Itunes install/uninstall

I was trying to download the latest version of itunes, but itunes wouldn't
let me. The support folks said to unintall the old version and install the
new. I uninstalled the old version, but I still couldn't install the new. I
decided to punt so I got the disc and reinstalled the old version.
However, now I can't access itunes at all. When I click on the itunes icon
on my desktop it tells me "Itunes can't run because some of its required
files are missing. Please reinstall itunes." But I can't reinstall.
When I go to "add/remove programs" itunes is there, but when I try to remove
it, the Installshieldwizard box pops up for about 2 seconds,
disappears...and
that's it. So now I'm stuck with no access to my music at all!!!
AAAAAGH!!!! HELLP!!

*Replying to cenergy*
HRESULT: 0x80070424
That one is usually caused by a broken Windows Modules Installer on the PC, cenergy.
I want to doublecheck for that. Can you do something for me please?
Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
Type the following command, and then press ENTER:
*sfc /scannow*
Do you get the following error message?
Windows Resource Protection could not start the repair service

Similar Messages

I had itunes installed on my pc. I received notice to update. I started update but gpt the following message - this application failed to start because MSVCR80.dll was not found. Reinstalling may fix the problem. I uninstalled and have tried to reinstall

I already had itunes installed on my pc. I received an update and tried to install it. I got a message
This application failed to start because MSVCR80.dll was not found. Reinstalling may fix the problem.
I uninstalled itunes and tried to reinstall. itunes says it has installed but when I try to open itunes I get the same message.
How do I repair/sort out this error/fault
Thanks
David

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

When opening itunes i got the following message: "Apple Application Support was not found. Apple Application Support is required to run itunes. please uninstall itunes, then install itunes again." if i do this will i lose my music library?

when opening itunes i got the following message: "Apple Application Support was not found. Apple Application Support is required to run itunes. please uninstall itunes, then install itunes again Error 2 (Windows Error 2)." if i do this will i lose my music library?

Hi texasslagle,
It sounds like you are having issues installing iTunes on your Windows 7 PC, a frustrating situation I am sure.
There is an article that you may want to use to try to complete your install here -
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Thanks for using Apple Support Communities.
Best,
Brett L

Apple Mobile Device Support uninstall and itunes install causes loss of internet connection

Whenever I uninstall Apple Mobile Device Support (AMDS) I lose my internet connection. The only way to fix this is to restore Windows to a previous state. I've tried troubleshooting my internet connection when this happens but Windows tells me something is wrong with both my wired and wireless connection drivers... and of course I need the internet to fix said drivers :s
I've tried repairing AMDS and this doesn't help either.
I've been trying to download itunes but it tells me a program needed to install it cannot be run. After this I can't get back on the internet without first restoring windows to a previous state. I thought that uninstalling everything apple from my system would do the trick but I can't seem to uninstall AMDS without messing up my internet drivers. What else can I try?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Can't install new version of iTunes or uninstall all of old version

i posted this yesterday and saw it posted later but now my post is gone so here we go again.
i can down load the application but wheni run the installer it quits and throughs up a message saying something like "can't delete old version of apple software update" !?!?
i then deleted everything and uninstalled everything apple/itunes(so i thought).
i still get the same message, "can't delete old version". i don't know why it won;t jsut install over the old version but it won't.
HOW can i get rid of the old version? i deleted everything and there is nothing left to uninstall?!?! Are there hidden files somewhere?
HOW can i get the new iTunes installed so i can use my new itouch? HELP!!!

i posted this yesterday and saw it posted later but now my post is gone so here we go again.
Your first post is still there, wheeler. Click on the following link to see your previous post and my reply:
http://discussions.apple.com/message.jspa?messageID=10701711#10701711

Error trying to install/uninstall iTunes

I recently got the new iPod 5th gen and I need to update my iTunes in order to put my music on it.
However, when I go to install/uninstall iTunes the same error message comes up saying:
And upon trying again/browsing:
I've tried various step by step walkthrough's off of the internet but none of them are doing anything.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

