.com/kb/ts3074.
    In it they suggest the issue may be caused by a bad installation of a version of Microsoft's .NET Framework.
    Find this somewhat preposterous for the simple reason that all was well until the attempt to load the new upgrade of iTunes.  For Apple's suggestion to hold true it can only mean that none of my other applications make any use of MS.NET Framework, which I very much doubt.
    Performed the fix for Windows7 prescribed by Apple, namely downloaded and ran Microsoft's .NET Framework taking the 'Repair' option when prompted. When Repair completed successfully you have to shut down and restart Windows to make the repaired software available.  Did this and on restart lo and behold the R6034 message appeared again.
    Did a search of the Registry for 'R6034' but not found.
    Being unsure what was issuing the message deleted iTunes and restarted the system.
    Again lo and behold the R6034 message appeared again.
    Fortunately had been away from my computer for several weeks, and as the only upgrade actioned since my return was for iTunes carried out a System Restore.  This got rid of the R6034 message, everything worked fine, and when I shut down Microsoft automatically reinstalled all its upgrades after the Restore point.
    Then moved to put back the iTunes upgrade prior to the current one.  ITunes stopped me in my tracks by halting the reinstall because "A later version of the program had been installed". Presume this was because iTunes detected from its records that I had actioned the latest upgrade
    As I see the iTunes upgrade as the problem, I'm hoping firstly that someone from Apple will read this and:
    1     provide more support than it has to date; and
    2     allow those who want to pass on the upgrade reinstall the previous version of ITunes.
    Cheers.

    Intresting notes... When you download album artwork from iTunes it really doesn't add it to the MP3 track, it stores it elsewhere and assoicates it internally some how to the album. Where as adding a artwork in through the actual file will change the size of your MP3 track, by embedding the artwork into it so that other apps (like windows media) can see them.
    That would be an interesting find if that is indeed the case.... Furthermore if that solves the problem, than apple should have an easy fix on thier hands.
    However, since most of my music is direct downloads from iTunes and has the artwork directly embedded into the music files like I mentioned above that might be why I've never encountered the issues.... As I found out about this quirk a while back, because some of the tracks on the PC or on my iPod would never show the album cover before...
    Hopefully someone else with the same problem can help confirm this possible solution!

  • ITunes Install PROBLEM. Error Code 2330

    I cannot install itunes. I get to the setup and it quickly says error code 2330 and something like a problem with this package or something. Please help I need this soon.

    Now when I dloaded itunes and try to install, I am getting Error Code 2330??
    what is the full text of your 2330, K?
    sometimes it's easiest to send us a screenshot of the error message box. there are instructions on how to do that in the following user tip:
    hudgie: Taking screenshots to help with problems

  • ITunes Install Problem Newest 6.0.2.23

    Windows XP SP2
    Norton Anti Virus and Firewall
    Trying to install and get error messages:
    Error 1714: The older version of iTunes cannot be removed. Contact your technical support group.
    After reading through all these posts please don't tell me it is Norton because it isn't. Since using iTunes for a few years now no version of Norton has gotten in the way.
    Thank you.

    I wasnt going to tell you it was Norton. Your issue is different and dont assume you know what I will say.Its rude. You need to remove ALL REFERENCES of QUICKTIME on your PC. IF you have to go into safe mode, then do it. Do you have admin priveleges on your XP account?

  • Can you help with itunes installing problem?

    When I try to install itunes on my xp 32 bit it directs me straight to the thank you. what could cause this

    I'd first try downloading an installer from the Apple website using a different web browser:
    http://www.apple.com/itunes/download/
    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

  • Itunes install problem - genre-jazz

    Hi guys - hope you can help us out...
    Basically can't re-install itunes as it gets blocked at genre-jazz. Grrr
    It happened after we downloaded some music from Vuze and can't get back into itunes - always goes to windows installer.
    Yes - we do have adequate anti-virus protection - CA & none were detected.
    We have removed, rebooted, re-installed itunes etc etc & it won't allow it.
    Don't know how to permit?
    any suggestions?
    I have accessed the icon from itunes.resources and that hasn't really helped.
    Cheers,
    Bec

    Basically can't re-install itunes as it gets blocked at genre-jazz. Grrr
    I don't understand.
    Installing iTunes has nothing to do with any genre.
    Did you install iTunes and it finshed?
    Then when you run it and try to add files it locks up?

  • ITunes Install Problem with Shortcuts

    Can iTunes be installed without creating any shortcuts? When I install iTunes it takes over EVERY shortcut on my computer. This occurs during the last few seconds of installation.