HELP cannot install itunes, uninstall itunes or uninstall quicktime

Hello - Went to upgrade my orig ver of itunes ver 6.0 to the video version to grab some music videos, and that is when all went to ****.
Got an error message that itunes was unable to install to my PC. PC is p4 running winXP sp2/3.
Error code: -3
Went to uninstall itunes, and got another error message that itunes was unable to complete the task with NO error code.
Also went to uninstall quicktime, and apparently the uninstall is not on my computer. I reinstalled quicktime, which was successful, but after rebooting and then trying to uninstall quicktime again, i got same error message quicktime uninstall cannot be found, quicktime cannot be uninstalled.
I did manage to get itunes successfully uninstalled.
After reboot and clearing out temp files and cache then again rebooting, then attempting to reinstall itunes VER 6.0 just the plain version for windows, NOT the video version, i again got error message that itunes was unable to install on my PC.
PLEASE HELP.
i cannot seem to load in a successful ver of itunes to listen to music, nor uninstall/install quicktime.
FYI -
Quicktime will not work when opened through itunes and through start menu, but will work when opened in the program and actually clicking on the .exe button.
pls help! i just want regular ver of itunes without video now, just want to listen to music what i bought, thnx

YES it is a Windows 98 based software, since i was unable to find older ver of Quicktime, i used what i had.
Incidentally, i figured out that when i went to install the Video ver of itunes, the ver 6.0 did not completely uninstall, some files were somehow corrupted.
There is a round about fix located on the windows tech support section which deleted previous Windows installer programs that in turn deletes older versions of programs, you pick from a list that the program detects, and it will delete all older versions.
Here is the link, if you know anyone that needs it..
it fixed my PC, after using this program i was able to successfully install 1st- the standalone version of quicktime, then itunes without incident.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
bunny

HT2292 I am using win vista and have installed itunes for my ipod shuffle four years back. now I have purchased iphone 4, and trying to reinstall itunes after uninstalling my earlier itunes i always get a message that error in installation. kindly help

I am using win vista and have installed itunes for my ipod shuffle four years back. now I have purchased iphone 4, and trying to reinstall itunes after uninstalling my earlier itunes i always get a message that error in installation. kindly help

You might find this article helpful: http://support.apple.com/kb/TS3694
It has the error range of 3000's which states
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes.

Error installing/uninstalling itunes help please

hello,
got the latest itunes, and recently i had some hd troubles, so i had to restore my system from acronis (restored the partition using a backup i created).
i try starting itunes and it doesn't want to work. i try installing/uninstalling and it doesn't want to work either.
i get this message:
"The folder path "My Pictures" contains an invalid character."
i tried restoring 'My documents' to it's original and default locations, but i can't seem to get itunes to run.
any1 know how to fix this ? thanks.

It's a simple fix and doesn't involve reinstalling anything.
With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the libxml2.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Restart the programme all should be well
In case that your OS is (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "libxml2.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "libxml2.dll" to the location.
5. Restart the programme, it should not display that message, it should be clear.
Good Luck

Can't Install/Uninstall/Run iTunes

Okay, so I'm stumped. I downloaded iTunes, it ran fine for a day, made my cd-rom stop working and being identified, and now it won't even run. It acts like it is trying to install itself again. I click on the icon and the installer pops up. Then I get a window that states "iTunesHelper.Resources" is not a valid short file name. The only option to click on is "Ok", so I click that. Then another window immediately pops up titled "Probem with Shortcut". In it, it tell me that there was a fatal error during installation. The only option to click on is "Ok", so I click that. Nothing else happens, and the same exact thing happens if I try to re-download, re-install, or uninstall iTunes. What in the heck is going on??? I'm literally stuck with nothing at all to do!