    Sorry about the delay, paul.
    Okay, there's some other troubleshooting advice on that one in the following thread:
    http://discussions.apple.com/thread.jspa?messageID=10165685&#10165685
    (Several possibilities are discussed, so have a read through the full thread.)

  • ITunes install problem with HKEY

    I get a message saying that the regkey HKEYLOCALMACHINE\Software\Classes\.cdda\OpenWithProgIds could not be modified and that I did not have sufficent access to modify it. I am on the owner/computer admin login and I do not have any clue on where to go from here. Any help would be greatly appreciated.
    I have tried the VBScript error, downloaded and installed CCleaner to fix all regkey error and still nothing.
    dell labtop   Windows XP   1.8 GHz, 512 MB RAM, XP Home

    Sorry about the delay, paul.
    Okay, there's some other troubleshooting advice on that one in the following thread:
    http://discussions.apple.com/thread.jspa?messageID=10165685&#10165685
    (Several possibilities are discussed, so have a read through the full thread.)

  • I had itunes installed on my pc. I received notice to update. I started update but gpt the following message - this application failed to start because MSVCR80.dll was not found. Reinstalling may fix the problem. I uninstalled and have tried to reinstall

    I already had itunes installed on my pc. I received an update and tried to install it. I got a message
    This application failed to start because MSVCR80.dll was not found. Reinstalling may fix the problem.
    I uninstalled itunes and tried to reinstall. itunes says it has installed but when I try to open itunes I get the same message.
    How do I repair/sort out this error/fault
    Thanks
    David

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • ITunes 9.2 and Windows 7 Install problem

    I've posted a problem here already, but now I'm on the actual machine. I removed all the Apple software to include removing iTunes 9.1.1.12
    I rebooted the machine (running Windows 7 Ultimate)
    Download a fresh copy of iTunes 9.2 and it installs up to the part where it tries to start the Bonjoure (spelling) service. I get this error:
    Log Name: System
    Source: Service Control Manager
    Date: 6/25/2010 8:55:25 PM
    Event ID: 7024
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Kids-XP
    Description:
    The Bonjour Service service terminated with service-specific error The parameter is incorrect..
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-26T01:55:25.215200000Z" />
    <EventRecordID>267832</EventRecordID>
    <Correlation />
    <Execution ProcessID="524" ThreadID="1780" />
    <Channel>System</Channel>
    <Computer>Kids-XP</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Bonjour Service</Data>
    <Data Name="param2">%%87</Data>
    </EventData>
    </Event>

    A Solution (install iTunes without Bonjour) ... aka "How to Hack the Install"
    I've had exactly the same problem using my new iPhone 4 with Windows XP home. I had completely removed a previous version of iTunes and got the same error message giving a 3014 error against Bonjour part way through a fresh install of iTunes 9.2.1.5 ... After much searching on the net in desperation I took the install to the failure point again and then powered off the PC. I was curious what state this would leave the install ... I nosed around the hard disk on startup but the software wasn't there. Then I checked out the temporary folder under my user's "Documents and Settings" folder:
    i.e. c:\Documents and Settings\<username>\local settings\temp and in there I found a new folder containing all of the "separate" installable ".msi" files for the different components of iTunes including a file bonjour.msi
    The solution then is as follows:
    a) Do the install until it fails with the "Bonjour service cannot be started" error.
    b) BEFORE you rollback the install (i.e. with the error pop up still displayed) navigate to your "C:\Documents and Settings\<username>\local settings\temp" folder and *make a copy* of the .msi files from the created folder (you will find a folder with a random name which is different for each install). You should have the following files (keep them together in one folder):
    SetupAdmin.exe
    AppleApplicationSupport.msi
    AppleMobileDeviceSupport.msi
    AppleSoftwareUpdate.msi
    Bonjour.msi
    iTunes.msi
    QuickTime.msi
    Note that if you try and find the files after cancelling the installation they won't be there as the installer removes them as part of its clean up routine.
    c) Roll back the install by cancelling.
    d) Completely remove all traces of iTunes, Quicktime etc... see: http://support.apple.com/kb/HT1926
    e) Reboot
    f) RENAME or DELETE the Bonjour.msi from your copied folder so that the install won't be able to find it.
    g) Double click the file from your copied folder iTunes.msi - the install will then go ahead and _will not_ install Bonjour.msi as it cannot find the bonjour.msi file.
    I have tried this solution and it has worked using an iPhone 4. There may be some functionality missing in iTunes but as yet I haven't found it. The main thing was to get iTunes installed from scratch so that I could actually use the phone. Since applying the solution I have done an upgrade of the iPhone software to 4.0.2 so the phone is working fine with iTunes.
    Hope this helps,
    Phil

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