It acts like it is trying to install itself again. I click on the icon and the installer pops up. Then I get a window that states "iTunesHelper.Resources" is not a valid short file name. The only option to click on is "Ok", so I click that. Then another window immediately pops up titled "Probem with Shortcut". In it, it tell me that there was a fatal error during installation.
Bit of a long explanation, I'm afraid.
The iTunes desktop shortcut (and I believe the one in your Start menu), are a special variety of shortcut known as an "advertised shortcut". When you click on them, prior to launching iTunes, it checks against the database (in your iTunes.msi file) of what program files and registry entries and whatnot for iTunes ought to be installed on your PC. If it finds that something is missing on your PC, it does a repair install of iTunes in order to try to replace the missing iTunes program files, registry entries and whatnot. That repair install is what is going on with the "Configuring iTunes" message you're seeing when you go to launch iTunes.
Unfortunately, there's some problem with the iTunes.msi on your PC, and that's producing the error message you see when you try to run iTunes. And the same issue with the iTunes.msi is causing the messages when trying to install a higher version or uninstall iTunes.
So we're going to have to try uninstalling iTunes by other means than the "Uninstall a program" control panel in order to get past this.
These instructions are for a 64-bit Vista.
Download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove". Quit out of CleanUp.
Next, we'll remove leftover iTunes program files and folders.
Restart the PC.
After the PC restarts, go "Start > Computer".
In Computer, open "Local Disk C:" or whichever disk program files are installed on.
Open the "Program Files" folder.
Right-click the "iPod" folder (if it exists) and select "Delete".
Right-click the "iTunes" folder (if it exists) and select "Delete".
Go back into "Local Disk C:" or whichever disk program files are installed on.
Open the "Program Files (x86)" folder.
Right-click the "iPod" folder (if it exists) and select "Delete".
Right-click the "iTunes" folder and select "Delete".
Empty your Recycle Bin, restart the PC again, and try another iTunes install. Does it go through properly this time? If so, does iTunes launch properly this time?

Can't install/uninstall iTunes

i've been getting the blue screen for a couple of weeks now...i'm freaking out cause i'm scared all this is damaging my computer... HELP! after a couple of weeks of blue screen, THIS is happening now:
it all starts with me trying to run iTunes and i would get this:
"iTunes cannot run because some of its required files are missing. Please reinstall iTunes"
and so i try... i downloaded the newest version from the website and when trying to run the setup windows installer would give me this:
"the feature you are trying to use id on a network resource that is unavailable. Click OK to ry again, or enter an aternate path to a folder containing the installation package "iTunes.msi" in the box below"
it gives me a browsing option to locate the source. when i did finally find an "iTunes.msi" and i click OK it gives me:
"the file C:/WINDOWS/Downloaded Installations/......./iTunes.msi is not a valid installation package for the product iTunes. Try to find the installation package "iTunes.msi" in a folder from which you can install iTunes"
even if i try browsing to the downloaded setup it won't work. when i finally run out of options and click on cancel it would show:
"the installation source for this product is not available. Verify that the source exists and that you can access it"
and that's about it. This will show if i try to install, uninstall or repair... so nothing works... ANY IDEAS? please

okay, we can actually proceed on two fronts with this.
as a preliminary, right-click on some of the Minidumps, and check the "Date Created". we're looking for dumps that were created with the itunes-related crashes that you were getting.
front one: let the Apple Engineers have a look
find some of the itunes-related minidumps and send them as attachments to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing
front two: we can try analysing the dumps ourselves
Debugging crash dumps:
1. Download and install the Windows debugging tools from here:
<http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx>
2. Go to Start, All Programs, Debugging Tools For Windows, Windbg
Once you open Windbg, you will presented with a blank screen.
3. Click on File, Symbol File Path. Here you will enter the symbols path. Symbols are needed to effectively debug.
The path will be:
SRVc:symbolshttp://msdl.microsoft.com/download/symbols
4. Enter in this path and click OK. Now, go to File, Save Workspace so that your symbols path is saved for future use.
5. Go to File, Open Crash Dump and load the file. You will get a message to save base workspace information. Choose no.
Now you will get a debugging screen. It takes a little bit to run it, as the symbols have to be downloaded as they are needed. You can get more details by typing "!analyze -v" in the debugger.
Try doing a Google search for the name of the component that caused the crash, and then dig around on the net for anything useful.
(also post back here with the name of the component, so i can have a look, too.)
Sometimes you need to drop the file extension (.sys, .exe, etc) in order to find relevant info.

HELP!! install/uninstall itunes

HI, I upgraded my itunes tonight since I was prompted to do so. Since then, every time I go on I tunes I get this error message:
The registry setting used by ITUNES drivers for importing and burning cds and dvds are missing. THis can happen as a result of installing other CD burning software. Please reinstall Itunes.
Note that Itunes is working Fine regardless of the message I am getting
My questions:
1. If i uninstall and reinstall I tunes am I going to lose ALL my music?
2. Is there a way of fixing this?
3. I didn't install any new cd burning software so I don't know why I am getting this message

It appears by your comments, that we're both having the same issues. I just started using iTunes acouple weeks ago after I purchased my first iPod. My computer was behaving fine up until I installed iTunes. After the install and a reboot, I could not burn any CD's nor load any music via my DVD/CD Drive. ??? What happened? I right clicked on "My Computer" and the Drive had disappeared from there also. I contacted Dell (under warranty), they shipped me out a new DVD-CD/RW Drive. Same problem, the Drivers for the Drive were in conflict with something(?). Just last night, after 5 evenings with tech support from Dell, and UNINSTALLING iTunes 4 different times. The problem is narrowed down to:
iTunes; after uninstalling iTunes and rebooting, the DVD-CD-RW Drive appears again. But after a restart, it disappears again. When iTunes is installing itself it is changing Registry Files, what the mystery is: What are iTunes Registry Files CONFLICTING WITH?? You might have hit it on the head, with your comment about other Disc Burning Software. I'm going to uninstall some other programs tonight and see if that solves my problem. Such as: ROXIO, Windows Movie Maker, a CD-W Backup Program, etc.... Conflict in Registry files might be with them.
I had to order an external harddrive to backup my computer and back up iTunes before the iTunes uninstall, because I could not use my DVD-CD/RW Drive, YES you will loose rights to your purchased items if you do not backup!!
My problems are not resolved yet, but you gave me something to look into this evening. Thank you for that. Check to see if your Computer is still recognizing your Burn Drive.
sorry this is so long, I've been completely obsessed with this problem for the past 2 weeks.

I have installed uninstalled and reinstalled itunes but am unable to activate...receiving message that MSVCR80.dll is not installed and error 7 (windows error126) is a problem. Any takers?

I have installed, uninstalled and reinstalled itunes 11 but have been unable to activate the program. I keep receiving the message that MSVCER80.dll is not installed, and error 7 (windows error126 is a problem). Any takers?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

After rebooting my Windows Vista 64 bit system, could not access iTunes; after uninstalling I tried reinstalling, but it has been running for more than 24 hrs. Should I cancel installation?

I had been updating my Windows Vista 64 bit system and as a result of a problem, had to reboot my system. Afterwards, I was no longer able to access iTunes. I got a message stating that there was a problem with some of the files associated with the application. A phone rep at Apple's Customer Service provided me with emails linking instructions on completely uninstalling and reinstalling iTunes. I did the uninstall, then checked for lingering iTunes files and couldn't completely remove some, but tried intalling the latest version of iTunes. It has been running for roughly 24 hours. The status bar is green all the way across, and when I try to cancel, I get the following message: "Are you sure you want to cancel iTunes installation?" I keep hitting "no," but am staring to wonder if there is a problem with the install. Should it take this long if I have roughly 134 gigs of music? I can still see the music in my computer's C drive, so I am worried that there is an error, perhpas because I didn't clear out all the lingering C:\Program Files\Common Files\Apple\ and all the lingering C:\Program Files\iTunes\. Any thoughts?

It is not just the HP. I have 3 HP computes and 2 Dell computers. 2 of the HP and 1 Dell suffer the iTunes internet block. Took me a while to figure it out also. But, the one thing that is different on the Dell, is that I can leave iTunes installed and not open it and everything works. As soon as I open it, internet access goes down. BUT secure sites (https:) works fine.

Apple mobile device support install/uninstall sets my wireless to limited access

Dell Pavilion dv7
Windows 7 64 bit.
Current itunes 10.4
When installing itunes 10.5, my wireless connection changed to limited access. I can not connect to the internet with wireless. If I put my ethernet cable in, i can connect to the internet through the ethernet cable.
I found no solutions to fix the limited access issue. So, i had to restore my system. After the restore my wireless connection could connect to the internet again.
But now itunes does not work. One of two messages come up. The latest (i have done several system restores). Either quicktime was not found or something about iTunes Library.itl is out of synch with the current version of itunes.
Now i decide to uninstall all the itunes installed products one at a time. Itunes, quicktime, Apple software update, Apple mobile device support and there it goes, my wireless connection changes to limited access again.
Any help would be great.

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Itunes install/uninstall

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